Rated 1 out of 5 by mark56 Unable to sleep
There was a water pressure problem and unpredictably, several times thruogh the night, their would be a blasting high freq noise that would wake me up in the middle of the night. I complained each day (I even taped the noise to show the staff). It would last upto a minute at times. I can send you the iphone taping. Spoke to guest services and engineering, unable to fix and unable to change room, at capacity
May 27, 2013
Rated 1 out of 5 by Pasi Does not meet Sheraton standards
Stayed here for two nights... the First room was very worn out, but clean. Only problem was that it was on the floor where there was construction going on so it kept me up until 11:30PM and woke me back up at 7AM.
I asked (and got) a new room for second night. This time it was far enough from construction so no noises, but the room it self was very worn out and downright dirty.
I will not stay here again.
December 20, 2011
Rated 3 out of 5 by Hnlmale50 Lots spent on renovation, staff needs to be more guest focused
Three room changes to get a king sized bed. Called earlier to check about a need for early check, was advised it should not be a problem. Get to hotel early that morning to be told "early check in" is a request. Amazing. Had I know I would reserved the room one day early. Housekeeping staff was a delight, friendly and always with a smile. Front desk, is short staffed making wait longer even for SPG members.
April 16, 2012
Rated 2 out of 5 by Staycationer025 The case of disappearing belongings
I was terribly disappointed to have my belongings removed from my room in between the first & second night of my stay.
After several unsuccessful calls into the hotel & front desk, I finally reached a couple of gems. Ricardo (Security) and Meredith (Front Desk Manager) have been very helpful thus far, but only one set of my possessions has been recovered. Looking forward to having this resolved very soon.
March 1, 2013
Rated 4 out of 5 by Bucky Elevators
Everything was going well,until our unhappy experience with the elevator service. During our stay we had to wait in endless long lines to get to our room on the seventh floor. And worse on the day of checkout,we waited 1/2 an hour to get out and we were anxious to make our train. Seems like no one cared about the regular guests only the people there for meetings. Needs improvement! I will not stay again.
March 19, 2013
Rated 1 out of 5 by StarwoodSupporter Disappointing in every way
People lying on the floor in the lobby, could never get the concierge on the phone and they would never call back, waited in line sometimes for 30 minutes to talk to them, room service was poor, hotel seemed dirty. I won't go on. So frustrating for a Sheraton property. I was told that it was the busiest time of the year. Why wouldn't you staff up it that was true? Also, it's not in the best part of town.
January 1, 2013
Rated 1 out of 5 by Charlie61 Expensive
I thought the hotel was expenisve for a very small room. The mirror in my bathroom vibrated and made a noise whenever the light was turned on. This should not happen when I am paying $500 per night. Also there was very looud construction throughout the first night, the drilling from the street kept me awake. there was no notifcation of this possibility from the hotel, and I am sure they wee aware of it.
December 9, 2012
Rated 5 out of 5 by Brucey Staff at this hotel exceptional
My family and I spent a night at the hotel in transit from the USA to South Africa. On checking into the flight at JFK I realised I had left all our valuables in the safe and with it being peak season I had to take the flight back to South Africa. The security team at the hotel were ultra professional in clearing my safe and sending all my valuables by FedEx back to me in South Africa. Amazing service!
January 8, 2013
Rated 5 out of 5 by Cricket3o3 This hotel met all my needs, A+ for cusotmer service!
I was pleasantly surprised with this hotel. It was clean, updated, great work out area and most importantly the staff was excellent. Our cleaning lady Mrs. Enriqueta Newman was the epitome of GREAT customer service!! She assisted us while we were at the hotel and took care of our requests immediately. The room was clean, it was set up efficiently and the complimentry Starbucks coffee and Earl Grey tea was a PLUS! We liked the location near Radio City Music hall which is right around the corner and Times Square which is a few blocks down the street. Easy walk to subway/train/bus transportation and/or if you prefer a cab there were tons of them. The hotel lobby and bar were quite nice. Room service was quick, approximately 30 minutes to arrive (they met the time provided to us when we ordered) and the food was excellent; we arrived late and ordered a cheesburger, Reuben, salad and Calamari ...it arrived hot not cold!! In addition, I had an opportunity to meet the manager while checking out, she was informative, professional and happily took my commendation for the associate that checked us in. He was very informative and helpful with all of our questions. He informed us of all the hotels amenities as well as recommendations for site seeing. We loved our stay at this hotel and will most definitiely return and/or recommend it to my family or friends! Good job Sheraton staff!
