Rated 2 out of 5 by MrsC dissapointment
Paid for an upgrade to use the club lounge. Club lounge anavailable first night due to a private function. Unattended the rest of the day. No diet refreshments, call front desk, no reponse. Club lounge with trash.
As far as a conference center, great accomadations.
October 22, 2011
Rated 4 out of 5 by MeganL7312 Nice Hotel, Terrible WiFi
The hotel is large and beautiful. The thick shades in the room allowed for a pleasant sleep in the dark.
My only complaint is about the WiFi. I paid a WiFi fee in my room, and my computer would only stay connected to the WiFi for approximately 3 minutes at a time.
September 17, 2012
Rated 4 out of 5 by Mary51 Comfortable and Quiet
Our room was quite comfortable. The bed and bedding was very nice. I appreciated the responsive air conditioner. There are many restaurants and shops nearby. The hotel is extremely convenient for walking to Northeastern University. I would have liked a blow dryer.
September 1, 2013
Rated 2 out of 5 by Morrisw need improvement a lot
Call room service for hot water, but never send to me.
No coffee machine in the room.
Did not recognize me as a P member and did not ask me for P member check-in gift choice.
Lounge is too small and breakfast is served with bread, fruit etc without fried eggs etc.
July 24, 2012
Rated 4 out of 5 by 312J No more in-room Movies
Happy with stay overall, but disappointed that there are no longer movie rentals in-room! I guess I was only person silly enough to pay $15 to rent a movie? I loved that feature especially since regular TV stinks! First the mini bar, now the movies, what's next??
December 16, 2013
Rated 5 out of 5 by jdog1 Great location/great hotel
Stayed here with my family for family reunion/75th birthday celebration. It was so great. Allowed everyone lots of choices. Lots of restaurant option. Pool was amazing. One room smelled of smoke and we were placed in a suite as a replacement. Very helpful staff.
January 2, 2014
Rated 5 out of 5 by HappyRob Recent Stay at Sheraton/Prudential Builiding
Our experience was nothing but positive. From the moment we arrived until check-out we felt welcomed and supported. Thanks for making this a special place to stay in Boston.
August 7, 2014
Rated 5 out of 5 by karmkar45 Everything is great in this hotel.
I will say that hotel exceeded my expectations. Very polite staff, superb facilities, exemplary environment. Only distraction was gross misuse of breakfast and evening refreshment facility by ineligible guests by using card from friends from one club level room.
June 24, 2012
Rated 5 out of 5 by Mountain1 Great location
Traveled for business and was able to explore the city and play. Great location and staff were accommodating! Great view of the ST. Charles river. Room was comfortable.
August 8, 2014
Rated 5 out of 5 by dklieu Great Hotel
I got to the hotel at 10:00 AM, which should have been too early to check in. Yet, the front desk got a room for me! This was great. The staff was very friendly and helpful in directing me to my conference and to the subway when I left. I would stay here again.
November 6, 2012
Rated 4 out of 5 by EdCos716 Great location
I enjoy staying in this hotel as it provides good location and service. What keeps from staying is usually price. I would stay more often if price was competitive
August 10, 2014
Rated 3 out of 5 by 432NBB Charging for Everything
I have been coming to this hotel for 20 years, but this is the first year that everything cost:
wifi, roll away bed, refrigerator. Everyone was friendly, but they are charging for everything.
July 28, 2014
Rated 5 out of 5 by ASBO Great stay
I found the Sheraton Boston to be an outstanding place to say while in Boston. It has an excellent location, wxcellent facilities. I particularly like their green room program, whereby you can recieve a voucher for those days when you do not need room service.
October 29, 2013
Rated 4 out of 5 by bob707 This hotel has a great location
Shopping, dinning or casual walking around the city. It’s all there.
September 2, 2014
Rated 5 out of 5 by Pern perfect place
I and my daughter stayed 3 nights with one king bed room everything perfect but i cannot sleep because of coughing at night ,tired change environment.
I still love to stay here ,good location easy to go to Prudential Center and train station and Copley square
August 29, 2013
Rated 4 out of 5 by ekrub63 Meeting Attendee
Overall a decent hotel. Staff was very accommodating. Rooms a little on the small side (bathrooms very small). Great location attached to the Shops at Prudential and walking distance to many of the great Boston attractions. The GM is amazing and very visible.
