Rated 1 out of 5 by Rlea85 Disappointed wedding get away
We recently spent a two night getaway for a wedding in a suite at this hotel.
Before we got there the disappointment started....it was very disheartening to hear that two and a half weeks before the wedding the bride went for the final walk through and was at that time surprised by the fact the entire lobby upstairs and downstairs was under complete renovation and blocked off. From my understanding the GM response to this was that the bride had the option to cancel the wedding two and a half weeks before or deal with it and that "they would make it the best wedding possible".
Well the thought of canceling a destination wedding this close to the wedding was not an option.
Upon arrival the lobby was completely blocked off. There were no carts available for our luggage so we had to wait outside of our car about 20 minutes until finally my husband went and got a luggage cart on his own. The valet people did greet us very nicely and the check in staff was also very friendly.
When we got to our suite that we had rented for two days I was very disappointed on the entire room. There was a porch balcony with a sign on the door that said that we cannot open the door. We we told that the room would sleep 4 adults and 2 children. Well that meant one child slept on the couch which was not a pull out bed and the other child slept in between my husband and I while my grandparents slept in the other room. I woke up the first morning to find my elderly grandmother curled up in her jacket and shower towels on the chair in the living room because she was not able to sleep the entire night because the ac machines were all outside their bedroom window and were very loud. It was impossible to sleep in this room. The hotel staff was very helpful the next day because they did give them a standard room the following day to sleep in and we were able to stay in the suite. Although no one was able to sleep in that room because of the noise. I was disappointed in the presentation of this room for the cost that was spent. There was severe water damage on the ceiling lampshade and window valance above my head. There were like hairspray or water marks all over the walls, and the wallpaper was peeling in several different places. The suite was completely outdated and not up to par from my perspective. It was quite disappointing.
And also we planned in sharing a room with my grandparents for convenience so unfortunately it became more of an inconvenience.
The rehearsal dinner was great food was good it was buffet style the bar tender was so wonderful he was great and made the night very special!
Onto the wedding- unfortunately the wedding coordinator did not show up the day of the wedding, there was no direction or instruction for the bride. The bride had to call the front desk on her own. There was a fill-in that day. The plan was to have the grandparents seated before the ceremony but because the wedding planner was not there. The day of the wedding they became part of the wedding itself. This was upsetting after all these months planning the "perfect wedding" the plans were not followed and the guest book was never put out. When the bridal party changed out of heels to flip flops my shoes were stuck on the floors at the bottom of the lobby stairs from the floor glue. I thought I was going to have to leave my shoe in that spot.
The wedding reception room was set up beautiful. This was the best part of the whole trip. I was disappointed by the food though...I did not have time to eat all day as I was in the wedding and by the time my food came I was so excited. I ordered haddock. Before the meal they came around and checked again what everyone wanted and I confirmed haddock. Then when my meal came it was ICE cold, the lady came over and asked how the food was and I asked her to heat up my food as it was so cold I couldn't eat it. She took it in the kitchen and someone threw it out. The manager came out and then apologized to me that the kitchen threw out my food and there was no extra plates of haddock. He then offered me prime rib. I don't eat prime rib. So he offered me something off of the main restaurant menu. They had haddock in the restaurant so they brought me that and it was very hot and good. Unfortunately I was not the only one who had cold food. Two other people at our table and another had to send the food back to be warmed, especially since it was seafood. The manager was very polite he offered me a complimentary cocktail, I declined but the thought was still nice. The reception overall was nice but had quite a few disappointments.
Last but not least...the valet Christopher and Madison were soooooo amazing! They were so great! They knew my son by first name just from all the times he walked bye. They were a great group at the valet area and deserve special recognition for their great customer service.
Overall, after the upsets with all the wedding planning I was just looking for a nice weekend get away but the overall appearance of the suite was not much like a vacation, I felt it was unclean and old and outdated and I was not comfortable in it. I trust in this hotel chain and have never been disappointed, until this recent experience.
