Rated 5 out of 5 by Nizaro Excellent Experience
Very Nice Experience
August 16, 2014
Rated 5 out of 5 by stjone400 great rooms and service
the rooms were spacious and well appointed. The spa facility was qood. The best of all was the reception desk people and especially the concierge.
August 14, 2014
Rated 5 out of 5 by PatK Great hotel
Excellent hotel, with quality rooms, pleasant atmosphere, and friendly staff. Armando at the concierge desk is great, helped us with many dining reservations and bullfighting tickets. Definitely recommend staying at this hotel, restaurant on top floor has great views of the city. Only minor problem, hotel is just outside the main city center. But, several metro stops within a block or two.
August 10, 2012
Rated 3 out of 5 by ginpro61 housekeeping needs improvement
1. dirty socks from previous guests found on the top shelf of the closet
2. old tea bag (dried out) in the electric water kettle
3. coffee cups present on first day of stay and never replaced for the remainder of our 3 night stay / requested for some from housekeeping and were brought glasses instead...
4. disappointed not to have been 'qualified' to stay in the Club Floor. A few years back we booked our son and friend there and they had a room on the +20th (22nd I think) floor. Seems being a Gold member is not good enough for Club anymore?
5. and like many, many hotels, this one does not offer free wi-fi in the rooms.
November 9, 2011
Rated 5 out of 5 by R234 Excellent staff
I travel quite frequently and found the service very hospitable. I would particularly like to commend the staff on the excellent service. Of special mention - Maria Ana Cabral whose ever smiling and pleasant disposition started off the day perfectly - at breakfast at the Lobby Bistro. Also, Sr. Simoes and Sr. Armando, the ever-helpful concierges, helped plan our itinerary most productively. The staff at the Panorama Restaurant too were very pleasant. The location is so convenient and just a short taxi ride to Rossio. I look forward to staying at your hotel on my next trip to Portugal.
August 1, 2014
Rated 4 out of 5 by Tim409 Excellent Business Hotel
After arriving on the red-eye from the U.S. very early, the desk clerk informed me my suite was not ready. He paused, spoke to a manager, and managed to "find" a suite that was ready. This was a great comfort and indicated this staff cared about me. My suite on the 24th floor was excellent--with fantastic views. The modern style and design was quite a pleasant surprise, as the hotel appeared a bit dated on the outside. Service and facilities were excellent. The Spa was great. Panorama restaurant should not be missed. Location is not great for tourists, but the Sheraton was great!
October 4, 2012
Rated 5 out of 5 by david3729 Friendly and Helpful Staff
Looks and feels just any any International Sheraton, which is fine. What distinguished this hotel is the quality and helpfulness of the staff. So many people on the front desk were memorable because of how helpful and friendly they were: Mr. Magellan (I forget his first name), Anna, Claudia, Pedro, Andre, Antonio not only were very responsive, but were personable in a way that made us feel more comfortable regardless of the context for our question or request. Both concierges (Mr. Gomes and another older gentleman) were also marvelous, especially when we needed special services.
November 18, 2012
Rated 5 out of 5 by SoxFan Great Hotel, Great Location, Great Views, Best Plat C/S
I give this hotel a big Wow.
#1 reason is Vanda, the SPG Customer Relations Manager, who went out of her way tp make our two stays at this hotel last week so special in ways and to a degree I have NEVER experienced (which is saying a lot for a 10+ year Platinum member). So, big WOW back to Vanda and the team.
#2 applause goes to the physical hotel, at least the Club Floor rooms, excluding the club lounge itself, which I will address later. The renovations are very distinctive and the rooms are pretty cool, once you learn how everything works -- and yes, you can electronically lower the shade to block the direct view into the bathroom. There is, however, a big difference between the two views, with the Club Lounge (westerly?) view over the park and historic parts of the city vs the other view over not much of anything special, although far and wide.
#3 is the location...just close enough to be very central...sure, it might be fun to be a mile closer to the Bario Alto or the water...but this hotel is overlooking the main park and just across from the Ritz/Four Seasons, with sweeping views of the Golden Gate-like bridge (actual copy) and Lisbon's iconic Statue of the Redeemer, and taxis are plentiful and inexpensive (about 5 euros to go most places).
#4 is the pool spa area which is nice and I like the fact that they charge for entry so it stays relatively quiet.
