Rated 1 out of 5 by linda129 A Big Disappointment
My family made three visits to the Sheraton-Labor Day, Veteran's Day, and Martin Luther King's Day weekend. The renovations to the hotel were very nice but on each visit, the cleanliness of the bathroom, in particular the overwhelming mildew smell of the shower curtain made it unbearable to stay in our room. We were given another room but it had the same smell. After 3 visits, I realize that this is not a Starwood caliber property.
January 22, 2013
Rated 2 out of 5 by xyzj This hotel is disappointing
A very disappointing hotel. Too expensive for what it offers. Small rooms. Of the 3 elevators serving our floor, only one was working so there were long line-ups to get to our room and of course to go out.. Apparently this had already been going on a week, and we were there 2 nights. The public spaces were crowded and the bar was lacking in atmosphere. It is shocking that Sheraton hotels do not have free wifi in the rooms.
December 26, 2013
Rated 5 out of 5 by ssmith5 New York at your doorstep
Loved everything about the hotel. Staff was wonderful taking care of special requests. The computer lounge in the lobby was great. But..... the best part is the hotel's location. New York was at our doorstep. We were a short walk from Time Square and all the theaters. Subway stop was steps from the entrance. We will stay there for our next trip. Can't wait to go back.
March 19, 2014
Rated 5 out of 5 by Elliot Excellent Security Staff
I had left cash and an envelope in my room after checking out, but did not realize this until I got home. I called the hotel and spoke to John in Security. He took the necessary steps to go up to the room I had occupied and found the cash and envelope. I made arrangements to have these items picked up at the hotel the next day. John should get a Gold Star for his Honesty and Integrity, which exceeded my initial expectations !!!!!
March 1, 2013
Rated 5 out of 5 by olddancer Lovin this hotel!!!
Our 9 day stay at this hotel was the best I've ever experienced. I usually don't sleep well in a hotel but I slept like a log from the first night in this one. The room and bath were spotless.(I have a thing about that) Maggie is the best housekeeper ever. Bellman, Vladimir(sp?) was our first contact and he is so wonderful I will never forget him. Raphael(sp?) in security was so nice and accommodating when I called from the airport having left an item in my room and saw to it that it was mailed back to me. All the staff were friendly and kind. To me it's the people who make any business tick and the folks who work here are unlike any I have ever encountered at any other hotel. Truthfully, I would never stay in any other hotel in NYC thanks to the staff and clean rooms. (My son and his family also stayed at the same time so I was in their room as well) I thank you all for making this the best stay ever and I can't wait to come back. I would never choose any other hotel. It will always be yours.
April 13, 2014
Rated 3 out of 5 by ChuckR Huge property with unmotivated staff
Noisy. In attentive staff. Overpriced food. Stay apmewhere else.
July 24, 2014
Rated 4 out of 5 by Suraj87 Faulty Elevators
The hotel had a faulty elevator system . Out of the 6 elevators only 1 of the elevator to the 27th floor was functioning . Also the staff seems least concerned to fix it. The wait time to get to the lobby from the room was 15mins at a point of time.
Also the lady at the bar inside the lounge was not friendly at all. Looks like no one cares about customer service in this hotel. Only the prime location is a selling point.
December 3, 2013
Rated 5 out of 5 by licouponqueen Best Hotel for your Money!
I run a deal/ savings blog in Long Island which covers hot deals, sale and matchups for Long Islanders and the tri state area. This is my second time staying at the Sheraton and I will continue to come back! The rooms are spacious, VERY clean. The staff is friendly and courteous. The best part is how reasonable their prices are. In addition to being so close to everything! I think for someone coming to NYC for the first time, you couldn't ask for a better location. Few blocks from Central Park , Rockefeller Center , & Times Square. Right in the middle of everything! Thank you Sheraton for such a wonderful stay!
July 18, 2012
Rated 5 out of 5 by DT1995 A short stay at the Sheraton
Although I was only at this hotel for less than two days, I had the best overall experience at a Starwood property in the past few years. Checking in and out was efficient and quick. There were extra towels and soap. The room was clean and conducive to both work and rest. The staff was extremely helpful. There definitely has been a substantial upgrade all round at this hotel since I last stayed in it three or so years ago.
