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Rated 3.7 out of 5 by 420 reviewers.
Rated 5 out of 5 by Super courteous The entire staff was very accomodating and knowledgable about the area. The neighborhood felt safe and it was close to downtown shopping area. Plus hotel was near a couple of subway stops. Private car service was available right at the front door. August 1, 2012
Rated 5 out of 5 by GREAT ROOM Loved the comfy king bed and beautiful bathroom. The maids were very helpful . one suggestion is maybe an auto check in so we don't have to wait in line forever behind people who don't have a room and are wasting time arguing over room prices. December 5, 2012
Rated 5 out of 5 by Great Staff The staff were very friendly and helpful our entire stay. June 13, 2014
Rated 4 out of 5 by convenient location The hotel was nice, clean and the staff was friendly and helpful. I didn't care for the hotel restaurant/bar but so many great places outside of the hotel to visit. May 14, 2014
Rated 4 out of 5 by This hotel has good features Good location, easy access to Manhattan, good staff and reasonably good room and bed. Not very spacious but in New York, this is expected. Overall, I give this hotel is very score. May 5, 2014
Rated 5 out of 5 by excellent hotel great customer service Great location, enjoyed complentary breakfast, very comfortable beds and great staffs that asisted me very well. The only downfall was overcharged on my check out date waiting on for thsi to be disputed. Other than great will stay here again. March 26, 2013
Rated 5 out of 5 by Good Service Excellent Location. Great places to visit. Lots of subway stops an easy walk from the hotel. New shopping center close by. The staff was very helpfull. May 19, 2014
Rated 2 out of 5 by This was a Hotel from He..l From insufficient lighting in rooms To banging on the walls due to construction To no hot water To too few hanger To boring club level food on and on I plan to write a more detailed letter in the future The staffed tried hard to help us November 22, 2013
Rated 4 out of 5 by Very comfortable and convenient If you need to be near Downtown Brooklyn or Dumbo, I highly recommend this hotel. It is located on a quiet side street, yet within walking distance of DUMBO, the Brooklyn Bridge and fine restaurants. Rooms are clean and very comfortable. August 30, 2013
Rated 2 out of 5 by Mediocre at Best I had a less than average experirence at the Sheraton Brooklyn Hotel. I stayed four weeks in a row. The rooms are less than spectacular. The furniture was worn, the bedding was not cleaned thoroughly, and there were cigarette burns in the carpet of my smoke-free room. As far as service goes, the maids forgot to clean my room on several occasions. Room service was never exceptional. I had to wait at least 45 minutes for my meal and it always arrived luke warm. The wireless internet was painfully slow. Several of the channels on TV did not have sound and no one could figure out why. As an SPG member, I expected to have preferential treatment, but I was sadly mistaken. When I contacted the front desk to discuss a discrepancy with my reservation, I was put on hold for 7 minutes at a time and spoke with 3 different people. My issue was not resolved and I did not appreciate the (lack of) customer service I was shown. I will not be staying at the Sheraton any longer. I canceled 28 days of reservations and will never recommend them to anyone I care about. July 24, 2012
Rated 3 out of 5 by loved the location I loved the location. My room wasn't serviced as requested on the second day even though I called. Room service was extremely slow. Staff was pleasant. Parking was ok but I didnt like that I had to leave the keys with the attendant. March 27, 2012
Rated 5 out of 5 by Feedback I had one of my greatest hotel experience. I was overwhelmed by victor kindness he met me with a smile and went over and beyond to give excellent customer service. We need more customer service like Victors. Great experience January 21, 2014
Rated 4 out of 5 by My Stay This hotel has a great location!! You can get many types of food nearby and even an IHOP around the corner. Everything was great except I just thought the room would be a bit bigger. Overall i most definitely recommend this hotel! August 14, 2012
Rated 5 out of 5 by Great Place to Stay I started staying at the Sheraton in Brooklyn several months ago and have been staying there ever since. The people are friendly and caring. The rooms are clean and are in grat condition. This hotel is what Sheraton is all about. March 3, 2013
Rated 5 out of 5 by Brooklyn NY Sheraton Outstanding property. The staff is fantastic and with the leadership of the general manager Marie they excel in every hospitality category. I travel frequently and stay in facilities all over the country. This is one of the best. August 26, 2012
Rated 4 out of 5 by April 11-13, 2014 Your form will not allow me to enter the correct dates of my stay so I set that as the header. I enjoyed my stay at the Brooklyn Sheraton. The staff were particularly warm and accommodating. April 14, 2014
Rated 5 out of 5 by WOW!!! THIS PLACE ROCKS!!!!..WAS TREATED BEYOND ROYALTY...THE STAFF IS THE ABSOLUTE BEST I HAVE EVER EXPERIENCED AND Ms. KUPFER WAS OUTSTANDING TO ME AND MY WIFE!! WE WILL DEFINATELY STAY THERE AGAIN AND AGAIN !!! THANK YOU SO MUCH!!! October 13, 2012
Rated 4 out of 5 by nice cozy room but disgusting coffee maker staffs were friendly, room was clean, but coffee maker was disgusting. I added water and it brewed yellow and dirty water. house keepers they need to do better job on the coffee maker. I ended up went to McDonald for coffee. January 28, 2013
