シェラトン・ニューヨークタイムズスクエアホテル

  • アメリカ合衆国
  • 10019
  • ニューヨーク,
  • ニューヨーク
  • 811 7th Avenue 53rd Street
  • マップ

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Rated 3.7 out of 5 by 2125 reviewers.
Rated 1 out of 5 by The billing manager has tried to pull a fast one I have stayed here once of twice a month this whole year. I moved some things around in the mini bar and they charged me for everything. I drank one cranberry juice but charged me for moving stuff. I am a platinum member and this is insane. After I explained they made bill correct at check out and next day reversed it again. Have spent over 45 minutes trying to get resolved. Great location, gym and rooms are good - very low integrity on the billing side. August 2, 2013
Rated 5 out of 5 by A great stay! I'd like to thank you for our stay at the Sheraton Times Square. Everything was perfect!!! Warren, the representative who checked us in at the front desk, deserves special recognition. He was incredibly nice and professional, and he made us feel very welcomed. In fact, he even arranged to have a bottle of wine sent to our room --- a great surprise! He really went above and beyond. Thanks to him and your entire staff, we look forward to coming back often. April 23, 2013
Rated 5 out of 5 by GREAT hotel experience! This was our second stay at the Sheraton Times Square. Our flight arrived in the morning, and we were allowed to check in early. Our room was on the 39th floor, and was very well appointed. We had a telephone call from Marie checking on us and offering to help us in any way possible. We also received some lovely amenities in our room to celebrate my retirement. That was very much appreciated, and what sets Sheraton apart! We loved our stay, and will definitely return! July 22, 2014
Rated 2 out of 5 by too many problems Broken toilet seat - dust build up on shower head and on top of fixtures - temperature 65 no matter what thermostat said - lack of response to calls to fix these things. This may be the busiest Sheraton, but is far from the best. You get what you pay for and my bad for expecting more at the lower price of this hotel. Front desk staff was good at checkin and staff in club lounge was personable, but we will stay at other NYC places. Not the best. July 30, 2013
Rated 5 out of 5 by Great location/Staff We decided to stay at the Sheraton for my upcoming 40th birthday, It was also my first time in New York, this hotel is in the perfect location, walking distance to 5th Avenue, Times Square, Central Park, Rockefeller Centre etc, the Hotel staff were friendly and also on hand to help with questions on things to do etc, on our arrival we were surprised when we was told by the receptionist that we could have free wifi connection in our room just by becoming a Sheraton Prefered Guest member for free, we were on the 36th floor and had a lovely city view, the room was clean and comfortable, I would like to personally thank Anna (front office supervisor) and Anna Marie (VIP Services) for the lovely complimentary champagne etc for celebrating my birthday, which was a lovely surprise. I would definitely return to this hotel if I get to visit New York again November 28, 2013
Rated 3 out of 5 by morning housekeeping First of all, the roomst are not quiet as you can hear everything that goes on in the hallway. That happens a lot at hotels. The worst part is that you have maid service starting at 8AM in the morning and knocking loudly on every room around you with something metal. This metal tapping woke me up every 5 minutes. These housekeepers need to realize there are people tryng to sleep. it was so annoying that do not think I could stay there again. June 14, 2013
Rated 1 out of 5 by Not Happy Room booked and paid for 6 months in advance, but on arrival hotel is booked and we are trying to get you a room. First room given to us was a disabled persons room which smelt of vomit. Second room we were given had a bed which made more noise than the street outside, the springs in the base must have been broken, try to swap but no room available. Then 2 days before we checkout a room swap is available. To little far to late, never again. May 7, 2013
Rated 4 out of 5 by Ideal location to broadway-Times Square Hotel more than met my expectations for cleanliness and convenience. Staff was very polite and helpful. My only warning-if you faint at the sight of a high bill AVOID the bar in the hotel lobby!!!I had 2 Gin and Tonics-my wife had 1 Baileys on the Rocks.The tab..$43..Each Gin and Tonic was $14, the Baileys was $11...then they add "tax" on top for a total of $43..Plenty of other pubs and bars within walking distance that are much cheaper. November 22, 2013
Rated 4 out of 5 by Great hotel in a great location Loved my stay at the Sheraton Times Square! Hotel is situated perfectly, right in between Central Park and the hub of Times Square. Room was actually less compact than I was expecting for a NYC hotel. Sweet sleeper bed was very comfortable. All the staff that we encountered were very friendly and helpful. I'd definitely stay there again. April 14, 2014