February 25, 2014
Rated 3 out of 5 by travelgenius Less than normal experience
I have stayed at this hotel many times. This time was sub-par...when I arrived, refused to honor confirmed requests and lifetime gold status, saying they only give late check-out, entrance to club lounge to platinum as hotel is under different management. I ended up paying additional for access to club floor (had booked thru trade-show and club rooms sold-out; had called hotel to see if would give access to club at least); they did give me a room on the club floor when I paid the $25 additional per night; room was absolutely terrible with a hospitality room across and awful furnitue set-up; I was moved to another normal room that was fine; breakfast in the club was a mess next morning; dishes and used materials piled all over; food was pretty much delpeted and not being replaced; very little staffing...
The lounge that evening was good and breakfast next day had normal staffing that remembered me and service was up to expected.
The day after I checked in, I went to the front desk and was given a late check-out for the next day as normal with no issue at all.
Not sure what happened here, but the person I was traveling with was at the point of never coming back and we are longtime SPG members , have stayed here many, many times, and are both close to lifetime platinum.
February 20, 2014
Rated 3 out of 5 by Alexandra19 Great location, Platinum Status not recognized
The location of the hotel is great, and it is a clean and renovated hotel. That being said even though I am Platinum and usually get an upgrade upon check-in, I was placed in a small room right next to the elevators and ice machine.
At 4 am when I called the front desk and explained to them I hadn't been able to sleep due to all the noise, I was told "Sorry but I can't change your room tonight." After explaining that I was only in for one night and needed to get sleep I was placed on hold for two seconds and magically there was suddenly a room available for me to move to.
The club lounge is ok. I only wish they would clean up faster. Many of the tables had dirty dishes on them waiting for cleanup and I had to ask to have one cleaned so that I could sit down to eat.
I have stayed at many different Starwood properties and while it is a nice hotel, customer service could definitely improve.
September 10, 2013
Rated 2 out of 5 by ash4 I would not stay here again
I did not have a good experience at the Sheraton on 53rd and 7th. First, the room was extremely small, allowing for no space to work at the desk. Second, the shower curtain in the bathroom had a very bad smell of mildew. I asked for it to be replaced, but it never was. Third, the walls are paper thin and you can hear everything in the other rooms.
December 19, 2013
Rated 5 out of 5 by Steph972 caring staff
I suffered a death in the family while I was staying at this Sheraton.From the moment I asked the staff if I could extend my stay to deal with this tragedy, everyone from manager to door staff went out of their way to help me and to ease this terrible time for me. I never expected all this from what appeared to be a big impersonal NY hotel. I cannot say how much i appreciate my experience there.
July 22, 2012
Rated 5 out of 5 by Bill28 The Best of Everything
Every couple of months our family enjoys an overnight visit to NYC. As of the last year we prefer staying at the Sheraton New York. Being on 53 and Seventh the hotel is centrally located to Times Square, surrounded by amazing restaurants and has been recently totally renovated. Their staff is always very accommodating to meet any need that may arise. My wife and family always enjoy out stay...
March 18, 2013
Rated 4 out of 5 by PK77 Platinum Status?
I liked the hotel overall and the location was excellent. My main concern is just the overall rewards program. I was a Platinum Member but there was truly no benefit of being a Platinum Member. In my opinion, there is no difference between Gold to Platinum. I'll probably try another reward program from another hotel. Why spend money to achieve Platinum status when really there are no benefits?
January 6, 2013
Rated 4 out of 5 by AKC33 Good hotel with a "NY attitude"
Hotel itself is nice. I have stayed here numerous times for business. This latest visit, there was some construction going on on the ground floor. Despite being on the 34th floor, it was quite loud. When I called the front desk to see about changing my room, the woman who answered did help me but had an attitude about it. I have experienced less than favourable attitude on numerous occasions.
March 4, 2013
Rated 5 out of 5 by tbay41 Excellent location, amazing food, great room, greater staff
Our team chose Sheraton for annual customer meeting. Food was the best I've had at a hotel and then some, hotel banquet/catering staff were VERY responsive, front desk & housekeeping as well.
It wasn't perfect - elevators VERY slow [full occupancy] and shower water pressure was so-so - but as close as you can expect short of paying $800+ for a 5* hotel.
December 6, 2013
Rated 2 out of 5 by LA1207 Location is the only good thing
I was extremely disappointed during my recent stay. The Preferred Desk staff was surly, arrogant and unfriendly. They never used my name, and were brusque and robotic during check-in. The room was the worst I have ever had at this hotel. It was extremely tiny and had NO dresser or drawers. We had to literally live out of our suitcases for three days. Given the tiny, tiny size of the room, this made the space even more uncomfortable. The “security” staff they have in place in front of the elevators is a joke – they NEVER once asked anyone to show room keys. Anyone and everyone who wanted to come in off the street and enter the room elevators had unfettered access. Obviously, the location of the hotel is great – and that is the only thing I can recommend about this hotel. I certainly did not feel like a Gold SPG member and this stay made me question why I should remain loyal to the Starwood brand.
