Rated 3 out of 5 by SC12guy The blame game
Attending the Supercomputing conference gave me the opportunity to try Sheraton again. With status in two other hotel systems, the opportunity to try another brand was something I was looking forward to. I generally enjoyed my stay but interaction with the staff reflected a strained and ineffective human resource management approach.
The cleaning lady on my floor seemed panicked when I dropped a bag off in my room and proceeded to leave with the second for the convention center. The staff at the front desk blamed each other when one of our developers didn't have the corporate payment system in her reservation and she had to call me. The bell stand blamed numerous people including some of our staff when we tried to track a small packaged shipped to the hotel but misplaced. Speaking to others at the conference, many organizations seemed to have a similar experience.
One other curious mention, I used a credit card branded under a competing system on check-in. The staff immediately tried to sign me up for a SPG branded card. I explained that I was trying SPG premium hotels and might move corporate business if we enjoyed the stay. We charged employee team rooms to AMEX and the other hotel branded card. Staff members never thanked us for trying the brand, noted these details on our records, attempted to put our team together, and seemed generally put out when I presented the card I was carrying to pay for more inbound staff members. How can a hotel chain be so indifferent to switching corporate accounts from other brands?
In summary, the considerable money spent to make the hotel attractive, convenient, and functional is mitigated by poor management.
November 22, 2011
Rated 5 out of 5 by RSN67 Seattle Hotel
Very attentive staff starting at check-in.
Food very good, with the rooms very comfortable.
May 10, 2014
Rated 4 out of 5 by Binnsyboy Luke warm shower
This hotel is in a prime position for the city of Seattle. The staff are attentive, friendly and welcoming. The hotel was very busy, thus producing a great ambience.
My room was great, comfortable bed, quiet room. Un-fortunately the shower wasn't very hot, at best I would describe it as warm. The shower had plenty of power and was very clean. The receptionist said she would send up an engineer, before I checked out the shower wasn't any better
April 28, 2014
Rated 5 out of 5 by teds131 hotel & staff
this hotel was managed with GREAT care
May 10, 2014
Rated 5 out of 5 by DrAPV DrAPV
The hotel is very close to many of the attractions and ideally located. Great hotel and staff. Highly recommend it.
May 9, 2014
Rated 3 out of 5 by kapers Great Location at a Reasonable Price
The Seattle Sheraton is central to all restaurants and shops. Very convenient location at a reasonable price!
May 8, 2014
Rated 4 out of 5 by charming A Post Christmas Shopping Trip
My wife & I descended on the Sheraton on December 27th for a three night stay. This was a return visit, as we had stayed earlier in the year for two nights. Both were non-business visits, mostly shopping and exploring Seattle.
We previously had a room in the older of the two towers on the 31st floor. This time we had the newer tower and the 21st floor. The differences were noticeable. Our room was small-ish but clean and quiet. The bathroom was satisfying-ish.
The TV didn't receive digital channels very well, as the image kept breaking up. We didn't complain, but they could probably have done a reset to fix it. There were analog channels available which didn't have the same issue.
The bathroom was adequate and the bath tub had a flat floor which made showering safer, and lots of hot water and a shower nozzle that gave a decent stream of water.
The sink was odd though because the tap nozzle only came out across the bowl by 3-4 inches, barely enough to get your hands under. Also the hot/cold taps worked oddly.
Beds were really comfortable, as were the pillows and blankets. One area where I would recommend a change is the addition of a floor lamp near the wing back chair for reading. Almost every other hotel has a reading lamp near a comfortable chair.
The Sheraton is conveniently situated for a mini vacation of eating and shopping. The Cheesecake Factory is next door, Ruth Chris' is a block away, Morton's half a block, Macy's and Nordstrums the same. Also the surrounding blocks have numerous restaurants that beg to be visited on our next visits. The area around the hotel was safe enough for my wife to do unescorted shopping trips during the day time and even early evening. Lots of people on the streets, kind of festive and entertaining.
Complaints? Yes, I have a couple. The hotel hosts an annual ginger bread exhibit of structures (some quite large) that were designed by local architects and produced by the culinary staff at the Sheraton. While this is laudable, it brings in hundreds of visitors who made navigating the lobby almost impossible. I would be tempted to avoid this in the future as it was simply annoying.
Only other inconvenience was the lobby bar being closed for our first two days while the floor was refinished. It reopened eventually, so not really a big deal.
December 31, 2012
Rated 5 out of 5 by Jim728 Great location and facilities
My stay at your hotel was very comfortable and well organized by staff. The facilities were conveniently located to tourist sites and the staf could not ahve been friendlier. It was traveling half way across the ocuntry that limited my sleep not the facilities.
