Sheraton Fisherman's Wharf Hotel

  • 2500 Mason Street
  • San Francisco,
  • California
  • 94133
  • United States
  • Map

Rooms & Rates

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See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years of age or older with valid picture ID to reserve a room.

Rated 3.5 out of 5 by 494 reviewers.
Rated 2 out of 5 by The Tray That Would Not Go Away It started when we pulled up to the garage and the greeting was "that will be $50." Not welcome. Then, when trying to check in early, the front desk guy constantly reminds me he doesn't have to look for a room and I should come back after 3p. When I insist he look, he sets me up with a room with 2 double beds, not the King I had requested. Then there was the tray. For a day and a half I walked by a room service tray on the floor with half eaten food. I mentioned it to the front desk, the concierge, housekeeping, and the manager on duty. It was still there when we left. We cancelled our April trip and will be looking elsewhere in San Francisco. March 19, 2014
Rated 4 out of 5 by Refrigerators needed ... This was my first stay at this hotel and I really enjoyed it. The location is great, the room was spacious and even had a couch. The bathroom could have been bigger but it did not bother me. What did bother me however was the fact that there was no refrigerator in the room. As this is obviously more a vacation than a business hotel, a little refrigerator would have been nice. I stayed for a whole week. So I got a cheap Styrofoam ice chest from the grocery store next door, filled it with ice and put my drinks in there. Others than that, I can recommend this hotel based on my personal experience. April 13, 2014
Rated 5 out of 5 by Excellent location, easy access to Fisherman's Wharf & Pier 39 The room was cozy & nice. Outdoor area is impressive & you can chill out by the fire side with drinks. April 6, 2014
Rated 5 out of 5 by Definite Pick The hotel is perfectly located to all activities in SF. April 16, 2014
Rated 1 out of 5 by Won't be staying herre again! This old hotel must have paper-thin walls and floors. It sounded like they were training elephants upstairs -day and night. I could here drawers closing in the rooms surrounding mine. I lived with this, but with the things below, I won't be back. Ever. Today, not providing Internet service and a complimentary breakfast is just cheap on your part. It's like asking someone to pay extra for the bed in the room! This is really inexcusable and enough reason never to stay there again. In addition, no microwave and no refrdgerator says cheap, cheap, cheap. The room appointments were okay - not classy, but functional (except no micro or fridge). The carpet was tacky, as was the paint on the hall walls.. The staff was friendly and tried to be helpful. However, the concierge was off at 9 and we needed help after that - to no avail, and it seemed like there was always an excuse. April 14, 2014
Rated 4 out of 5 by Great Location Great location to local tourist attractions. April 14, 2014
Rated 5 out of 5 by Great Customer Service The customer service was beyond my expectations; from check-in to our departure. We were always greeted with a "good morning, have a good day" from the cleaning staff! Lots of friendly smiles. Really enjoyed the outside firepits after our long day! I have read some other reviews about the hotel being noisy...this hotel was so quiet, slept so peaceful and we were right upstairs from the front entrance. Thank you for such an enjoyable experience! April 10, 2014
Rated 5 out of 5 by Overall awesome hotel This hotel made my stay in the are an unforgettable experience. Check in was super easy and fast. The staff were so friendly I felt valued as a guest and appreciated as a person. The staff also asked about how the event I was in town for went. They gave me extra time to check out and provided me with everything I needed. The rooms are so tasteful and comfortable. I enjoyed just being in the hotel. Especially the outdoor fire areas! You guys ROCK! :) April 9, 2014
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