Rated 5 out of 5 by Benlng Superlative service
From the moment we entered the Sheraton royald orchid Bangkok . Sure, the hotel needs a little bit of updating here and there, but you won't find a better level of customer service that I find here. Everyone from the front desk staff, to the doormen, to the staff at the bar and restaurants, to concierge, to maintenance. Everyone is extremely friendly and helpful. The rooms are quite large and very well appointed. Will BE BACK !!!!!!
June 12, 2016
Rated 4 out of 5 by Cbarit66 3 Nights
We really enjoyed the Royal Orchid river location for our first time in this dynamic city. The upgrade to small suite was a plus and the lounge and lounge staff were first class! Might be one of the best lounges I have experienced for the variety of food and drinks to the attentiveness of the staff. Skip the long boat tours, stay on the big river, unless you want to see large water monitor lizards amongst the filth. We were too busy seeing sights and at the lounge that we never used either of the pools. Some of the store staff from 2nd floor shops were quite aggressive - turn off, but the Sheraton staff were awesome.
June 11, 2016
Rated 4 out of 5 by NicholasP Friendly & Helpful staff, strategic location
Thanks Mr Nimit & Ms Lattaporn for their fast response & being helpful. Great smile from them make us feel warm & pleasant throughout the whole stay in the hotel.
June 9, 2016
Rated 5 out of 5 by JWJ88 Comfy stay
Great view over the river, excellent customer services and extremely helpful with directions.
Enjoying the stay and will come back again next time.
May 31, 2016
Rated 5 out of 5 by djthemc Amazing view of the river
I received a great room on the 6th floor that felt so close to the boats on the river. Such a great view. Received an upgrade to a room with a separate living room and bedroom. Definitely would love to stay in this room again.
While other people would rather have a SPG plat free breakfast in the restaurant, I actually prefer the lounge access. I feel like they're giving almost 3 meals for free rather than 1 breakfast. I often miss breakfast so it fits my schedule better when I am at the hotel in the afternoon or evening.
May 18, 2016
Rated 5 out of 5 by ElhamR A great place to stay
Very helpful and friendly staff. We arrived 3 hours earlier than checking time and I wasn't feeling well at all they offered us a room right away.
Room had a beautiful large window overlooking the river.
I loved the Breakfast buffet but my husband thought they could offer more.
May 10, 2016
Rated 5 out of 5 by Monsucher Extraordinary SPG-Platinum recognition
We stayed in the hotel for two nights. Our Platinum-status was immediately recognized and we got a room upgrade from a standard to an executive club room. It had the best view I ever had in an hotel and at Bangkok in particular. Mentionable is also the very well equipped club lounge. Also one of the best club lounges I have ever seen in a Sheraton. To keep it short: The facility as well as the very responsive staff are a hit!
May 7, 2016
Rated 5 out of 5 by Madmolly Excellent
The hotel was excellent,everything about it,the staff couldn't do enough for you the view from the bedroom was on real and the food excellent.one off the best hotels I've stayed in!!
April 28, 2016
Rated 5 out of 5 by MichSonCA Impeccable Service
My wife and I stayed one night at the Royal Orchid Sheraton Hotel & Towers and wished we could have stayed longer. We were treated very well and the accommodations were very comfortable and welcoming. The restaurants were superb. The boat shuttle was great. The view of the river from our room was phenomenal. All the staff was very friendly and welcoming. The Club Lounge had food, drinks, and service far beyond what we have had in many other lounges. We were very impressed. We would definitely stay here again, and for more than one night.
March 19, 2016
Rated 5 out of 5 by Rledoux Great hotel for a relaxing stay
We had a great time relaxing during out stay here. This is a great location and the staff is very attentive. The food was excellent as well up in the Platinum lounge. I look forward to staying here on my next stay in Bangkok!
March 18, 2016
Rated 4 out of 5 by NN88 Great Service but inconvenient location
Great Service but inconvenient location.
March 13, 2016
Rated 4 out of 5 by FellowHuman Stellar service, with a few areas that could be improved
Overall, the facilities and service were excellent, though there were a few disappointments for us that made our stay less enjoyable.
First, the positive:
(1) The standard of service is very high. We were quite impressed with most of the hotel employees with whom we interacted — especially in the Sheraton Club Lounge.
(2) The location near the river affords nice views from the higher floors (though somewhat marred by the huge construction projects across the river), and it's reasonably convenient to the Royal Palace and surrounding temples.
(3) The Executive Suite is spacious, comfortable, and well designed.
(4) We appreciated the live traditional music in the lobby.
