シェラトン・フィラデルフィアソサエティーヒルホテル

  • アメリカ合衆国
  • 19106
  • ペンシルバニア,
  • フィラデルフィア
  • One Dock Street,
  • (2nd and Walnut Streets)
  • マップ

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Rated 4 out of 5 by 447 reviewers.
Rated 5 out of 5 by Great overall experience All the hotel facilities were in good condition and readily available. The hotel and staff was very responsive to any comments and concerns. August 18, 2014
Rated 4 out of 5 by Lovely Hotel My only concern is the lack of automatic opening front doors. It makes it hard for those of us who use an ambulation device such as a cane to open the heavy doors. August 18, 2014
Rated 5 out of 5 by Wow-Great Family stay from time entered to time left, all staff were great. Rooms, location, décor, A+ August 18, 2014
Rated 4 out of 5 by Before you go, ask if a wedding is going on that night. If yes, go elsewhere The hotel is lovely, in a quaint section of old Philadelphia. Front desk staff was great, although there should have been more than 2 persons at the checkin desk on a very busy Saturday afternoon, with multiple wedding parties at the hotel. Lunch at the hotel restaurant Taste was surprisingly quick and delicious. The problem occurred in the evening with loud music from a wedding reception that I could hear on the fourth floor! When I called the front desk at 11:15 I was told the reception was not scheduled to end until 12:30am. Seriously??? At a hotel??? I was given a $50 credit on my bill, but would rather have had a good nights sleep. August 4, 2014
Rated 5 out of 5 by The hotel is in a wonderful area I enjoyed my stay at your hotel. It was an enjoyable experience from the moment I walked in. The only reason I did not give out excellent on room comfort, was when I reserved the room I requested a king bed. When I arrived at 8:15PM on the night I arrived there was still a wait for a king room to become available. I enjoyed the double bed room that I went into. The sleep aspect of it had nothing to do with your hotel and more to do with my own activities. July 30, 2014
Rated 5 out of 5 by The managerial staff is amazing My wife, infant child, and I stayed at the hotel for a wedding. When it came time for the reception, my child was too exhausted to stay up any longer. So, my wife stayed with her in our room while she slept. She was going to miss the meal, but I asked a woman who was in charge at the wedding (I don't know her name) if it was possible to take my wife's meal to the room. She was happy to help and even brought her a glass of wine. We were very happy with this level of service and thankful for the help of the manager. August 11, 2014
Rated 5 out of 5 by Nice, convenient Nice updated rooms, friendly staff. love the lounge. August 14, 2014
Rated 5 out of 5 by Excellent, Relaxing and Centrally located Overall had a wonderful experience. Rooms were great, hotel was centrally located with a very friendly staff and facilities met all of our needs. Only opportunities we found was parking was on the expensive side and could be reduced slightly and the bar offered no happy hour even on Tuesday which is apparently a neighborhood HH day. That would have made our experience excellent since we had our kids and it would have been nice to relax at the hotel. August 10, 2014
Rated 5 out of 5 by Hotel was nice The hotel was very nice. When we got to our room it was unbearable very hot we gave it some time, when it didn't cool down, we call for service, there was a quick response he came fixed it at least we thought. We went out for the evening only to come back to the same out room. Now its about midnight we call downstairs and luckily we caught him as he was leaving , he came back did a few other things to the unit and got it working fine. Needles to say we had to stay up to make sure it was working finally got to bed around 1 and sleep like a baby. August 6, 2014
Rated 5 out of 5 by My Stay We had a great overnight stay. Only drawback was the $55.00 breakfast w/o tip. We can get the same meakl at a great diner for udner $20.00. August 11, 2014
Rated 5 out of 5 by Great place to stay for business or pleasure I stayed here for a quick in-and-out trip to Philadelphia. I was amazed first of all how conveniently located for the airport this hotel was; a pleasant surprise. The hotel was spacious and I liked the interior courtyard, although be aware it can add some walking to your trip. But you'll be walking a bit anyway, with the way this hotel is so close to the sights of Philly: the Liberty Bell, Constitution Museum, etc. And it's just blocks from the water so if it's nice out that's a good stroll. It's also near Jefferson University if your travels take you there, and it's 10 blocks away from some hip restaurants along Walnut. The rooms themselves are the quality you expect from a Sheraton hotel, and there's plenty of in-room coffee and free water bottles to start you on your day. August 6, 2014
Rated 1 out of 5 by Cleanliness was not up to par My room was lovely and appeared clean, however there was a distinct musty smell in the bathroom that made it clear that it was not clean. I called Guest Services to explain there was a musty "wet towel" smell and requested they send Housekeeping to use a disinfectant or bleach-like cleaner to remedy. It was evident that Housekeeping did not clean the bathroom, and in fact, Housekeeping never visited my room during my entire 3 day/2 night stay: the coffee service was not replenished, the trash was not cleared, and the musty smell remained. I did not expect them to ignore the room altogether, especially given my request for a bathroom cleaning upon my arrival. Lastly, I had to kill a few ants that were crawling in the entryway as well. I've stayed here before and did not experience these problems, so I would recommend. August 4, 2014
Rated 2 out of 5 by Service Needs Improvement Asked for extra towels when checking in - did not get them. Credit card charges higher than actual folio charges, difficulty reaching Billing to get a credit posted. August 7, 2014
