Rated 1 out of 5 by markkk disappointing
Room needs to be refurbished. It was not dirty, but not very clean either. No amenities like toothbrush, shaver, cotton buds etc that are standard even in 2** hotels in Asia. No slippers. Wakeupcall came one hour to early.
August 12, 2012
Rated 5 out of 5 by Gemini69 Lovely Hotel
I really enjoyed my three night stay. I was able to upgrade to a suite using rewards which was fantastic. It was very easy to go anywhere from this hotel, I especially liked the luxury and convenience of the shuttle boat.
May 18, 2013
Rated 5 out of 5 by Joannkf Fabulous is an understatement !
This hotel has become my all time favorite. We paid money on top go points to be in the Towers and cannot recommend doing that highly enough.
Our next stay is before we leave and I cannot wait to come back
February 14, 2014
Rated 5 out of 5 by Phil290708 This hotel has very attentative staff
Great location by the Chao Praya river and short distance to Silom night market, this hotel offers both business and leisure travelers excellent facilities and has friendly, helpful and attentive staff.
February 21, 2014
Rated 5 out of 5 by Gymnina Great location and views
The Royal Orchid Sheraton has friendly staff, beautiful views of the river, close to River City shopping, has a free shuttle boat, and the food is delicious.
April 11, 2014
Rated 4 out of 5 by Chris78 Great location on the river
Great location to watch the river flow past.
Staff were very friendly and most helpful.
The morning buffet was OK but could have a more appealing offering.
The club floor was lovely.
Hotel is getting slightly tired.
November 12, 2012
Rated 5 out of 5 by Johngo Best Starwood in Bangkok
It is a complete pleasure and a destination in itself. From the charming Remi in the lounge across the whole team, everyone strives to please. The secret garden pool is the best, an oasis of tranquility. Stay here.
July 26, 2013
Rated 5 out of 5 by travel66 a great gift....to the adult public
.So many favorable happenings to speak about..... to enter the club lounge you need to be properly attired. Finally a lounge that is for adults, NO children is the greatest "gift" of all............. BRAVO Bangkok
March 18, 2012
Rated 3 out of 5 by JKYang Great river view room
The higher room, the nicer view. SPG floor room contains more drinking water, but the room conditions are not good as normal floor room I think. Good dinner buffet on Saturday, nice lounge host at lobby lounge.
July 29, 2013
Rated 4 out of 5 by Shamazza Buffet breakfast and lunch
May I be frank....
Everything was almost perfect but the food was not to the expectation of 5 star hotel especially breakfast
Hope the management will improve on the selection of food and taste for the future
June 10, 2013
Rated 4 out of 5 Good location
We thought the service was very good and the location excellent for our needs,however the overall appearance of the hotel was a little dated.The rooms are a little small compared with a lot of hotels in Asia.
September 17, 2012
Rated 4 out of 5 by RYPC Nice stay
The front desk is very helpful upon my check-in when I forgot my SPG number. But when can I see the earned points?
Would expect more Thai food at breakfast or lunch.
The boat shuttle service is marvelous!
September 29, 2013
Rated 5 out of 5 by Barry40 Excellent Holiday
This hotel offers excellent facilities and service- staff make guests feel welcome and completely at home. Location is perfect for guests who prefer quiet surroundings but still close to main shopping.
September 23, 2012
Rated 5 out of 5 by Maximus One of the best Starwood properties
The Royal Orchid always makes me feel at home. The friendliness and helpfulness of the staff is unmatched, the recognition level way above average. About 70% of the staff greet me by my name. ***** hotel
April 20, 2013
Rated 4 out of 5 by Jerry63 Relaxing stay at a very comfortable hotel
We had three relaxing days at the Royal Orchid Sheraton and really enjoyed the proximity to the river and the nice pool area overlooking the Chao Phraya river. Would stay there again any time
January 30, 2014
Rated 4 out of 5 by Coco3 A lovely and comfortable stay
As above. Great location. Pool and other facilities gorgeous. Not too happy that wifi in rooms was not free. In today's day and age this seems cheap and unnecessary. Otherwise very satisfied thanks.
