Sheraton Fisherman's Wharf Hotel

  • 2500 Mason Street
  • San Francisco,
  • California
  • 94133
  • United States
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Rated 3.5 out of 5 by 620 reviewers.
Rated 3 out of 5 by great proximity great location but couldn't find the pool! There was a event on in the foyer and the signs to the pool were blocked by people, tables and posters. We felt uncomfortable walking through their event to get to the pool area. Also conceirge was constantly busy; I called down to ask information and JJ said he would call me back; it took over an hour for this to happen so I went downstairs and asked Paris instead. March 25, 2014
Rated 4 out of 5 by Pier 39 As a SPG member, we traveled from Ohio to San Francisco to catch a cruise out of pier 35. On the day of our cruise, there was no free shuttle to take us the two miles to the pier and back nor was breakfast offered. I asked about comping breakfast in lieu of no shuttle to the pier and we were refused. We booked two rooms for two nights. We decided to not come back to the hotel afterwards and flew home instead. March 22, 2014
Rated 5 out of 5 by overall stay- good The hotel is conveniently located, rooms were clean & comfortable- staff were all pleasant & helpful. My biggest complaint is that there are no towelbars, hooks or a shelf to store your personal items and/or clothes in the bathroom- the only choice you have is to put your items on the floor or the toilet. Also, the elevators were very busy & full most of the time- had to wait for several before we could get on a few times. August 12, 2012
Rated 3 out of 5 by Great service, terrible amenities The staff at the Sheraton Fisherman's Wharf was excellent; courteous, efficient and friendly. The amenities at the hotel left much to be desired. The WiFi is terrible, it is slower than dialup and constantly dropping out. The bar/snack counter is way overpriced and the food is not very good. Lastly, the breakfast buffet is too expensive, especially considering the proximity of other, better, restaurants around the hotel. December 10, 2012
Rated 5 out of 5 by Sheraton @ Wharf Was very happy with my stay at the Sheraton at Fisherman's Wharf. Hotel was beautiful w/ outside seating and fireplaces. Room was clean and well kept. Location was very nice; an easy walk to the piers. June 29, 2014
Rated 2 out of 5 by Incompetent These people can't get out of their own way. The concierges were great. Everyone else was not. Room poorly prepared. Safe and A/c didn't work. They rely on the guests to convey issues. good luck on that. No restaurant. Overpriced wine bar with airport snack bar food. Dumb weekend treat - outdoor beer garden on a freezing night. Didn't give us a folio until we got home and asked. They charged for $300 of free amenities. October 14, 2013
Rated 3 out of 5 by Hotel is convienient We enjoyed our stay here, it's the 2nd time we stayed at this particular hotel. The only drawback was it is very noisy and can here people from street as if they are right outside your window. It is ultra modern so it's not as comfortable as I would like it, chairs in room are very stiff to sit on. Location is excellent though so for those that don't mind modern then it's great. Bathrooms are very, very small as well. July 22, 2013
Rated 4 out of 5 by Convienent for a small conference Hotel was in a good location for a business conference and afforded easily accessible networking activities. Staff was friendly and helpful. A complimentary shuttle service to SFO would be an appreciated upgrade. It is helpful that the Bell staff is very familiar with the local transportation options. The outdoor gathering areas around the Hotel were very popular with the guests. April 28, 2014
Rated 4 out of 5 by Great location This was our second stay at this hotel . We brought our parents for their 50th wedding anniversary and they loved it. Decor Is definitely dated but the rooms are clean and the beds are very comfortable. The staff are wonderful. The location is great for those visitors that like to walk or grab public transit as it is a block from the wharf. Avoid the drinks from the Hotel bar. I paid $4.40 for a can of ginger ale . June 29, 2013
Rated 4 out of 5 by Bigger beds and fridge The property is always up to the Sheraton standards. The only issue is bigger beds than full are needed in the rooms. a fridge to hold food or drinks would have been fantastic. Other than that the service is always amazing. June 23, 2014