I hope that once the renovation is complete that all these things are fixed, I also understand the suites are privately owned but if they are going to have these suites associated with the hotel. A lot of changes need to be made. Especially the water damage I had to look at all weekend
June 15, 2015
Rated 1 out of 5 by clear2 BEWARE OF DECEPTIVE BUSINESS PRACTICES
Totally disappointed in this hotel. They kept major renovations a secret, never letting wedding party know of construction! LOBBY there was NONE, no view, floors stripped done to concrete floors, no place to sit and socialize. Wedding food cold as a clam. Have you ever tried to eat cold fish? Bar tab paid in full, gratuity and tax included, but bar tenders still put tip jar out for double dipping!! Hotel manager none responsive and non caring in my book. I would NEVER recommend this hotel to anyone wanting to have a SPECIAL DAY. Thank GOD the bride and groom were wrapped up in their joy, so they didn't have to look or think about these things. VERY DISAPPOINTED IN THE HOTEL, TO SAY THE LEAST!!!
I WOULD NOT RECOMMEND TO ANYONE.
June 8, 2015
Rated 3 out of 5 by Bugzie6971 Erin and Mathew Vahey wedding, June 6, 2015
Was very sorry to hear how the hotel handled the wedding party of the Vahey that was held June 6, 2015. Two weeks before her wedding she found out the hotel was going under reservations and if she didn't like it she could cancel her wedding. Shame on them now 150 people now know what happened and what the hotel did to accommodate them, plus not having your wedding planner show up to complete the job she started. Very un likely I would ever recommended your hotel or chain.
June 8, 2015
Rated 5 out of 5 by JerseyGuy16 Cozy New England Elegance
From the moment I pulled up in the car, I was greeted warmly by the bellman who was very accommodating. The greeting at the front desk, and continued friendliness/helpfulness by the front desk staff was superior. The restaurant was great too...loved the breakfast and the coffee!
June 5, 2015
Rated 5 out of 5 by lemojae1 The staff was very responsive
The staff was courteous and helpful. The service was excellent.
June 1, 2015
Rated 5 out of 5 by SJD2010 Lovely city & most lovely hotel
Fresh delicious buffet style breakfast with a harbor view was a great way to start my morning. Check in was a breeze even with tons of tax attorneys convention traffic throughout the lobby. There was an easy one button Starbucks brand autodrip by the elevators for a cup o'coffee with three different roast choices. I kinda got a lil'hopped up on the bean.
Pro tip: skip the $18 valet and park on the street if you don't mind feeding the meter every 3 hrs.
May 30, 2015
Rated 5 out of 5 by Jean1971 A proud staff.
This is a wonderful hotel! The staff is excellent. From the front desk, to the valet staff, to the food and beverage servers, to the housekeeping staff everyone was helpful, friendly and welcoming. They all seem to love their jobs, like each other, and are very proud of their HOTEL!
May 27, 2015
Rated 3 out of 5 by Gteach78 Good, but needs an update
The proximity to all of the local attractions is what convinced me about this hotel. The parking lot is across the street and the valet staff was gracious enough to let me park right in front until I got settled in. My room key never once worked in the lot even after getting it changed in order to grant me access in/out of the lot but that was minor. There were several weddings going on and everyone was civilized and not once was I bothered by noise. In my room, however, was another story. My carpet had stains you can tell have been there a while and need attention as well as the skirt around the bottom of one of the beds needed cleaning. I was very surprised to say the least. I left my things in the room and went downstairs to get something to eat. The food was fresh and priced adequately and the bartender was very friendly. All in all, the facility needs a facelift and an update. Clearly construction is going on in the lobby from the pipes/drapes that are covering the site. Upkeep of the rooms needs to be taken care of for many reasons and that didn't sit well with me.
May 27, 2015
Rated 5 out of 5 by Denise4 Friendly and comfortable
Greeted by Micah, very nice and helpful
Highly recommend for a business woman, from valet parking to rooms, safe and welcoming
May 9, 2015
Rated 5 out of 5 by Marcia65 Staff went Above & Beyond
I am a sales manager and stay at more than 4-5 hotels a month. Due to FedEX incompetents my sales packages did not arrive at hotel. Front desk staff Christina contacted FedEx office and taking much time with more patience then I would have, she located my packages. Then hotel manager Tristan drove a 1 and 1/2 hour round trip to FedEx office to obtain packages.
AMAZING!! Above & Beyond-a very BIG thanks!
