シェラトン・シアトルホテル

  • アメリカ合衆国
  • 98101
  • ワシントン,
  • シアトル
  • 1400 6th Avenue
  • マップ

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Rated 4.1 out of 5 by 1012 reviewers.
Rated 5 out of 5 by Extremely helpful, and friendly staff Whilst staying in The Seattle Sheraton, I found the hotel and the staff mebers to be a wonderful experience. The staff were always friendly, and willing to help, extremely courteous, The presentation of the room was outstanding, and the level of service was high. April 16, 2014
Rated 3 out of 5 by Overall good experience..........pool out of service Overall I had a positive visit to the Sheraton. However, my wife and I were disappointed when we learned that the pool and hot tub were closed for maintenance. This was not communicated in anyway when we were making reservations or at check-in. Had we known these facilities were out of service during our stay we would have made arrangements at another SPG property as we were looking forward to relaxing at the pool/hot tub. It would be appreciated if this type of maintenance where communicated ahead of time. June 9, 2013
Rated 3 out of 5 by Horrible night's sleep We love this hotel, BUT, my wife and I had a horrible night's sleep. The bed was too hard to be comfortable, and the pillows are terrible. It would be wise to offer pillow options for people who need certain types of pillows for good sleep. Feather pillows are nice to the touch, but when you lay your head on them, even 2 at a time, they become hard as a rock. That is not conducive to good and restful sleep. Consequently, we woke up hourly through the night. It was a nightmare, quite literally. January 5, 2014
Rated 2 out of 5 by this hotel disappointed me We arrived and checked in as an SPG rewards member, were given a room on a top floor. We went to the room and found it dirty, beds unmade and dishes and food. We then returned to the front desk and reported the problem, not many apologies were made and we were given another room. We went to the 29th floor again, and this time our keys didnt work. We went back down to report this problem and again, not many apologies. We were finally given a room that worked. We booked a room with two queen beds, but when we entered the room the beds did not seem like queens. We called down to verify that they were and were told that their "2 queen rooms" were actually oversized doubles. That is not ok, and false advertising. Also the bellhop was rude to me and the front desk staff was not helpful. April 14, 2013
Rated 5 out of 5 by Always a pleasure at this hotel Never disappointed for service at this hotel from the check-in staff to room, restaurants, bell desk, cashier the lot - thank you all April 22, 2014
Rated 4 out of 5 by great hotel, but aging tower I love this hotel: beds, fitness center, bar, location, etc. This was my 25th stay at the hotel and they brought me a lovely tray of chocolate covered strawberries - delicious! However, the old tower is going to require some work soon - seemed to be some kind of leak when I got there- fans blowing all through the hallways to dry it back out, sink was clogged and therefore kinda nasty, water knobs seemed to be reversed...Hopefully, they will get these things under cotrol before they get out of hand! September 18, 2013
Rated 4 out of 5 by Excellent Location I stayed with my girlfriend here for 1 night in March. It just so happened to be the same weekend as some sort of Anime Convention. Lots of people dressed up in costumes. The staff handled everyone well and the check-in / Check-out process was very smooth. The lobby had free wifi which was nice but it wasn't free in the room. We stayed at the hotel mostly for the great location. It is right in downtown and easily walkable to all major spots. Overall I enjoyed my stay and would book this hotel again. March 31, 2013
Rated 4 out of 5 by Week Long Business Trip I was at the hotel for 6 nights on a trip for a conference. The room and the bed were great. The timing schedule of the housekeeping staff was inconsistent which resulted in missing one day of cleaning. Also, it could be the color of the carpet or the patterns the vacuum system left, but the carpets in the common areas (halways and elevator areas) looked dirty. Otherwise, the hotel was a great place to stay and within reasonable walking distance of many opportunities for tourist stuff and shopping. August 27, 2012
Rated 4 out of 5 by Some aspects keep this from a great experience First off, the hotel has a fantastic location for conference attendees - across the street from Convention Center. Within walking distance to many restaurants and Pike Place Market. And the in-room Starbucks is great. But there is very little hot water in the bathroom sink (something I have encountered at other Sheratons) and no MSNBC offered on TV. Tip: wander just a few blocks in any direction for affordable coffee and breakfast options. March 3, 2014
