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Rated 4 out of 5 by 852 reviewers.
Rated 5 out of 5 by Exceeded our expectations The Boston Sheraton is a great hotel, well-located in the Back Bay district, walking distance to many interesting attractions and restaurants. (And they have a Starbucks in the lobby.) From the moment we were greeted at the front desk by Allison, we felt we were going to have a wonderful stay. She wished us Happy Anniversary and gave us an upgrade to an executive suite. Any staff we encountered along the way were very helpful and courteous, which is characteristic of Sheraton hotels we have stayed in. But we have to especially mention Tarek Makhlouf (Guest Experience Supervisor) whom we encountered in the Club Lounge Breakfast Room. Mr.Makhlouf greeted everyone personally and made sure that we had everything we needed. I happened to require gluten-free bread, and he not only brought some to me, but remembered me each day. We needed cream for our in-room coffee maker and he sent some up to our room right away. He took the time to ask our names and where we're from. He was a lovely part of our stay at the Sheraton, and we hope he receives commendation for his efforts! We highly recommend this hotel . We would definitely come back to the Boston Sheraton. July 4, 2015
Rated 3 out of 5 by First time was great second time disappointed Check in took over 20 minutes computers froze we were checked into a room that was not clean you should never assign a room that has not been cleaned the bed was not made trash in the room and dirty towels and the ac did not work correctly June 29, 2015
Rated 5 out of 5 by Amazing Hotel Experience! Our stay at the Sheraton was a an amazing experience! The room we stayed in had a beautiful view, and the hospitality was wonderful. Will definitely choose the Sheraton for future hotel stays! June 28, 2015
Rated 5 out of 5 by Really great hotel My stay was great. Checking in/out was seamless (although I did request a king and was presented two doubles-they were able to give me a queen). Staff were courteous and helpful. The rooms were very nice and had decent views. The bed was amazing! It was difficult to peel myself out of it in the morning. The area was really nice as well, close to the Amtrack and subway station. Lots of restaurants, shopping, and bars nearby. Really close to the esplanade! The meeting facilities were great as well. June 22, 2015
Rated 5 out of 5 by Enjoyable great gym, club lounge, concierge, and overall appearance. Stayed there a year ago and had some problems but they were very attentive. This time no problems and just as attentive Loved the gym and the club lounge Best Sheraton yet June 18, 2015
Rated 5 out of 5 by Great Staff I stayed at the Sheraton as an attendee of a large international conference. The conference organizers had miscommunicated my room reservation and after several phone calls, I was able to speak with Sheraton management who went beyond correcting my reservation and gave me a suite. All staff were great and the room was large and comfortable. June 1, 2015
Rated 4 out of 5 by Key to nowhere My key had all kind of problems room club that made it crazy especially with a back problem that being said hotel staff made it right for me thanks Chuck May 31, 2015
Rated 5 out of 5 by Sheraton Boston-Great Stay great location, staff and hotel! May 13, 2015
Rated 4 out of 5 by Great Location in Boston Went with family and friends and was a really nice experience, lots to do extremely close as hotel is connected to prudential center mall which is a fully indoor mall and right in back bay area which has great shopping and sites close by. May 12, 2015
Rated 5 out of 5 by Excellent Stay! I love Boston! Love the hotel location! So far The best SPG recognition for Elite Members compare to other big city like New York! I definitely will be back again for sure when I visit Boston! PS: if you visit the Sheraton Lounge during afternoon hour, you must try their Tiramisu cake! Oh my, I want more!!! May 10, 2015
Rated 3 out of 5 by Overview of Hotel I found the room to be pretty standard. However, I found there was a faint odour in my room as soon as i walked in. The smell never disappeared. I also found the bellhop to be rude. The temperature in the meeting rooms were very cold. The lobby was beautiful and front desk had great customer service. The hotel was in close proximity to everything including the mall just above. Great location! May 8, 2015
Rated 5 out of 5 by Great location in Back Bay I stayed at the hotel for an industry convention. The location and the rooms were very nice. I stayed in the renovated South Tower. The only issue that I and many other attendees had was the reality that the Grand Ballroom was way too cold!!!! Staying in there for a session was tough because it was uncomfortable. This was during early May. May 8, 2015
Rated 4 out of 5 by Good experience in Boston I enjoyed my stay at your hotel. Your staff was friendly and helpful. I enjoyed the club level lounge on the 29th floor and your workout facility was great. May 7, 2015
