Sheraton Arlington Hotel

  • 1500 Convention Center Drive
  • Arlington,
  • Texas
  • 76011
  • États-Unis
  • Carte

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Rated 3.8 out of 5 by 437 reviewers.
Rated 5 out of 5 by This hotel is great We always enjoy staying at this hotel when we are in Arlington for a baseball game. April 22, 2013
Rated 3 out of 5 by Hotel needs more staff on duty Hotel needs more staff. There is only one restaurant avaialble in the hotel. There was only one server in the restaurant for dinner and cocktail lounge therefore the service was very slow an unattentive. I would think that during a conference when you have a captive audience that there would be more staff on duty. April 22, 2013
Rated 2 out of 5 by Needs Improvement I was very disappointed that we paid so much for this stay and there was not a breakfast provided. The room air conditioner would not work properly or get cool enough. I received 2 emails with my final price for the stay and when I checked my statement online, I was charged a significant amount more because of "incidentals" that may happen. They said they do refund this but I was not notified of this in the beginning. We also should have received a law enforcement discount for booking with them, but did not receive it because they told us we should have let that be known upon booking. This was never clarified by them and I did not see this anywhere on their website when I booked. April 21, 2013
Rated 5 out of 5 by great hotel & great staff This is our favorite place to stay when going to rangers games. The staff is great and we love the food! One of the best steaks and the macaroni and cheese and mashed potatoes are the best!! Also, they have a very nice pool area. April 21, 2013
Rated 1 out of 5 by Room flooded I would not recommend this hotel at all. The ceiling in the bathroom caved in and flooded. No one came to help me move rooms as promised. I was late for my conference. The front desk attendant agreed to put 7500 pts on my Sheraton card but come to find out she did not. The phones were also not working. I could not dial the front desk. Very disappointing. April 21, 2013
Rated 5 out of 5 by Staff Unfortunately, I became ill as I was checking into the hotel on Friday evening. To complicate matters, my key card would not open the door. In frustration, I called the front desk and asked them to please come up and open my door. A young man was very gracious and when he saw that I was ill, brought me water and searched for Tylenol. I wish I remembered his name, because he was most helpful and kind. He deserves some recgnition and thanks. April 21, 2013
Rated 4 out of 5 by Sheraton as expected, less the new "aroma" First visit & first impression - a "skink" i called it to the front desk. They said it was the new SPG-mandated fragrance - Mocha. I tried not to be rude, but was - let it slip I'll call it Sheraton Stink. It was overpowering, but fortunately, did not make it up to the rooms. When I stepped into the office the next morning, about four nicely dressed office staff was there. When I mentioned I found it overpowering, and even a bit "gross," you would have thought by looks on face of each and every one of the four that I had just called the mothers or babies ugly. Oh well, I came back again, and the Sheraton "aroma" as just as prevalent. At least i was not surprised, and I kept my mouth shut. Rest of feedback on hotel is Sheraton standard - good. April 20, 2013
Rated 5 out of 5 by Great hotel Front desk manager was extremely nice and very welcoming. Great hotel. Close to the ballpark, Cowboy stadium and Six Flags. Highly recommended. April 20, 2013
Rated 3 out of 5 by This hotel had some issues. The air conditioning was not working properly in the room or the ballrooms where our conference was held. Set the room air on 66 just to make it comfortable enough to sleep. Internet was up and down all 3 days we were there. Bathrooms in ballroom area were not maintained with necessities. April 19, 2013
Rated 2 out of 5 by Disappointed I stayed for 3 nights for a conference. I had no shampoo in my shower. 2 of the days, the A/C went out in the conference area. One of my staff's A/C did not work properly on one night. I had very little water pressure in the shower on two days. The internet was not accessible. I also spotted a huge hole in the ceiling over the lobby area. I could tell it had been there a while. Catered food was not very good. The on premises restaurant was much better. Overall, I guess I would stay again as I personally did not have major issues but there were a lot of people from the conference did. Room was clean and bed was very comfortable. There is work to be done here. April 18, 2013
Rated 5 out of 5 by TSUN Room and meeting facilities very good. April 18, 2013
Rated 5 out of 5 by favorite hotel in the DFW area When I travel to DFW I stay at the Sheraton Arlington. The staff and facilities are excellent. The location if perfect for quick access to any place in the DFW area. They are more pet friendly than any hotel I have ever stayed at with my pet. April 18, 2013
Rated 5 out of 5 by Everything I needed for a quick business trip Thumbs up on the buffet to start the day (great fruit!) April 18, 2013
Rated 5 out of 5 by Overall Nice I attended a conference at this location and overall my stay was great. During the course of three days, there were problems with the air conditioning and wireless connectivity in the conference rooms. A couple of my colleagues also indicated there were huge problems with the air conditioning in their rooms too. A friend of mine did experience a problem with Alberto at the bar - he was kind of rude to her....but was not to the rest of us. So, I'm not sure what that was about. April 18, 2013
Rated 5 out of 5 Business trip stay The hotel was great. There was smudges on the ground in my bathroom, but that is the only thing I could complain about. Linda in the restaurant was the best! She was extremely attentive and was everything a server should be! April 12, 2013