On the negative side is the Club Lounge, which is one of the poorer international SPG lounges, IMO, and it doesn't have to be. To begin with it is too small if the hotel/club is at capacity -- OK, not much they can do about that without taking out another room. But basically, the food and drink selection is very poor: just cheap red wine, white wine, and beer for alcohol...not even inexpensive Portuguese sparkling wine, and certainly no hard alcohol. Not even any port --- which they used to serve in this lounge years ago, and which is a symbol of Portugal. Not good. Then the food options, whether for breakfast or in the evening are limited and not particularly good. Again, they used to make omelettes and things in the lounge for breakfast -- no more, now you have to go down to the main restaurant if you want a real breakfast. Lastly, they won't let you take food or drink from the lounge to your room -- not even soda for overnight. You should be able to take some wine or a soda to your room...that's chincy/cheap and leaves a bad taste.
As an aside, the proximity of the airport is amazing...10 mins or less...we took a private car which we purchased at the information desk in the arrivals concourse for EUR 25 to go the hotel in order to skip the exceptionally long queue for the public taxis, but the taxi on way back my taxi was was EUR 8.25, including a 1.60 charge for the luggage (by comparison, the hotel car is EUR 45).
Then, when you put all this in context with the rate/cost/value -- it's a wow package.
August 15, 2014
Rated 4 out of 5 by MajorBJ Great but not 5 star
Having stayed in many Sheratons and Westins i would not rate this as one of my best or favourites. The rooms are great sure! But, you still only get paper cups for your coffee and Nescafe. Also my TV didn't work very well the whole time I was there, even after technicians tried to fix it.
My in house laundry was still soapy when i put them on after paying e$12.50 for one item.
I eat at the restaurant twice and both times i received very poor service, actually extremely poor service!
I drank in both bars are these were fine.
In summary it was good but not great.
May 11, 2012
Rated 5 out of 5 by Vmillet This hotel has a great concierge team
They did a superb job in assisting us during our trip to Lisbon
April 22, 2012
Rated 5 out of 5 by Havingfun Stunning
Gorgeous contemporary rooms, the bathroom is sensational. The staff was great and gave us an hour of free wi-fi in lobby. Lots of good eats nearby and it is within walking distance of the historic area. We arranged for a private tour through concerige of both in town and out of town sites. The tour was fantastic and customed to our taste and needs. The cost for 3 was the same as the bus tours. This is a better option. Lisbon was a nice surprise with a very interesting past. It is also amazingly reasonable compared to Spain.
December 9, 2011
Rated 5 out of 5 by DallasDad2013 Very Nice One-week Stay
Lisbon was my destination for a one week vacation and 7-night stay at the Sheraton Lisboa. Taxi fare from the airport was €13.50 with one checked luggage. Return taxi to the airport cost me about €10.
The location is not bad. I walked 15 minutes to Marques de Pombal, then another 15 minutes down Avenida de Liberdad to the main Rossio square. If I got tired, I took the metro. The Picoas metro stop is just across the street from the hotel. For a weeklong stay, it was worth my while to adapt to the metro and it was way easier than in other European capitals. Coffee shops and small shopping centers surround the hotel as well. I enjoyed that fact that the hotel is not the thick of the tourist traffic closer to Rossio and Baixa-Chiado. El Corte Ingles, my favorite shopping place, was a nice 15 minute stroll. (Beware the cobblestone streets everywhere in the city! The wrong footwear, such as my leather loafers, can wear your feet down.)
As a Starwood Preferred Guest, I was not given (nor had requested) a special room on an upper floor. However, I was pleased with my 4th floor room facing the pool.
Check-in, at 7pm on a weeknight, was flawless. The front desk staff were handsome, courteous and helpful. Check-out was equally pleasant. The concierge, Senor Simoes, assisted in picking out the right tours for my first visit to Portugal. All in all, the first floor reception (including doormen and bellman) made me feel quite welcome.
The hotel room had the expected amenities. Some hi-tech features included the electric blinds and unique bathtub/shower knobs. It took awhile for me to figure out how to turn the shower on. Since I was on vacation, this was more comical than annoying. You have to really apply force in turning the left knob, in order to get a shower or running water. The right knob is only for temperature control. The bathroom was modern (with the traditional bidet you find in Europe), with no complaints with water pressure, bathroom lighting, etc.
I do agree with other reviews that fee-based internet access is quite ridiculous. Sheraton must have listened, as they now offer free, one-hour wifi in the lobby area. Since I was not there on business, this was adequate for using my iPad (very easy connection) downstairs in the lobby. Elsewhere I had my smart phone’s 4G network to rely on.
