Rated 2 out of 5 by WTong Nice hotel but poor service
The hotel is nice in that the hotel is very conveniently located on Waikiki beach and the pool is very nice.
However, the service at the hotel was very poor. I was met with frequent condescending remarks, staff that cut me off in the middle of my sentence because they thought they knew what I would be asking for, and one time, the staff almost yelled at me.
Also, the hotel has a resort fee of $25/day. This would not be as much of an issue except that the internet did not work on the first two days of my stay. That definitely contributed to the poor experience since internet is definitely something I need to plan my vacation.
Overall, I would recommend this hotel but only due to the location and amenities. The hotel is very busy and I think staff sometimes forget how much the customers are paying to stay there.
I was definitely not impressed with the staff here.
September 5, 2012
Rated 3 out of 5 by dayoff too big not enough staff
left key in the room, called FD, security came up after 15-20 mints but w/o a key? hello??? we waited again for the security to return, but after long wait went down to front and FD AM came up to room our room together. Poor response time and thoughtless response by security staff.
room is smaller than expected but great view. good option and service in the club lounge. liked the gift option when you check in.
January 20, 2014
Rated 5 out of 5 by RichJ Frequent visitor
Visit this property 4-5 times a year. A very well run efficient preperty in good location. Nice rooms with ocean views, nice pool areas and good bars. This hotel is a favourite of japanese tour groups so not for those looking for a boutique experience. I have stayed at most of the comparable properties in Waikiki over the years and this is the best run and most efficient of all the properties. Arranging special requests (like extra lanai furniture), late check outs, SPG upgreades, everything is handled swiftly and efficiently. The location in the center of Waikiki is very convenient and the resort fee includes free parking so one can get out of Waikiki both using Lewers and Ala Wai but also back way through Fort De Russy (good when Kalakaua is blocked for parades or marathon). Last but most important is the quality of the staff who genuinely care and treat you as Ohana.
December 1, 2012
Rated 5 out of 5 by BESanDiego Great location - Great features
We didn't stay long enough to enjoy all the features of the hotel, but those we did were fantastic! The 2 pools were great - you have to check out the sunset from the Infinity Pool area - as were the food outlets.
Room was clean, spacious and had a wonderful view of the ocean. The hotel's location provided lots of eating and shopping opportunities within easy walking distance.
Would absolutely come back to stay!
September 27, 2012
Rated 4 out of 5 by Roger162 Great location and facilities
Overall , a very enjoyable stay in a large hotel ,with a great location close to the beach.all staff were well trained and courteous
Minor quibbles , were the lack of an evening ALaCarte restaurant, the buffet was adequate, but a hotel of that size should be capable of providing a decent restaurant, which were present in the adjacent hotels.
Also our room had no sunlight at any stage of the day
February 25, 2014
Rated 5 out of 5 by Meg83 Hawaii 2012 Vacation
We stayed in the Sherton for 4 nights and 5 days. This hotel is Beautiful and we had a wonderful time in this resort. The pool area and the beach area at this hotel are gorgeous and fun!! The poolside restraunt/bar was also a fun hangout area. Staff was wonderful and our room was cleaned very well daily. Would highly recommend this hotel for vacation! Also, I do not have kids, but this hotel is Kid Friendly.
June 14, 2012
Rated 5 out of 5 by Lindush Great stay! 'Looking forward to our return visit.
From check-in to check-out, the staff and management did all they could to ensure a comfortable, no-hassle stay. The choice of pools and their locations were excellent, and were well-supported by towel and cabana services, and a variety of restaurants and fast-food services within easy walking distance. Combined with clean, comfortable rooms, as well as an excellent downtown location, this hotel is a winner!
October 20, 2012
Rated 5 out of 5 by jjjmom GREAT christmas holiday 2011
WE stayed at this hotel for christmas 2011 they gave us an upgrade of an oceanfront room it was beautiful best christmas in the island of oahu . It was Awesome. the shopping center and facilities at sheraton waikiki are wonderful. the hotel has a wonderful buffet The Hotel is centrally located . you can walk everywhere to the beach the shopping Planning to go back and stay there in spring of this year WOW
March 13, 2012
Rated 5 out of 5 by RandyMcM The Best Staff Ever
I come to the Sheraton Waikiki 2 to 3 times per year and why...because of the staff and the amenities the hotel offers. This team is focused on providing the best service possible, and I observe this same behavior with other guests consistenly. Whether you are relaxing or conducting business, the Sheraton Waikiki knows how to ensure that your needs are met and mostly exceeded. Thank you Sheraton Waikiki.