Rated 1 out of 5 by Nightmare Hotel overbooked and I was forced to stay over 30 minutes away in a hotel that was completing renovations. It was 2am! August 7, 2014
Rated 4 out of 5 by Too little Philly I intend to come back and see more of Philly And when I do .. I'll most likely pick this hotel. Negative: leaving yesterday at 5 am and couldn't get someone to answer the telephone at the valet station despite being told by the valet earlier the day before to call at 4:45 am to have a cab ready for me at 5am. Otherwise staff was truly excellent. August 4, 2014
Rated 1 out of 5 by We were very disappointed We had used points to book this hotel, and have another reservation for September as two of our children are in school there. I have booked a reservation at an alternate hotel do to my dissatisfaction, but have not cancelled my 4 points reservation. We arrived at 4:15 in the afternoon to find that there were no rooms with King beds available due to housekeeping staff issues. We agreed to take a room with 2 double beds, and upon entry there was a strong odor of smoke, we requested another room, waited about 10 minutes and an associate came to us with a key and upgraded us to a "suite." I am not one who often complains - and the staff was responsive, but things were not up to Sheraton standards - bathroom floor cleanliness, towel size and quality, empty dispensers in the shower, sluggish tub drainage. July 9, 2014
Rated 4 out of 5 by Good location and Comfortable Hotel This hotel was very good even though the conference room we had was very cold and the AC was loud. We managed but I know we were just a small meeting there. The beds were very comfortable. The Green program is great as well as the Starbucks and bar in the hotel. I would be happy to stay here again. August 4, 2014
Rated 4 out of 5 by checking in and out Good hotel. Only problem is that they were chronically short staffed at the check in desk when many people were checking in and out August 4, 2014
Rated 4 out of 5 by GREAT PET FRIENDLY FACILITY Greatly appreciate pet friendliness, consistent quality, and location. Staff is also very professional and helpful when needed. August 4, 2014
Rated 4 out of 5 by nice Great location and helpful staff. I really enjoy coming here. August 3, 2014
Rated 5 out of 5 by Very enjoyable stay My wife and I enjoyed our stay at the hotel. The service and staff were excellent. The hotel atmosphere was great. We will definitely consider staying here again if we travel to Phildelphia. August 1, 2014
Rated 5 out of 5 by Very clean and the staff was excellent! Our stay was wonderful. While planning our day the staff was great at offering suggestions on where to go, when to go and the best way to get there. House keeping was friendly and always made sure we had everything we needed. The beds were very comfortable and the rooms were quiet. We enjoyed our stay very much. July 31, 2014
Rated 4 out of 5 by Almost excellent Unfortunately upon arriving at a few minutes past 4 our room was not ready. We had a meeting to attend and I had to change and shave in the first floor bathroom. Although i was satisfied with the rest of our stay the intake staff did not seem to concerned with our predicament. July 31, 2014
Rated 3 out of 5 by This hotel worked for the conference This hotel was exactly what I expected for our conference - friendly staff, amenities and conference rooms that could hold all the participants. July 31, 2014
Rated 3 out of 5 by Other than the arrival... Arrived at the property around 5:30 PM and was notified that a room was not yet ready for me. While the front desk was gracious, it is still unacceptable to not have a room available until almost 7:00pm. Beyond this frustration, everything else met my expectations. July 30, 2014
Rated 4 out of 5 by Good for business travel I was with a business conference group and it took many of us 2-4 hours to obtain our rooms upon check-in. Otherwise it's a great hotel conveniently located near PHL airport and within walking distance of several historical landmarks. July 30, 2014
Rated 4 out of 5 by Nice place Sheraton society Hill, while in hilly, makes you feel like you're not in a city. It's cozy and comfortable. July 30, 2014
Rated 5 out of 5 by perfect location Having never been to Philadelphia before, we wanted near the historic area. We sure got it!! We could walk almost everywhere. We did take the hop on hop off bus for the full range of options the first day.Had the bus drop us on their next to the last stop--one block from hotel. Had a very nice dinner at Taste the first night. The personnel at this hotel were about the best we have ever encountered. Check in they treated you like royalty and I am only gold status. The bell hops and valet guys were always waiting to open doors or guide you to interesting areas or restaurants. Always happy and chatty. The room was very clean and nicely appointed. Only thing I would improve is a snack shop with sandwiches in the lobby. July 17, 2014
Rated 4 out of 5 by Great location and 4 solid stars Pro: Very best location, all interesting places in walking distance, friendly staff and very nice lobby area, would definitely chose this hotel again! Con's: No mini bar, never had this in a 5 star hotel before! Tiny in-door pool only, ashaming prices for valet parking, always trash in the hall ways (trays, empty glasses, baskets), hall ways not always clean (carpet) July 25, 2014
Rated 5 out of 5 by Great Location, Great Service Staff is absolutely outstanding at this hotel, well trained and helpful. Parking valet staff, desk staff, restaurant staff, all great. Beds are very comfortable, rooms are well supplied. Hotel is located within walking distance of many Philadelphia attractions, and close to some amazing restaurants (Zahav is my favorite). I recommend this hotel to everyone I know. June 26, 2014
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