Rated 3 out of 5 by Great staff but physical accomodations lacking First let me say the staff was FABULOUS! Mr. Padilla printed out conference material for me because the email that the conference organizer wasn't providing it came after I had already arrived. Everyone from the bellman to the front desk to the concierge was friendly and so very helpful. However, the facilities are tired and not very business traveler friendly. There are no nightlights nor is there a separate light for the commode compartment of the bathroom so... you either leave all the bathroom lights on at night or you stumble around in the dark, then turn on the one light switch and wake up your spouse too. The bathtub is so small I could hardly take a shower (I'm 5'2) and for my 6'2 husband it was almost a comedy. We won't even discuss the kindergartern size toilet. Let's face it - you're only there for bed and bath so if the bathroom is woefully inadequate, it matters. October 25, 2013
Rated 3 out of 5 by Freezing,Noisy,Disorganized We tried to check in about 12:30 a.m. After 9 hours of travel. There was already a guest who had been waiting some time. We had also waited 10 minutes in the parking garage. I looked in the office behind the desk, no one. No one at the bell desk. Finally I called the hotel operator by cell phone. He himself came to attempt to help the other guest, then us. My little boy was exhausted. When I asked about my muni tickets and boat tickets that were part of my package, the desk clerk was clueless. Finally in the room I tried to get the temperature above 65 degrees to no avail. I covered my son with bath towels and went to bed shivering. The next day I called down and the engineers declared the unit dead and in need of a total replacement. It They did replace it that day. Parking is $46 a day, and the breakfast buffet is average at best and $16.95 for kids! Outdoor pool and no spa. April 11, 2013
Rated 3 out of 5 by Star Points I am not sure this is a good value for your hotel points. You might find a better deal than using 16,000 points per night here. It is nice but not that nice. June 27, 2014
Rated 3 out of 5 by Sheraton Experience this was not The rooms are clean and the location is exceptional, but seriously a sliding door for a bathroom door??. Sinks that have caulking coming off? Paying for internet at this age, when you can get it free at Starbucks or even McDonalds. Seriously the internet should be free. The valet parking guys were great and courteous as well as the front desks. Lastly, the bedspring/box/mattress needed to be changed. December 29, 2012
Rated 4 out of 5 by Family holiday weekend Good hotel with a great location - can walk to Wharf and Pier 39.. Very efficient and pleasant front desk welcome. Comfortable room with pool view at a great price - everything was in order. Will return here and would recommend it to anyone. Note however, if you need a taxi on a Saturday evening, call a company yourself as the concierge is not able to do this - not my usual experience at any hotel. December 20, 2012
Rated 3 out of 5 by Good but Pricey We felt this hotel was nice, but a little pricey for what we got. Room was nice but nothing exceptional. Had problems getting a cab, in fact their staff tried to get us to use one of their cars at twice the price that the cab ended up being. They actually did not seem happy about then getting us a cab, and this was the first hotel I have ever been to where the cabs where not right there waiting. July 21, 2013
Rated 3 out of 5 by Good location If you want to be able to walk almost everywhere, this may be a hotel to consider. The transit is also close by & only costs $2. When you check in, I would recommend asking to stay in the quieter area of the hotel as the windows and doors do little to keep out the traffic and other noise. We found everyone in the hotel very helpful and knowledgeable about the area & the beds comfy and very clean. February 10, 2013
Rated 4 out of 5 by this hotel is in a great location My room was very nice. I had an entire suite all to myself. The sheets were clean and crisply ironed. Nice pillows. However for some reason the glasses were plastic. One of my glasses had a hole in it. My drink leaked all over the place. Also The room service is not 24 hour. I called 5 minutes pass midnight after cleaning up the mess from the leaky cup and they would not help me. No jacuzzi. July 12, 2013
Rated 4 out of 5 by nice rooms but NO free internet, join the 20 th century this hotel DID NOT have free wifi, unbelievable!!! even McDonald's has free wifi. this made planning our days in san fran almost unbearable and for almost two hundred dollars a night no wifi is just plain wrong. I really can not recommend this hotel because of this even though the room was very nice. also, even much lower cost hotels have continental breakfasts not provided here either. November 24, 2013
Rated 1 out of 5 by Hotel in a great location, thats all! Check with maid service to see if you are on the "Green" plan. Our room was not made up at 5 pm and hotel had to switch us to another room. Also if you are a big man, the tiny round toilet seats are impossible to get comfortable on. June 12, 2014