May 3, 2015
Rated 5 out of 5 by JMichaelHarvey Outstanding Staff
I come to Portsmouth a great deal for business and I always stay at the Sheraton Harborside. It is the best hotel I have found in Portsmouth. It has great accommodations and the best staff in town! I have always been greeted by name and they always seem to know when I'll be back. The front desk staff, namely Allen and Nathan are some of the most professional I have encountered in my travels. Vivian in the Club Lounge is a pleasure every morning and is always helpful. Finally, I truly appreciate Micah Craft and helpfulness in any issue that I have had, he and the rest of the staff make my stays less like a business trip and more like staying with "old friends".
April 29, 2015
Rated 5 out of 5 by Geo15 Excellent Stay
I have been to Portsmouth several times over the years on business and stayed at the Sheraton whenever there. I brought my wife to Portsmouth for a weekend visit as she has never been there. After I made my reservation I was contacted by Micah Craft, Director of Guest Experiences. She asked that I contact her if there was anything she could do to help make my stay more comfortable. I asked, if possible, could she provide a room with a river view, explaining that I was bringing my wife to Portsmouth for her first visit. Upon arrival I discovered that we were upgraded to Club Level with a view of the river. This level provides complimentary breakfasts with cocktails in the evening (nice touch). The room was comfortable & clean and the amenities at the hotel helped to make our stay in Portsmouth an enjoyable experience. When I returned home I sent Micah an email thanking her for her consideration.
April 20, 2015
Rated 5 out of 5 by Barben Exceptional Stay, Service & Food
I stayed at this hotel back in August 2014 and had such a great time that I came back again in November 2014 and again in April 2015. I just love the exceptional service. Travis one of the Valet's recognized my car and knew I was back. When he saw me he came running over to welcome me. All those people and he remembered me and my car. Impressive! Micah is exceptional at managing . He is congenial and very helpful to the guests. Wayne was a new Valet and he was excellent and personable. Ready to help. Christine was in the Club Lounge and she was very personable and bubbly with the guests in the Club Lounge along with the food being tasty. Alex & Shay were the Dynamic Duo at the front desk for check in. Overall, this hotel is my #1. I highly recommend it.
April 16, 2015
Rated 4 out of 5 by Kris33 Sheraton Portsmouth
Sheraton Portsmouth is an amazing location directly in the hub of Portsmouth NH. The hotel is adjacent to the water with fabulous views. It is modern, well kept and comfortable. I travel with some picky eaters and everyone remarked on how good the food was. What makes this hotel noteworthy are the staff. The moment you enter the hotel you are greeted by staff who consistently go out of their way to make your stay pleasant. The entire staff and their commitment to high quality customer service is to be commended.
April 7, 2015
Rated 3 out of 5 by PTKLENK Good accommodations, but some issues . . .
Room was ready on time; it was clean and comfortable. I realize there is virtually no parking available in Portsmouth, but since the facility owns property with a basement garage, then why is there an additional charge of $21.00 per night?
In the ratings above I gave an average rating to quality of sleep and it was not related to the bed. The problem was that there was a girls' soccer tournament and many of the "young ladies" were situated on our floor. There is a so-called "quiet time" after 10 PM. This group did not adhere to this requirement; they were slamming doors and running through the corridors at midnight. On the second night, there was a fire alarm at 10:00 PM which forced everyone to the streets. It is my understanding that the soccer girls where not involved in this incident. I now question why I paid over $400 (two nights) for average to good ratings?
Finally, there was much debris left in the common areas and the Starbucks coffee machine was not operational all of the time.
March 23, 2015
Rated 5 out of 5 by Barben Exceptional Staff, Service & Food
This hotel goes above and beyond in making their customers have a pleasant time. Micah is exceptional at managing. Always helpful. The front desk staff, the maids, the parking lot attendants (especially Travis who goes above and beyond helping customers with their cars) all do an outstanding job in making your stay at this Sheraton as perfect as possible. I cannot say enough about this hotel and all of its staff. I am coming back again for my 3rd time because of the staff, the restaurant, etc. I don't think I will ever be disappointed in their service. They are all exceptional employees.
February 24, 2015
Rated 5 out of 5 by Kp1234 This hotel was very accommodating
I came to the Sheraton for my sister baby shower . The weather was bad and they told us if need be they would find rooms for us for an extra day , they also offered us a later checkout . They offer valet parking and the staff that ran it were very friendly and great ! The food was great also ate at the resturaunt . Rooms were clean and comfy . The shower room was nice as well . Would definitely recommend . Great staff!!