Now, the areas that could be improved:
(1) There was almost nothing that we could eat in the restaurants. We follow a healthy diet (emphasizing fresh green foods, with no animal products), but we found all the hotel restaurants (and the Club Lounge) to be highly focused on meat and dairy products. There was almost nothing we could eat, and nothing that was appealing enough for us to want to dine in the restaurants, so we wound up needing to go out for all of our meals. We request that your chefs take into consideration the growing trend of health-conscious eating by offering a greater variety of vegetarian and vegan items (e.g. not just plan stir-fried morning glory, but creative and flavorful vegan dishes). Likewise, the Club Lounge should offer a salad bar (as most other Sheraton Clubs around the world do), and fresh juices would be appreciated, too (as one finds at many other Starwood properties in Thailand and elsewhere).
(2) Despite being an SPG Platinum member (and despite the fact that I had requested a high-floor room), I was not given a room on an SPG floor. Instead, I was given a room on the 16th floor, which required us to keep changing elevators every time we came and went from the Club Lounge, which was a nuisance that could've been avoided by giving us a room on the 17th floor or higher.
(3) The hotel’s ferry service to and from Saphan Taksin was sometimes unreliable. A few times it was 5 or 6 minutes late, which is not too bad, but once we rushed to get to Saphan Taksin by 2:09, in order to catch the 2:10 ferry, only to find that the ferry had already left a few minutes early (around 2:07), requiring us to wait another 35 minutes for the ferry. (And, while we were waiting, the ferries of several competing hotels came and went 3 or 4 times each.)
(4) On two occasions, the housekeeping staff threw away items that were not garbage. One was a a flower arrangement we had put on the table, and another was a pastry we had planned to eat later (apparently they assumed it was rubbish because it was in a small paper bag on the shelf).
(5) The internet was unusually slow (webpages taking a long time to load, etc.).
Other than those issues, the service was excellent and our stay was quite pleasant, and we would not hesitate to recommend this hotel for guests keen to stay right on the river — with one caveat about limited options for healthy eating in the Club Lounge and the hotel restaurants.
March 3, 2016
Rated 4 out of 5 by Samuelho This hotel has good customer care servcices
This hotel is flexible to accommodate my needs and very helpful to guide me to the good sight-seeing place.
February 28, 2016
Rated 3 out of 5 by Sawasdee2016 Train your staff
1- My VISA PREMIER was refused for check-in deposit, so I had to pay each time after consuming F&B in hotel. Staff keep saying that I have a debit card despite evidence. Then manager finally explained that it's because deposit are too long to be refunded from Thailand. But as far as I know, you are not supposed to charge the card for a room deposit and never had such issue in Thailand before with this credit card.
2- SPG member number was given but had to go twice at reception to activate free internet in my room.
3- StarHot discount was refused to me on buffet price at Italian restaurant because it was St Valentin night. Next day I went to check dinner buffet and it was exactly same buffet at same price. Staff said it's too late to discount as already paid the day before.
4- Staff entered in my room to put fruits while I was in the room without waiting me to open the door after ringing door bell.
To conclude, my stay was one of my worst experience in a Starwood hotel. In comparison, Le Meridien and W Bangkok are on another planet of service.
February 18, 2016
Rated 4 out of 5 by Dede46 An evergreen hotel
Wonderful view on the river,very confortable room,well furnished.Breakfast for both eastern and western people.Very good restaurants,oneThai and one Italian.The two swimming pool are a great escape from Bangkok.The personell kind and professional as ever,always ready to help you for anything.This is my favourite hotel in Bangkok,because I know what I am going to find and to have the re !!
February 8, 2016
Rated 5 out of 5 by Absolute Amazing View, Relaxing Rooms and Pool
A top choice in Bangkok - this hotel looks like it’s nearly new, despite having decades of experience under it’s belt. As a Platinum member I was brought to the Club Lounge to complete my check-in, by very friendly and pleasant staff.
I was upgraded to an Executive Club room, one of the xx17 corner rooms facing the river. What a view! I was mesmerized by watching the activity on the river from both the sitting room as well as the bed - which ends up facing the river windows as well for a breathtaking sunset. The rooms were spacious and luxurious - a great place to stay!
The Club Lounge also has a great view, with a wide selection of breakfast options for all visitors. Another area where I simply sat watching the river.
On the 1st floor you can access two pools - the Terrace Pool which has several lounging chairs around it to enjoy the weather and watch the river, and the Garden Pool, which is part of the Portuguese Embassy. It has another large pool with a swim-up bar, and also has a running track around the garden, and lots of peacocks.
The hotel also offers a free shuttle boat between the hotel and the closest train station, in a luxurious boat with cold towels and water after a warm day. It’s also adjacent to the water taxi line, for those looking to take a trip.
I would love to return to this hotel again!