I also agree that paid use of the gym and pool is an outrage. However, knowing that Lisbon weather guaranteed daily sunshine in the summer, I splurged on an all-day access to the spa. The pool area was nice and quiet on a weekday, especially earlier in the day. Entrance to the pool featured complimentary pitchers of iced water with fruit. This was a small indulgence that I kept coming back to during my spa day. The locker rooms were clean and modern, as were the exercise facilities and workout machines.
I had the breakfast buffet once and it was adequate. Most of us are used to American standards of abundant food and flavors, but I’m open to something basic and presentable. The hot plates were okay and filled my stomach. Fruit was always fresh. Bread could have tasted fresher, but the whole breakfast experience was not bad. Most of my meals were outside of the hotel, in an effort to really soak in local flavor.
Overall I very much enjoyed my week at the Sheraton. If you’re demanding traveler and feel entitled to having everything your way, you’ll always find something grievously wrong. If you’re worldly and can accept (and enjoy!) local variations, you will enjoy this location.
July 30, 2013
Rated 5 out of 5 by AJB46 Top Notch Sheraton
I have been staying at Sheratons around the world for more than 10 years now. This one is in the top 5 for sure. Not only is the property itself in great shape, but the rooms are comfortable, spacious and quiet and the staff is outstanding. The spa is also way above average. I was extremely jet lagged when I arrived at the hotel (coming from LA) and so the comfort and convenience of the hotel was much appreciated. I would absolutely stay here again when visiting Lisbon.
May 11, 2012
Rated 5 out of 5 by 02PR60 Sheraton GRAND
This Sheraton has earned the special title "Sheraton Grand" in my estimation because of the exceptional personal service and hospitality that was generously shared with me during my two recent visits while on a tour of Portugal. Nothing could be finer, from the regal welcomes by the Doorman, the Bellmen, Reception and Restaurant to the courtesy by the Executive Lounge Hostess, Management's welcome,, too was extra-ordinary. Just wish you were closer to my home.
November 26, 2012
Rated 3 out of 5 by lisbonspg u get what u pay for
the old adage holds true for this hotel, for sure the weakest in the starwood chain. I wondered why this hotel was so cheap, now i know. ripped towels, broken toilet seat, poor reception on tv, and waking up and noticing speckles of i dont know what on the lampshades. And internet, after paying twenty euros it i have to reboot my smart phone every time i want access. My expectations of a starwood property are high, and this hotel does not cut it.
August 11, 2013
Rated 4 out of 5 by Tomthegreat 8 DAY STAY AT SHERATON LISBON
PAULO HENRIQUE AT THE RECEPTION DESK SAVED MY STAY FROM BEING A 3 STAR AT BEST. HE GOT ME A REFRIGERATOR THAT I COULD USE, EXPLAINED HOW TO USE THE HVAC SYSTEM TO KEEP THE ROOM AT A CONSTANT TEMPERATURE, AND EVEN GOT ME A SPEAKERPHONE.
WATCH OUT FOR OVERPRICED PHONE CALLS, HOWEVER!
August 4, 2014
Rated 5 out of 5 by COSTA Perfect located hotel !
Excellent located hotel in the central of Lisbon.The staff is very helpful and friendly and will try to all the best if order to give you a perfect stay.
Perfect rooms with all what you need and expect for a night away from home.
Don't miss the breakfast buffet.
I try always to stay at Sheraton when I am in Lisbon, and give the best recommendation to this hotel if you go to Lisbon and look for a central located hotel.
February 15, 2012
Rated 5 out of 5 by Harlequin Well satisfied
As a long time SPG Platinum I am a little used to the perks but the staff at this hotel bring customer service to a whole new level. I indulged in many concierge services and found the assistance sincere and extremely knowledgeable, rather than going through the motions. Front desk staff as well were always very happy to accommodate any request with a real smile, a delight to stay here. All I can say is, I extended!
June 21, 2013
Rated 4 out of 5 by DrJRJ Would definitely stay again at Sheraton Lisboa
We had an excellent stay for a week at the Sheraton Lisboa. The staff was extremely friendly and helpful, and the facility itself was nice and modern. The Spa facilities and staff were also fantastic.
I ate in both restaurants, the Club Lounge and room service, and all were good service and good food.
Hotel was a block away from the Metro and quick drive or taxi ride to/from airport; this made getting there and around a breeze!
Only negative was I was on 25th floor, the top floor for room on the Club Level. This was directly below the restaurant which had loud music on Thursday night until after 1 o'clock in the morning.
