Rated 4 out of 5 by filli4 My special requests arrangement.
I appreciate the way the concierge made the arrangements for me to celebrate my wife's birthday while staying there. The cake and flowers are lovely and everything is done in a satisfaction way. We were very satisfied with these arrangements.
August 6, 2014
Rated 2 out of 5 by kathandkim For a SPG hotel I expected more...
Upon check-in, had to wait until 3pm for room. This is standard, but rarely happens in my previous visits at SPG hotels.
When given the room, no upgrades were available due to the hotel being fully booked. Again, this is not necessarily the hotel's fault, but at my other SPG visits I have usually been offered an upgrade or equivalent. The full occupancy seems to be due to air crew--this is why the hotel is always full. This does not benefit SPG members, so if you are choosing this hotel based on SPG benefits and loyalty, please reconsider.
The most disappointing feature of the hotel was the stuffiness of the room. I asked for an engineer to come to the room and he changed the filter, but he informed me that the air conditioning system of the hotel was at full capacity and the temperature of the rooms were therefore higher than normal. On top of this, the windows in the room could not be opened more than a few inches, so very little fresh air could come in.
I approached the front desk staff about the air conditioning situation and they too stated that the hotel was at full capacity and that the air conditioning system was not functioning properly. They did offer a fan which was promptly brought to the room.
I am not satisfied with my stay at the Sheraton Stockholm and will not be returning. I have not had any such problems before at any SPG properties and will continue to stay at W and some Le Meridien hotels, but this hotel's infrastructure needs major improvement.
August 7, 2014
Rated 4 out of 5 by Jeanrosan Very good stay overall except concierge service
There was no concierge available.
There was a major SANTANDER conference which made the hotel very busy.
The SPG lounge can also get very busy and a few more small tables would help.
August 6, 2014
Rated 1 out of 5 by F123 Below expectation
The attitude and manner of staff are far below expectation. The worst Sheraton Hotel that II had stayed, compared with those many others that I stayed elsewhere!
August 5, 2014
Rated 5 out of 5 by chomper sheraton
It is a great hotel. Great location. Friendly staff. Nice views of the city and waterways. Like all hotels in northern Europe, you sleep under a duvet quilt. In summer, this results in sweating which leaves you drenched in sweat when you wake up. Why they use these duvets is beyond me. My room had a nice view, but had only one little window. I guess that is to save on heat loss during the cold winters. Everything was fine except the heavy pocket door into the bathroom which you had to pull and push quite hard to get to open and close.
July 31, 2014
Rated 5 out of 5 by claupt This hotel has great staff members
I spent 4 days in a very good quality hotel. Good service, good food and good location.
I would like to underline the "wonderful help" Hugo and Francisco gave to me and my family because of an intoxication my son Damian suffered in those days (the problem was in a restaurant outside the Hotel). They assist us during our stay helping us in every moment with anything we needed.
August 3, 2014
Rated 5 out of 5 by Mariaciti Great location and beautiful view
Sheraton Stockholm Hotel is located near the central Station and close to the old town and City Hall. Their staff were very helpful and responsive. Their club access is a great value for money (strongly recommended).
August 2, 2014
Rated 4 out of 5 by MickeC Outstanding view
Thank you for a very nice stay in Stockholm!
August 2, 2014
Rated 5 out of 5 by TimberBuck Wonderful Hotel
Great location for walking Gamla Stan and downtown Stockholm. Beautiful new hotel with marvelous facilities and great staff and food. Best Sheraton I've ever stayed in.
August 1, 2014
Rated 2 out of 5 by waldo2014 very bad maintenance
the rooms were not clean and the air conditioned did not work. staff in this regards not responsive. at check out, bill had several mistakes, and was going to be charges close to 55% more from what i was supposed tom pay.
July 30, 2014
Rated 2 out of 5 by CORO good location
but despite a few other positive points, many negatives : rooms have no atmosphere nor charm, aren't very clean, the lobby and bar are just awful, not inviting at all, flowers aren't fresh in most vases, service is unequally good, bad in certain cases and slow, or incomplete and inaccurate, which is not acceptable.
July 29, 2014
Rated 5 out of 5 by Jan35 Pleasant surprise!
We checked in and casually mentioned at the front desk that we were celebrating our wedding anniversary. Not long after we'd settled in to our room, a bottle of sparkling wine arrived at the door, together with a hand-written card, with compliments from Gabriel at the front desk. What a great guy, and a great start to our weekend!
The room was clean, roomy and with a large and super-comfortable bed (was it 200cm wide? It sure felt like it). The only thing missing was a bath-tub, but that's fine. I didn't expect one either, and that just meant I spent more time outside of the bathroom instead.