June 13, 2013
Rated 1 out of 5 by bt9787 stay somewhere else
so very disapointed in this place, it spoilt my time in New York. i paid huge money to stay in the tiny, ugly dated old rooms. i proposed to my partner during my time in NYC and this place really impacted the time we had. woken every night by the noise in room and every morning early! put in the wrong room then had to complain twice to be moved to another below average room. nothing good to say about this place at all
October 3, 2012
Rated 5 out of 5 by 3chicas Great hotel
Everything about Sheraton Times Sq hotel was fab-from the staff to the room to the view everything about the hotel was great!Room was great size and was spotless. The location was ideal-53rd&7th -everything was in walking distance.The room rate was also great.the staff were so helpful and friendly.Would definitely stay here again and would highly recommend it for a New York stay!
March 1, 2014
Rated 4 out of 5 by Anita Tv and alarm
Could not access regular tv. Called guest services at 10:00 p.m. Engineer would be enroute. At 11:30 p.m. Engineer had not arrived. I called and cancelled the request, but engineer came around midnight. He had not received the "call off". Alarm on clock radio went off at 4:00 a.m. - apparently set by previous occupant. I feel housekeeping might include turning alarms to "off" on clock radios. Otherwise my stay was good.
September 14, 2013
Rated 4 out of 5 by Bill43 Food
This hotel food needs improvement especially for breakfast. There was a good restaurant at one time, now the choices are fair at best. I would think with the traffic at this location a decent restaurant would be available for all meals.
April 20, 2014
Rated 2 out of 5 by UnhappyCustomer1 This hotel needs some help!
The Sheraton is typically known as a quality hotel but unfortunately during this stay in New York, I believe it was below it's standard! They hotel staff was not very helpful, the room we were put into was on the side of the hotel that only one elevator worked (so very long wait times to get up and down from room during a very busy week), and the bar area needed to be staffed so that the customers could be served.
December 9, 2013
Rated 5 out of 5 by DeltaMon The best of everything
Besides excellent location, every inch of the room was well thought out and efficiently designed. Comfortable bed, choice of pillow (I prefer the feather) and nicely decorated. I was also pleasantly surprised at how quiet the room was. I did not hear any noise from adjacent rooms or doors slamming in the hallway. Lobby was big, bright and roomy. Staff was friendly and eager to help. It was worth the money we spent.
June 14, 2013
Rated 5 out of 5 by Daryl2228 A great vacation
We stayed there for five fun-filled days! The hotel was clean and the staff was on point. The location was close enough to enjoy Time Square without the unwanted noice. When we checked in, we are immediately upgraded WITHOUT asking. We needed a refrigaretor and was provded one quickly and at a resonable price. I fully recommend this hotel to anyone thinking about taking trip to NYC. We will be staying there again!
March 16, 2013
Rated 1 out of 5 by KSNW Not as good as you'd expect
The Sheraton has a world wide reputation for a luxury hotel. It was far from this. The hotel was crowded and did not give the impression of a luxury brand hotel. The hotel charged extra for everything - from leaving luggage for 3 hours on the day of checkout, to using the gym, to using wifi in the room. This was so disappointing and not the experience expected or received by other top end hotels around the world.
June 6, 2013
Rated 1 out of 5 by mark56 Unable to sleep
There was a water pressure problem and unpredictably, several times thruogh the night, their would be a blasting high freq noise that would wake me up in the middle of the night. I complained each day (I even taped the noise to show the staff). It would last upto a minute at times. I can send you the iphone taping. Spoke to guest services and engineering, unable to fix and unable to change room, at capacity
May 27, 2013
Rated 1 out of 5 by Pasi Does not meet Sheraton standards
Stayed here for two nights... the First room was very worn out, but clean. Only problem was that it was on the floor where there was construction going on so it kept me up until 11:30PM and woke me back up at 7AM.
I asked (and got) a new room for second night. This time it was far enough from construction so no noises, but the room it self was very worn out and downright dirty.
I will not stay here again.
December 20, 2011
Rated 3 out of 5 by Hnlmale50 Lots spent on renovation, staff needs to be more guest focused
Three room changes to get a king sized bed. Called earlier to check about a need for early check, was advised it should not be a problem. Get to hotel early that morning to be told "early check in" is a request. Amazing. Had I know I would reserved the room one day early. Housekeeping staff was a delight, friendly and always with a smile. Front desk, is short staffed making wait longer even for SPG members.
April 16, 2012
Rated 2 out of 5 by Staycationer025 The case of disappearing belongings
I was terribly disappointed to have my belongings removed from my room in between the first & second night of my stay.