February 18, 2013
Rated 4 out of 5 by Smokey52 Beautiful Hotel but needs nice restaurant
It was a beautiful hotel. Our room, balcony and view was very nice. The lobby and shops were nice. However, a nice restaurant for fine dining is needed. Also, the Kai Market needs to be open for lunch as well. The Rum Fire restaurant didn't have much of a menu, very limited.
Get rid of those orange floating bean bags in the infinity pool. They are useless and everyone I saw had trouble getting on them.
May 8, 2013
Rated 5 out of 5 by LisaJ70 Best choice in Waikiki
The Sheraton is my favorite place to stay in Waikiki when visiting on business. The staff is accommodating, rooms are comfortable and beds are amazing. Not to mention, the location can't be beat. The hotel has everything that a business (or leisure) traveler might need.
May 5, 2014
Rated 2 out of 5 by notdelighted This hotel needs work
While the hotel's common areas have obviously been upgraded, the rooms have not. The Texas phrase, "It's like putting lipstick on a pig" definitely suits this hotel. If the staff had been the least bit friendly and accomodating, it might have made up for the sub-par rooms, but sadly, I did not encounter one staff member who was polite, let alone friendly. I would never recommend this hotel to anyone.
January 25, 2013
Rated 3 out of 5 by Flow Several Dissappointments
we didn't get 3 rooms on the same floor with ocean view as requested. Cleaning left curtain open several days and room was hot when we returned. We didn't get our SPG recognition or points last year or this year. requested a pen. Not pen left in room so we purchased one. No new ice bucket liner twice. Couldn't believe you charge $5 for an extra bottle of water. One bottle was not enough for 2 people.
February 11, 2013
Rated 4 out of 5 by MonkeyDoodle Great location and pool
This hotel has a lot of great features, the infinity pool is amazing and our room was nice. The hotel itself seemed extremely busy, there were a lot of tour buses and tour groups around, and had a conference going on, so it was definitely full a lot. Also, small bit of feedback on one of the stores that is located in the hotel, Lawson Station, it smells horrible and the smell goes into the lobby and every time we walked passed my husband and I would remind each other to hold our breath. Also, in the store I went looking for some pharmaceuticals one day, and hardly anything was in English. I was really disappointed that the store couldn't have a better English selection since we are in America. This hotel is gorgeous with a great pool and location, however it definitely is maximizing its tour bus potential which makes it seem busy and not as friendly to the independent traveler sometimes.
November 25, 2013
Rated 5 out of 5 by DY1979 The Best Waikiki Hotel I have stayed at
GOOD: Convenient location. The view from the ocean room is breath-taking. The Inifinty Pool is un-believable. If you are Platinum, you get a special wristband and get great amenities at this property. I have never felt so privilege being a Platinum member then at this property! Lounge access is great, and the view from the lounge i also amazing!
BAD: Room is run-down, outdated and needs a face-lift
April 10, 2012
Rated 4 out of 5 by jbee808 Highly recommended
I enjoyed the views of Waikiki Beach and Diamond Head. The room was very neat and tidy, sheets and pillows very comfy, and well stocked with towels and soap. The Sheraton is very close to shopping, restaurants and the beach.
May 13, 2014
Rated 5 out of 5 by Birthday32 Great location
Close to shopping, great beaches and restaurants.
May 30, 2014
Rated 4 out of 5 by Hawaiikate The infinity pool is the drawing card!
The pool area is amazing. We stay @ the Sheraton every February, our 5th time. I was @ the Sheraton in 1973, and have to say that the rooms are basically the same, not a lot of upgrading done in that department. The breakfast buffet is spectacular. Greater supervision must be given to the pool area and restricting use to sheraton vacationers only. Too many outsiders take lounges and pool bean bags
February 21, 2013
Rated 4 out of 5 by orangcat Early morning noise
Our room was very nice. The view was awesome. But unfortunately the neighbors were terrible. I was awakened at 1:30 a.m. by slamming doors and loud yelling. I finally called "0" at around 1:47 a.m. and security came up to quiet them down. It worked; there was no more noise, but I couldn't get back to sleep until around 4! I was so disappointed. Other than that, everything was excellent as always.
October 2, 2012
Rated 5 out of 5 by KrisandScott This is a great Sheraton!