May 5, 2014
Rated 4 out of 5 by IRCC not up to first class status but okay
Personnel (Riley who did check in, Concierge, friendly cleaning staff), were all terrific. Where hotel fell from being first class to 'okay' were the little things. The mirrors in the bathroom are so far away it renders them useless for anything one needs them for- contact lenses, makeup application, etc. A magnifying mirror or better design needed.
Little things like a used coffee filter in the maker on arrival, and unstocked snacks (I would have died for anything chocolate that first night, but there were only a few lackluster chip items available for purchase in the room and lobby store was closed). Would I stay again? If I had to (for work, etc.) but not if I wanted a first class luxury experience, no.
March 25, 2014
Rated 4 out of 5 by Holly8995 Good Stay
Overall everything was good. The tv did not work which maintenance quickly fixed. One day I went to my room while the maid was cleaning and she did not verify it was my room and I walked in. I could have been anyone committing a theft. Please educate your housekeeping staff reference theft. The front desk was very helpful. All the resturaunts in the hotel were awesome (Daily Grill, Loulay, and coffee shop).
April 28, 2014
Rated 3 out of 5 by terny some issues
The shower flooded the bathroom in room 860 because the curtain had no weights or magnets to keep it from billowing out. The front desk staff were slow and not too informative about basics. Valet parking was polite and efficient. Wish there was a free continental breakfast.
May 1, 2014
Rated 4 out of 5 by Trimmer Bathroom Imporvements
The bathrooms are very loud you can hear the person next door in the shower as if they were in your bathroom. Also, the toilet paper is so cheap that you have to use 3-4 times as much which means flushing the toilet that many times as well. The cheap parer is rough on the butt as well. You would think a nice hotel would have nice toilet paper, NOT.
April 28, 2014
Rated 5 out of 5 by cmaguire Great property, great location
Check in was very quick. Front desk agent was very friendly. Great view from our 23rd floor room. Was really impressed by the gym. What a great place to exercise with the view from the top floor. Everything was clean and well maintained.
May 2, 2014
Rated 4 out of 5 by Mercutio All it takes is one bad incident to taint a stay
Everything about this stay was quite excellent, but the hotel has a policy where they disable the HDMI ports on their TV so you can't plug in a device to stream audio or video to the TV.
I travel with a Chromecast, which allows me to use the TV speakers to play music or radio, which makes it a bit easier being away from home.
This is the first hotel that I've seen this behaviour.
I know that they'd prefer you to use their for-pay service, but considering the cost of the hotel, this seem petty and cheap and disrespectful to the guests.
April 5, 2014
Rated 3 out of 5 by DAMCL So-So
Hotel this size has limited food options in actual hotel with usual long wait if opted to eat at hotel.Staff at breakfast take out very RUDE.
Internet service was HORRIBLE!!! This included free service in lobby. Service was included in my stay BUT was SO BAD, had I been paying I would of demanded my money back. The excuse that hotel was at full capacity was not acceptable. It was also pointed out to me that I was not actually paying for internet!!
Paper thin walls...crying infant all night the first 2 nights. Can also hear every door open and close all night long every night.
Concierge was less than friendly when asked about city tours, handed me a book to look at!
March 11, 2012
Rated 5 out of 5 by KayB1958 Always enjoy our stay at the Seattle Sheraton!
From the moment we arrived we are treated with great care and consideration. Every member of the Sheraton Seattle team (the front door staff, the front desk staff, the guest lounge staff, the housekeeping staff, consierge) all provide service with a smile. We always feel truly welcomed! Thank you, Seattle Sheraton!
April 28, 2014
Rated 4 out of 5 by SatisfEYED Location and Service
The location was perfect as I was attending a conference at the convention center. I have stayed at this hotel 3 times and the service was always outstanding. On this visit however, we called down to tell them we would not need housecleaning, and to just bring fresh towels and coffee it did not get done. We had to call them back that night and when the person brought the towels to us they seemed inconvenienced by our request.
The Fitness Center is outstanding very clean with all the equipment I would expect of a hotel that size. The overall stay was excellent. Front desk staff is always very friendly and professional.
November 13, 2012
Rated 4 out of 5 by KS2002 Nice hotel except Coffee Maker
Nice hotel in the good location.
Room was also good. But, the coffee maker in the room was a little bit dirty.
In the first morning, I cleaned the water tank of coffee maker by myself.
‘Loulay Kitchen’ in the hotel was also nice with the good services.