Rated 5 out of 5 by Great room The view from the 29th floor was great, the room was quiet, the bed was comfortable, and the food was great! May 2, 2015
Rated 5 out of 5 by Excellent! Great hotel for business or leisure travel. Will definitely be returning! April 20, 2015
Rated 4 out of 5 by Excelent BUT The Starbucks coffee was expired! April 18, 2015
Rated 5 out of 5 by Refreshed decor and great location I stayed here for business in April and was taken by surprise when I entered the lobby. It has been completely refreshed and now looks and feels like a modern city hotel. Extremely friendly staff that can't do enough to help you. Very clean corridors, rooms, bathrooms, gym and pool area. Room service was fast - every order was fulfilled and delivered within 20 minutes. And the food was surprisingly good - great flavors and good variety. I'm looking forward to going back to this hotel with my family during the summer. The location is great for exploring the city on foot and is close to all public transportation for exploring a little further afield. Bonus - I could see Fenway Park from my room too :) April 10, 2015
Rated 5 out of 5 by Flawless Visit From the moment I walked in I felt like the entire staff was there to make sure I had a wonderful time. It was one of the best hotel stays I have ever had. We received an upgrade as SPG members and our room was absolutely perfect with the most beautiful views. But it was the kindness and the service that really made this stay so comfortable and amazing. Very well done! April 9, 2015
Rated 5 out of 5 by Great Stay! My friend and I stayed at this Sheraton for Anime Boston this year and I was blown away by the service. The convention was huge, 26,000+ attendees and many were staying at the Sheraton. I can see why now. Everything from start to finish was handled impeccably. There were exceptionally long lines to check in as many attendees arrived at the hotel around the same time. Like management is tough and I would imagine the staff might be unaccustomed to the volume of guests that showed up that day. If that were true though, you wouldn't have known it. Staff formed an organized line and handed out bottled water as we waited. When we reached the front desk, my friend and I were treated by a Concierge named Darnell who was incredibly kind and professional. I was impressed by how energetic he was given how incredibly busy the hotel was. My friend requested a mini fridge and we were told that they were running low. I would imagine the hotel was close to full occupancy, so that was not unexpected. Somehow, Darnell managed to find us one though and it was waiting for us when we arrived to our rooms. Darnell even helped us because rewards members so our WiFi was free. He really helped to make our stay a great one. The room he selected was immaculate and the location couldn't be better. I would highly recommend anyone considering attending a convention at the Hynes Convention Center book here. The two buildings are connected, so it almost felt like we never left the con. I can't wait to stay here again next year. April 9, 2015
Rated 5 out of 5 by Fantastic Service The room was fantastic from the decor to the quality of the staff, the Sheraton was a very homey place. I especially loved the lady that worked at guest services named Alaina. She was wonderful and always sounded cheery when she picked up phone. She was very informative and helpful. April 8, 2015
Rated 5 out of 5 by This hotel has great features This hotel has great features. I had a very good experience on it. April 8, 2015
Rated 3 out of 5 by Stayed for NYE I stayed here for NYE and I am not sure the staff was quite prepared to handle for the madness. I had to call multiple times for my requests to be fullfilled. My upgrade request was fullfilled and it was fairly normal for Sheraton standards. April 5, 2015
Rated 4 out of 5 by Strange remodel We were put in a recently remodeled room. The bathroom light wouldn't turn on, I eventually discovered that if you turn on the front hall light you would then be able to turn on the bathroom light. This was NOT cool, not in the middle of the night when you are trying to not wake another person, or when one of you is getting up early to attend a meeting. Additionally, the coffee pot would blow coffee about 10 inches in every direction from the pot (not user error, both of us had the same experience). Unless the electrical issue is systemic, neither of these things would impact most guests, otherwise the property is lovely, and well located. March 30, 2015
Rated 4 out of 5 by Helpful staff The staff was very helpful and friendly. The facilities are clean and the housekeeping was excellent, However, we needed extra hangers because our conference was for a week, and they said they would be right up with them. They never came. March 28, 2015
Rated 2 out of 5 by Miscommunication I had a serious issues with the lack of full communication provided by the the front desk, whether it is a locked out card for a late checkout or still being charged for internet that was comped I was disappointed by the service here. March 22, 2015
Rated 5 out of 5 by Front Desk Staff Fabulous! Stayed just one night with my wife and sister-in-law who was to have a next day early morning procedure at a local hospital. Requested two connecting rooms. Bonnie at the front desk was just super and responsive to our needs. Rooms were great, clean and comfortable, and had amenities within not lacking, i.e., bottle water, refrigerator, great tv, great temperature control with no noise, etc. Sister-in-law was relaxed and ready for her operation. Valet service friendly and prompt. Will stay at Boston Sheraton again. February 24, 2015
Rated 5 out of 5 by great location and features From checking in to checking out we received excellent service from the staff who were very professional and courteous . The accomendations were great and more than met our expectations. Look forward to our next stay. February 7, 2015
Rated 5 out of 5 by Great stay and very accomodating I had a great stay again at this hotel. I arrived early than expected, but the hotel was quickly and easily able to find me another upgraded suite that was ready while my pre-arranged room was not. The lounge was in much better shape this time as well, and I had no issues with housekeeping as I had before. Thanks for listening! You are my top choice for hotels in Boston. February 4, 2015
Rated 5 out of 5 by Great SPG Benefits i always stay at Sheraton Boston for a once-a-year family getaway. Hotel is very clean, nice pool and sauna, Staff has always been courteous. SPG benefits are very good! January 5, 2015
Rated 5 out of 5 by The Embodiment of Excellent Guest Services Our visit was off to a bad start, and I was in a bad, bad mood. We arrived in Boston late and tired, and found no cabs at the train station. The one driver hanging around passed himself off as a legitimate cab, and charged us twice over what would have been the regular metered fare to the hotel, claiming it was a late night flat fare. Arriving at the Sheraton, this same hack claimed not to have change for a $50., but the doorman reacted swiftly and offered to get us change from the front desk. Meanwhile, I cautiously noted down the hack's tag number. The attitude adjustment, however, began instantly at the front desk, where the young man who checked us in went out of his way to make us feel welcome and comfortable (I wish I could remember his name, but my mind was elsewhere, still upset at the hack). He upgraded our accommodations -- with access to the Club Lounge, no less -- and made sure we had help with our luggage. We were hungry, so he informed us we could come down to the SideBar & Grill for a quick bite. We went to bed happy with the knowledge that all was well again. The following morning, after sampling the very nice breakfast spread provided in the Club Lounge (with a lovely view of the city), we asked the concierge for sightseeing suggestions. Amy was wonderful -- knowledgeable, courteous and caring, and very discerning, especially in helping us make sensible choices to accommodate our children's interests as well as our tight schedule. (We followed her suggestion and hopped on the sightseeing trolley.) After a fine day of sightseeing, we returned to the comfort of our room -- it had been explained that the hotel had recently undergone a major renovation, and it shows -- and tried our luck again, asking the concierge for dinner recommendations. This time it was Alaina who hit the homer, and sorted out the reservations at a nearby seafood restaurant. While waiting at the concierge desk for Alaina to confirm our dinner reservation, I also took the time to inquire about what steps to follow to report the hackney. Brenda, the terrific gal in charge of guest services, stepped in to offer her assistance. After taking down all the information, copying the hack's receipt, and offering to intervene with the Boston PD, she even comp'd our forthcoming taxi ride from the hotel to the airport. This, in my judgment, is the embodiment and essence of true customer service -- going out of one's way to make the customer feel more like a valued guest, and not just another room night booked to meet a daily sales quota. More than the physical environment the hotel itself offers, I cannot say enough good things about the service at this Sheraton, and will make it our only choice when traveling to Boston. Oh, yes, for those who still want the 411 on the property, who like to read the minutiae, here goes: The rooms are large, well appointed, clean and very well maintained... what else would you expect at a Starwood property? The hotel connects to the Prudential Center, the luxurious Copley Place Mall, as well as to other upscale shopping and dining, and is walking distance to funky/boutiquish Newbury Street. It also has an indoor pool -- but if it's a splash in the pool you're after, then come on down to Florida, there's plenty of water here. January 5, 2015
  • 2015-08-30T08:57:27.901-05:00
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