Rated 5 out of 5 by suejs vastly exceeded my expectations
first, the manager, who i needed to deal with, was so helpful, so professional that he needs a special recommendation.
i found the staff i dealt with (about 8 people i was in any contact with) were across the board friendly and helpful to an extent that actually surprised me. everyone had a greeting and a smile.
the rooms were up-to-date and spotless.
this was such an unexpected and pleasant experience that i would recommend this particular sheraton without reservation
December 10, 2013
Rated 4 out of 5 by EricG1954 just ok
We dropped our bag off at 9:30 am and asked for early check-in. Was told to call later in the day. (was not asked about SPG membership at any of the 5 to 6 contacts with the front desk). we finally got into our room at 3:30 pm, The one bright spot was David who checked our bag in the a.m. and was polite, engaging, great attitude and treated us very well. Room was very clean and the location is a little crazy on Canal St. I understand it was a full night before we got there, but i just expect a little more from Sheratons as an SPG member- that is why you get the business. I feel that the front desk should have been a little more caring about repeat customers.
December 2, 2013
Rated 4 out of 5 by Danno Good stay, great staff
Convenient to subway and to Tribeca/SoHo area. Very clean room and super comfortable bed. Staff was helpful with everything from finding me a quiet room to helping me navigate the subway system.
December 9, 2013
Rated 4 out of 5 by Lucas77 Solid hotel
This is a nice, clean hotel with good service. Although breakfast is not the best and not be made available free of charge wireless internet, it is very well located for those who want to go shopping, going out and enjoying life of Manhattan.
December 9, 2013
Rated 3 out of 5 by IIRE Good overall, nothing special but the view
The hotel felt expensive and a bit run down, plus cleanliness could be better for a reportedly 5 star hotel.
The club lounge felt small and the food seemed to run out in the first two days of our stay. The weekday attendant did not seem concerned.
I was assured that internet access in the room is complimentary and then I got charged for it, some days twice. I am still trying to get it off the bill.
The views from our room was great. The maids were friendly and helpful.
December 5, 2013
Rated 5 out of 5 by vaca5 Great location and staff !!
The Hotel is close to everything. The area is
safe you can walk anywhere at night. The staff is very attentive to any needs you have.
This will be the Hotel we stay at from now on.
December 6, 2013
Rated 4 out of 5 by Hazydazy14 Good experience
I stayed at the Sheraton Tribeca using my Starwood Preferred Member points for one night to celebrate a friend's bday. I found the service to be okay (nothing great) and the rooms were small and non-descript but clean. However, I was blown away by our experience with one particular staff member who made our lives easier and our trip more enjoyable the entire trip. The doorman, Eddie, was friendly and helpful and went out of his way to make my friends and I feel like we were on vacation. Thanks Eddie!!! We would come back just to see you!
October 13, 2013
Rated 4 out of 5 by marmas Personal attention & service
The front desk and doorman were exceedingly helpful and friendly, meeting our needs with service and suggestions. We were disappointed that the restaurant was not open in the evening.
November 25, 2013