July 24, 2013
Rated 5 out of 5 by Maris great position
couldn't fault the service etc, very busy breakfast time, yet staff were courteous with everyone. Only observation with the room was that the vacuuming could have been done a little more diligently.
October 3, 2012
Rated 5 out of 5 by AZCA12 Great visit at this beautiful hotel.
Stupendous views from our room of the river. Room service quick and well done.
27th floor Lounge, Internet access, Breakfast & Happy Hour terrific deal. Best laundry service we had during our trip.
November 1, 2012
Rated 1 out of 5 by DisappointedCustomer0 Receptionist were Extremely Poorly Trained
I've stayed at this hotel on various occasions, and I must say that this will be the last time I stay at the Royal Orchid Sheraton Hotel and Towers. I have numerous complaints from all of my friends that I've invited here to Bangkok, Thailand regarding receptionist services and room amenities. I was terribly disappointed with how I was addressed at the reception area, and for a hotel that is a compensating hundreds of guest, you would imagine there'd be more than two receptionist at the counter. The line to check in to the rooms were lengthy and the time it took the receptionist to attend to guest is ludicrous. I think that the reception and general management of the hotel has definitely gone downhill from my last visit. I was so disappointed because I was wanting my friends to have a good experience, and the reflection of service from the hotel was extremely embarrassing. Definitely, will post this on trip advisor and yelp. Poor hotel management overall. Royal Orchid Sheraton Hotels and Towers charge corporate rates, but the service in return is not worth the money! So so disappointed!
January 9, 2013
Rated 5 out of 5 by by55 This hotel has great view from the room towards Chao Phraya River
Convenient location just beside the River City which serve the cruise servise on the Chao Phraya River. Even if you don't take a crusing, you can enjoy the very beautiful river view from your room.
May 7, 2013
Rated 4 out of 5 by bankthai poor internet service
Why does the hotel take advantage to charge a crazily high price for connecting the Internet. And even I paid for the service, the kid's pool stays out of service completely. Very disappointing!
October 11, 2012
Rated 5 out of 5 by Hood70 Great place to stay in Bangkok
First time to Bangkok, totally happy with this hotel. I have pretty high standards and this one met them all. Clean, love people, great food, awesome NEw YEArs Eve celebration. Thank you!
January 4, 2014
Rated 5 out of 5 by Audi32tt three day visit
Stayed for three nights and everything was just right
Light entertainment in the bar area was a plus .Service could not be faulted
Breakfast facilities catered for all
March 5, 2014
Rated 5 out of 5 by concorde01 Sweet Home
I am coming here for many years, it is always a pleasure to stay in this hotel, it is like a second home.
All the staff is ready to help you and try to prevent your wiches.
February 24, 2014
Rated 5 out of 5 by Vivian65 Royal Orchid Sheraton
My husband and I found the hotel staff to be by helpful especially the concierge. Everyone was very attentive. A wonderful hotel to return to in a nice location after a long day out in Bangkok
February 20, 2013
Rated 5 out of 5 by Lulu1 Excellent
I will be back on the 12th August with my family for our third stay at this hotel. This hotel meets all of our needs and expectations and I would highly recommend it. Loved the afternoon tea.
August 4, 2012
Rated 5 out of 5 by Shobhit Loved staying here.......
The hotel is located in a prime location....free shuttle to the local railway station that takes you straight to the mail shopping mall.
Very clean and tidy, helpful staff......PLESANT STAY!
January 30, 2013
Rated 5 out of 5 by concorde01 always so great
remarkable renovation of the lounge, with a nex design very nice, more confortable and more spacious.
Team always so present and helpfull.
New food, sufisant and and lot of variety everiday.
July 24, 2013
Rated 5 out of 5 by David40 Bangkok
Great Hotel. Stayed in a club room. Staff a little confusing in regards to what amenities for gold and internet service in the room. Also a bit of confusion because we had our kids there.
December 2, 2013
Rated 4 out of 5 by Fanino Very central situation!!!
Excellent location near everything worth a visit in Bangkok.
Excellent service.Only for people who like huge hotels.You feel like a number in this hotel.Very luxurious but no cosy-ness.
September 10, 2012