Rated 2 out of 5 by Doc1953 Cleanliness
When I walked into my room the bed had not been made and the old linens were still there. The room smelled like smoke.
September 27, 2014
Rated 4 out of 5 by Dan711 The Room was very comfortable
The room had a really comfortable king size bed with great pillows. It had a 42 to 46" flat screen TV and a refrigerator.
September 26, 2014
Rated 1 out of 5 by JoeR71 Bad experience
I stayed at the hotel and used a conference room while I was there. In my hotel room, the eletrical outlets didn't work and I needed to blow dry my hair without a mirror outside the bathroom. The shower had terrible water pressure. In the conference room I was using, there was a water leak coming down from the ceiling. The paint started to bubble and the hotels response to fixing it was simply putting a divider wall between us and the leak.
September 22, 2014
Rated 3 out of 5 by djpelleg Great location but in serious need of upgrades
Station Square is a great location with lots to do. Restaurants and shopping really close by. Utilize the shuttle for going in to Pittsburgh to save money on parking. The drivers are really nice! The person who checked us in needs customer service skills as she was not helpful when we asked her questions, like we were a bother to her. I read reviews about the cost for the room and if your room is located by the elevator how loud it will be. That is no lie. Not much sleep for the 2 nights we stayed. Those rooms should be offered at a severe discount. I have stayed on beautiful oceanfront property cheaper.
November 14, 2011
Rated 3 out of 5 by Nohobo Could be improved by addressing issues like these
This is a decent hotel, and could even be a good one, but there are some problems in its management that need to be addressed. First the wireless internet system is not up to standards that one would expect. It is slow, and once you get signed into the network for 24 hours of free usage, it often won't let you access the network again if you ever disconnect from it. Secondly, the staff aren't quick enough at taking care of things. The first night I got there, I called the front desk about the desk lamp not having a bulb in it. They said they'd send an engineer to address the problem right away. The engineer never showed up, and the problem was still unresolved when I checked out three days later. Take care of little things like this, and the guest experience would be much improved.
May 5, 2013
Rated 3 out of 5 by Al15905 Expensive for experience
Building was undergoing renovations which in itself was not all that bad but staff was confused about rooms, rates, parking etc. Hotel is aso "pet friendly" which means they allow dogs in the rooms and if your lucky enough to get a room next to a barking dog - well good luck. Breakfast "buffet" is expensive and on our second day no fruit was set out - but the price was the same. Trains run next to building and can be noisy but not real bad. We stopped at a little store in the near buy mall and they mentioned most hotel guests end up there to save some money on chips and soda. However - it is in a great location with lots to do within walking distance and if you are lucky to get a room facing the city you'll have a great view.
July 14, 2014
Rated 1 out of 5 by CWade32 This room was the worst part of my trip
I'm not sure what I paid for. I guess if you reserve a suite, you receive complementary old food in the fridge. Perhaps the price included the beer caps littered through out the room. It also could have included the bed that was falling apart, or maybe the peeling wall paper. I wont even begin on the teenagers running the halls until after 4am, drunk. I will never stay in this hotel again. I hope people read this and don't make the same mistake I did. Stay away from this overpriced dump. Pittsburgh is a very walkable city, I'm sure there are better options than this.
April 8, 2013
Rated 3 out of 5 by Nett Clean
Meets expectations. Check in staff person did not call me when my room was ready.
Food provided for conference was average fare.
September 21, 2014
Rated 2 out of 5 by bob2013 Mixed emotions about the Hotel
While the staff and local ammenities were spot on, the location and room was not. Station Square offers great dining experiences and views of the city however that would not be enough to compensate for the paper thin walls of the rooms and the proximity of the Train Tracks outside my window overlooking the river. I could hear every conversation being had in the hallway as well as the rooms adjacent to mine. The biggest deterrent is that the train runs at ALL times of the day which makes it extremely difficult to unwind and rest in the evening.
We were told that the hotel was to undergo renovations, it is too late, this should have been thought of LONG ago.
April 29, 2013
Rated 2 out of 5 by Dld8655 SPG should be ashamed of this property!
This hotel is far below any SPG hotel that I have stayed at. We are in room 1223 - an SPG rewards room. The view is great, however, the room is substandard. The carpets are stained. The walls are marred with 12" long black streaks,. All of the furniture is worn. The bathroom tub tile is moldy and chipped. The white bed duvet/comforter is dirty, stained with ?. There are caked dust balls in the air conditioning vents. The phone handset/cradle is scary with grime. The wallpaper is peeling below the window. Plastic cups- really?? They are charging maximum points for minimal return. Not recommended if you are looking for quality.
