Rated 2 out of 5 by parker0308 Nothing Great
Couch did not have a mattress. Took the enitre day just to get one.
Stayed on the 3rd floor. Had two spot lights shining even with the blinds closed
Getting a taxi was first come first basis. They had no one making sure you were the next one to get a taxi. Front desk always had attitudes.
Room was dirty
February 19, 2013
Rated 4 out of 5 by Ead14 Comfortable room
Enjoyed staying at this location because family is near by. Train near by, but didn't run past 9 pm. Bathroom is small, wet bar is handy for extra sink. Close to highway.
April 15, 2014
Rated 2 out of 5 by cstcst Internet and bed not great
I was in room 801 for 5 days. The internet only works in the living room not the bed room The king bed is too soft and I had very uncomfortable sleep. The Air C|onditioner did not work very well. The pool area was lovely. The lobby and gardens were lovely. Overall, I was dissapointed with the room.
January 8, 2013
Rated 4 out of 5 by Kitten62 hotel was nice but too noisy
This location was too noisy with the train.
May 3, 2014
Rated 4 out of 5 by James91838 Sheraton Cypress @ Ft Lauderdale Good Value
We have been SPG members since Feb 2000 and love the value that Starwood offers!. We have stayed at this hotel several times. The staff is excellent- especially SHATIQUE who works the front desk. The suites are a good value for the money and the staff is very good.
Would recommend to others.
May 27, 2013
Rated 2 out of 5 by travel2012FL Management needs to improve
Hotel layout and rooms are good but the services are poor. They don't have concierge for any help. Staff was not very helpful. Services are very slow. It is also weird that one has to pay for WiFi in room while it was free in lobby. These days even smaller hotels chains provide this service.
January 3, 2013
Rated 5 out of 5 by promarv This hotel is excellent for business traveller
good service and quality of room.
nice atmosphere for business
April 30, 2014
Rated 1 out of 5 by Mickey12 This hotel did not exemplify the Sheraton standards
From the onset at checkout to being placed in 2 different rooms my expecatations were not met. If not for the second front office manager Sarita, I would have contacted corporate immediately. This hotel really needs to improve on their staff, cleanliness and overall customer satisfaction.
March 19, 2013
Rated 2 out of 5 by Travel2much Surprising number of things wrong
Very friendly staff made up for surprising number of things in room not working. Neither TV remotes worked, 1 phone not working, the other phone labeled with wrong room number, internet connection down, a couple of lamps and alarm unplugged, bulbs not working, and t-stat inoperative.
May 22, 2013
Rated 4 out of 5 by Doug108 Sheraton Suites good value and location in Ft Lauderdale
This was a second stay in 2 weeks. The hotel is very nice in design. One of the guest services managers, Ms. Le, was wonderful in anticipating any special needs I might have as a Platinum SPG member. I even has a special welcome gift in my room. I'd be delighted to return.
December 26, 2013
Rated 1 out of 5 by Wingnut320 Try a different property!!
Hotel is under renovation. Jack hammering in the atrium until 7:45 PM. Staff was contacted and I was told work would stop at 8 PM. It didn't!!!!
Rooms smell like smoke and are noisy. Hotel is located next to train tracks.
They also checked me into a dirty room.
January 22, 2014
Rated 2 out of 5 by Cooter Not up to standard
The tub drained slow. The bedroom TV did not carry the same channels as the living room. I never received a requested wake-up call. The main light in the living room worked only occasionally. One elevator never worked during my stay (3 nights). The dinning menu was very limited.
May 30, 2013
Rated 3 out of 5 by Brownsugar This hotel is beautiful
The bathtub could use a little more improvement and when you put on sheets and they are white please make sure that they are clean. The pool was not heated and it had a lot of trash in there. I am Gold preferred member and my check out was 12:00pm it was suppose to be later.
November 15, 2012
Rated 4 out of 5 by Mike56x Good experience with a couple issues.
As usual room and facilities were fine. Was looking forward to coffee but there were no condiments. Room service menu now online and I totally didn't like it. No control over it and takes too long to see all ages. The in room menus are much more preferable to this traveler.
September 18, 2013
Rated 2 out of 5 by Garyz needs improvement
some good features, but shortcommings, predominate.
poor housekeeping, non, responsive to requests, tv malfunction, toilet runs, noise, bad.
April 9, 2014
Rated 3 out of 5 by maxidee Great and friendly staff on night shift
What a beautiful property. I stayed there for 2 nights and completely enjoyed it. Upon cheking in the first room was smokey.the agent wascourteous and quickly changed it to another room. The carpet could do with a little shampooing. I would definitely stay there again.