February 4, 2016
Rated 5 out of 5 by Kevin50 Exceeds expectations
This hotel is an exceptional value. The staff, particularly in the lounge, make this hotel superior. When a friend had a medical issue, the hotel accommodated us so we could extend our visit, and helped us and our friend with many courtesies. Much appreciated.
January 30, 2016
Rated 5 out of 5 by Darr Top Hotel in the World
I have been an occasional guest at the Royal Orchid for nearly 30 years. The current management team for the entire Hotel and Towers is the best ever. The quality of service at all levels exceeds all expectations. Particularly noteworthy is the Sheraton Club with its extraordinary food, beverages, physical facilities, and guest services.
January 25, 2016
Rated 4 out of 5 by TravellerDE Nice hotel is close to river
The good part about this hotel is that you have river view from every room. The hotel is clean and modern. Staff were friendly.
January 21, 2016
Rated 3 out of 5 by Spb2nyc Good location
Overall not bad hotel. River views are great. But I had some troubles. Check in first of all. We were escorted to club lounge but only one women there was busy. We had to wait a long time without any attention, nobody offered us a glass of water for example. Breakfast for platinums provided only at lounge and dishes was limited. Evening snacks there was good.
January 12, 2016
Rated 4 out of 5 by Donovan1 Excellent
Our first stay in bangkok. This hotel and staff epitomizes Thai hospitality. Going back to stay there in a few days.
December 12, 2015
Rated 2 out of 5 by Bob18 Canceled approved 24 hour check in
Had an approved check in time at noon, and when i arrived the hotel let me know they didn't have a room available for me. I then showed them the email from management confirming they would have a room when I arrived early, and was simply told "sorry" Needless to say, that evening management did find me and appolgized for their mistake, but that didn't help the issue that occurred earlier.
The good- nice boat shuttle to BTS, but hours can be sporadic. (when the boat isn't running, they have a van)
December 8, 2015
Rated 1 out of 5 by Sri1 Rude staff | Avoid eating here
I am an SPG platinum member who stays >150 nights a year at hotels and >100 nights a year at Sheraton hotels. I travel a lot in Europe, Middle East and S.E.Asia. By far, the staff in this Sheraton, the kitchen staff in particular are the most rude people I have met.
I checked in friday late at night after a long flight and went to sleep directly. Saturday morning I was very hungry and went down to the breakfast place wearing a decent outfit and the slippers they provide in the room. I took some food on the plate and was walking towards my table. A staff (Mr. Chatupol or something similar, he is the chef ) asked me to leave the restaurant in the most rude manner possible. He shouted so loud that everyone around were looking at me. Apparently the slippers are not permitted in the restaurant. There is also a sign board that says that, but it was not so prominently visible.
I said "Sir, please do not humiliate me. The least you could do is to keep your volume down". He says "I don't care, impossible, I have norms here and I will not allow you". I explained him how I do not have spare footwear except for the formal leather shoes I wear with business suit. Additionally I was in disbelief that one could ask someone to leave the plate and leave the restaurant. After pleading several times he said "Ok I forgive you this time, go sit there (a crooked corner)". I felt so awkward and insulted I sat in the corner for few minutes and left.
Next day I raised this issue at the SPG desk and they said they will investigate the issue and get back to me in few days. I don't think an issue as such should be done over 'few days'. As someone from service industry myself, rule no.1 is "Never insult a customer". Nevertheless if this investigation ever happens, I would like to be a part of it to make sure it is not one-sided.
But a note to the management - If I were you, I would advise Mr. Chatupol to contact the insulted guest personally and offer a written apology or oral apology with 12 hrs of reporting. It is important to set an example for client services and coaching your staff. I believe Mr.C has good culinary skills and can go up his career ladder, but you need to help him have the right mindset. I can recommend you to contact Sheraton in Riyadh who have one of the best service-oriented culture. They could also coach your staff on how to have challenging conversations or disagreements without insulting.
Additionally you could try any of the following -
1. Place a card in the rooms asking not to wear the slippers to breakfast
2. Have spare 'acceptable' footwear at the breakfast place for those who wear their 'in-floor' footwear
December 7, 2015
Rated 4 out of 5 by Ohhola Comfortable room and great service
Fast check in and prompt service from Front Desk, Bell Man and Concierge
October 21, 2015
Rated 5 out of 5 by joel90 Lovely hotel with amazing staff
OVERALL IMPRESSION: The hotel has a real old world charm in a very nice and convenient location with lovely staff to top it all off.
SPG RECOGNITION: The SPG recognition of this hotel was great. I was greeted by João the front office manager who was excellent and extremely helpful.
THE ROOM: The room was everything I expected, it was nicely maintained and well kept. The view was great looking out over the river and fun to watch the boats computing up and down the river.
