Rated 3 out of 5 by MicT Centrally Located
Good location but the room was rather small and didn't include a minibar. Staff arranged a fridge tho. Pool is big enough to lap but it was very busy and the water wasnt very clean. probably due to the fact that the closest shower was in the locker room on the other side of the gym...
April 23, 2014
Rated 2 out of 5 by FrancieNan Surprised
I have stayed in many hotels in Boston. By comparison, the north tower rooms here are awful. The south tower rooms are nice, but just average -- small bathroom, no make up mirror or mini bar, poor view. The best thing about it is that it is a short walk to Fenway Park.
April 27, 2014
Rated 5 out of 5 by ShermanZhao Happy
They were happy lived in this hotel.
May 27, 2014
Rated 5 out of 5 by petunia33 family vacation
Nice, comfortable hotel. Rooms are well-kept and quiet. Great Location especially if you are travelling with someone with mobility issues. The hotel has direct access to the prudential center and shopping.
May 10, 2014
Rated 3 out of 5 by bejeabeez average hotel at high price
The common areas of the hotel were nice. The staff was friendly. The room left something to be desired. The bathroom was partially updated, granite counters with peeling wallpaper, pink tiles in the shower and a broken towel rack. While looking for an outlet I found the area behind the bed had not been vacuumed in several months. Overall average hotel charging above average prices.
November 5, 2012
Rated 4 out of 5 by MiniMom Boston Blackout
(SVO member/gold status)
We were her for a week long convention at the hotel and Hynes Convention Center. A transformer blew out across the street (I was on the 29th floor club lounge when this happened and got a photo of the event) which caused the power grid to go out thru Thursday when we finally checked out that night. The staff bent over backwards to make all comfortable...brunch, lunch, dinner (box lunch), snacks, water, glow sticks for lighting and vouchers when the food ran out. There was cold water and 2 working elevators. They provided powerstrips on the 2nd floor and lobby for folks to charge phones.
The $30 upgrade for internet and club lounge access is worth it, even though we only got to use it once! Had to request gold bonus. The staff went above and beyond for the situation beyond their control. We are waiting to see if we will be offered a refund or reduced rate for the Boston Black out!
March 18, 2012
Rated 4 out of 5 by WorldTraveler73 Solid Convention Hotel
Solid hotel with friendly staff that aims to please (reception, concierge etc.). Very big with two towers and hundreds of rooms attached to a convention center - downside of this is it can seem a bit impersonal at times with mobs of people in the lobby during busy times; upside is nice room upgrades when less busy (especially on weekends). Everything about the stay went well, except housekeeping forgot to clean the room one day (I left the room at two in the afternoon), but a quick phone call upon my return at seven that evening took care of that (a big hotel also means housekeeping staff is available at most times). The suite I was upgraded to was spacious and had great views of the city below. Location in Back Bay is superb - close to restaurants on Boylston Street and the South End, boutiques on Newberry Street, shopping in the Prudential Center and Copley Place , museums nearby and a short walk to Harvard Bridge to reach Cambridge and MIT. One of the nicer Sheratons.
April 5, 2014
Rated 5 out of 5 by Trisha3 Boston Sheraton
Hotel was extremely convenient to the conference site, with restaurants and shopping right next door. Didn't even have to go out in the snow to enjoy a wonderful dinner each evening! Hotel is, however located in a great area of Boston. I enjoyed my stay here. Disappointed to find the Starbucks closed most of the time!
April 2, 2014
Rated 5 out of 5 by jmaria Convenient & Friendly
I have stayed here a few times for access to the hospitals in Longwood and recently to attend a concert at the House of Blues. When traveling with my family they've been responsive to insuring two rooms were connecting -- even when I did late check in. They're doing some work on the lobby level facilities but have lots of explanations and alternatives.
February 27, 2014
Rated 5 out of 5 by Red70 Excellent
Been in Boston many times on business but never for fun. My wife was never there so I wanted it to be special. After reading a couple less than favorable reviews I had concerns.
Thankfully the visit was amazing an the accommodations exceeded expectations. It really made for a fun and memorable vacation for my wife and me. Thanks to the Sheraton and their exceptional staff.
September 10, 2013
Rated 4 out of 5 noise factor
My platinum concierge made the reservation and informed the desk that we had a small dog. He is very quiet except that about 8 AM a half dozen workers started drilling for new locks up and down the hall. This woke us up a bit earlier than I wanted and made the dog start and continue barking. I wish they had put us on a different floor with a later start fror drilling.
