Rated 2 out of 5 by okey poor service
sent an email to the hotel GM/ Staff is incompetent
April 8, 2013
Rated 1 out of 5 by venky Few employees with real bad attitude
Few employees with real bad attitude
Had issues with billing and had to make four calls to get it fixed
April 4, 2013
Rated 4 out of 5 by WineAdvisoryGroup Good for Brooklyn
This is a nice place, they try hard to please the guests, but not many services. Good for what it is. Gave us a larger room, not a suite, as a Platinum member. Can get congested with the traffic in the area.
April 3, 2013
Rated 5 out of 5 by Heather97 this hotel was family friendly and accomodating
We brought our children ages 9 and 12 and they were happy to be here and felt welcome anywhere we ventured. the business travelers were also very friendly to our family.
March 30, 2013
Rated 5 out of 5 by Julie65 Sheraton Brooklyn was great
Hotel and staff were great! I was originally to be in a room by the elevators, but being a light sleeper, I requested a room further away. The staff readily granted my request and moved me to another room. Room was very nice. Bed and bathroom were very comfortable.
March 26, 2013
Rated 5 out of 5 by losann22 excellent hotel great customer service
Great location, enjoyed complentary breakfast, very comfortable beds and great staffs that asisted me very well. The only downfall was overcharged on my check out date waiting on for thsi to be disputed. Other than great will stay here again.
March 26, 2013
Rated 2 out of 5 by DRDC Uncomfortable and inconvenience
First of all elevator was horrible, didn't work even after using my door key. I had to come down and had to change the key three times to work. Toilet clogged even after reporting to desk. Equipment was non functioning, engineer had to come repeatedly to correct. I called every time, the person took hours to come. The whole stay was not only bad but irritating.
March 26, 2013
Rated 2 out of 5 by TKreview Needs much improvement
the hotel was all in all okay. but the restaurant was horrible service. had several meals and routinely took 20 minutes for hamburger to arrive. for kecthup i was give PC packs...NOT bottle..
March 25, 2013
Rated 1 out of 5 by Verified Reviewer Central location
But poor service
March 25, 2013
Rated 5 out of 5 by Chloe14 A wonderful staff
The staff was so helpful and everyone had pleasant dispositions. I would definitely recommend this hotel to others.
March 18, 2013
Rated 4 out of 5 by KoD1966 march madness
Good location, parking was issue which staff did not address which compounded the situation
March 17, 2013
Rated 3 out of 5 by BklynDee Avg Stay
My first stay at the hotel was better. This time I had to keep call the front desk to have items fixed in the room. The room sizes are also hit or miss. Some rooms are average size and other are very, very tiny. My room was very small but had a great view.
March 16, 2013
Rated 4 out of 5 by HGA1 Brooklyn Stay
I did have to wait for some time to check in but the staff was very kind and helpful. The white comforter on the bed was stained. I did not call hotel staff about it. I simply removed it. Bathroom shower had some mold. Perhaps these two things should be looked at by room maids to ensure this does not occur. Restaurant in hotel service was good yet steaks were below par for a steakhouse. Nice hotel overall. I would stay again.
March 15, 2013
Rated 3 out of 5 by Steve2013 The Brand is good
Overall the brand is good however I was not impressed with the service.
March 13, 2013
Rated 5 out of 5 by QHawk Northern Hospitality
Marie and her staff are not only the best…they make it look easy. Most hotels miss on some of the small things…this is not most hotels. There is a true sense of a home away from home.
March 12, 2013
Rated 4 out of 5 by Ken8 Mostly Great
Hotel staff were exceptionally friendly and helpful. Hotel is difficult to find on a short, one-way street with lots of construction. Our cab driver could not find it and took over 45 min and two calls to the hotel front desk to locate it. Rooms were clean and quiet. Any request was immediately answered with one exception. We slept in on Sunday and when we left the hotel at 11 AM we requested that our room be made up. When we returned at 6 PM the room had not been cleaned. We waited two additional hours with multiple requests to the front desk before our room was made up. Hotel is close to many subway trains which made it easy to access downtown NYC.
March 12, 2013
Rated 5 out of 5 by Scobie A great nights sleep..really
I spend way too many nights in hotels, and usually I don't sleep very well. But the beds at the Sheraton Brooklyn were almost as good as mine at home (minus the dogs).