The Club lounge on the Conference floor was nice, although personally I would have loved some more cozy sofas and comfy chairs. The interior is more restaurant-like, which is perfectly ok, but it doesn't invite you to stay there for extended periods of time. It has a nice view, though, and the food and snacks were great.
Breakfast was brilliant! Great selection of food, and attentive staff. We did not eat any other meals in the restaurant, so can't really comment more on that.
The hotel location is right next to the old town, and literally a 5 minutes walk from the central train station, so right where you want to be, basically.
We'll be back for another romantic getaway, that's for sure. Or perhaps even a family weekend.
July 29, 2014
Rated 3 out of 5 by Tiger4u Slow response time for Check In
We arrived at the Sheraton straight from our Cruise on Sunday morning, July 27, 2014. I suspect the Staff were not prepared for the influx of the guests coming in from the cruise , as the lines were long and wait times longer - they had only 1 check-in staff member attending to our needs and the only response given is they have no rooms available. We arrived a little past 9:30 am and were told our rooms would not be ready until 3 pm. Our discussion include my comfort level with leaving my valuables in the "Baggage Room", after several comments of I can't do that for you sir, I finally asked what CAN you do for me. I was told that my valuable bags would be placed in the Managers Office, which was completely satisfactory to us. We then went out for the day, unfortunately sometime after 1 pm the weather turned nasty and we were caught in a very severe and intense Thunderstorm- we had rented bikes and were not close to covered shelter, once we were able to safely make it back to the hotel, completely soaked from the rain, I asked if I could have my room and my clothes to have a warm shower and change into fresh cloths. Again, didn't seem to respond to our needs, as we were told we had ordered 2 double beds and this room is not ready yet. So I asked what is available, 2 twins I was told... we needed to change so I took them.
These two experiences have led me to rate Staff Responsiveness as needs improvement
Other then these two incidents the hotel was fine and the location was good.
July 29, 2014
Rated 5 out of 5 by Ruff Hotel Staff were Great
We stayed here as two families . We had never been in Sweden before and wanted help on a number of things and found the staff ( concierge and front desk in particular ) most helpful . One of our members had some health issues and we needed help on locating hospital ,chemists etc and then had to make some flight changes . The concierge and front desk were absolutely great in helping ! In addition they advised us on tourist things and provided lots of helpful information .I have stayed at many hotels around the world and can only say the people were just top class .
July 20, 2014
Rated 4 out of 5 by Peter1111 First class service at Sheraton Stockholm
We can only recommend this fine hotel where we spent three good days. Very serviceminded personel and a fine and comfortabel room.
July 25, 2014
Rated 5 out of 5 by Carlacars A gem
We arrived here from Bergen, Norway, where I was recovering from pneumonia to discover our room had feather pillows. When I informed the front desk I was deathly allergic to feathers, they moved us to an "allergy free" floor. I'd never heard of that before, but it's terrific.Soon I was much better so I requested a massage, but they were all booked more than 2 days in advance. I explained how a massage was really important and by that afternoon I had one with an excellent Swedish-Greek massage therapist. The hotel is right in the heart of the city and we have been enjoying sightseeing, restaurants, everything.
June 10, 2014
Rated 5 out of 5 by DocChip Great location and more
Picked the Sheraton based on reviews from a number of sources and I was not disappointed. The location was great, the room was comfortable, and the view was amazing. The staff was friendly and responsive, and the concierge desk was extremely helpful. I would stay there again should we return to Stockholm.
July 21, 2014
Rated 4 out of 5 by Skalet This hotel is an overall good choice
If you want to stay central, close to lots of sights and within walking distance to shops and restaurants.
However; it is not a five star hotel. Our room was poorly cleaned, and breakfast was loud, overcrowded and messy.
July 22, 2014
Rated 5 out of 5 by LLGold21 Excellent Location!!!!
This hotel is so close to everything! You don't even need to even get a taxi from the train station. A few family members met to spend several days sight seeing in Stockholm. The Sheraton Stockholm was the perfect choice for this. We were able to walk to most of the main sights of Stockholm. The staff are very polite and responsive to requests. At 0100 one morning Paula, at the front desk, was helping me with a phone call to SPG. The food and drinks in the Club Lounge were excellent. The staff working in the Club Lounge kept the food and drinks well stocked. Room service was brought promptly and was delicious. Since this is high season the hotel was running at capacity with conferences, tour groups and staff from the airlines. My waits were only 2-3 minutes. The staff worked very hard to balance efficiency and giving individual guests personal attention. I had 2 rooms and both were amazing with spectacular views, 501 and 835. I highly recommend this hotel and can't wait to start planning my next trip to the Sheraton Stockholm!