Rated 4 out of 5 by personal touch when calling customer service, they answer by stating your name. When we couldn't raise the window shade, they sent a mechanic straight away. It was a simple fix, and once raised opened our view to the city. After the ball drop on NYE, the staff conducted the return of guests in an orderly manner so the elevators were accessible and the crowd did not become overwhelming, i.e.pushing, shoving, everyone wanting to be "first" in line. January 3, 2014
Rated 3 out of 5 by Irritating minor problems Analogue TV channels didn't work, and over a four day period, problem not solved. In room safe didn't work, and also not fixed. Maintenance man 'will be there in a moment' - 60 minutes later he arrived, and failed to solve either problem, then or later. Hot water tap leaked, even when cold water opened. WiFi in other hotels, Starbucks etc is normally free. To have 30 minutes free is OK, but really would be much better to have open WiFi. November 14, 2013
Rated 4 out of 5 by Great location and nice hotel but staff not too friendly I've stayed here for the past 3 years on my annual trip to NYC in December. Each time it was my birthday weekend but this time it was my 50th birthday. After mentioning this to the staff, they kind of just looked at me, never wished me Happy Birthday or acknowledged that I was a SPG guest or a returning guest. They just weren't very friendly at check in or out. Efficient but no personalized service. Great location and lobby is nice. December 10, 2013
Rated 5 out of 5 by Fantastic location! We stayed here for 3 nights and were extremely pleased with the attentiveness of Cynthia Munoz, Front Desk Supervisor from the get go. Before we even arrived, she emailed me asking for my room preference and location and did everything in her power to make sure we got what we wanted. She even went out of her way making sure to have milk and cookies ready for my 2 kids, a local map, water and even an apple when we arrived in the room. That was such a nice touch that I've never received at other big brand hotels. Cynthia definitely made this stay incredibly pleasant and I would DEFINITELY recommend this hotel for anyone wishing to visit New York. The location is super convenient to walk everywhere! July 1, 2014
Rated 5 out of 5 by First Time A Charm If you are travelling to Manhattan to visit and see the sites this is a perfect hotel that allows you to work from the Center and see all the surrounding sites. The staff were always very helpful. I will definitely choose this hotel when I visit again. PS. I was very impressed and surprised how helpful the local people in NYC compared to most city's I have travelled Thank You to All that made our visit so special. 5 Star all the way. August 12, 2013
Rated 5 out of 5 by Home away from home We had this month two stays at the Sheraton New York. As dozens time before we got the best treatment and recognitioon of my Elite Platinum Status - Suite Upgrade or Club Room, and other amenities. I would like commend the Hotel VIP team, and specially, Chelsea and Mhagen for the warm and personal response to our need. We will be back in March for another business visit to NYC and obviously will stay at the Sheraton NY. January 26, 2014
Rated 4 out of 5 by The heartbeat of New York This is a convenient location for touring New York, close to Subway, easy to get around from here. Hotel is very busy in July, perhaps that's why no ice in the machine on our floor? Pleasant staff, refreshing cocktails in the bar, comfy bed. Small bathroom, big TV, friendly staff. July 28, 2014
Rated 1 out of 5 by A Big Disappointment My family made three visits to the Sheraton-Labor Day, Veteran's Day, and Martin Luther King's Day weekend. The renovations to the hotel were very nice but on each visit, the cleanliness of the bathroom, in particular the overwhelming mildew smell of the shower curtain made it unbearable to stay in our room. We were given another room but it had the same smell. After 3 visits, I realize that this is not a Starwood caliber property. January 22, 2013
Rated 5 out of 5 by Excellent Security Staff I had left cash and an envelope in my room after checking out, but did not realize this until I got home. I called the hotel and spoke to John in Security. He took the necessary steps to go up to the room I had occupied and found the cash and envelope. I made arrangements to have these items picked up at the hotel the next day. John should get a Gold Star for his Honesty and Integrity, which exceeded my initial expectations !!!!! March 1, 2013
Rated 4 out of 5 by Horrible checking experience I almost let my check-in experience ruin my stay and trip....bur I reminded myself that she had to be the exception. She was the worse. At no time did we have eye contact. What should have taken hert 5 minutes ..took her more than 15 minutes. As an SPG gold member, I felt it should have been acknowledged in some way, form or fashion. I have not stayed ata Starwood property for a while for this ver reason February 19, 2014