Great hotel at a convenient location.
March 11, 2013
Rated 5 out of 5 by Sam43now Clean and nice
Limo services, received packages.
March 10, 2013
Rated 5 out of 5 by doedy1 In a time when goood service is important
I came to brooklyn because my dad was sick. The service was outstanding. The staff wwas knowledgeable and eager to serve. They even help me think through choices I had to make for traveling back and forth to see my dad. In my time of need it was nice to have a freindly, professional hotel staff to help me think things through with excellent service.
March 5, 2013
Rated 5 out of 5 by JayDee28 Great Hotel
1st time back home in NY and I decided to come up for my birthday weekend.
Everything about the hotel met my expectations.
March 4, 2013
Rated 5 out of 5 by Howard Great Place to Stay
I started staying at the Sheraton in Brooklyn several months ago and have been staying there ever since. The people are friendly and caring. The rooms are clean and are in grat condition. This hotel is what Sheraton is all about.
March 3, 2013
Rated 5 out of 5 by Walker12 This is a great hotel
Although the buffet breakfast price is a little overpriced for the food selection, our overall experience was excellent. The stafff was always greeted us, smiled, and eager to assist whenever we had questions. Great staff.
February 26, 2013
Rated 4 out of 5 by Verified Reviewer Convenient Location
I had a business meeting to attend and it was scheduled for this hotel. It was convenient to downtown Brooklyn. Juniors restaurant not far away (and had already known of its fame for cheesecake). Breakfast was disappointing--the bagel was not a fresh NYC bagel. On the second morning, found a sidewalk vendor on Fulton with delicious, fresh food for 1/2 the price.
February 25, 2013
Rated 4 out of 5 by NAT2MJM WiFi not so good
I spent half an hour on the phone to India to get the WiFi to work.
The WiFi wasn't included within the room rate
The WiFi went out several times in the middle of the session
February 24, 2013
Rated 5 out of 5 by elg2013 Courtesy, knowledgeable and helpful staff
The facility is current. The staff was excellent. The front desk staff at check in the evening of February 21, 2013 was some of the most friendly, courteous and helpful I have ever met.
February 24, 2013
Rated 4 out of 5 by Bostonian Convenient hotel in downtown Brooklyn
We like the location & convenience factor.
We require very little from the staff & they deliver friendly check in services. We have stayed here five times.
February 24, 2013
Rated 5 out of 5 by SusanandBob Will definitely stay here again
The staff made us feel right at home during our 3-day stay in Brooklyn!
February 23, 2013
Rated 5 out of 5 by Sheri Great staff
Clean environment, friendly staff and good food.
February 20, 2013
Rated 3 out of 5 by TravelTom Nice hotel, lots of quirks
We stayed over a long weekend with club level access and had a generally nice stay. The good: Super comfy bed, pleasant responsive staff, very clean rooms, subway a block away and you could walk to a lot of great locations in Brooklyn in 5-10 minutes. The quirks: The immediate neighbor hood is up and coming / isolated. Our room had a deck with a leaky door (a bit windy/cold). The elevators were very slow and the key access to use them was difficult to use and sometimes didn't work. Not sure why there wasn't a toaster at breakfast in the club level two days in a row, and the lobby is oddly configured and small (difficult to navigate).
February 19, 2013
Rated 3 out of 5 by CRUSH Hotel is nice but no bar until 5:00 pm and terrible location are big negatives.
Hotel was nice and staff was very friendly and helpful. However, location is terrible. We were in town for a wedding and thus had Friday afternoon and Saturday afternoon free - so we thought we would go to the bar to set around and talk with friends. Not possible - the bar does not open until 5:00 pm. So my wife and I walked out to find a bar - dirty, empty storefronts, people sleeping on the street, etc. (looked like a war zone). On one corner we saw 8 policeman on patrol (two on each corner). My wife had on a fur and her diamond rings - one couple and one policeman came up to us to ask if we were lost (I can only assume they were concerned about our safety). Would have been nice if the bar had opened at noon on Fridays and Saturdays. If you stay at this hotel and will have any down town, plan on spending it in your room.
February 18, 2013