Sheraton Fisherman's Wharf Hotel

  • 2500 Mason Street
  • São Francisco,
  • Califórnia
  • 94133
  • Estados Unidos
  • Mapa

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Rated 3.5 out of 5 by 620 reviewers.
Rated 4 out of 5 by Perfectly locate to explore SF + Perfect location to explore SF downtown area. Helpful and friendly staff. Relaxed smoking policy close to fireplaces outside. - Rooms and bathrooms rather small (had standard room). However, it's an inner city place. August 13, 2013
Rated 3 out of 5 by Smoke free hotel - Not Cigarette smoke free At 12 midnight when we arrived back in our room the smell of cigarette smoke was intense. We discovered it was coming from the vent in the bathroom. Not sure how you can solve this problem! Maybe better signage! January 31, 2014
Rated 3 out of 5 by staff were all amazing the staff was great. i am gold member, and i wasn't offered my upgraded room. after asking for it the following day, the staff happily obliged. the upgraded room was nice. the original room left a lot to be desired. August 26, 2013
Rated 3 out of 5 by Had some issues There was a homeless man sleeping outside our door that caused a horrific odor in our room. Key cards are required to come up to room floors, so unaware of how he entered or how security cameras did not detect him. September 13, 2013
Rated 4 out of 5 by Good Location, Parking Issues Hotel convenient, and staff was excellent. The room was clean and comfortable. Parking is very expensive and guest must get a 2nd validation to get out of garage. SPG should fix this. My advice, park elsewhere. January 2, 2012
Rated 2 out of 5 by This hotel was ok. I paid almost 300.00 per night & I have to pay 15.00 for wi-fi, get real. The staff was very courteous & friendly, room was nice & clean. Bathroom was very small. Concierge people were excellent & very helpful! August 3, 2013
Rated 3 out of 5 by needs improvement In previous many visits room would have an easychair and/or sofa. neither were available. I sometimes need a chair/sofa for sleep. Robes were usually provided Gold SPG members automatically. none were provided. September 6, 2012
Rated 5 out of 5 by Nice, clean rooms, friendly staff This hotel is the nicest in its price range in Fisherman's Wharf. It's within close walking distance to dining and entertainment. The hotel has been recently renovated! Nice decor. Friendly staff. Great hotel. August 30, 2012
Rated 4 out of 5 by Excellent Value I have to stay in hotels every week in San Francisco. This Sheraton always has a very good room price compared to other hotels in the city. My Platinum status always gets me a nice upgrade to a top floor room March 13, 2013
Rated 2 out of 5 by Needs an Overhaul... OK at Best The only reason to stay here is if you need a Starwood hotel, want to be in the Fisherman's Wharf area, don't have high expectations and can get a really good rate. This place is in major need of an overhaul. April 17, 2013
Rated 2 out of 5 by Sub-Par The keys for the doors didn't always work. The Valet line was busy all the time and only one way in. I've seen Sheraton's work more efficiently, but this was Fisherman's Wharf, might be the best they can do. August 27, 2013
Rated 5 out of 5 by The best staff! All staff we came in contact were freat!!!! The hotel is perfectly located. Having Fishermans Wharf right out the door is a fantastic asset. The staff were all very helpful and friendly. The rooms were very comfortable. We will reccommend this hotel. August 31, 2013
Rated 2 out of 5 by Fitness Center Needs a lot of work. No area to stretch. Too few machines for the number of guests. Had to wait 30 minutes to get on a machine. Several machines were broken. I would not return to this hotel because of this. February 28, 2013
Rated 4 out of 5 by Great location! Everyone was helpful especially concierge! I love the outdoor fire pits. It would be nice if they have free Internet access at least for Starwood guests and a room with better view if u r Starwood guest. August 10, 2012
Rated 3 out of 5 by Problems Overall the hotel is very good. Some problems do exist. Bathroom shelf space is very limited. An easy chair would be desireable. Tv programming would be improved by adding MSNBC and the comedy channel. January 15, 2013
Rated 4 out of 5 by Love this location! Walking distance to the warf and shopping. Very comfortable and relaxed at this hotel. We have stayed here many times and its our favorite location for the price. The outdoor fire pits are wonderful for anytime gathering and social meetings. July 1, 2013
Rated 4 out of 5 by Great Location Has a great location to wharf and Marina. Only problem is parking. It is expensive and away from the hotel. The rooms are very nice and comfortable...but the bathroom and sink area are very small. February 20, 2013
Rated 4 out of 5 by BEST PLACE ON FISHERMAN'S WHARF This hotel is situated near your personal needs (Walgreens, Safeway & Trader Joe's) I have been staying here for 18 years and there is a need for renovations - but I do recommend this hotel. January 5, 2014
Rated 3 out of 5 by Value is location Good location. Full beds need upgrading to queen as they are small and uncomfortable. Very noisy at night. But for the cost and central location to wharf okay place to stay when gone all day. August 10, 2013
Rated 3 out of 5 by Great location, dated facility Hotel is in major need of renovation, updating. Hallways are old and worn. Rooms are dated. The location is great, for tourists, but I'd most likely stay at a different SPG hotel next time. February 20, 2013
Rated 5 out of 5 by Great Staff The best thing about our stay was the extremely courteous, helpful and patient staff. I travel frequently, and I cannot remember another trip where the staff were as helpful and courteous. August 30, 2012
Rated 3 out of 5 by Great stay but disappointing assistance. This hotel is very cozy and so centralized to the Wharf area. It was in walking distance to everything. The room was comfortable for 2 people. Do NOT ask for assistance for transportation. September 11, 2012
Rated 4 out of 5 by Great location for the right price Rooms are comfortable but beds are small - only 2 doubles for 2 adults/2 kids so a bit cramped. Parking is completely overpriced but you can find good parking near and around for less. January 3, 2013
Rated 4 out of 5 by wonderful staff Hotel was Clean and comfortable. Staff was friendly and helpful. The location is fantastic, but we felt the hotel points were higher than necessary and parking was VERY overpriced. October 10, 2012
Rated 4 out of 5 by Perfect Location A perfect location and a solid Sheraton, Really nice reception with a Starbucks which is a pleasant place to work when you wake up at 5am because of jet lag March 15, 2014
Rated 4 out of 5 by Fabulous View Visisted for our Anniversary, treated ike royalty! Front desk, support staff very responsive and attentive; only c/o was tub/shower too small for couple and bed/pillows too soft February 16, 2013
Rated 3 out of 5 by Good side/bad side Do not accept a room that faces Mason. Rooms on first floor have no privacy and are very noisy. Stay In the main building. Nice fitness center, two cardio machines not working. March 20, 2013
Rated 4 out of 5 by Free Internet I wish you provided free Internet in your rooms for leisure pleasure. We would have liked to retire in our room and play games on the iPad and not sit in the lobby at night June 9, 2013
Rated 4 out of 5 by Room Facing Road ! Room 2602 is facing the road and it is very nosy (cars travelling sound) even in the middle of the night ! I guess may need more 'sound' insulation to prevent this issue ! August 15, 2012
Rated 4 out of 5 by Great stay - disappointed in the parking rate Loved the room, upgrade was great. Great staff but the parking rate is really high, understand the parking situation in the city but seems like guests should get a break! October 24, 2012
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