July 25, 2013
Rated 5 out of 5 by Gillie This Hotel has great features
My Softball Team stays at this hotel every year for the Hurricane Showdown Softball Tournament and we are ALWAYS pleased! We elect to stay at the Sheraton eventhough the tournament director reserves rooms at another hotel because the Sheraton has awesome features.
November 30, 2012
Rated 1 out of 5 by Jack Old and worn
The carpet in my room was stained all over. The towels had holes. the furniture looked worn,. The mattress had little support. The elevator was very slow. The waterfall in the lobby looked dirty. Sheraton should be embarrassed to have their name on this property
February 22, 2013
Rated 1 out of 5 by George111 Not ready for prime time
Hotel is under renovation and should be closed until completed. Greatly understaffed in restaurant/bar. Very poor service. Took 2 days to get my room c leaned. The meeting rooms were great, so maybe next year will be a better experience.
January 31, 2014
Rated 2 out of 5 by CanuckTraveler If you want to use points this is the property for you
Although this property is miles from the beach if you are looking to take a Florida vacation this is a great option. At only 3000-4000 points a night you can have a great week long vacation for minimal points. The pool is good and the rooms are average.
February 17, 2012
Rated 3 out of 5 by 2joey Restaurant service needs work
Restaurant staff was not prepared to handle our small group. Very disappointing food/waitstaff services.
While renovations were done in the room they cut a lot of corners. Like left and old pipe exposed in the bathroom, didn't retile areas all the way.
January 17, 2013
Rated 1 out of 5 by Aira Terrible
I attended a function in this facility. There was one awesome employee, she worked the desk at night and was so very helpful. There were also some very nice wait staff in the bar at night and one in the dining area during the day that was pretty good. Other than that, the staff was rude, ignored you when it was obvious someone needed something. There were no smiles, no hellos, and nothing that told me they were there to make my stay pleasant. The coffee, every single cup, was burned and awful. The food was tasteless. There were ants in the rooms, the air conditioner took 2 days to make it cool in the room. There were no convenient garbage cans a anywhere and no one would take the garbage if they saw you had some to throw away. The mattresses were broken and uncomfortable. We had better service at the Clock Restaurant on our way home Sunday evening than we had all weekend.
Customer service is being pushed on a level that is unparalleled in EVERY business sector. We could not believe the level of disservice we found in this facility.
April 8, 2013
Rated 3 out of 5 by JOE286 Pool Broken
Hotel was nice. Staff were great.
They did not tell me the pool was broken when I booked. I took all my kids to swim! The pool was freezing. This was a big dissapointment. I wont say no to some extra SPG point if youre offering!
Otherwise it was nice.
December 16, 2012
Rated 2 out of 5 by DH1234 Had a noisy room
The first room was ok but there is a train track on our side so we heard the train noise in the early am. After a cruise, we came back to a room with the A/C fan near us. Those fans were loud so we had to sleep in the sofa bed.
January 28, 2014
Rated 4 out of 5 by Towels Great place but...
Great hotel overall but the only problem is how close it is to a train that passes by real early in the morning. I had a great experience until the train woke me up real early in the morning. Ask for a room on the other side of the train tracks.
June 5, 2013
Rated 2 out of 5 by football hotel cleanliness
1st day, i left note for maids(please leave extra towels and check drainage in tub. I came back to room in afternoon and NO big towels and drainage still poor. 2nd day, i came back to room at 3:45pm and room had NOT been cleaned yet, NOT HAPPY
February 20, 2013
Rated 4 out of 5 by sherratonnn good hotel
very nice place to stay. only issue would be , no free internet in the rooms,. There is a choice to have internet in the rooms paying $10, but I think it should be complimentary, when now a days all hotels have it as a complimentary amenity.
February 18, 2013
Rated 4 out of 5 by Kam2013 Good Hotel average food
The hotel was good, quite and clean, polite staff, but I asked for hair direr and waited for one hour and eventually should go downstairs and get it.
I did not like the food downstairs, Fries and burgers smelled old and they were expensive.
May 28, 2013
Rated 2 out of 5 by Joel554 Bad Mattress
The most important part of a hotel is the mattress you sleep on. When we got into bed we discovered the mattress sunk down, it had no firmness...it was just bad.
I am not picky, I have never had a problem with a mattress at any other hotel.
January 15, 2013
Rated 4 out of 5 by Darek not far from beaches
typical American all suits , old Sheraton this category. Small bathroom, disgusting typical American breakfast. Small dark club Sheraton.. For sure I will come back beacouse not far from many beaches
February 19, 2014