Rated 5 out of 5 by Fantastic! This hotel is very clean and friendly. Quick responsive staff and everything in the lounge was great. Also the view is just amazing. April 21, 2014
Rated 5 out of 5 by Nice hotel One of the nicest properties I have encountered in the SPG family. April 23, 2014
Rated 2 out of 5 by An Underwhelming Experience, Overall Perhaps the busy holiday season was to blame? An inattention to, or complete lack of basic services throughout the stay places this property and its standards well below its Starwood sisters around the world. e.g., no concierge service on one day, no doorman to assist (or offer) with luggage or hail taxis, sloppy housekeeping standards, surly guest services associates. That said, the property is conveniently located, fitness facility is top rate, and the traditional Xmas display is impressive. January 9, 2012
Rated 4 out of 5 by hotel staff very helpful From check-in to check-out each encounter with staff met or exceeded expectations. April 21, 2014
Rated 5 out of 5 by Home away from home---but better! This Sheraton has become my favorite hotel in Seattle. I always feel welcomed on arrival by the front desk. I know my room will always be clean and comfortable, thanks to their dedicated Housekeeping staff. LOVE the beds! As a Starwood Preferred Guest, I really appreciate that they take my needs into consideration with check out times and wi-fi. I also like the new Lobby Bar area. I think it will provide a great gathering/meeting place for friends---a drink after shopping, meeting or theater. October 25, 2012
Rated 5 out of 5 by Very Good Hotel Staff, Great Experience I have stayed at the Sheraton 3 times in the last year and a half, and it continues to meet and exceed my expectations. Check in was super easy, very friendly staff. Room was great, very clean. Room service was friendly and very fast. The only drawback was that the pool and jacuzzi were super busy the night we stayed.....Not a big deal, though. For the price, this was a fantastic stay. Location is sooooo central to everything! Would definitely stay here again in the future! Thanks very much! December 30, 2012
Rated 2 out of 5 by Wonderful room, Not so wonderful ambiance The room was beautiful! Clean, and tidey, the view was spectacular and the mini-bar was stocked!! However, once you settle in your peace and quiet is gone. The room next door (obviosly no one was in it) had the alarm clock going off for hours before it was finally addressed. In the middle of the night, there was a group of young adults running through the halls using foul language. I was completely embarrassed for my young son with the vulgar noises and language that was heard from our room. January 14, 2013
Rated 3 out of 5 by Great Hotel I always stay at this hotel when in Seattle and always have a great experience except this time the fitness center was closed for renovation. There was no mention on your website and no mention to me at check in. A co-worker told me who checked in at the same time, was given this information and a paper as to where he could go work out. I was very disappointed since working out while traveling is very important to me. March 8, 2014
Rated 1 out of 5 by Horible Experience during checkout process I had a horrible experience during checkout where I was charged wrongly. When I contested, they told me that the invoice will be corrected but it is 14 days and I still not have received anything despite multiple follow ups. I will not recommend this hotel to any of my colleagues now and would suggest any of the guest who had already made such a mistake that they should recheck the invoice and not make any payments till correct invoice is shown to you February 13, 2014
Rated 4 out of 5 by Needs queen beds Queen beds instead of double for sure. Our room clean after day One was sub par. I came back at 3pm and still was not done. I told them 5pm which thay did but bathroom counters not cleaned or wiped. Could not find our bath mat until we took the last towel and it was mixed up in with towels. Need more complimentary water. We have stayed 4 times this year and are responsible for another 6 2 night stays. There should be" rewards" for bringing additional guests as wel as ourselves for the SPG January 1, 2013
Rated 4 out of 5 by International conference The hotel was great for a large international technical conference. Facilities were very good and the location gave us access to most of the downtown Seattle restaurants and sites. We stayed an extra 2 days to enjoy Seattle. Room seemed to be set up for a single business traveler and could have had a few more clothes hangers and more space for two. Only one problem was late night partyers coming back at 3 am from the football game on our last night. Otherwise very quiet and comfortable. August 20, 2013