Rated 2 out of 5 by This hotel is disappointing A very disappointing hotel. Too expensive for what it offers. Small rooms. Of the 3 elevators serving our floor, only one was working so there were long line-ups to get to our room and of course to go out.. Apparently this had already been going on a week, and we were there 2 nights. The public spaces were crowded and the bar was lacking in atmosphere. It is shocking that Sheraton hotels do not have free wifi in the rooms. December 26, 2013
Rated 4 out of 5 by Faulty Elevators The hotel had a faulty elevator system . Out of the 6 elevators only 1 of the elevator to the 27th floor was functioning . Also the staff seems least concerned to fix it. The wait time to get to the lobby from the room was 15mins at a point of time. Also the lady at the bar inside the lounge was not friendly at all. Looks like no one cares about customer service in this hotel. Only the prime location is a selling point. December 3, 2013
Rated 5 out of 5 by Best Hotel for your Money! I run a deal/ savings blog in Long Island which covers hot deals, sale and matchups for Long Islanders and the tri state area. This is my second time staying at the Sheraton and I will continue to come back! The rooms are spacious, VERY clean. The staff is friendly and courteous. The best part is how reasonable their prices are. In addition to being so close to everything! I think for someone coming to NYC for the first time, you couldn't ask for a better location. Few blocks from Central Park , Rockefeller Center , & Times Square. Right in the middle of everything! Thank you Sheraton for such a wonderful stay! July 18, 2012
Rated 5 out of 5 by A short stay at the Sheraton Although I was only at this hotel for less than two days, I had the best overall experience at a Starwood property in the past few years. Checking in and out was efficient and quick. There were extra towels and soap. The room was clean and conducive to both work and rest. The staff was extremely helpful. There definitely has been a substantial upgrade all round at this hotel since I last stayed in it three or so years ago. June 13, 2013
Rated 1 out of 5 by stay somewhere else so very disapointed in this place, it spoilt my time in New York. i paid huge money to stay in the tiny, ugly dated old rooms. i proposed to my partner during my time in NYC and this place really impacted the time we had. woken every night by the noise in room and every morning early! put in the wrong room then had to complain twice to be moved to another below average room. nothing good to say about this place at all October 3, 2012
Rated 5 out of 5 by New York at your doorstep Loved everything about the hotel. Staff was wonderful taking care of special requests. The computer lounge in the lobby was great. But..... the best part is the hotel's location. New York was at our doorstep. We were a short walk from Time Square and all the theaters. Subway stop was steps from the entrance. We will stay there for our next trip. Can't wait to go back. March 19, 2014
Rated 4 out of 5 by Tv and alarm Could not access regular tv. Called guest services at 10:00 p.m. Engineer would be enroute. At 11:30 p.m. Engineer had not arrived. I called and cancelled the request, but engineer came around midnight. He had not received the "call off". Alarm on clock radio went off at 4:00 a.m. - apparently set by previous occupant. I feel housekeeping might include turning alarms to "off" on clock radios. Otherwise my stay was good. September 14, 2013
Rated 5 out of 5 by Great Experience The manager reached out to me prior to my arrival and asked if I had special requests. My sister was visiting first time to the US. When we arrived, they had a cheese cake with a message "Welcome to New York", with Apple and NYC map o nthe side. I thought it was an amazing touch to make us feel special. April 14, 2014
Rated 2 out of 5 by This hotel needs some help! The Sheraton is typically known as a quality hotel but unfortunately during this stay in New York, I believe it was below it's standard! They hotel staff was not very helpful, the room we were put into was on the side of the hotel that only one elevator worked (so very long wait times to get up and down from room during a very busy week), and the bar area needed to be staffed so that the customers could be served. December 9, 2013
Rated 5 out of 5 by Repeat customer I have to return often to NYC and use this hotel every time. The location is perfect for business and pleasure. The staff goes out of their way to accommodate my needs. I will be back. May 2, 2014
Rated 1 out of 5 by Horrible hotel This is a horrible hotel. On my first morning , a Monday, with no advance notice the hotel cut off the hot water to upgrade their system (not for any emergency) from midnight until about 10 a.m. This caused me to miss a meeting that I flew to NYC to attend. Then, at 3:30 a.m. the next morning they did a voluntary TEST of their alarm system, causing us and many others to run down 11 flights of stairs in our nightclothes. Then, the next night the alarm went off AGAIN, at 1;30. Further, the elevators are absurdly slow, and the food is below average for a luxury hotel, but everything is expensive. I strongly advise staying somewhere else. May 23, 2014
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