December 15, 2013
Rated 4 out of 5 by Beej28 Nice New Years
My daughter and I stayed For First Night. The staff was very kind, but we waited almost an hour for our room. I would have rated higher if we had been given a room sooner. Our stay was pleasant and we enjoyed being able to have indoor access to the Hynes and being in close proximity to Copley Square.
I have a conference in the spring and will consider staying here.
January 2, 2014
Rated 2 out of 5 by countrydoc47 Disappointment
My wife and I felt like we had slipped into a 1980's hotel. Our rather expensive room desperately needed refurbishing, the AC worked poorly, Wifi barely worked, and the overall experience was very disappointing.
May 4, 2014
Rated 5 out of 5 by Wichaidit Great place to stay in Boston
I was with my family in Boston during the holiday with snow in Boston 2014,I found that SHERATON is the great place to stay. The room is ample,clean and comfortable. Breakfast is hot and nice.We stayed on 27th fl. with very good view of Boston,even in snowy day. Because hotel is attached to shopping arcade,it would be better to have more security on the elevator.
January 6, 2014
Rated 4 out of 5 by C222 Good location, Great staff
I stayed at the Sheraton Boston Hotel while looking at colleges for and with my son. The staff was flexible, informative and attentive and went out of their way to accommodate a late check-out and help with parking. I thought the rooms could use updating, but the beds were comfortable and the location can't be beat. It was very convenient and the service was excellent.
October 13, 2013
Rated 4 out of 5 by MrGrey Fenway Fitness
PrePaid -20% (could've had 30%!!) - good
Early check-in - 9am - excellent
Starbucks then Bkfast w/WiFi in Lobby - good
Room, size, condition - very good
Battered fridge in room with left-over guest sour yogurt, half-eaten cheese and something burst/wedged in freezer - not so good (tho' service did remove it after I left a note)
Pool - excellent (esp for early laps)
Fitness large rooms - good
Location, attch to Prudential Mall (conv T station) and next to Newbury Street - good
Internet - charge!? (free lobby, and some SPG members) but also PER device! - mediocre nowadays
Room Service, std 2 eggs, bacon, toast Bkfast $25, +15%, +delivery, +admin, + sales = $35-40: yep, for 1 bkfast! - ridiculous
Think that's out there!? Cornflakes $11, + all those same extra charges = $20. Yeah. $20 for a bowl of cereal - no comment
Green scheme to not have sheets/towels changed option, reward w/$5 hotel coupon - excellent
August 28, 2012
Rated 1 out of 5 by Jim1966 Terrible Hotel for the Price
I was left disappointed by my stay at the Sheraton Boston. I could hear water running through pipes in the walls routinely. I was placed next to a hospitality suite loudly serving breakfast the next morning. For $46 PER NIGHT for valet service I waited outside for 10 minutes to return my car. Finally, my bed was made with blood on the pillow that DID NOT COME FROM ME.
September 27, 2013
Rated 5 out of 5 by lojack Boston in May
I have no problems with the hotel.
Not having a good night of sleep is my problem. Not the hotels.
Good service. Very clean room and quite comfortable.
May 11, 2014
Rated 5 out of 5 by WayneZ Successful Weekend Getaway
I would like to thank you and let you know what a wonderful time we had at the Sheraton Boston this weekend. This is our 4th visit in eights months. Even though the weather was less than perfect, your hotel was an integral part of us enjoying the quick getaway to visit our daughter who attends Northeastern University. We had one of the newly renovated rooms on the 29th floor (corner with nice view on two sides). The updated decor is tastefully stylish, comfortable and functional. Everything a traveler would want. The pool and sauna are extremely well maintained and the gym is very well equipped and even though there were a good number of guests in there at the time I went to use the facility, there was no problem with accessing each piece of equipment when I wanted to use it. It did not feel crowded at all. My wife and I had the opportunity to relax with a pre-dinner cocktail in the lounge. The service here met the high standards that we have come to expect over our visits here.
March 31, 2014
Rated 5 out of 5 by sleeski Sheraton in Boston
I have stayed at the Sheraton in the Prudential Center in Boston many times.
It is a great location within walking distance of many activities, historical sights and dozens of great restaurants and pubs.
They continue to upgrade the facility and rooms on a regular basis and staff is always attentive.
March 21, 2014
Rated 4 out of 5 by bigmike Good hotel, be ready to wait in line to check in/out
The hotel was ok based on the Sheraton brand. The lines to check in/out are long and I still don't understand why. Give someone a key , get their credit and send them away. There was not Platinum line :(. Also There was a huge conference in the hotel and they took over the lobby. They should have told me that before. Just to get to the elevators was chaos.