June 29, 2014
Rated 5 out of 5 by Mikidusi2 A place to stay when you visit Stockholm
Everything was great: hotel, staff
A very good location, nearly old city and most touristic attractions
I really recommend this hotel.
July 21, 2014
Rated 5 out of 5 by beth237 STAFF WAS INCREDIBLE
I have never stayed at a hotel in this price point where the staff bent over backwards to be helpful and friendly. The hotel was really busy as its tourist season yet everyone from check in to departure was fabulous. Great location within walking distance of many points of interest so a good place to stay. The hotel is a bit dated, bathroom was basic, and since we had a courtyard room no view to speak of, but room and bed was very comfortable. The club level breakfast/happy hour was very good as well.
July 14, 2014
Rated 5 out of 5 by jama50 Central location
Centrally located, and close to everything. Clean comfortable rooms, excellent staff. Superb breakfast buffet with great choices. Club level is the way to go with great hor'doeuvres and a good selection of wines and spirits.
June 24, 2014
Rated 4 out of 5 by Dennivb This hotel is good because excellent staff, very friendly and service aimed, but rooms are outdated
Excellent sheraton hotel, 1 remark, the rooms are very outdated, it is because your staff is excellent i will come back.
July 17, 2014
Rated 5 out of 5 by peachfuzz123 Great hotel!
The hotel staff was extremely helpful and attended to our every request. The room had a great view of the city and we enjoyed a deluxe suite. Plenty of plush towels, soft linens, and a heavenly bed! Don't miss the buffet breakfast or the wine and cheese party! Great location near the train station and within walking distance of the old town.
June 16, 2014
Rated 5 out of 5 by Bermo Summer in Stockholm by SPG
Another excellent stay at the Sheraton Hotel in Stockholm. Staff and facilities make this a hotel worth returning to and we will. Great location and great service.
July 14, 2014
Rated 5 out of 5 by ViVi43 Sheraton Stockholm
Was only there for 2 days, but a great facility. Lovely rooms. Love the modern decor and parquet floors! Attentive staff. Close to Old Town and City Hall. Hop on hop off bus stop around the corner.
July 13, 2014
Rated 3 out of 5 by Jamie73 Let down by front desk
The bedrooms and facilities were standard. While the staff were all very friendly, the three times I went to the front desk (once on each of the days I was there), the waiting time was in excess of ten minutes. They need more staff at that area. The additional staff they had "couldn't help" despite there being vacant terminals to use.
While the bedrooms were typical of this quality of hotel, the bath was small and the shower just a hose (with poor water pressure).
The food was excellent though for your typical mass cooked offerings
June 27, 2014
Rated 5 out of 5 by JanBri FABULOUS STAFF-WELL RUN HOTEL
We had several problems due to the fact that Heathrow misdirected our luggage. The staff at the Sheraton Stockholm took such amazingly good care of us that they helped the situation dramatically. Isak the night manager was particularly kind and gracious. Nothing we asked of him was too much for him to take care of. He made us feel right at home.
Steve the concierge heped so much with the luggage siutuation. We took his advice and went to Arlanda airport to find our bags and we were grateful that we did find them before moving to our next destination.
The only difficulty was that we prefer to use air conditioning rather than leave the window opened, but the AC wasn't cool enough for us, so we left the window opened and it was fine.
Altogether an excellently well-located and well-run hotel.
June 29, 2014
Rated 5 out of 5 by Mad1503 Great location!
We enjoyed our stay at the Sheraton Stockholm. Location is amazing,very close to the old town and many restaurants. Rooms are nice, big and very comfortable.
July 3, 2014
Rated 2 out of 5 by RoomForImprovement A hotel in need of improvement
I have had the opportunity to stay at the Sheraton Stockholm for many months.
The overall quality of the hotel is ok, but not great - it has a little bit of an "old" / "unmodern" feeling to it. However, the biggest improvement potential is for sure the staff receptiveness, when it comes to complaints and general handling of guest requests. Most recently I had a problem with the shower drain being clogged, which I alerted to the staff on the way out in the morning. The day after, the problem had still not been fixed, and I had to re-address the problem to the staff. Additionally, I have experienced issues with lacking attention of the check-in staff, which means that I several times have not received the "Green Choice" that I signed up for (to the extent that I now always put out the "Green Choice" sign when staying inn the hotel, which is somewhat of a hazzle.
That being said, the hotel restaurant staff is very friendly and remember you from previous visits. They always ask how you are doing and do what they can to help you with special diets.
I believe this could be a great hotel, but for now I feel very demotivated for going back, given the lack of attentiveness - when you work long hours, the basics of the hotel just need to be in place for you to relax when you are off work.
July 4, 2014