Rated 2 out of 5 by boodevil Hotel Needs Help
Air conditioning did not work. Front desk says at 65 degrees outside it automatically switched to heat. There was a van in the parking lot that had an alarm that sounded two straight days and nights and no one on staff bothered to try to do anything withit
February 4, 2013
Rated 5 out of 5 by HotelHopper Good to go for Week+ Stay
Everything was convenient and the staff very pleasant. Where my room was located I had to go outside the building to get to but other than that, a great time. Wish the Starbucks coffee provided in the room was a different selection, it's too strong for me.
March 10, 2013
Rated 4 out of 5 by March Handicap room - I am not handicapped
Overall the hotel was good, however we received a handicapped accessible room but are not handicapped, thus making the bathroom less than satisfactory, ( shower & toilet ), and the closet space was non existence due to having to accomodate the bathroom.
March 30, 2013
Rated 4 out of 5 by Paul2012 Internet service was poor
Room was ok, but only rooms with king beds are handicapped rooms?
Additionally, I needed to get work done, but internet in rooms was not working. I had to go to the lobby to work. And at check-out, had to pay for internet that did not work in the room.
June 11, 2012
Rated 5 out of 5 by Boodle perfect
The Hotel has wonderful service, from the front desk, the bell boys, housekeeping and the parking chaps where all so polite and efficient.
Our room was very clean and had plenty of hot water. Good restaurants in walking distance. I would give you an A.
September 1, 2012
Rated 2 out of 5 by KJP1 Dissapointed
As a SPG Gold member, I truly feel that Gold status made no difference in the type of room and benefits that I had expected. The clerk at the front desk was very unaccommodating to any of my request. It seems that some of the other brands try harder.
February 26, 2013
Rated 4 out of 5 by Cicciarelli Nice staff
Great location but the room was just okay. The tv continued to freeze and you would have to unplug it from the wall. Also the toilet kept running with water continuously. The staff was very nice though.
December 24, 2013
Rated 1 out of 5 by Sol123 Dissapointed
Yvonne, the person who checked us in was less than welcoming. She failed to acknowledge gold status and proceeded to hand us our room keys without speaking. We were not offered a choice of any of the gold status benefits - spg points, late check out, complimentary beverage, Internet access, or "enhanced room." Despite our disappointment we proceeded to our room and discovered the key card did not work. My pregnant wife and I had to drag our luggage back to the front desk. We spoke to another representative and found out we were assigned to the wrong room! When we finally made it to the correct room we noticed an unusual smell - think mildew mixed with dead rodent. The bathroom tiles were filthy and the walls were paper thin. We could hear full conversations through the walls.
When we reviewed our room charges the next day we noticed we were charged for TWO nights of parking. We were there for one night only.
There were too many issues that inconvenienced our stay. The standards of this hotel are below satisfactory and we will NOT be returning.
September 26, 2013
Rated 3 out of 5 by Ritab Why was the pool so cold?
Overall everything was great but the pool was very, very, very cold. If it's too cold for kids, you know it's cold. It's hard to say I will stay there again if the pool is not heated since one of the reasons we chose this hotel was for the pool.
March 26, 2013
Rated 5 out of 5 by hjnielsen Great Hotel with a better staff
This is our 6th trip to this Hotel. We love staying here since they have one of the best hotel staffs that I have ever met. They also remember who we are and are great with my kids. Its great to have a SPG Hotel like this so close to Disneyland.
October 23, 2012
Rated 2 out of 5 by Andrew85 SPG Elite Status Doesn't Matter
I'm SPG Gold. I was given a room on the third floor next to the elevator even though my preferences state high floor away from elevator. When I requested a late checkout, the hotel wanted to charge me until I reminded the employee of my status.
January 1, 2013
Rated 4 out of 5 by Boo12 Housekeeping Issue
I put out the 'Do Not Disturb' sign on my doorknob but housekeeping ignored it and came in my room and cleaned anyway. I called the manager on site and was not satisfied with his response. (Plus I reserved a King room but was given a Double.)
May 28, 2013
Rated 3 out of 5 by Dgrason Adequate and functional
The top drawer to the dresser was broken. The beds were very comfortable as I've come to expect. The soaps would not lather when used. More than adequate number of towels. Did not really recognize me a an SPG member as other properties have.
June 12, 2012
Rated 4 out of 5 by contrarian2day Nice hotel
Very Comfy Beds, clean room, great staff and nice Gym. A little farther from Disney than expected; no free wifi; parking spaces are TINY - and I drive a compact; very small sink/dressing area (impossible for 3 to get ready at the same time)
December 23, 2012
Rated 5 out of 5 by MKBUK Pleasantly surprised
Clean, functional hotel. Platinum upgrade to Disney-view with balcony on top floor. Check-in clerk excellent. Massively exceeded expectations. Club Lounge food could be improved: poor breakfast selection and no vegetarian hors d'oeuvres.
