Rated 4 out of 5 by Dansize Week Long Business Trip
I was at the hotel for 6 nights on a trip for a conference. The room and the bed were great. The timing schedule of the housekeeping staff was inconsistent which resulted in missing one day of cleaning. Also, it could be the color of the carpet or the patterns the vacuum system left, but the carpets in the common areas (halways and elevator areas) looked dirty. Otherwise, the hotel was a great place to stay and within reasonable walking distance of many opportunities for tourist stuff and shopping.
August 27, 2012
Rated 5 out of 5 by Benx Business meeting
Excellent facility for large group business meeting in terms of accomodations and staffing. Great location for local sightseeing.
August 25, 2014
Rated 4 out of 5 by Ponch145 Great place for a get away
Great central location for a visit or business trip. Shopping, restaurants and Pike Place all within walking distances. The rooms are large, comfortable and quiet. The staff were very friendly and helpful.
We love this hotel and would stay there anytime.
August 17, 2014
Rated 3 out of 5 by whatdoesthattellyou1 bad experience
not the quality for the price. had difficulty with a charge to my room that I did not make
August 27, 2014
Rated 5 out of 5 by GEM70 Comfortable stay
People and facilities were "north of expected".
August 28, 2014
Rated 5 out of 5 by Jackie3 Clean & Comfortable!
Stayed here during Memorial Day Weekend 2014 and yes, I would stay here again. I am very picky about cleanliness when it comes to staying at a hotel and the Sheraton in Seattle was that! Very Clean! Our room was right by the elevator and we didn't hear a thing. All the staff here at the Hotel were very helpful and very nice. Fitness facility and pool overlooking the city on the 35th floor was Beautiful. I highly recommend this place! Actually thinking of getting the SPG Card.
May 27, 2014
Rated 5 out of 5 by Butch56 August traveller
The hotel staff were excellent and very pleasant. The hotel is conveniently located near the end of the Light Rail which is far better to take from the airport than a cab or shuttle. It is also next to the convention center and within walking distance to many downtown sites.
August 14, 2014
Rated 5 out of 5 by JC75 Excellent experience
Your hotel fulfilled all our expectations. All of your staff was helpful and courteous.. The bed was so comfortable we plan to order one, with the pillows!
August 23, 2014
Rated 3 out of 5 by Poindexter52 Horrible night's sleep
We love this hotel, BUT, my wife and I had a horrible night's sleep. The bed was too hard to be comfortable, and the pillows are terrible. It would be wise to offer pillow options for people who need certain types of pillows for good sleep. Feather pillows are nice to the touch, but when you lay your head on them, even 2 at a time, they become hard as a rock. That is not conducive to good and restful sleep. Consequently, we woke up hourly through the night. It was a nightmare, quite literally.
January 5, 2014
Rated 5 out of 5 by Sparky11223 weekend stay
LIked earning points for not using housekeeping daily. Fitness center had enough machines for a change
August 25, 2014
Rated 4 out of 5 by Thomas40 Great Hotel
This is a great hotel if you want to see the city of Seattle. Centrally located for food, convention, and shopping.
August 24, 2014
Rated 2 out of 5 by BKK2012 An Underwhelming Experience, Overall
Perhaps the busy holiday season was to blame? An inattention to, or complete lack of basic services throughout the stay places this property and its standards well below its Starwood sisters around the world. e.g., no concierge service on one day, no doorman to assist (or offer) with luggage or hail taxis, sloppy housekeeping standards, surly guest services associates. That said, the property is conveniently located, fitness facility is top rate, and the traditional Xmas display is impressive.
January 9, 2012
Rated 5 out of 5 by JerseyGirl67 Home away from home---but better!