THE HOTEL and FACILITIES: The hotel is a very classic hotel with a nice Thai feel. There is a little shopping level that connects directly onto a larger shopping mall beside the hotel. There is a very delicious Thai restaurant in the hotel that we went to. The food at the hotel was amazing and they also had some Thai dancing that was entertaining to watch while eating our meals. There is another garden and pool that feels totally unique especially in Bangkok as its surrounded by a nice large garden that has a walking track around and also has many peacocks walking around. There is a very well equips gym with great quality equipment and also a great little sauna in the changing rooms. The bar down on the decking beside the river is amazing and I highly recommend sitting down there of an evening enjoying some food and drinks while watching the nightlife on the river.
LOCATION: The location of this hotel is great, with it being located just beside one of the ferry docks makes it great for commuting up to the temples and many other tourist attractions via the river. The sheraton also has a complimentary shuttle boat service down to the main pier.
EXCEEDED EXPECTATIONS: We came back to the room one afternoon and were surprised to find a Birthday Cake in the room wishing my father a Happy Birthday. His birthday was the week before we arrived and yet Mr. João once again went above and beyond to make your stay that little bit more special and memorable.
I highly recommend this hotel as a great place to stay for relaxing and also due to the great location to catch the ferries up and down the river. Spending some time in the garden and pool is truly relaxing. The staff are amazing and made the stay that much more enjoyable and memorable.
October 19, 2015
Rated 3 out of 5 by Colonial Average place at Bangkok
just average hotel with low SPG recognition
October 14, 2015
Rated 5 out of 5 by FAhonolulu All Rooms with Chaophraya River View
First of all, special thanks to the professional staff in the concierge/bell, shuttle boat, front reception and the Tower lounge.
The front office manager, Joao leads his team very well.
I always enjoy being in Bangkok, especially at the Royal Orchid Sheraton. I also see GM all times in walking/checking around to see everything is in order. Just to name a few, the front office manager Joao, Nimit of customer relations, Rungtiwa and Kanjana of Tower lounge.
I have been staying this service oriented hotel over 25 years...always impressed with their services. It is a top notch hotel in Bangkok. Very friendly staff with outstanding/efficient services. Everyone has a can-do attitude. Thank you for being one of my favorite hotels in the world.
SPG recognition is very well and benefits like lounge access here at this hotel is fantastic. 27th floor all glass walled Tower Lounge over Chaophraya River is always very relaxing. Breakfast buffet at the lounge was extensive and very good. Lounge staff outstanding...always try to address your name and has a can-do attitude...I am impressed every time I stay at this property.
The hotel provides shuttle boat services to and from the Saphan Tuksin BTS Sky Train station every 30 minutes till 22:00. The gym is a good size with all kinds of cardio machines, strength equipments and free weights with shower/sauna facility.
October 10, 2015
Rated 5 out of 5 by TimG365 Business Stay Royal Orchid Bangkok
Keith Hardie the GM runs a very tight ship. He is always on the floor and watching daily operations. Great Hotel, friendly staff, amenities, restaurants, rooms and service. Bangkok is not always an easy place to find a good hotel at a fair price, especially when you are there on business. The SRO is the pick of the bunch. Yes, rooms could use a bit of a freshen up but this is normal for most hotels. I had a couple of minor issues in room such as a light switch problem and wardrobe. Keith had both fixed immediately.
Highly recommend this hotel and Keith as a GM. Well done!
August 23, 2015
Rated 5 out of 5 by KETan Good Staff Service & Attitude
My stay was fruitful and enjoyable thanks to the professional and diligent staff in the various departments of this hotel. Very knowledgeable concierge department for transportation arrangements. Fast & speedy front desk personnel helped in checking in. Great lobby bar and club lounge with diligent staff, especially the senior ones who certainly knows how make your day start and end well with their services and skills. Compliments to the following staff I remembered for their good service and attitude during my stays in the last two weeks: Ms. Kanjana, Ms. Janejira, Mr. Wuttichai, Ms. Wanlapa & Mr. Walakarat. Also appreciate the shuttle boat crew for their patience in waiting for those that may be a little slow in getting on the boat and the refreshing towels and drinks provided on return trips when they are needed most.
August 16, 2015
Rated 4 out of 5 by darbey brand makes temptation
during the check in two apples and one banana in the room (a platter of fresh fruit?) looks great. but the working table somehow is not in balance when i put on my laptop. it was not fixed during my 4 night 5 day stay though i didn't complain tempting it would be done ! on last day of my stay i have to call for room cleaning !
first two nights could not sleep well due to oversize of pillow later changed the pillow and slept well.
overall nice hotel no doubt.
August 14, 2015