September 15, 2012
Rated 2 out of 5 by Nothappycamper Lousy Hotel
My husband and I stayed at this location over the past weekend.
We asked upon check-in for a river view room if available. The desk clerk asked if we would like to join the Starwood Rewards program and we said OK. She put us in a so-called river view room that actually was overlooking the construction in the adjoining parking lot. If you stood to the right on one foot you could catch a glimpse of the river.
The first thing we noticed as we walked into the room was the wallpaper peeling off the walls. All of the furniture was really low to the ground. One chair in the entire room. We did not receive the room we had reserved. Instead we were put in a handicapped accessible king room.
The hotel itself is in major need of repair/remodel. The carpet is stained and dirty. I'm surprised that Sheraton lets them keep their name.
To top it off we had requested a quiet room away from noise and discovered we were right above a working railroad station with trains coming through all night long.
Needless to say this was not the trip we had planned. We had no sleep at all.
Good location for shopping/eating but lousy for a nice relaxing room at a Sheraton.
The "free" shuttle was never available and we ended up spending $30 on taxi fare in addition to the parking charge because we were not familiar with the city. The shuttle driver was always running behind.
I would not recommend this hotel to anyone.
October 22, 2012
Rated 4 out of 5 by notnif front desk staff could use some additional staffing
check in was 3:00 p.m.. we arrived at 3:00 p.m. & rooms were not ready. Had to wait. They gave us voucher for "a" free drink. Had to ask for another voucher since there were two of us. Room was ready @ 3:45 p.m.
September 18, 2014
Rated 1 out of 5 by shade011 Awful!
Do not stay here! Most importantly DO NOT have an event here! I starting working with the Sheraton station Square one year in advance of my Labor Day weekend wedding. Thank God I did not have my wedding here, I only needed their services for my room block for my out of town guests. EVERYTHING was incorrect at check in. All of my over 25 guests rooms had at least one issue. Leading up to the wedding I worked with one woman at the hotel who would send me updated lists of my blocked reservations. She was very nice and always got back to me in a timely manner ( the only good experience that I had). Several mistakes occurred with the reservations throughout the year, but this woman fixed them all and gave me confirmation codes. However, when the guests checked in none of the mistakes were fixed. Some of my guests were even given the same room numbers! My husbands room was given to his brother so they put my husband up in a suite for the night. They never asked him for a cc number so I assumed they charged the room to my cc that I used to reserve the room. Upon check out I had to request to see a copy of my charges only to find out that they charged my father in law for the room instead. They would not switch the charges to my cc. When I called back later to speak with a manager they told me that they had no record of my husband ever staying in that room! Ha! The front desk at this hotel is moronic! I had welcome bags made that that were to e delivered to each guest room except for my husband's and I gave them specific instructions not to give him one. They charge you over $2 a bag to delivery them and they do not allow them to be given out at the front desk upon guest check-in. I understand that this is common at many hotels and I would be fine with this if my guests actually received their bags. Several rooms did not get bags and a bag was given to my husbands room despite me telling them not to. When I, the bride, called the front desk several times telling them what rooms still needed bags ( not my job), they said that they would be delivered. Needless to stay my guests still never got their bags and the hotel said " we delivered them all". So I believe some staff or other hotel guests enjoyed all of my goodie bags and read my personal information contained inside. I did receive refunds on the bag delivery fees and my husbands guest room. The Sheraton lost lot of money that weekend because their staff can not fulfill simple reservations that were made months in advance. The staff at the front desk even refused to look at my guests confirmation codes for their reservations. What is the point of getting a confirmation code if they won't use it?? It's a month later and I am still dealing with them! Do not stay here it will be a huge headache for you!
September 16, 2013
Rated 5 out of 5 by stjwf19 Thank you!!!
We had our wedding reception at the Sheraton Station Square this past month. We had a large number of people in the hotel for about 4 days and everyone enjoyed themselves. Kelly and Amanda and everyone we came in contact with were amazingly helpful and responsive. The reception staff were also great and we keep hearing how great everything was, from the service to the food. Thanks so much for making our day special!!
August 26, 2013
Rated 5 out of 5 by PBO63 Amazing Stay, Hotel and Hotel Staff
My wife and I visited from California, recently to attend Steeler's game. We had a Club level room and was very impressive with our room's view of the city and river. Room was very clean and our king size bed was comfortable. Hotel staff were very friendly and accommodating - especially Rachael - who was very friendly and took care of our needs in the Club Lounge. The closeness of Station Square shops and restaurants made our stay more enjoyable. