Rated 4 out of 5 by IHS3 Excellent Location
Excellent location. You can walk there from the plane in 2 minutes . .Although the room was reasonably well soundproofed you could still faintly hear the car traffic passing by the window with a "wooshing " sound. .This may have been due to a cracked window as the glass pane was crazed. Otherwise overall excellent. Room 3120.
June 24, 2014
Rated 5 out of 5 by Katiedid So convenient
While I have stayed at this Sheraton many times since its having been built, I found that this time the staff and the entire hotel seemed to be more "on its game." I always stay on the lounge level and found it to be the best of all my stays. My wife and I look forward to our next stay at the Sheraton Malpensa.
June 5, 2014
Rated 5 out of 5 by Casslovestotravel fantastic convenience
Fantastically located directly opposite Malpensa airport this is hotel is highly recommended. Great nights sleep and no stress about missing my flight as hotel is connected by walkway to terminal. Only wish I had known about it early - would have stayed the night before my flight in the first instance.
June 25, 2014
Rated 5 out of 5 by Louise46 Location and very helpful staff
Excellent choice if you need a hotel near the airport or if you need to catch the express trains around Italy. All staff were friendly and helpful. Great hotel if you are elderly as it is a short walk from Terminal 1.
I would recommend this hotel to family and friends. I will return. Thankyou
June 20, 2014
Rated 4 out of 5 by Ben2012 Cannot be this hotel on convenience if you are a frequent traveler
The hotel is literally steps away from the terminal and the Malpensa express train station. Nice clean lobby with friendly staff. The rooms are spacious and clean, but the hallways are a little too dark. Very nice club lounge with great food and drinks. A must stay for anyone who frequents Milano.
April 27, 2012
Rated 5 out of 5 by JayOR Great location
This fairly new hotel is the place to stay when flying out of Malpensa. It is a short walk to the terminal and provides a nice breakfast spread to start the journey. We had rented an Avis car on our travels and was able to turn it in literally right under the hotel. Very convenient.
June 17, 2014
Rated 2 out of 5 by fugu1234 Malpensa Sheraton HOtel
The hotel is very old and in need of upgrade. Rooms themselves were fine, but rest of facilities needed more staffing and furniture was chipped/tired. Staff was also not very understanding (maybe cultural/language problem) when there was a hitch in my reservation. They didn't do much to make me feel like everything was going to be alright and I had to pay a higher rate than what I originally booked. Not happy .... And I am former SPG platinum and now gold member. This hotel doesn't cut it. But there is no choice in hotels because it is the only option if you need to stay at the airport and this property, so that might be a problem.
November 2, 2014
Rated 2 out of 5 by Jdav9014 This Hotel Was a Disappointment
We rarely stay at an airport hotel when traveling; but had been told by a colleague that the Sheraton was great and we had an early flight with a car drop off, so we booked a room the night before our flight.
Many problems; 1. the airconditioning was inadequate, this was the major reason we left our hotel in Torino, the room and public access areas were hot, the windows not insulated. 2. no robes 3. low flow water in the sink 4. room layout had a wall against the side I hit my head in the middle of the night getting up, 5.bill service on tv not working, 6.no music radio stations; only local rubbish, 7.only 1 checkout line with long queue (so we left without checking our bill) 8. there was an odd buzzing from the electrical wires in the room 9. The main dining area was "cold and too large atmosphere"; wine prices outrageous, and a strange bonging noise all through dinner as if calling the waiters to the kitchen
We would not return to the Sheraton on our many trips to Milan; and probably not in the states either considering our experience
July 4, 2012
Rated 5 out of 5 by Harrison Great hotel at Malpensa airport
This is one of the best airport hotels in the World. It's location is great at the same building with railwaystation and next to the main airport terminal. Rooms are big and modern. Everything is prepared for easy and comfort stay.
January 6, 2012
Rated 1 out of 5 by AllyKat Nice except for the couple screaming all night
My husband and I spent our last vacation night in this Sheraton due to its excellent location in the airport.
Around 3:00 a.m., we were wakened. We could hear a couple screaming. It wasn't loud, but a man was yelling as if the TV was on low. I called the desk multiple times to complain and asked that they find the source of the noise and stop it. They said they could not find anything, and after several of my calls, said they frankly did not believe me. Finally, after a couple hours, I put my ear to the window glass and that amplified the sound so I knew the yelling must be in a room above or below. I called the desk and told them. Finally around 5 a.m., we heard pounding on a door, then silence. The phone rang. "We found them. We told them to stop."
The next morning I told the guy at checkout I had a complaint about the noise, and he became arrogant and disbelieving. No, there is not a manager to talk to until 9 a.m. (when our flight boarded!)
Everything else was nice, but this was a terrible way to spend the last night of our European vacation.
August 4, 2013
Rated 5 out of 5 by DavidP Convenient Airport Location
This is the place to stay the before or after a flight from Malpensa Airport. Its location right in the terminal removes all transportation hassles. The on-site restaurant, Il Cannetto, is a bit over-priced but excellent.
June 1, 2014
Rated 1 out of 5 by Bill41 Poor customer servicw
Have been a spggold member for about 6 years. Treated me like they didn"t care at all.Complained to Starwood and they said there was nothing they could do about the rude service,Doesnt say much about their preferred program.
April 20, 2012
Rated 4 out of 5 by Travelguy2 Convenience
The main feature is easy access to the airport. Right there. Packed, left room, at the terminal in one minute. Staff was nice. Of course, being next tot he airport you expect a bit of noise but still a good sleep.
May 29, 2014
Rated 5 out of 5 by kexxxey The hotel has comfortable beds
Very cosy blanket and pillows, after hours and days of flights, when fighting a jet-lag there was nothing better than jump into a hotel bed and get a high quality sleep.
Breakfast healthy options are great as well.
February 21, 2014
Rated 5 out of 5 by Fredo1 Convenience can't be beat.
The rooms are clean and confortable. The hotel is attached to Malpensa Airport from where you can go anywhere. There is a train that runs from MXP to the center of Milan.
August 7, 2013
Rated 5 out of 5 by NayJo Great service and relaxation
professional and helpful staff. Immaculate convenient upscale hotel with perfect location.
July 24, 2014
Rated 5 out of 5 by Tina88 Excellent Locations and Hotel
Thank you for a great stay!
All staff from check-in, house keeping and at the resteraunt were amazing!
June 25, 2014
Rated 3 out of 5 by Travlr4u Milano Malpensa stay
I was disappointed this time , I had booked 2 rooms , my coworkers room smelled like cigarette smoke and the tv did not function. When I returned to my room late Thursday afternoon around 7 pm my room hadn't even been cleaned,
Had dinner there Wednesday evening and the service was terrible and very slow. I had to request updates was told 10-15 minutes and it was over 30, by the time the food arrives my coworker and I are beyond caring. We asked for the check immediately , I was asked why and I told the server the service was terrible, had the restaurant been busy I would have understood. At that time of the evening it wasn't even at 25% capacity.
September 6, 2014
Rated 5 out of 5 by Radi Great hotel at Malpensa airport
What a treat to have such good hotel with accessibility to the Malpensa airport
June 28, 2014
Rated 5 out of 5 by Ojai Ojai
Excellent service and facilities.
Right at airport terminal.
June 27, 2014
Rated 5 out of 5 by Darek The best airport hotel
The best airport hotel in my live - direct connection with terminal .Good breakfast
March 12, 2013
Rated 5 out of 5 by ohioboiler Convience
Staff were very friendly and welcoming. Extremely convenient to check-in terminals
January 26, 2013
Rated 5 out of 5 by TnCnJ14 Convenient for early flight out
Hotel has great location at the airport, just above the train station(about 45mins by train to/from Milan Centrale Station). Long walk to room from lobby. Complimentary bottled water appreciated. Food at the main restaurant was very good, as well as the service personnel, however, we waited more than 30mins for our dinners. Menu items were a bit pricey. There is a lounge nearby offering pizzas and lighter fare for less, but we chose the menu with more options at the main restaurant. Staff was friendly, courteous, and spoke English well. Would stay here again, mostly for the location and wonderful bed after a long day of business or sight-seeing.
May 27, 2014
Rated 5 out of 5 by ItalyLover2014 No Noise!
We never heard one plane taking off or landing. Amazing!!
May 28, 2014
Rated 5 out of 5 by julieop only hotel within airport
very pleased with service and amenities.
May 30, 2014
Rated 5 out of 5 by Arev Fantastic
This hotel has great features
June 14, 2014
Rated 5 out of 5 by Vincos Quirky, Hip and Ultra-Convenient
For a Malpensa layover, there is no better option as this hotel is located on-site within a couple of minutes walk from the arrivals hall and directly over the train link to Milan and points beyond.
As a Platinum SPG member, I received an upgrade to a Junior Suite and, while technically, it was just a large room, it was very beautifully and comfortably furnished and had an absolutely gorgeous large open-plan bath with both tub and shower compartment. Obviously the "opening-day" bugs reported in other reviews have been resolved.
I also received lounge access and was very pleased with the courtesy of the staff and the variety and quality of snacks on offer in the evening. Breakfast was very nice as well and far exceeded a standard continental buffet.
The feel of the place is quite hip and even glamorous with a seemingly infinite number of veiled Emirates crew parading in and out.
My interactions with staff were all very pleasant. The only improvement I would make is the music in public areas which sounded like a tinny radio rather than the cool "lounge" or "ambient" music such a venue would normally have.
I also agree with other comments that SPG recognition in the form of a welcome letter or in-room amenity would be a welcome addition.
June 22, 2012
Rated 5 out of 5 by Lillo71 great location, great spa
restaurant staff is a bit slow
January 25, 2013
Rated 4 out of 5 by Mercedes2 This hotel has a great location
The location of this hotel, immediately adjacent to the Milan airport, made it an obvious choice for us. The staff, on the whole, were very good. The disappointments we had all related to WiFi and the hotel's computer in the business centre. In most hotels of this calibre, WiFi is offered free in the rooms. Not here. And where it was free (in the business centre and lobby), the signal was poor and we got dropped when we were trying to do web check-in and get our boarding passes for our overseas flight. We ended up having to phone the airline because the hotel's WiFi failed and their computer froze. All in all it was an unhappy experience.
July 1, 2013
Rated 5 out of 5 by ADLfromLB Great place to relax before flying home
Stayed one night before flying back to the US after a few weeks in Italy. It was very easy to check in and return our rental car (just next to the hotel) and it was so nice to get a good night's sleep before flying out in the morning. The room we booked was quite large and included use of the club lounge, which was pleasant. My daughter also used the indoor swimming pool, which was small but nicely heated. At check out, the bellperson got us luggage carts with which we pushed our things directly into to the terminal just a short walk away through a tunnel. Compared with previous experiences at Malpensa, dashing through through crazy Milan autostrada traffic to get to the airport on time, this was a big improvement. We'll definitely consider doing it again.
The only negatives about the hotel were (1) the room didn't have many electrical outlets, surprising for a modern hotel; (2) we were unable to get an iron or ironing board, because we were told they don't give those out for security reasons (although they kindly offered to let us use the one in the airline staff lounge in case we needed to); (3) the pool required the use of swimming caps, but only had shower caps on hand to give out (which didn't work very well). Also, the restaurant was good but quite expensive, although that's about what we expected for a restaurant located at an airport.
July 21, 2013