Rated 2 out of 5 by mika75 check in
upon checking in no spg recongnition. Front desk agent was not friendly. I asked her about the self parking, no direction to how to get to the parking garage, she didnt even inform me that if I bring in my ticket for the parking garage I will get a discount for staying at the hotel. Which I think is important when u are a guest at the hotel. When I got to my room there was a pair of socks in front of my room. Housekeeping came to the room to bring extra towels and I told them that the socks where here when I checked in. The housekeeper looked at hem and kept walking did not pick them up. Which I think she should have at least picked them up, so no guest would have to see those. Upon check out front desk agents was not friendly at all very rude.
April 13, 2014
Rated 3 out of 5 by Yo22 Disappointing
I would rate this as an average hotel. Staff was generally courteous. "Disappointing" as I expected an enhanced service level given rates and location. Maid service could never get it right, inconsistent in leaving amenities/towels and stocking me with only decaf coffee despite my notifying guest services X2. I had an extended stay (about 7 nites) and am in dispute over the bill - being charged around $80 / nite more than my confirmation quoted. I was able to clear up erroneous internet charges ($10/day) at checkout but the clerk said he could not help me get the rate corrected and I had to leave to catch a flight. Food was decent in restaurant, but overpriced, as well. When on the road a lot, this is a worse nightmare to now have to call and haggle over a bill. Maybe I should rate Disappointing AND Irritated.
April 11, 2014
Rated 4 out of 5 by Hpf30 Needs a renovation but great service
Gotta admit this place needs a brightening, but it compensates with great service by caring. Employees.
A special shout out to Katie at the front desk and Laverne in the restaurant
April 10, 2014
Rated 5 out of 5 by AndreaDC Staff went above and beyond
Every staff member was incredibly helpful and accommodating -- from the valets to the bell hops to the concierge to the front desk to the waiter, all went above and beyond to meet our needs.
We arrived in the midst of terrible traffic due to St. Patricks day parade and needed to deal with our car and get a large quantity of boxes to the convention center. The valet was very helpful.
In addition, I want to give a shout out to Kevin, one of the bell hops, who volunteered to wheel all of our materials down to the convention center. He could not have been more good natured and made a stressful situation manageable.
March 30, 2014
Rated 4 out of 5 by bigdaddyo my stay
hotel is within walking distance of the inner harbor.
April 9, 2014
Rated 4 out of 5 by JW4949 Friendly front staff
Having three interactions with Brandon, he was outstanding, friendly and helpful. Katie was also very friendly and helpful too.
April 5, 2014
Rated 2 out of 5 by 1stume Room temps locked at 72
Seems the hotel locks the room temp lowest setting at 72. I usually sleep in a room that is 65. When I called down to have someone look at this they said they would send up an engineer....he didn't show up. I fell asleep and woke up in a sweat. I called down again and they appologized and said that when the engineer became available they thought it was too late....now I can't go back to sleep....
March 31, 2014
Rated 5 out of 5 by PlatinumGuest331 Service done right
The Baltimore City Center hotel provides the highest service I have come to expect from a Starwood property. The valet was prompt and responsive each day, the front desk was always accomodating, and Larhonda in the Club Lounge was very attentive and friendly. Overall, another great experience - thanks, Sheraton!
March 12, 2014