Rated 3 out of 5 by Underwhelmed Sheraton has always meant great value and high quality of service/ hospitality. I'm not saying that my stay wasn't okay - it was just that. The staff were courteous and professional but overwhelmed by the volume and the quality of service suffered. We weren't offered Club rooms upon checking in and the swimming pool was overcrowded and we waited 40 minutes for towels to be replenished. Seattle is a favorite destination for me but I'll be staying somewhere else next time. January 3, 2014
Rated 5 out of 5 by Feels like home I love this hotel! The staff is great. The rooms are clean. Beds are comfortable. It makes my business trip a workcation. I'm looking forward to my next trip to Seattle. April 14, 2014
Rated 1 out of 5 by WiFi unusable Hello, I am an SPG gold member. I visit Seattle every other week for business, and usually stay at the Westin. During my recent trip, I tried the Sheraton and was very disappointed. In spite of changing two rooms, the WiFi internet connection remained so poor that it was unusable. It dropped so frequently, that often it dropped before I could even enter the room number. I had to go to my office at 9pm on both nights just to get some basic work done. February 7, 2014
Rated 5 out of 5 by excellent staff and service The front desk staff are the best I have experienced at a business hotel. The bellman were very busy everytime I needed them but when the front desk staff realized we had been waiting they jumped in, grabbed luggage, they were efficient and very gracious. Service was great but the hotel was busy and the lobby bar and bellman were understaffed. Rooms were clean but decor, bedding basic and dated. Halls are dark, very worn, dirty carpet. again, staff was so good I'd recommend happily. March 5, 2013
Rated 4 out of 5 by Good Hotel..but... The Sheraton Seattle was a good hotel to stay at. The staff was really friendly and was very accomodating. Would I go back to the hotel? Maybe... but first they will need to fix their water heater if I was to go back again. The water from the shower was luke warm at best, which wasn't good because it was so cold in Seattle. While the maids kept our room clean, I recommend they change out the snacks every so often. The items were dusty and I even saw a snickers bar broken in half. April 15, 2013
Rated 4 out of 5 by Mostly Predictable Room service while very prompt was lacking. The food quality was below what I have come to expect of Sheraton, served less than hot, undercooked and a minimal service setting. The iced tea had little ice and no sweeteners provided. My room while clean was messy, every lamp shade was severely tilted and the curtains were always closed but hung up on the furniture, everything very noticeable when you first enter the room. All staff I encountered were very pleasant and knowledgable.. March 24, 2013
Rated 2 out of 5 by Inadequate breakfast arrangements The hotel when fully booked has inadequate breakfast facility. There was a 15 minute wait for a table. So I went to a nearby restaurant where I had an immediately served meal less expensive. Also, as I had an early morning departure, I wanted room service breakfast. I waited in vain, as no one bothered to pick up my breakfast order form, which I had placed on the doorknob before retiring. Finally a Lobby Lounge bill was erroneously charged to my account after I departed the hotel. January 7, 2013
Rated 5 out of 5 by This hotel was excellent in every way. The hotel was all we expected and more. It's location was excellent---close to all major attractions in which we were interested. The cleanliness and comfort of the rooms was wonderful. Even the make-your-own coffee in the room was delicious. The concierge was always avaliable---and the computer to obtain and print boarding passes was easily accessible. All in all, we couldn't have asked for a better hotel experience, and will gladly recommend this Sheraton Downtown Seattle. September 7, 2012
Rated 1 out of 5 by Terrible Experience We did not know our parlor room had no dresser. The keys needed to be changed at least 2 times a day, the worst was the embarrassment we were caused because check in process was never conveyed to the proper person. Our room was being paid for by the organization paying for many other rooms and the hotel actually called the CEO of our conference to tell him that we did not have a valid credit card on file. Three other people were also told and we were thouroughly mortified. August 25, 2012
Rated 5 out of 5 by great hotel great location, great service, great food April 17, 2014
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