Rated 3 out of 5 by Doing the best they can with a hotel room design that is flawed... I stayed at the Sheraton Brooklyn for the first time on November 13th and 14th. I expect smaller accommodations when I stay in NYC, but a bit more space when in Brooklyn. I found the rooms to be small and poorly designed, with horrible lighting (one lamp in the far corner of the room, with no lighting over the desk and no lamp on the end table on the other side of the bed). The shower was also poorly designed, making it impossible to start the shower before entering without getting wet and difficult to enter (and I am slightly built) due to the shower door only opening inward and toward the shower head into a very narrow space. I found myself squeezing into a small space and rubbing up against the shower walls just to get into the shower. The fact that there was construction underway next door that made it sound like a jack hammer was being used outside my door, was beyond the hotel's control, but the way I was informed about the construction and the noise I would be experiencing at 7 am was dramatically understated. My $325 per night experience was not positive! November 18, 2013
Rated 5 out of 5 by This is a great hotel Although the buffet breakfast price is a little overpriced for the food selection, our overall experience was excellent. The stafff was always greeted us, smiled, and eager to assist whenever we had questions. Great staff. February 26, 2013
Rated 5 out of 5 by Excellent hotel Came to NY to watch basketball at the Barclay Center. The hotel location was great for that. It is also a block from the subway for easy access to all of New York. Friendly and helpful staff. We would stay there again. November 24, 2012
Rated 5 out of 5 by All-around good visit This was an all-around good visit. The rooms were clean, although definitely on the small side. On a previous visit we had a larger room, so perhaps be sure to specify if you need a room that accomodates a crib etc. April 22, 2013
Rated 2 out of 5 by Preferred card My SPG card had been split. It took a long time for the manager to figure that out, and then she couldn't merge the points. May 15, 2014
Rated 2 out of 5 by BEWARE!! Hotel on construction site If you like being right up against a block-long construction site with jackhammering, banging, beeping and all kinds of racket starting at 7:00am -- then this hotel is for you! If you want a quiet, restful night of sleep, then go elsewhere. As a "preferred guest," I was given a room overlooking a mammouth construction site, with noise and commotion that started jangling my nerves at 7am. I don't think even earplugs would have worked as the vibration could be felt throughout the building. After lodging a complaint at the front desk on the way out, a cheerless receptionist pointed to a sign with a paragraph of fine print apparently notifying guests of the construction. I had no memory of this sign being there the night before when I checked in. I am extremely disappointed in Sheraton. With such an obvious liability at their doorstep, this location (downtown Brooklyn) should have been more forthcoming about the situation. I shudder to think what kind of treatment their "non-preferred" guests were getting! I cannot recommend this hotel given the current construction going on. November 13, 2013
Rated 5 out of 5 by A tree grows in Brooklyn and a 4 star hotel We had an excellent stay at the Sheraton. Brooklyn has changed lots of construction and places popping up. Excellent soundproofing in our room. Did not hear the construction across the street. The rooms are small but lots of light , good bed and everything works. Staff is friendly and helpful. The restaurant needs work. We came in a 11:20 am for a late breakfast. They no longer serving breakfast. No exceptions, nobody in the restaurant not a good sign. we looked at the menu burgers and main dishes. We ordered burgers with no chees and asked for salad instead of French fries. we got the salad in about 20 minutes and it was good. the burger came a 12:20 with cheese. A burger came at 1:00 without cheese. we were hungry and the burger was good. We got an apology from the waitress. No one came in while we were there. very disappointed. We never went back. That being said the Hotel with that exception was excellent. we had a club floor so we had a nice breakfast with fresh fruit there every morning. The location is near a couple of subway lines and we felt safe walking around. June 1, 2013
Rated 4 out of 5 by Guest Experience The staff was wonderful. They made the stay so pleasant. They went out of their way to provide information for local entertainment and dining options. The hotel is within walking distance to the Barclay Center. December 26, 2012
Rated 3 out of 5 by SMALL ROOMS Room had no drawers. Bed barely fit in room. No space for chair to pull out May 27, 2014
Rated 2 out of 5 by unpleant staff the hotel staff defenetly needs some improvement. All the guest sholud feel welcome when checking in, staff is what makes the difference, specially when the property doesent have anything special by itself. January 3, 2013
Rated 5 out of 5 by A great nights sleep..really I spend way too many nights in hotels, and usually I don't sleep very well. But the beds at the Sheraton Brooklyn were almost as good as mine at home (minus the dogs). Great hotel at a convenient location. March 11, 2013
Rated 4 out of 5 by Great front desk staff The front desk seemed short staff. Felt bad for the staff because they were doing a million things, but still smiling. Janice was great. Area seem a little scary at night, but overall it was a nice hotel. July 4, 2012
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