Rated 4 out of 5 by Emily Reservation snafu
My Seattle Sheraton reservation was made through a conference provider, but disconnect between provider and Sheraton somehow dumped the reservation. The night before my arrival, an online Sheraton rep tried working out the ongoing problem with my Starwood account, but I had to pay $30-40 more per night over conference rates secured in November for a January stay, an additional $200. Account is STILL inaccessible. Great hotel. PITIFUL reservation process.
January 31, 2013
Rated 1 out of 5 by geeb WiFi unusable
Hello, I am an SPG gold member. I visit Seattle every other week for business, and usually stay at the Westin. During my recent trip, I tried the Sheraton and was very disappointed. In spite of changing two rooms, the WiFi internet connection remained so poor that it was unusable. It dropped so frequently, that often it dropped before I could even enter the room number. I had to go to my office at 9pm on both nights just to get some basic work done.
February 7, 2014
Rated 5 out of 5 by MrsB Comfy and convient
This hotel is located in the heart of Seattle directly across the street from the convention center and only blocks away from both the Space Needle and Pike Place Market. The staff was very attentive and the room quite comfortable. My only complaint was the shuttle mentioned on the web site had to be booked on line, which was not mentioned on the web site so I was stuck at the airport having to pay for a taxi to the hotel. Otherwise my stay was perfect!
February 28, 2013
Rated 5 out of 5 by PVHAMS Another Great Stay
I stay frequently for Business and this Hotel continues to meet my needs.
July 15, 2014
Rated 5 out of 5 by nikki287 Above and beyond my expections
Recently my daughter and I stayed at the Seattle Sheraton for her 16th Birthday. The hotel is in the heart of Seattle and has beautiful views of the city. The room was large and the bed was so comfortable I didn't want to leave. We had went out for dinner and when we came back the hotel had left a yummy dessert for my daughter with happy birthday written in chocolate. We were so thrilled. Thank you Sheraton for making our stay in Seattle so wonderful.
October 1, 2013
Rated 2 out of 5 by SleeplessinSeattle21 Construction lies
I stayed at this hotel for 4 nights/5days. The first morning at 8am I was greeted to the banging of construction. I called guest services and was told it was from the street. The second morning (Friday) I was woken up by the same sound. After a long weekend of walking around the building, I noticed there was no construction on the street and that it was one of their tenants moving in. I heard nothing till Monday when I was woken up by a jack hammer at 8am. At this point I called guest services and told them they had lied about the construction and it was their tenant. After speaking to the manager, they gave me a discount and a late check out. If I had known there was construction on my side of the building I would have asked to be moved the first night. Instead I lost sleep 3 nights out of the 5 I was there. This was extremely rude.
August 29, 2013
Rated 3 out of 5 by ARM1 So So
The lobby, bar and restaurants are great. Room is a bit dated and the bathroom needs upgrading. Towels are cheap, no robes, terrible hair/bath products. Really like the green program in which guests can opt to skip a room cleaning for a 5$ voucher towards food (would be nicer if it could be used towards alcohol, as well). Paying 10.95 for in room wireless is pretty ridiculous in this day and age. Business travelers need internet.
April 13, 2014
Rated 4 out of 5 by Coug Great Location
This hotel is centrally located, convenient to downtown activities. We have stayed at this hotel several times, yet upon departure find ourselves saying that parking is expensive and inconvenient.
We were allowed a club floor upgrade, required a $15 charge for the privilege of having access to the club lounge where we were allowed to pay for our beverages.
The room was very modern and comfortable, although the person in the adjoining room decided to rattle the door at 5:30 in the morning, then hang a hanger on it to torture us with a scratching noise. Then at 6:15 they decided it was time to slam their entrance door several times.
In summary, the hotel is lovely, the location is perfect. The rooms can be noisy if you are unlucky enough to get next to a creten.
Beverages are less expensive in the bar downstairs than in the club lounge.
December 10, 2011
Rated 3 out of 5 by katnyp Nice hotel, but lots of issues
I was there on business, stayed for 6 nights total. The hotel itself is very nice, but I had a few complaints. Once again, even thought I'm top-tier SPG, I didn't get an auto-upgrade til the 2nd night and after complaining. The front desk is poorly staffed and the wait was ridiculously long. Add more agents, please! The front car area is sooooo crowded, not much they can do about the space available, but they could manage it a lot better. My biggest complaint though is about the Club Lounge. Lovely lounge, great view, but omg....crying babies? noisy teenagers? yes and yes. Why in heaven's name can't we have a lounge area that is what it should be - a quiet place FOR ADULTS to work or read or have a drink. Why does everything have to be 'family-friendly' now...it might as well be Disney. IMHO minors should not be allowed in club lounges.
