Rated 4 out of 5 by Froschss SScott
The check-in was a night-mare. I would
suggest you have a cue to line up so everyone has a chance to check in when the next agent is available. Some of the lines moved very quickly and some took for ever.
July 22, 2014
Rated 5 out of 5 by Sheila29 Best Lodging in New Orleans
I had the best vacation in New Orleans. The Sheraton location and service met all of my needs and made the experience great. The staff is wonderful.
July 24, 2014
Rated 4 out of 5 by Leah0704 Great location, awesome view!
The hotel was ideally located within walking distance of Bourbon Street, the WWII Museum, and Aquarium. We opted for thr Green Option (no maid service), and promptly got extra towels and shampoo when requested. The room took awhile to cool and the coffee service lacked cream and sugar which were quickly provided upon request. The second night we did not receive our $5 Green Option voucher. When I called, I was told to come to the front desk. But after some discussion, it was finally brought to my room. There was a small dog that stayed in the room across the hall that occasionally barked. I was surprised a hotel of this quality allowed pets. The rooftop pool was lacking a jacuzzi and the view was nonexistent. The mandatory valet parking was steeply priced at $42/night but the service was good. Overall the stay was pleasant.
June 29, 2014
Rated 5 out of 5 by chouse1 Great Staff
I expected great service and got it along with a personal touch. I injured my arm and couldn't get my clothes on. A staff member came up to help me get dressed. Definitely embarrassing, but end the end I looked good. Thanks!
July 21, 2014
Rated 2 out of 5 by Will2014 Disappointing Experience
I have stayed in many Starwood hotels and the New Orleans Sheraton was not my favorite. The "free" internet speed was equivalent to dial-up and the elevator system was horrendous. I waited one evening for 20 minutes to be picked up on the 34th floor. The following day my colleague and 11 others were trapped in the elevator for at least 10 minutes. Both instances resulted in a delayed or missed meeting. I dislike complaining but not being able to conduct business online and dealing with a goofy elevator system ruined the experience for me.
May 22, 2014
Rated 5 out of 5 by LadyKay Last minute getaway
I truly enjoyed this location and I will return. It is in walking distance of nearby restaurants. It rained the entire weekend and the hotel handed out umbrellas for the guest to use.
July 22, 2014
Rated 5 out of 5 by ktmac1 great stay all around!
We thoroughly enjoyed our stay at the Sheraton New Orleans! In total we had 4 rooms booked for a group of 9 and all rooms were exceptional. Quick and friendly front desk representatives. We also appreciated the security staff checking guest room keys late at night to keep people from wandering up and causing trouble. (We all know how rowdy New Orleans can get!!) Great location and a starbucks in the lobby what else can you ask for!!
July 3, 2014
Rated 1 out of 5 by 2Badtobe2Good just not prepared
I would be remiss, If I did not comment on the convention facilities of this hotel. In the middle week of three week convention rush from three separate conventions taking place, I was disappointed that the operations of the hotel seemed overwhelmed by those in attendance. The bathrooms were not available on the floor of the convention facilities, and you were required to go down three floors to use them, the escalators experienced problems more than once. The restaurant was understaffed and receipts for meals contained errors and lack of attention. Even the Maids ran out of washcloths for the rooms and you were required to use hand towels to wash your face. Check-in was slow for many and one sensed that
there was a lack of communications between the staff and management to make sure all areas were addressed to make for a pleasant experience. This was very much unlike the Sheraton values one has grown used to experiencing as a Starwood preferred guest.
July 14, 2014
Rated 4 out of 5 by np00 Strong service and great lounge
staff is very attentive and the lounge has good food...
July 25, 2014
Rated 5 out of 5 by mary6814 Wonderful Experience
We had stayed at this hotel several years ago and it was good, not great, but good. We go to New Orleans almost every other month. We love to walk down all the streets, eat great food and look at all the old buildings. We decided to stay at the Sheraton because it was a last minute decision and there were rooms available. We were pleasantly surprised. Getting to this hotel was so easy and the valet guys were quick and friendly. The rooms were wonderful. We had asked for a quiet room and it was perfect. We enjoyed it so much, we made another reservation for next weekend.