April 29, 2014
Rated 4 out of 5 by Estella12 Very Comforatable
The room was very comfortable and I was able to achieve a good nights sleep. It was also very clean and housekeeping did a great job.
May 1, 2014
Rated 5 out of 5 by PackerLover Wonderfull Staff and Location
First trip in 30 years to Seattle and had a great time despite a chilly weekend. Proximity to the hotel from Westlake Light Rail from Sea-Tac was awesome. The staff was great and we will be back.
April 29, 2014
Rated 4 out of 5 by Mort57701 EVAWI Conference
The location was fantastic. Close to attractions, dining and shopping. I love the comfort and cleanliness of the rooms. Sheraton Hotel's are out of my personal budget. But, will gladly stay when it is a business trip.
April 28, 2014
Rated 5 out of 5 by SS1977 Very pleased with all accommodations
I was very pleased with all the accommodations at this hotel. I have no complaints. From the staff to the cleanliness and everything in between, everything was great!
April 29, 2014
Rated 3 out of 5 by Stacy710 Struggled
I only stayed one night, but had reserved a suite and an additional room. It felt like a struggle from the moment I arrived. Staff was unfriendly and didn't take the time to really review our stay and the accommodations; the room was less than what you'd expect from such a typically classy hotel; when making reservations it was made clear that we were on the club level which we were not; and as a guest I had to search for information. There were struggles on my end as well that probably attributed to my feeling about our stay, however, all in all, I was really disappointeed. Sheraton has always felt like second home, I didn't feel comfortable there from the moment I arrived.
January 21, 2013
Rated 3 out of 5 by OAA1 Less than truthful
I checked in and was allocated a room with 2 beds, despite having indicated when I made my reservation this would be unacceptable. The lady at the desk swore there was no room with single bed. Two minutes later on arriving the allocated 2-bed room, I called the front desk to insist I wasn't going to accept this option, and 2 minutes later I was given the very next room, with a single bed. The lies told me at check-in set the tone for the rest of my stay. The carpets were stained, Internet most of the time (not all the time) was very slow, and for the price of the hotel, the hallway noise was a shade too much.
May 22, 2013
Rated 5 out of 5 by CoffeeGuy Enjoyable stay
The staff was awesome. I had some stuff pre shipped to them for a convention and they had it waiting in my room when I arrived. Nice a nd quite with great amenities.
April 28, 2014
Rated 3 out of 5 by ARM1 So So
The lobby, bar and restaurants are great. Room is a bit dated and the bathroom needs upgrading. Towels are cheap, no robes, terrible hair/bath products. Really like the green program in which guests can opt to skip a room cleaning for a 5$ voucher towards food (would be nicer if it could be used towards alcohol, as well). Paying 10.95 for in room wireless is pretty ridiculous in this day and age. Business travelers need internet.
April 13, 2014
Rated 4 out of 5 by Qantas747 Very Good
Just stayed here for 3 nights, room good, reception team very good and must mention Bernadette Lai on the concierge. This lady is awesome, really helped us with all the things we wanted to do and her knowledge was fantasic and certainly saved us some money as well. Give this lady a pay rise she is a real asset to Sheraton. Just need to sort the interenet connection out. I paid for 3 days and it was slow and patchy. To the credit of the girl on reception they refunded my charge but in this day and age it is such an important part of life.
March 20, 2014
Rated 5 out of 5 by CarlosTC Great Hotel and Service
The hotel is in perfect conditions (very nice rooms) and the attendants in the front desk were always 100% nice and efficient.
I got upgraded to the services of to the Sheraton Club (breakfast and dinner included).
Coming back to Seattle I will stay with them!
April 23, 2014
Rated 5 out of 5 by Bernie560 Hotel has all amenities and good location.
The rooms were nice size and had all amenities. Mattress was very comfortable. The location was excellent, large variety of restaurants nearby to choose from.
April 25, 2014
Rated 5 out of 5 by Custer22 Great Holiday Stay
My husband and I brought our 4 year old granddaughter for an overnight holiday visit to Seattle. We had a room on the 29th floor looking towards the Macy's Christmas Star...lovely view! She stood on the windowsill, amazed and awed at the city! All the staff were friendly and helpful, from the front desk to the valet parking attendants. Our room was large with two comfortable beds. The special treat of the Gingerbread House display in the lobby was the highlight of our trip, and I made it into the news video when KIRO was filming!!! Fun time, centrally located, looking forward to staying here again! Oh, and the Sperry tile piece installed by the elevators was a nice surprise to see!!!
December 14, 2012