December 8, 2013
Rated 5 out of 5 by LittleDoc Fabulous Facility!
Fabulous location....courteous and responsive staff...excellent food.....
July 14, 2014
Rated 5 out of 5 by Val2012 A nice place to stay during the holidays
The Sheraton on 6th & Pine in Seattle is a convenient and comfortable place to stay during the holiday season. It's close to all major shopping, shows, plays and performances as well as amazing restaurants. It's a tradition for my husband and I to stay at least one night during the holiday season. We always stay on the Club level because we love meeting new people in the club lounge, and the food is wonderful too. We love all of the hotel amenities.
December 5, 2012
Rated 2 out of 5 by Olgafinkbinder Sheraton stay with Mother and my sisters
My mother and sisters came to Seattle to visit my sister who lived in Seattle. My mother had had a stroke 4 months ago and could walk a little in her walker. Sheraton provided her a wheel chair. That was nice. However, coming and going from the Sheraton for walks in the city with my mother was not so smooth. The guys working on the drive would watch me push my 200 pound mother up the drive in the wheel chair and not offer to help or we had to walk through the restaurant to get into the hotel with the wheel chair. My mother was a big tipper. We had to ask the desk daily to clean our room or it would not get clean. 4 women in a room can be messy. Because walking to other restaurants was work with mother in a wheel chair we attempted to eat in the Sheraton restaurant. Breakfast was always great. But lunch and dinner was bad. Untrained wait staff and cooks. Our steaks were under cooked "raw" not medium rare or medium is what we order. Manager came over and took off half the bill. We did not want free food we wanted tasty cooked right food. At 6pm they ran out of baked potatoes. There was only 3 tables eating at that time in the restaurant. The baked Potatoes we did get on our table were cooked at 4pm and zapped in the microwave at 6pm for us, "rubber". Next time we will stay somewhere else in Seattle. Staff at the desk were great. Elizabeth
July 19, 2014
Rated 5 out of 5 by RNOV2013 Excellent workout facility
Best gym facility that I have seen so far at a Sheraton
July 14, 2014
Rated 4 out of 5 by Gary1127 Some aspects keep this from a great experience
First off, the hotel has a fantastic location for conference attendees - across the street from Convention Center. Within walking distance to many restaurants and Pike Place Market. And the in-room Starbucks is great. But there is very little hot water in the bathroom sink (something I have encountered at other Sheratons) and no MSNBC offered on TV. Tip: wander just a few blocks in any direction for affordable coffee and breakfast options.
March 3, 2014
Rated 2 out of 5 by Awally Weekend stay
It was our one year anniversary and were excited to have a quiet weekend away. We were not told that it was their biggest weekend of the year. 900 check-ins or something like that. 20 minute wait for an elevator. Two out of the four elevators were working. Asked for a corner room and got one by the elevator. Basically we should have been told it was going to be busy and they should have recognized it was our anniversary and done something for it.
December 12, 2012
Rated 4 out of 5 by Jgeiss1970 Great place to stay
I love the hotel. This is my 3 year back. I came to the Emerald City Comicon and it is located across the street which is awesome. I love the rooms. Very comfortable beds and nice clean rooms. One small negative, for paying over $200 for one night. I would have thought that they would have a small breakfast, cereal or some fruit and juice for hotel guests. That would have put it at 5 stars. I will be back again for next years con.
March 31, 2014
Rated 3 out of 5 by Kathy Not to expectations
The room had a dated feel. The bathroom had a distinct mold smell and the bathtub faucet was very difficult to turn off. The landing on the 26th floor was dingy, with stained carpet. The restaurant staff for breakfast was slow and unresponsive. Hostess was pleasant and quick, but the waitress had to be asked three times to bring milk for every coffee fill up and ignored us for some time after we were seated. Strange. It wasn't busy at 7:30 a.m..
April 6, 2013
Rated 5 out of 5 by JT93 Great hotel and staff
Our room was comfortable and spacious, and the club lounge staff were friendly and professional. We enjoyed having oatmeal and fresh fruit for breakfast each morning in the club lounge. We will stay here when we visit Seattle in the future.