Rated 3 out of 5 by Sheraton Fisherman's wharf Feb 2013 Feb 2013 I spent 2 weeks at the sheraton fisherman's wharf. I was disappointed with the state of the hotel as it is clearly showing many hard years of service. My room and probably all rooms had what I consider to be poor water pressure for shower and toilet and had a general run down look. On the other hand the hotel staff is excellent and exceeded all expectations. Enjoy your stay. February 24, 2013
Rated 2 out of 5 by Limited offering I have stayed in many Sheratons & other SPG associated hotels (however this was my first in the USA). I felt the overall experience at the Sheraton FW was par which is not what you expect as a business traveller. The welcome was good. The room was fine, except for loose wiring by the TV, and the chair had most of its buttons missing - small points really. The gym whilst open 24 hours, which was nice, was small and quickly crowded (even at 5.30 am). Breakfast offering was not enough, and there was no room service that I was aware of. I asked the concierge if there was a choice of paper to which I was told sharply - 'that's all'. I was also disappointed that it was not made clear to me at check in that the daily $5 green deal voucher could not be redeemed for alcoholic drinks at the bar, and also that by opting for this you do not get your in room coffee refilled / machine cleaned – the desk only mentioned towels not being swapped. If it was clearer i would not have chosen to do this. I stayed in a competitor fisherman's wharf based hotel 6 months prior and would recommend that experience over this Sheraton. June 20, 2014
Rated 4 out of 5 by This hotel is really in a prime location I liked the location of the hotel. Well connected to many tourist spots. I liked the overall staff service in the hotel right from reception to lobby and room service. I specifically want to mention the service rendered by your staff named Prince. He was very helpful, welcoming, prompt in service and professional. Really appreciate your hotel in having such good staff around. Thanks! August 29, 2013
Rated 3 out of 5 by Staff not familiar with Status Program This is the first hotel where the SPG program status was not acknowledged at check-in. When I called down to confirm that Gold receives free internet, they said it does not. I have stayed here a few times and each time they seem "worn out by tourists." (both hotel and staff) Though no one was particularly rude, they did not seem to go the extra mile, rather more the bare minimum. March 23, 2012
Rated 5 out of 5 by CLOSE TO EVERYTHING We recently stayed at your Hotel in April 2014. We found it close to everything, and the staff were great especially Jen on the concierge was excellent, she got us Tickets for the Giants Indians baseball game, they were good seats. All so booked a tour for us to Yosemite National Park, it was great, Thank you we enjoyed our stay. May 3, 2014
Rated 5 out of 5 by Great Experience I'm on the road a lot and only stay at SPG hotels - over 100 nights last year. I recently stayed at this hotel and I was impressed by the welcome I received. Champagne and chocolates for being a platinum guest. Never happened before. The Bellman, Prince, was also very helpful. He insisted on carrying my bags for me and offered his help any time. I'll definitely visit again. January 18, 2014
Rated 5 out of 5 by Great Location at Fisherman's Wharf Staff, location, easy access all wonderful, June 30, 2014
Rated 4 out of 5 by Nice Hotel, Great Location As a platinum member, I got a SPG room on the 4th floor. Room was clean, and spacious. Bathroom was small. At check in, the staff were very nice. Check out seemed very unorganized, it took a long time, and there did not seem to be an SPG line. Maybe this hotel does not have an SPG specific line. Overall, a good stay, and I would stay there again if I was back in the area. December 17, 2013
Rated 4 out of 5 by Nice Wharf Escape Thomas, the Concierge, was grand! Helped with full day - from breakfast to dinner and spots in between. Even though quite busy (weekend & football game), they were very helpful & friendly. Arrived late on Fri and first night was only OK, but they kindly called Sat to upgrade me to a grand room in recognition of my Starwood status. Martini was good, but servers did bicker. February 2, 2012
Rated 5 out of 5 by GREAT HOTEL From the minute I arrived at the hotel to the time that I left the hotel, the service was OUTSTANDING! I was checked in right away. The ambiance in the room was very relaxing, lots of room, great coffee and the bed was comfortable. It was very clean throughout the entire hotel as well as in my room (No strange odors). I would recommend this hotel to everyone. Thank you! September 30, 2012
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