December 14, 2011
Rated 5 out of 5 by jersey0904 Will Stay Here Again
Beyond my expectations! From the staff, to the room, amenities and location! I will definetly stay here again and recommend to friends and family. The staff was so accomodating. The reservation desk, the concierge...the staff in the lobby, in the Club Room--even the cleaning people were so nice. Honestly, I do not write reviews unless I feel that strongly about something. So here it is.
January 24, 2013
Rated 5 out of 5 by WalkInRegistration Go Figure
Hotel folks were great, friendly - - However - - Booked room as "walk in" so could not use AAA. Explanation was only an advance booking online allows that.
Techology 1, In Person 0
February 3, 2014
Rated 3 out of 5 by carotta Housekeeping very poor
hi. When I arrived I noticed that all the surfaces were dusty -- days worth of dust. The table next to the chaise lounge was dirty -- someone had eaten dinner on it and left a mess and it was not cleaned up. There were also crumbs and debris on the floor. I rang housekeeping and they sent someone to vacuum the floor, but the table and other surfaces were never cleaned.
October 31, 2013
Rated 1 out of 5 by Worstno1 Worst Sheraton I have ever stayed
Everything seems to me the worst among the worst except for the gym and the location of this hotel. This was my 4th or 5th stay and would have been my last time. Simply failed in every category; especially coming from a Lifetime Platinum member's perspective. Even the lounge was the worst among all hotels I have stayed.
December 27, 2013
Rated 1 out of 5 by Jensin August 3, 2013
I have stayed at this property many times with no complaints, however I used my points on August 3, 2013 to book 1 night and the room was not ready to checkin to at 9:30pm. they offered free wifi but that was not good enough. I called hotel and left message with manager and they never returned my call. I used a lot of points (12000)to book this room and I was very unhappy.
October 17, 2013
Rated 5 out of 5 by buckwheat great stay in mid summer
I came to this hotel with my expectations in check because of reviews I had read. The hotel exceeded my expectations in most respects.
The location is terrific, the ac was great and the lounge, while crowded, was sufficient for food but superior for service. Our first night there we arrived as they were putting things away and the kind fellow returned trays of food for us to enjoy.
August 11, 2012
Rated 2 out of 5 by StarwoodVeteran Slivers of Soap
We (two guests) were provided ONE bar soap in the shower and ONE at the sink for a 4-night stay. The bar soap in the shower was a mere sliver on the second night. While this may be acceptable for a ONE-night stay, it is not for a 4-night stay. Sadly, we had to make a trip to the front desk to have Internet credited even though we selected Internet over points.
November 12, 2013
Rated 1 out of 5 by IGNRF Miserable experience
Room was 80 degrees when I checked in. Two calls to desk got No results. Spoke with front desk mgr next morning and when I returned the room was a chilly 66 and when I went to bed that night it was 62 degrees. Another call to desk and back to 79 degrees. I have never been so uncomfortable in a hotel and believe me I will never stay at this property again nor would I recommend it.
January 18, 2013
Rated 5 out of 5 by Lenore103 Yes I'll return!
I had a great experience at this Hotel. The staff was very professional. My room was impeccable! It looked like a picture it was so neat and pressed out!
Everything was gleaming, the mirrors, the furniture, the chrome in the bathroom. Almost fake. I was very impressed.
It was a pleasure to come back each afternoon to find my room pressed out.
Great housekeeping! Yes I'll return!
January 28, 2013
Rated 5 out of 5 by StarwoodVoyager Perfect Location & Comfortable Rooms
Our family came for a weekend visit to see a Broadway show. We had 2 club floor rooms - double and king-sized. Both configurations were clean, comfortable and beautifully decorated as a result of recent renovations. We enjoyed access to the club lounge for the continental breakfast or to get a beverage and a snack. The views of Midtown from the lounge are great. The location of the Sheraton at 53rd & 7th is excellent. It is very close to all the action but just far enough to be away from large crowds or traffic noise. It is just a couple of blocks to reach Times Square, Rockefeller Center, 5th Avenue or Central Park. In addition, there is a subway stop right next to the hotel. It is a busy hotel and I would not count on early check-in being available, but this is typical for most hotels in Midtown Manhattan. We will definitely return to this awesome hotel and highly recommend to others visiting New York City.
August 19, 2013
Rated 2 out of 5 by lmoyano Sheraton New York Times Square
Too dirty, particularly the bathroom (shower curtain and bathtub were full of hairs) and the closet (found coins, toilet paper and business cards).
Too small, the bathroom is too small. Two people can't be there at the same time. Shower is uncomfortable.
As usual, I asked for it every time: Internet is a commodity. Stop charging it to your guests, it must be complementary.
August 26, 2013
Rated 5 out of 5 by Ferry25 Black Friday Weekend
The management treated us GREAT. Platinum upgrade to a suite, Welcome gift, Club level access for breakfast & snacks was helpful. Location to Radio City & just NYC itself was ideal. Nice visit for the family.
January 26, 2014