June 29, 2014
Rated 5 out of 5 by Rana SPG Platinum delight
Exceptional hospitality extended by he director of rooms. I stayed 5 nights during a very busy time at the hotel. I had let them know that it was for a wedding, the staff went out of the way to make my stay special. The club is functional and the concierge helpful. Generally I don’t write reviews. In this case I was compelled to do so. Do not go by the average score that you see, on SPG it is deceptive. I will stay here anytime I visit Seattle
October 2, 2012
Rated 2 out of 5 by Crystal Nice Staff, but room was dirty
The male staff were nice at this Sheraton. Unfortunately, most of the female staff looked frazzled at the sheer number of people that were at this convention. Upon check-in to my room, I saw a huge stain in the corner near the closet and several smaller stains around the room. When standing near these stains, there was a distinct smell of animal feces. In addition, there was mildew in the shower and no shampoo or conditioner were left in my room. Finally, on the second day of my stay I found that my key did not work to my hotel room and was unable to reach anyone at the front desk on the house phone. This required a trip back down stairs, but was fixed quickly and with an apology. I feel that for the price of this hotel, it should have been cleaner. I do admit that the food from the daily grill was quite good, even if it was a little pricey.
February 16, 2013
Rated 4 out of 5 by GJ24 Great Location
Check in good
Front desk staff efficient enough if a little cool attitude wise.
Room very good and very clean, comfortable bed and has all the amenities you need.
Corridor noise very apparent in room, at one stage I thought my door was still open!
Hotel facilities very expensive i.e. Room Service, Bar etc $50 for a soup and salad and Coke.
Overall comfortable and location very good, Hotel and Staff think they are better than they actually are.
March 7, 2013
Rated 2 out of 5 by J4782 Workout room repair
This hotel has an incredible space dedicated to a workout facility. Unfortunately, this time when I went to use it, 7 out of 7 (!!!) aerobic machines were either completely broken, or functioned completely improperly. I gave up.i nearly always utilize the workout room in a hotel, and this one was deplorable. It is a shame, given the amount of space dedicated to it. But it is obvious it has received no maintenance attention in quite some time.
August 8, 2013
Rated 3 out of 5 by Jimmy46 Quick Overnight Stay
Needed a quick overnight stay due to flight issues. Stayed here before. However, this time the room was old and less than impressive for a SPG level room. Rooms I've had here before were nicer. This time the bathroom was old and paint/wall paper falling apart. Very inconsistent with other rooms I've had before. If I needed a longer stay, I would've asked to change room. Inconsistency is my primary complaint. I expected more from Sheraton SPG.
January 28, 2013
Rated 4 out of 5 by Behopkins1 Hotel lost my reservation
Upon checking in, the hotel staff could not locate my reservation. I was able to bring the confirmation email up on my iPad and Riley went out of his way to compensate me for the error and to let me know he was truly sorry for the inconvenience. Our room was clean, comfortable and I was given a $50 credit as well. The only glitch so far is I have not received my receipt as I checked out utilizing the tv and the receipt was not in my mailbox.
October 28, 2013
Rated 3 out of 5 by st123456 Conference Stay
The rooms are clean and the staff is pleasant. They were probably very busy due to the convention; I had to call twice the times i asked the front desk for something.
The bed was definitely not the usual Sheraton Sweet Sleeper, not very comfortable.
June 27, 2014
Rated 4 out of 5 by Holly8995 Good Stay
Overall everything was good. The tv did not work which maintenance quickly fixed. One day I went to my room while the maid was cleaning and she did not verify it was my room and I walked in. I could have been anyone committing a theft. Please educate your housekeeping staff reference theft. The front desk was very helpful. All the resturaunts in the hotel were awesome (Daily Grill, Loulay, and coffee shop).
April 28, 2014
Rated 4 out of 5 by Bothell38 Noise
We love the Sheraton, we only stay at this hotdl when we stay downtown Seattle. on saturday morning at at 7:30 the maid on our floor 18th in new tower was so load she woke all of us up. I looked outside at 8;15 and all she did was stare. The doors were slamming, vacum going it was awful considering we got in after midnight. I did complain at check out and nothing was done. I feel we need to be compensated for another night for the trouble.
February 10, 2013
Rated 3 out of 5 by KayK Worst stay Ever
Disgusting. My room was never cleaned EVER. When I complained about it I was told it would be cleaned the next day and it was not. Wastebaskets overflowing. Out of Kleenex. Out of coffee. I never put that little tag the door. I feel it was absolutely disgusting. I paid over $250 a day! I will never stay there again.
June 14, 2014
Rated 5 out of 5 by NotTechnical Awesome Staff
I stayed in the hotel at a special conference rate. On arrival a colleague and I decided that we should have shared a room to save money and we asked at reception and it was sorted; no penalty; no fuss just helpful staff
June 29, 2014
Rated 5 out of 5 by Rosetravel Nice downtown
Lovely hotel in great location in Seattle.
July 12, 2014