This Sheraton has become my favorite hotel in Seattle. I always feel welcomed on arrival by the front desk. I know my room will always be clean and comfortable, thanks to their dedicated Housekeeping staff. LOVE the beds! As a Starwood Preferred Guest, I really appreciate that they take my needs into consideration with check out times and wi-fi. I also like the new Lobby Bar area. I think it will provide a great gathering/meeting place for friends---a drink after shopping, meeting or theater.
October 25, 2012
Rated 4 out of 5 by Guest282 Problem with Faucets
It was very difficult to control the temperature of the water using the faucets in the bathroom.
August 25, 2014
Rated 5 out of 5 by Rudfire Very Good Hotel Staff, Great Experience
I have stayed at the Sheraton 3 times in the last year and a half, and it continues to meet and exceed my expectations. Check in was super easy, very friendly staff. Room was great, very clean. Room service was friendly and very fast. The only drawback was that the pool and jacuzzi were super busy the night we stayed.....Not a big deal, though. For the price, this was a fantastic stay. Location is sooooo central to everything! Would definitely stay here again in the future! Thanks very much!
December 30, 2012
Rated 2 out of 5 by allison1 Wonderful room, Not so wonderful ambiance
The room was beautiful! Clean, and tidey, the view was spectacular and the mini-bar was stocked!! However, once you settle in your peace and quiet is gone. The room next door (obviosly no one was in it) had the alarm clock going off for hours before it was finally addressed. In the middle of the night, there was a group of young adults running through the halls using foul language. I was completely embarrassed for my young son with the vulgar noises and language that was heard from our room.
January 14, 2013
Rated 5 out of 5 by TJK007 Nice Stay - rooms a little warm
I was in Seattle for a conference and enjoyed the hotel. The staff was incredibly pleasant and stellar. The room itself has a city view and was rather warm no matter how low we tuned the thermostat. My woife came with me and we stayed two says after the conference but the pool was closed for work for those two days - something we were really looking forward to enjoying.
July 28, 2014
Rated 5 out of 5 by maime Has everything!
Everything was very nice, clean and met my needs.
August 26, 2014
Rated 5 out of 5 by Tiffini888 Great hotel, location
The hotel is perfect. Staying here again reminded me of what a perfect location it is in Seattle as well. Rooms are comfortable and quiet. Starbucks coffee in rooms (thank you) is appreciated. Will stay again.
August 18, 2014
Rated 4 out of 5 by Pepperdog Needs queen beds
Queen beds instead of double for sure. Our room clean after day One was sub par. I came back at 3pm and still was not done. I told them 5pm which thay did but bathroom counters not cleaned or wiped. Could not find our bath mat until we took the last towel and it was mixed up in with towels. Need more complimentary water. We have stayed 4 times this year and are responsible for another 6 2 night stays. There should be" rewards" for bringing additional guests as wel as ourselves for the SPG
January 1, 2013
Rated 5 out of 5 by mattrob1 Great Place to Stay
Rooms are excellent, very comfortable beds and quiet corridors make for a good night sleep. No maids shouting down corridors or radios squarking which happens at other hotels I have stayed in so I much prefer it here.
The food is good too, and the bar staff friendly. A great place to stay for a visit to Seattle.
August 7, 2014
Rated 5 out of 5 by Clare47 Central Location
To find such an excellent and affordable hotel in the downtown area is not a novelty, but to to have it as centrally located as this one is definitely a plus. I could walk to many of the most common attractions (Pike Street Market, the Convention Center, the Pacific Place Mall) within a matter of blocks, or take the monorail (an experience in itself) to easily get to the attractions near the Space Needle. Good food in all price ranges was abundant. You can't miss out with this hotel.
March 18, 2014
Rated 4 out of 5 by FossilT International conference
The hotel was great for a large international technical conference. Facilities were very good and the location gave us access to most of the downtown Seattle restaurants and sites. We stayed an extra 2 days to enjoy Seattle. Room seemed to be set up for a single business traveler and could have had a few more clothes hangers and more space for two. Only one problem was late night partyers coming back at 3 am from the football game on our last night. Otherwise very quiet and comfortable.