The location of this Hotel is excellent. As a platnium, I used the Suite coupon to upgrade and the Suite was awesome! It was a getaway for my wife and I but we had to go get the kids in the morning so that we could all enjoy the room.
Only negative was the check-in agent in the Preferred desk, she was very inexperienced and they need to place a more experienced people there.
February 18, 2014
Rated 5 out of 5 by Mike21 Best Stay of My Life
I am a Platinum member and the Sheraton Waikiki is the place to stay. The quality of the hotel is only exceeeded by the quality of the staff. They are committed to customer service and want to ensure guest have a great time. This is obvious from the moment you check in, to housekeeping, guest services, the Leahi Club and the pool. I will make this hotel my second home.
Mike from New York City
March 3, 2012
Rated 5 out of 5 by Andrea001 Awesome hotel!
Loved our stay here! Resort amenities and pool were fantastic. Staff is super friendly and helpful...everyone was constantly greeting us. Room seemed a little bare...minimal modern-ish furniture and our view was terrible (we saw the rooftop pool and parking garage of the hotel next door). This was my only complaint given that we are SPG gold members I expected a better room since other SPG hotels always gave us a decent view. On a positive note, the beds were awesome and very comfortable, my kids especially loved them. We had a mini fridge in the room which was fantastic to have. Rooms were superbly cleaned. We've seen other hotels and we are so glad we chose this one! High end shopping all around as well as restaurants and the International Market place (pearls and Hawaiian souveners). Resort fees and parking was actually lower the other hotels. Thank you for an great anniversary experience!
May 25, 2013
Rated 5 out of 5 by julie1708 Great Location
Our stay as a couple was every enjoyable. The location and Pools were amazing.
May 26, 2014
Rated 5 out of 5 by Williams0888 Hotel very clean
My husband took me to Hawaii for our 25th Anniversary. Staying at the Sheraton Waikiki wasn't my first choice.
Now it will be my only choice!!
May 21, 2014
Rated 3 out of 5 by familytrip2013 Worst Sheraton we ever experienced
We had a family trip with 4 rooms reservation. The rooms had no shower gel, shampoo and conditioner set at all. My own room had it only on the first day. We had to call every night to get the set. I didn't get refill even we put the bottle up side down. Stain on the table and bed sheet on the check in day. The used glasses weren't been replaced the clean one.
Slow check in/out process.
January 1, 2014
Rated 4 out of 5 by lizzyjoy Great Hotel
Hotel was great - though I was only there for a night. nice upgrade, good facilities...only issue was that the wouldn't recognize my platinum status with the welcome amenity, because they said I'd booked through a 3rd party. However, I ALWAYS have to book through a 3rd party (company requirement)...and every other SPG hotel I've stayed at gives me the welcome amenity (gift, 500 points, etc)
July 2, 2012
Rated 2 out of 5 by Sid45 This hotel need improvements
Good location, swim polls very good. The rooms need a complete re due, for the price, food so so. It reminds me of a very very tired hotel.
May 21, 2014
Rated 5 out of 5 by KaySL True Resort Living
Great location and amenities. Kai Market was a great breakfast buffet option. Dole whips around every corner. Convenient shops for needs and gifts. Resort fee a little high, but take advantage of all that it offers. Lei making class was fun. Khakari Spa - excellent. Gorgeous infinity pool. Extremely close to everything in Waikiki. Only down-side - sheets had stains or odor on fresh change.
May 3, 2013
Rated 1 out of 5 by sven46507 Noisy
This hotel is noisy. Clubs, screaming yelling. Walls doors and ceilings are paper thin.
May 25, 2014
Rated 2 out of 5 by Alex88 Not at all what I expected
I was expecting an extremely nice hotel from top to bottom. However, the rooms were not anything like the other hotels I've stayed at in the area. The carpet had a tear in it. The sheets had holes in them, and when the staff was told, they changed them but the next day put new sheets on that once again had holes in them. There were ants on the balcony that worked their way in to the room and the A/C would take itself off of the manual setting I put it on and change itself back to auto so the room was not at the temperature I preferred. When the hotel staff was informed that the A/C was doing this, they told me all you had to do to change it to manual was press the fan button which I obviously know but that does not address the fact that it changes itself back to auto and turns itself off. Also at one point after the maid had come through our A/C had been changed from 72 to 60. Not satisfied at all.
February 20, 2013