June 10, 2013
Rated 5 out of 5 by SA2014 Outstanding Location
This hotel met all of our needs, the staff from the Bellman to the Hotel manager were outstanding. The only two negative experiences we had was the Lobby Bar did not know how to set a table for an evening meal when the normal resturant was booked for a private party and the other was the kitchen was not well managed. They didn't know what the menu description of a item was and what they served and the were not prepared to meet the needs of the guest at the breakfast buffet as man item were always out or were before the line would get thru. We had a fantastic stay.
March 6, 2014
Rated 5 out of 5 by Landa1 Perfect Hotel!!
We had an excellent time and the hotel was very beautiful, clean and friendly and convenient. And Mr. Brian our attendant was excellent!
July 22, 2014
Rated 5 out of 5 by Ken24 Exceeeded Expectations
The stay at the hotel was great. From the moment you walk in there is a fragrance in the air that makes your feel welcome. Staff was attentive and the location is perfect for the New Orleans experience.
I will be back!
July 16, 2013
Rated 4 out of 5 by Maddog22 This Hotel is in the Heart of Downtown New Orleans
You can not ask for a better location in New Orleans. Everything is within walking distance. Outstanding View Location.
July 22, 2014
Rated 4 out of 5 by Jerry2138 Overbooked
Elevator system easily displays "System Overload" and is not sufficient for 49 floors of guests during a convention. Luckily on one occasion, we had a supervisor loading us on the utility elevator, which helped get us up faster.
The way the clerk at check-in tried to explain that the hotel was overbooked and wanted to shift us to another hotel, did not come out right. Luckily, another clerk jumped in and explained it as an option if we wanted to accept it. There were 6,000 Elks in town and the Sheraton was the only one I heard complaints about..
In addition, all the renovations going on with two conference groups in the hotel and shifting meetings and events to another hotel across the street just doesn't make me feel confident. After all, The Elks plan ahead by five years. We have rooms blocked out all the way through 2018. Sheraton knew we were coming, so why inconvenience your guests.
Having the hospitality suites on the 4th floor and the restrooms on 4 and 3 being renovated, leaves people with a two floor trip down to and up from the second floor, both ways. Not good.
July 19, 2014
Rated 3 out of 5 by Christx2ga Poor staff
Check in time is 4 pm. We arrived after 10 hour drive at the hotel at 5 pm. Room was not ready and no parking on site. Staff could have cared less. We told they were cleaning the room. In the mean time we drove to a parking garage half a mile away to park. Room still wasn't ready so we had to change and get ready in the lobby bathrooms. Room was finally ready at 630 pm. We arrived at our room to she they were still inside cleaning it. Staff did nothing to help with the inconvenience. Now I am a gold card member and stay a lot of places. This is one I don't recommend
January 5, 2014
Rated 5 out of 5 by Channy626 Great Weekend Getaway
From a local New Orleans couple, this hotel always best fits our needs with the fabulous late check out time after a night of partying in the city. Hotel is always spotless clean, with luxury linens, and Starbucks.
September 1, 2013
Rated 4 out of 5 by S1982 Nice hotel for a convention
This hotel was set up nicely for a convention. The convention rooms were easily accessible and there was plenty of space. The room was a good size with a confortable bed. A few drawbacks that I noted were that there were shutters instead of a curtain over the window so it didn't stay dark in the room when I was trying to sleep past sunrise. The hot water was also very sporadic at night when trying to shower. Much better for a morning or daytime shower though. Overall a good hotel and in a great location in New Orleans. Would definitely stay again.
April 28, 2014
Rated 4 out of 5 by Scotty58 Too Much Hot Water ????
After my first nights sleep ,I attempted to shower at 6:00AM. The shower could not be adjusted so that the water was not scalding hot.I washed up in the sink .and asked my wife to call maintenance while I was at conference. A maintenance man was promt to "look at "the faucet ,but recommended that ifv you barely turn on the water it would not scald. His solution was definetly true , but hardly fixed the faulty anti scald valve ... Shower water pressure was lacking because the low flow solution . This was very substandard for such a hotel !!!!
May 7, 2014
Rated 4 out of 5 by anitapampers Wet floors and waited 25 minutes for security to let me in my room
I originally checked into a room on the 40th floor and was really excited to have such a great room, near the elevator with a wonderful view. Soon after unpacking, I discovered the bathroom shower faucet would not stop running. Not just a drip-running. Couldn't turn it off. Then, as I was putting clothes away, I noticed the floor was wet. A huge section of the floor in front of the closet was just wet and gross. I moved rooms to the 34th floor.