August 20, 2013
Rated 5 out of 5 by tourists5 Great facility
This hotel had everything we were looking for, great location, walking distance to everything including the light rail to sea tac. Staff was ver helpful and knowledgeable. If your looking for a centrally located hotel this would be my choice. The only negative was the wifi was not included in the rate. I would definitely recommend.
August 2, 2014
Rated 5 out of 5 by 50anniv Great location and city walkablity
The location of the hotel is excellent for walking around to the city sites.
Staff was excellent
August 22, 2014
Rated 5 out of 5 by Goldkitten excellent staff and service
The front desk staff are the best I have experienced at a business hotel. The bellman were very busy everytime I needed them but when the front desk staff realized we had been waiting they jumped in, grabbed luggage, they were efficient and very gracious. Service was great but the hotel was busy and the lobby bar and bellman were understaffed.
Rooms were clean but decor, bedding basic and dated. Halls are dark, very worn, dirty carpet.
again, staff was so good I'd recommend happily.
March 5, 2013
Rated 4 out of 5 by carrie83 Good Hotel..but...
The Sheraton Seattle was a good hotel to stay at. The staff was really friendly and was very accomodating. Would I go back to the hotel? Maybe... but first they will need to fix their water heater if I was to go back again. The water from the shower was luke warm at best, which wasn't good because it was so cold in Seattle.
While the maids kept our room clean, I recommend they change out the snacks every so often. The items were dusty and I even saw a snickers bar broken in half.
April 15, 2013
Rated 2 out of 5 by Westsider Inadequate breakfast arrangements
The hotel when fully booked has inadequate breakfast facility. There was a 15 minute wait for a table. So I went to a nearby restaurant where I had an immediately served meal less expensive. Also, as I had an early morning departure, I wanted room service breakfast. I waited in vain, as no one bothered to pick up my breakfast order form, which I had placed on the doorknob before retiring. Finally a Lobby Lounge bill was erroneously charged to my account after I departed the hotel.
January 7, 2013
Rated 4 out of 5 by Dental35 Mostly Predictable
Room service while very prompt was lacking. The food quality was below what I have come to expect of Sheraton, served less than hot, undercooked and a minimal service setting. The iced tea had little ice and no sweeteners provided.
My room while clean was messy, every lamp shade was severely tilted and the curtains were always closed but hung up on the furniture, everything very noticeable when you first enter the room. All staff I encountered were very pleasant and knowledgable..
March 24, 2013
Rated 3 out of 5 by tkbkh disappointed.
writing a review is out of my character because i am usually very easy going. but, i feel like this needs to be brought to the attention of your staff because maybe they aren't aware of how they speak to their customers.
last year when my boyfriend and i went seattle for our 5 year anniversary our experience was great. we loved the room and location so much, we decided to come back.
this time, we decided to ask the concierge about where we should dine. we got recommended to the purple cafe which was okay. i decided to go back and ask them where we should go out from drinks that night. i know that seattle has alot of bars, i simply asked about bottle service. to my knowledge, most cities have bottle service. it was very disrespectful for the two women working the desk to give me a snide remark. i am guest, and to tell me, "you're a long way from vegas" and then give a sassy laugh is unacceptable. on top of that, one of the ladies decided to call someone on the phone and ask, "do you know what a bottle service is?", then hang up the phone and tell me, "i'm sorry, even ____ doesn't know what a bottle service is." i am well aware that the concierge with the keys are supposed to be the best. unfortunately her, and the other lady had less than exceptional service.
we decided to go bar hopping with our friends that night. i asked them why the don't have bottle service in seattle, their response was, "of course we do", and they started naming different places.
i understand if your staff isn't well versed when it comes to places to go out to. i just feel like as a concierge, they should know about clubs or fun bars, instead of just circling belltown. on top of their lack of knowledge, their attitude towards me was unacceptable.
September 2, 2014