February 16, 2015
Rated 5 out of 5 by HB88 Excellent stay
Excellent and warm stay in the midst of February 2015. Also had a wonderful dinner in hotel restaurant.
February 9, 2015
Rated 2 out of 5 by Bsam My recent stay
I stayed here once a couple of years ago and the staff was great and the room was better than I expected. Having to be in the area again a couple of years later for another function I figured I would stay here again given how my last stay was.
I'm a bit put off with the staff this time. They allowed my colleague to check in on my behalf but when I approached the front desk there's was no recognition I had been an SPG member or welcome back. Just you're already checked in. Your room number is xxx.
The room was nice but I feel like it could use some updating. Housekeeping charged me for a smoking fee when no one smoked in the room. They also decided to charge my colleagues CC even though mine was on file and they charged her twice for the room. Together there was over $800 in charges pending with the banks which are still being disputed.
When attending the breakfast the next morning it was like leftovers sitting around for hrs. Not very appetizing......
I had a good first impression but after this experience. I'm question if I will stay here again.
December 22, 2014
Rated 5 out of 5 by PeterVIP Sheraton Portsmouth before Christmas
Highest ratings for our family's stay. No, it isn't a St Regis, but it was a perfect weekend for our family. The staff makes it so outstanding.
December 21, 2014
Rated 5 out of 5 by BRS8 Wonderful Weekend
We recently spent a long weekend at the Portsmouth Sheraton with our grown children and spouses. The rooms were great, the service was great and the restaurant was delicious with great service. Perfect spot to walk the streets of Portsmouth from and leave the car behind.
December 9, 2014
Rated 5 out of 5 by guissippi The staff was EXCELLENT
We had a great stay, and Christina @ the front desk was helpful beyond our greatest expetations and even remembered us from a frevious visit.
Frank the valet was also very helpful.
Decor is a bit "tired' and could use a little sprucing up.
All in all - we LOVE Porstmouth.
November 30, 2014
Rated 4 out of 5 by LL19 Good Conference Hotel
good experience with a professional conference
November 24, 2014
Rated 5 out of 5 by Eileen7 we enjoyed our stay!
We were there for the weekend with our Kiwanis group, the only thing that I would improve was the pool was cold! Other than that the staff was fantastic and helpful, and the food we had was great.
November 24, 2014
Rated 4 out of 5 by holly462 holly
Thought the location was great, everyone was very friendly, and helpful, smiles from everyone, I truly appreciate that.
November 12, 2014
Rated 5 out of 5 by JourneysMother Jersey Girls Enjoyable Journey
My daughter and I took the long road trip up from New Jersey together and booked using our Star Points. We loved it! The staff was friendly and accommodating, the room was clean- just right for a 1 night stay in the lovely town of PortsMouth! The club floor was very good and so were our complimentary breakfast and the hors d'oeuvres were delicious and always avail!
November 10, 2014
Rated 5 out of 5 by Jeannie32 The staff was really helpful, kind and friendly..
We loved this hotel....it was nicely situated in the heart of Downtown Portsmouth. It was great to be able to walk to everything. The folks at the hotel were very friendly and great at giving us directions to get everywhere. We plan to go every year as we love gong to concerts at the Portsmouth Music Hall. Great place and a great city. Thank you all.
November 8, 2014
Rated 5 out of 5 by Debmnh experience
Micah Craft is wonderful. He goes out of his way to make our stay special! The staff at the desk and the valet people all made our experience the best it could be. Even our housekeeping gal went out of her way for us. It was the new chef, Adam, who we changed our mom's birthday plans to dine with him because of his food! We had originally planned to go downtown, but remembered how good our last meal had been.
November 3, 2014
Rated 5 out of 5 by vtmom2 thoughtful updates
Love the recent remodel in the guest rooms. It was lovely before, but this was the first hotel room I've stayed in that actually had sufficient outlets in logical places - several on the edge of the desk and more on the side of the bedside lamp. Why don't all hotels do this? Front desk folks were charming and helpful. Food for our meeting was fresh and tasty.
October 27, 2014
Rated 2 out of 5 by Liberty1 Room 437
Room dated; carpet filthy
October 23, 2014