Rated 4 out of 5 by Excellent Hotel Room service was a bit slow for my liking, but overall, this hotel is a MUST visit. April 8, 2013
Rated 3 out of 5 by I was disappointed Problems during my stay included: My room was two doors away from the elevator and I heard it running constantly; I called room service to have dinner after a long day of meetings but they never answered the phone; I called guest services the next morning for help with my luggage but they never answered either; there was a portion of an old bar of soap left under the sink telling me the room wasn't cleaned properly; the hand rail in the bathroom wasn't cleaned at all. April 7, 2013
Rated 5 out of 5 by Sheraton Arlington We spent 2 nights at this great hotel. its centrally located 10 miles from Dallas, 20 miles from Ft Worth, next to six flags and the Dallas Rangers/Cowboys sports complex. Great Mexican restaurants around. Staff is courteous and rooms are clean. Pool is huge and drinks very reasonably priced, April 2, 2013
Rated 2 out of 5 by not the usual standard Our focus was to find a hotel near the attractions we came for. We've always trusted any SPG hotel..however this location disappointed our expectations. We felt that because it held a Sheraton name, it didn't hold true this time when it comes to it's standard. We stayed executive level and breakfast was below expectations with little fresh fruit, and stale bagels. The hotel was loud and untidy in the reception area. With all the negatives, staff was friendly and listened to our concerns. Whether or not they will address the issues is another matter. Overall, our stay met our need for location. But that's it. If we had known about everything else, we could've stayed at another hotel and paid less. At least we would've had lower expectations instead of expecting the best which normally comes with a Sheraton name. March 31, 2013
Rated 5 out of 5 by Nice Hotel Very nice place to stay. Friendly staff. Nice area. Food a little pricey. Would stay here again. March 26, 2013
Rated 5 out of 5 by Friendly Staff The staff is very friendly and work to make you very comfortably March 25, 2013
Rated 5 out of 5 by Friendly Staff, Great Location This is the third time we have stayed at the Sheraton Arlington - not because we are sports fans, but because we come to visit family in the DFW area and participate in tourist activities. The staff is friendly and accommodating. We had access to the Club Lounge and enjoyed the breakfast and evening appetizers. Check the hours and policies when you arrive so there are no surprises. We witnessed a couple angry guests who arrived to the lounge late (by 20-45 min) and yelled at the unfortunate staff who clearly do not set the policies. March 24, 2013
Rated 5 out of 5 by Nice hotel to stay during your visit! Nice hotel to stay during your visit! March 21, 2013
Rated 3 out of 5 by needs a little help the room was not vacumed i had to ask cleaning person to do it for me. there were bugs i got bit and spider in bathrooms March 20, 2013
Rated 5 out of 5 by Really nice hotel!! We stayed here for three days and two nights the beds were so comfortable and the rooms were really clean. The view was awesome and the rates were outstanding for our family budget and the kids had a blast at six flags. March 18, 2013
Rated 3 out of 5 by Guest Services Need Improving Although the bed was very comfortable, the overall service was not. After 11PM on a Friday and even through Saturday mid day, housekeeping nor the front desk was available for service. We requested towels at 1030p on Friday and didnt receive them until Saturday 830AM after another 5th request. The front desk stopped answering calls after 11P on a Friday and the '0' went the hotel's recorded voicemails multiple times. March 18, 2013
Rated 5 out of 5 by Will stay again! This was my 2nd time to stay at this hotel. The hotel is located close to Dallas Cowboys Stadium, Ranger's Ballpark, and Six Flags. The rate was very comparable to other hotels in the area. March 15, 2013
Rated 5 out of 5 by Very Good Hotel, Restaurant and Services I recommend this hotel with great confidence. March 14, 2013
Rated 1 out of 5 by Romantic Weekend I booked with the Sheraton becuase I had always heard good things. I wanted our weekend to be special since it was my boyfriends birthday. We could never get the temp in the room just right, it was either hot or cold. When I went to take a shower the fauset fell apart, the shower cutain rod almost fell on me. I had paid for a package deal where we were to get breakfast the next day. We did not make it in time because we were up more than half the night listen to a tapping noise that sounded like water dripping. We also had to put towels down at the bottom of the door that entered the room and the door that went into the room next to us due to the lights. When checking out I mentioned all of these things and all I got was I am sorry. March 13, 2013
Rated 5 out of 5 by Excellent Service We stayed here family of 4 two adults two kids age 10 & 4 for a Spring Break getaway. It was great. Great location to Six Flags we are season pass holders we were so close that we were able to go to Six Flags in the morning come back to the hotel for a break and back to Six Flags to finish the night. The best about this hotel is the Service from Rosa's omelets in the morning to dinner at night. I have to recognize one employee a waiter at the restaurant on Saturday night 3/9/13. A big storm had came in and the hotel had lost power and was running on back up generators but he was so pleasant he made us a fantastic meal out of what they could we were safe had food and had fun watching the storm through the wall to ceiling windows in the restaurant. The kids loved it! The bar stays open late also that is a plus. Will come back made us feel at home! Kid friendly, they spoiled my kids with chocolate cake & ice cream sundays. They can't wait to go back. March 13, 2013
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