March 14, 2013
Rated 5 out of 5 by DW190 Excellent stay with great service
Excellent from beginning. I got in early, and room wasn't ready, but hotel had nice spa where I could get cleaned up and changed for free.
Room was very nice, and club lounge staff were attentive.
Good recommendations on dinners and places to go out.
Staff very helpful when running late to check out and head to airport. All in all an excellent stay and I definitely recommend. Also in a very good location.
October 21, 2012
Rated 4 out of 5 by brit85 Very nicely renovated hotel
This hotel is very modern with great finishes in the rooms. I loved the redone bathroom which looked out onto the room and view of Lisbon. Very very nice gym and spa. Overall one of the nicest Sheratons I've been too. The club lounge was also great with wonderful staff. The only reason I didn't give it 5 stars was the tour the concierge recommended was not worth the money charged. I was very disappointed by the tour and would have rather booked something on my own but figured he knew the area better. It was clear this was a group the hotel partners with but the tour company was mediocre. Also, they didn't give an SPG platinum welcome gift which is usually standard (but still gave me an excellent room which made up for that). I would absolutely recommend this hotel to others! Also, the location is just around the corner from a metro stop so very accessible to everything in the area!
February 19, 2012
Rated 4 out of 5 by FlyingSqrl Very nice
Very nice hotel, but after visiting the Sheraton in Porto, this hotel is just not as good. Very pleasant stay in a beautiful city. I would stay there again.
August 4, 2014
Rated 5 out of 5 by DTKiwi Simply brilliant!
Rooms and the facilities we used where amazing!!!! Modern, tasteful and elegant. I have no doubt that the Spa component which due to business commitments we were unable to visit, would also have met the same very high standards we experienced in your hotel.
All staff were very helpful and did not hesitate to go the extra mile to help us with a couple of issues faced while there.
December 17, 2012
Rated 5 out of 5 by TheMechanic Don't stay anywhere else!
I travel all over the world and live in hotels. This one was by far one of the best. I love the feel and comfort. The spa area is OUTSTANDING! After a long flight and a previous bad hotel stay, I was immediately relaxed in this property. All I can say to the staff is THANK YOU. I almost didn't want to leave the hotel to go sightseeing. :)
June 16, 2012
Rated 5 out of 5 by ABS13 Great Hotel
Stayed here with family for a couple of nights. Very recent renovation. Rooms and public spaces all very modern and clean. Excellent service from staff - even accommodated an early check-in for adjoining rooms (I am platinum). Location is very central, although it is a short taxi ride t(or long walk) o the tourist district.
April 25, 2012
Rated 5 out of 5 by Travelalot33 Good service, great views, and "Plat Friendly"
Received good service from staff. Staff spoke great English. "Plat Friendly" with good benefits for Platinum guests. Staff helpful and patient with our questions and needs. Hotel right next to Metro stop and stop for several buses. Great view from Club Lounge and from our room. Good food in Club Lounge.
December 13, 2012
Rated 5 out of 5 by Anon75757 Great hotel, great service
We stayed at the Lisboa Sheraton for two nights, and really enjoyed our stay. The room was spacious and comfortable. The front desk manager (Jose) was a huge help in getting things set up for us, and Maria (in the club lounge) was very helpful and friendly. We look forward to returning!
November 27, 2012
Rated 5 out of 5 by Cassie13 Exceeded expectations
Sheraton Lisboa far exceeded my expectations in all areas. Firstly, its centrality make it so convenient to access downtown area. Secondly, its staff are overwhelmingly efficient and friendly and thirdly, its a beautifully renovated property which make it a pleasure to live in.
January 27, 2012
Rated 5 out of 5 by New2Lisbon Home away from home
For my first visit to Portugal I could not have been happier with the hotel amenities, staff friendliness and helpfulness, and comfort. My SPG status was recognized and I enjoyed the additional benefits of the Club Lounge which made the visit complete.
June 24, 2012
Rated 4 out of 5 by Mike46 Above average Sheraton
Check in was smooth. We had 2 separate reservations but were told we were allocated the same room throughout the stay. Room is nice with everything you need and nicely refurnished, so nothing to complain.
We got an upgrade to a high floor, so we could enjoy a good view of Lisbon.
Club lounge is extremely small and not really comfortable. Fortunately they allow you to go for the main breakfast area. Breakfast is good, however service is slow and 2 out of 3 mornings not really friendly.
While the hotel is slightly outside the city center, you could still walk to the center (20-30min). it is a nice scenic walk.
July 29, 2013