After several unsuccessful calls into the hotel & front desk, I finally reached a couple of gems. Ricardo (Security) and Meredith (Front Desk Manager) have been very helpful thus far, but only one set of my possessions has been recovered. Looking forward to having this resolved very soon.
March 1, 2013
Rated 4 out of 5 by Seber awesome hotel
Everything met my expectations. The only reason i rate it 4 out of 5 stars is because the Parking garage was awful. Called 2 hours in advance to get my car and still wasn't ready when i got there. had to wait another 45 minutes to get my car. Not impressed.
July 20, 2014
Rated 4 out of 5 by Bucky Elevators
Everything was going well,until our unhappy experience with the elevator service. During our stay we had to wait in endless long lines to get to our room on the seventh floor. And worse on the day of checkout,we waited 1/2 an hour to get out and we were anxious to make our train. Seems like no one cared about the regular guests only the people there for meetings. Needs improvement! I will not stay again.
March 19, 2013
Rated 1 out of 5 by StarwoodSupporter Disappointing in every way
People lying on the floor in the lobby, could never get the concierge on the phone and they would never call back, waited in line sometimes for 30 minutes to talk to them, room service was poor, hotel seemed dirty. I won't go on. So frustrating for a Sheraton property. I was told that it was the busiest time of the year. Why wouldn't you staff up it that was true? Also, it's not in the best part of town.
January 1, 2013
Rated 1 out of 5 by Charlie61 Expensive
I thought the hotel was expenisve for a very small room. The mirror in my bathroom vibrated and made a noise whenever the light was turned on. This should not happen when I am paying $500 per night. Also there was very looud construction throughout the first night, the drilling from the street kept me awake. there was no notifcation of this possibility from the hotel, and I am sure they wee aware of it.
December 9, 2012
Rated 5 out of 5 by Brucey Staff at this hotel exceptional
My family and I spent a night at the hotel in transit from the USA to South Africa. On checking into the flight at JFK I realised I had left all our valuables in the safe and with it being peak season I had to take the flight back to South Africa. The security team at the hotel were ultra professional in clearing my safe and sending all my valuables by FedEx back to me in South Africa. Amazing service!
January 8, 2013
Rated 3 out of 5 by NotAcknowledgedGoldMember Okay but not great...
Pretty disappointed that my Gold status was not recognized and that I wasn't even put in a room on any SPG floors... just a regular room with nothing special... not even the normal free bottle of water. Pretty disappointed.
April 13, 2014
Rated 4 out of 5 by TFITZ My local favorite let me down.
I often stay in this hotel on business. Last week I checked in around midnight and a the front desk attendant stated the hotel would be without hot water until 6:00am the following morning. This was a bit inconvenient, but I waited until 7:00a to try and shower. We still had no hot water. I eventually had to give up and endure the pain of an ice-cold shower so that I could go to work. The hotel staff never acknowledged that they failed to provide hot water at a reasonable time, blaming it on the city. The rest of the week was a normal quality stay. I was just surprised regarding the hotel staff's attitude regarding the pain of having to shower with ice water.
May 26, 2014
Rated 5 out of 5 by Steph972 caring staff
I suffered a death in the family while I was staying at this Sheraton.From the moment I asked the staff if I could extend my stay to deal with this tragedy, everyone from manager to door staff went out of their way to help me and to ease this terrible time for me. I never expected all this from what appeared to be a big impersonal NY hotel. I cannot say how much i appreciate my experience there.
July 22, 2012
Rated 3 out of 5 by Alexandra19 Great location, Platinum Status not recognized
The location of the hotel is great, and it is a clean and renovated hotel. That being said even though I am Platinum and usually get an upgrade upon check-in, I was placed in a small room right next to the elevators and ice machine.
At 4 am when I called the front desk and explained to them I hadn't been able to sleep due to all the noise, I was told "Sorry but I can't change your room tonight." After explaining that I was only in for one night and needed to get sleep I was placed on hold for two seconds and magically there was suddenly a room available for me to move to.
The club lounge is ok. I only wish they would clean up faster. Many of the tables had dirty dishes on them waiting for cleanup and I had to ask to have one cleaned so that I could sit down to eat.
I have stayed at many different Starwood properties and while it is a nice hotel, customer service could definitely improve.
September 10, 2013