January 13, 2014
Rated 3 out of 5 by MRP76 Poor Swimming Pool
The main reason I selected this hotel was that the pool was long enough to do short laps in. The water quality in the pool was awful. The water was extremely cloudy, indicating that the chloride residual was far below standard. The water also was not filtered well nor had it been back flushed recently since there was hair in the water. It was totally unacceptable.
September 27, 2013
Rated 4 out of 5 by JB45 Failure to deliver on reservation
We booked a delux king and on arrival we were told we were getting a delux king room; but upon reaching the room we found it to be a small cramped queen room. Being in a hurry to change and leave for an evening event, we did not have time to return to the registration desk and seek another room. As a long-time SPG member, I am very disappointed by this experience.
December 15, 2011
Rated 5 out of 5 by BusinessTraveller670 Great for Conference/Business
Attended and stayed at the Sheraton for a business conference and was impressed by the attention to detail and appearance of all personal and event rooms. My only negative comment is that the room was very warm with no apparent means to lower the temperature. Otherwise the staff and hotel was very pleasant and I would highly suggest the Boston Sheraton to others.
October 3, 2013
Rated 4 out of 5 by twinsdad Wonderful staff support
I was apprehensive about taking my year-old twin daughters on their first overnight hotel stay ever, particularly to the crowded chaos of Boston Marathon weekend, but the Sheraton staff did their best to make things easier for us. They shifted our room to one that would be easier for the girls, stored our luggage while we waited for the new rooms to be available, and helped us get bottles for the girls from that luggage when the rooms took longer than anticipated. Once the room was ready, they made sure we had cribs, sheets, and towels, and helped us wrangle everything back to the car when we left. I would thank the front desk associate who checked us in specifically, but the guidelines are discouraging use of full names.
The hotel was full all weekend and they could easily have used that excuse to do the minimum required, but they chose to do what they could to make our weekend easier, and we appreciate it tremendously.
April 17, 2012
Rated 5 out of 5 by Littlefish73 Great Location in Boston
We had a fantastic time during our stay in Boston. The hotel staff was very friendly and accommodating. As an SPG member, we were upgraded to a suite on the club level. Although a bit small, the rooms were well appointed and very clean. The view was AMAZING!
We used the pool and sauna as well as the club level happy hour and breakfast. Happy hour snacks were nothing special but breakfast was nice- yogurt, granola, pastries and fresh fruit as well as coffee, tea and juices.
One of the best features about the hotel was the location. It was connected to the Prudential Center so there's your standard mall but the really nice thing is that it's connected to the subway stop so you don't have to go outside to catch the train. It's also an easy walk to Newbury Street with really great shopping and dining. The concierge gave us great recommendations for dining within walking distance. I would definitely stay here on a return trip!
November 9, 2012
Rated 4 out of 5 by BevM Pleasant and Comfortable
This was a great stay. I had a complicated set of reservations for my stay. The staff put them all together before my arrival. I did not have to change rooms at all and was given a great suite upgrade with a beautiful view of the river.
For the most part housekeeping was great. They did forget to give me towels and a bathmat one day. When I tracked them down in the hall to ask for these items, I was told they were already in my room. After some discussion, I was given "extra" towels.
The location was great. The conference facilities were good. The bed was extremely comfortable, and I liked that there was a power bar by the bed to plug in phones.
The desk was small and buried in a corner. I would not ever use it over there Also, the bathroom was so tiny, you had to tuck between the toilet and the sink in order to even close the door. This is a common problem in Sheraton Hotels and should be addressed in the next remodel.
September 21, 2013
Rated 3 out of 5 by TDForty Hotel has good location
Sheraton Boston is centrally located so it is easy to get around Boston either by walking or public transportation. Room had great view but was small, with limited closet space.
May 6, 2014
Rated 4 out of 5 by lrkr Lovely place to stay
I stayed on the 28th floor with access to the Club Lounge. My room was very comfortable with lots of space. The Club Lounge offerings were excellent! Having the mall right there was great along with the MTA stop for getting out and about. My only negative would be the bathroom - the room is so small that the door barely opens 90 degrees as it bumps into the tub.
March 11, 2013
Rated 5 out of 5 by TS618 Great room with a view
I enjoyed my stay very much at the Sheraton except for one thing. I couldn't figure out how to watch a different channel than what was programmed when the TV was turned on. It was only the SPG channel going on and on and it never stopped. Otherwise, it was great. :)
April 14, 2014