I locked myself out of my room as I was getting a towel from housekeeping. She was wonderful an called right away for me, however, I waited 23 minutes for someone to come. She was very apologetic but security wasn't.
Nice hotel in a great area, but I'd think twice before coming back
February 13, 2014
Rated 3 out of 5 by Vickie22 This hotel needs better staff
I recently stayed at this hotel for a conference. At first glance, the hotel seemed to be perfect. However, it all started to go downhill when I started to ask the staff a few simple questions. Not only did the staff have no idea where certain conference events were held but also they oddly refused to ask their manager about it. Needless to say, I spent most of my time running around the hotel trying to find where I was suppose to go for the conference. Moreover, the concierge led us to extremely tourist-y places when we indicated that we wanted to experience local things. I would recommend staying at this hotel but the hotel definitely needs to get better staff, or at least staff who know how to answer a customer's question.
March 10, 2014
Rated 5 out of 5 by Bud1944 The staff was outstanding
From the greeting by the Valet to the front desk and the Cleaning staff all were friendly and very helpful. The front desk manager assisted in a late checkout which allowed us to attend a final function- GREAT PEOPLE
July 18, 2014
Rated 3 out of 5 by Carol147 Staff was friendly but getting rooms cleaned was iffy
Check in was lengthy because the computers went down just as we arrived but staff worked hard to keep us informed until service was restored.
We requested a refrigerator for meds at reservation and again at check in. After calling the next morning we finally got it.
For two of three days, our room was not made up until we called late in the afternoons.
On other hand we found that all staff was friendly and anxious to help.
June 30, 2014
Rated 5 out of 5 by eteam13 Family Weekend Getaway
This Hotel is located in proximity to all the local attractions and Riverwalk activities. A short walk to Burbon street and Resturants. Did I mention great food in the resturant ,also.
August 20, 2013
Rated 5 out of 5 by pixy1949 this hotel has great features
rooms are roomy comfortable setting.
love the view of New Orleans from the rm window. lounge is set out with comfortable seating to relax have a drink or a bite to eat or just relax.
July 19, 2014
Rated 5 out of 5 by THD65 Exceeded all expectations
Perfect location close to everything. The staff is the friendliest and best staff I have ever experienced. Brandon the Bell Captain was absolutely great. My room was not ready and Brandon made sure I was comfortable while I waited - The room was perfect, the AC was quiet and very cool on a hot day and the bed was awesome. Great stay!
July 10, 2014
Rated 5 out of 5 by JEMZ One of the best..
I've stayed at many Starwood properties over the past many years but the Sheraton New Orleans is one of the best. The facility is conveniently located and is well maintained and comfortable. What truly makes this property stand out however is it's staff. From the moment that we checked in, EVERY employee that we met went out of their way to be helpful, courteous and simply nice. Mr. Cook should certainly be proud of his team as they are making the difference. We loved our stay and cannot wait to return. Thank you Sheraton New Orleans and Mr. Cook.
April 14, 2014
Rated 1 out of 5 by tommy362 Horrible Experience
I have stayed at the Sheraton previously, and this past stay would be my fourth. I have never had a problem in the past but this time was terrible. Two friends and I decided to go to New Orleans for New Years and I chose the Sheraton as our hotel of choice. We checked in on the 31st with no issues. The next day (Jan. 1st) two of us went to get lunch and my friend was still in the room when the maid came. She signed off on the “make a green choice” door tag to not clean the room for that day. When I got back to the room I called “guest services” to bring us some new towels, cups and water. I explained (and was ok with) that the maid had not cleaned the room for that particular day but asked for them to please replenish the stuff we needed. We left the room and got back around 10pm to a room with unmade beds, no new towels, water or cups. The next morning (Jan. 2nd) I called “guess services” to bring up some water bottles for us. It took them 2 hours to bring up 3 water bottles. This process continued throughout our entire stay, resulting in 4 full days without having our beds even turned down, or anything in the room replenished or cleaned.
January 5, 2014
Rated 2 out of 5 by sj5199 Never had complete service to the room
Terrible service to the room
July 22, 2014
Rated 1 out of 5 by Miraclejune2013 No fridge and no microwave oven in hotel
I wouldn't recommend this hotel as no proper house keeping. In addition, there is no refrigerator and no microwave oven in the hotel.
June 29, 2013