May 29, 2012
Rated 5 out of 5 by NanC123 Extraordinary service and comfort
This hotel exceeded my expectations in the responsiveness and friendliness of the staff, the comfort of my room, and the accuracy and promptness of the amenities such as the wonderful room service.
December 16, 2013
Rated 5 out of 5 by Tak3 Stayed often, always great!
I've stayed at this Starwood Hotel many times. Everything is just great from the facility to proximity to Disneyland, to the friendly and helpful staff. The Club Lounge, both in the morning and evening are especially inviting.
September 24, 2013
Rated 5 out of 5 by MLD31 Another great year at the hotel!
Staff is excellent consistently especially those who work in the lounge. No request is too difficult. Everyone goes out of his/her way to serve w a smile. I have been coming back here year after year for my conference. Thank you!
February 25, 2013
Rated 5 out of 5 by Dreadie maid services
I must say the team impressed me. Whether i was on other floor visiting my colleagues, they appeared to be engaged in their tasks and my room was always clean. I wish i could have tipped all of them. They deserve mgr recognition
March 11, 2013
Rated 3 out of 5 by Me247 Loud Neighbors
The overall stay was fine - just for a night to attend a friend's wedding. The bathroom had a funky musky smell so tried to avoid as much as possible. At 2AM very loud drunk people arguing in the hallway (not the hotel's fault).
September 6, 2012
Rated 4 out of 5 by Elway4793 Not explained it all
We had a nice time at this facility, but the one down fall I would let people know about is the fact that even though your a guest, you still have to pay $16 to park, which I find tough given that you are staying at the hotel.
September 6, 2012
Rated 5 out of 5 by readytogo Club lounge
The ladies that run the lounge were super nice, and did everything they could to make
our stay nice. The maids and men that helped
them were just great, they always had
a smile on their face.
December 8, 2013
Rated 5 out of 5 by Robottwins69 A Resort Stay!
I want to just say I felt as if we stayed at a resort in a tropical place with a view of the pool! The staff were happy and always helpful! The front desk employee, Alma, made the best first impression! We will be back soon!
February 19, 2013
Rated 5 out of 5 by JFK45 Once again at fantastic stay
We can't say enough about this Sheraton. Veronica at the front desk was so helpful. Wonderful pool and hot tub too. Very comfy beds. Very clean. Fantastic service in club room. Thank you Sheraton will definitely be back!
September 2, 2013
Rated 5 out of 5 by jogger99 awesome hotel and features
The hotel was a great place to experience my conference and the area. The layout of the hotel and grounds were very comfortable and inviting. The lounges and pool and restaurant's inside the complex were very nice.
September 29, 2013
Rated 4 out of 5 by toes2thnose42 Nice Hotel
Other than not having AC working in my room, the stay was great. I am a Gold Member and have always been able to use the preferred memeber lounge but was told I could not at this location. I'm not sure why.
October 29, 2013
Rated 4 out of 5 by tjs99 Great stay for Disneyland trip
We stayed Oct 7th-13th for a family Disneyland trip. The hotel was clean, pool was very nice and Club Room was very good or light breakfast before Disneyland. There are many choices for food, in and around this hotel.
November 5, 2012
Rated 5 out of 5 by Staycationer025 Great location...new coffee/pastry shop
Great location - so convenient to the Parks. Only disappointment was with the third-party coffee shop. No room charge or ability to use SPG Amex. Seems like they should be swapped out with another partner. Thank you!
January 4, 2013
Rated 5 out of 5 by AuraWill Disneyland Vacation
Even though my significant other and I interacted very little with the staff, everything was still very pleasant. Looking forward to returning to the this Sheraton property and staying at other Starwood properties.
December 25, 2012
Rated 3 out of 5 by Chris921 Expectations not met
Due to great reviews, my family decided to stay here to attend a funeral. I was glad that they held my room even though I checked in at 9pm. Rooms were clean and staff were great. No complaints there.
When I called the front desk to say that the bathroom fan didn't work, the person had the audacity to tell me that fans are silent running fans. Please! I know the difference and can hear the difference! At least all four showers helped to keep the humidity up.
Next, I opted to get free wireless access for being a Gold level. Big mistake. Sheraton uses AT&T internet connection. I could not log onto the wireless network because anybody with AT&T phones had free access. I was up till 2am, and I still couldn't log on. I tried the iPad, laptop, my iPhone, my wife's Android phone, none. Front desk said wireless was up and running fine. All three nights i was there, i could not log on. I wonder how many people called about wireless connection problems and how many it takes for them to say that something is wrong?
Finally, parking is tight. I was there from Thurs through Sunday and opted for Self Parking. I consistently came after 9PM each night and barely found parking, one or two spaces left. I hate to imagine what it would be like during summer or high occupancy days.
I recommend with the following caveats. Don't get wireless, park early and check the bathroom fans before settling in.
February 24, 2014