November 21, 2013
Rated 4 out of 5 by kennywood Vacation guest
The valets out in front did a GREAT job 1000 cars!!! and they were the best. The ONLY thing that was a problem was the shower was nasty in the grout lines. Liked being attached to the Mall. I will stay here again. Was not not recognized as an SPG GOLD member.
November 15, 2013
Rated 4 out of 5 by Slabby Heart O' the City
I found that the Sheraton was a very good hotel with a great location. The main reason why I chose to stay there was the location. Natalie, the Concierge, was excellent in recommending restaurants or places to go and visit, helping with the logistical end of the trip. Yasim, the Valet, was very helpful when I parked the car in the garage. We valeted the car but the car was not parked in the garage. I asked him why not, he said I was a VIP. But I would like my car garaged, that is what I paid for. I asked him to take it off my bill, since it wasn't being garaged. And he did. It meant a lot to me for him to do that.
The price of the room was exhorbatant. Way more than I thought I would pay. Being from NYC, I would think that prices would be cheaper than NYC but they weren't and we stayed in a business district and stayed on a weekend, so it usually is less expensive. Boy, was I wrong.
Overall, the experience was very good. The people were great. Facilities were clean and location was top notch. I would recommend to stay there.
October 15, 2012
Rated 4 out of 5 by SASmd concierge svcs
Concierge service- Ellen
Professionalism and excellence-
Great recommendations, great follow thru to get reservation. Specific directions to get there.
Gave us suggestion for Boston Museum of Science we would not have thought about. Great movies at I max
October 20, 2013
Rated 4 out of 5 by mikeg1943 Average look and feel but great staff
Hotel has been redone but is very bland and unimpressive, Our room was ok but the bathroom was tiny.
August 25, 2014
Rated 4 out of 5 by AK24 I had an enjoyable stay.
The staff were friendly and very helpful. The room was clean and quiet and had a terrific view. Having such easy access to restaurants and shopping was wonderful. I would have loved a microwave, refrigerator, and access to laundry facilities.
May 20, 2014
Rated 4 out of 5 by SandyNP Great amenities
Outstanding facilities for the fitness-conscious customer - excellent workout equipment and a pool that provides comfort and workout capabilities. With easy access to the mall, there are lots of opportunities for last-minute shopping excursions.
April 15, 2014
Rated 2 out of 5 by Jacki27MT Not what I expected for the price
I was asked at check in if I would be willing to give up my 2 bed room for a 1 bed room. Since I was traveling alone, I agreed. My new room was the size of a shoe box right next to the elevator and ice machine. My being a team player backfired on me.
October 30, 2013
Rated 3 out of 5 by Rikimem0 Rooms need improvement
I was told that I would get a room with view, yes, I got a view which was the other building facing my room. The problem was curtains which allowed no sun light if they were closed.
Room was noisy.
Despite asking a king bed, ended with a double bed.
December 18, 2012
Rated 4 out of 5 by MensaS Internet, food, a/c
Our room was pretty and comfortable.
The internet in the lobby was very slow. It was almost unusable.
The food for the Mensa event was poor. It was all simple carbs and sugar.
The meeting rooms were frigid.
July 6, 2014
Rated 5 out of 5 by BigBMidwest Excellent
A great stay in a great hotel.
The staff handled a minor problem quickly and professionally accomodating my indiviual request.
I was very impressed that every time I received any level of service from the staff, there was no expectation of a tip.
October 15, 2013
Rated 5 out of 5 by Douglas73 Great location
Pillows are extremely soft. Made sleeping difficult. Room was phenomenal otherwise. Food service in the club was mediocre. We enjoyed the beverage service.
August 5, 2014
Rated 4 out of 5 by pcmaplanner Lovely experience!
Lovely hotel and excellent staff! I might suggest a full length mirror in each room,,,
The staff is excellent and the location is wonderful for conferences connected to the Hynes and guests seeking a wonderful downtown/Back Bay Boston experience
January 16, 2014
Rated 5 out of 5 by Ernest2014 Great location, Staff and amenities
My first time in Boston was very pleasant staying at the Sheraton. Great staff, always willing to help. Room very good and the facilities like gym, pool and elevators always great!.
July 23, 2014
Rated 3 out of 5 by NHTraveler Internet Access
I was disappointed that with the cost of the hotel, internet was not included in the rate but was an additional fee. Having to go to the lobby to connect with my computer did not work due to being on the go so much for the conference I attended.
October 28, 2013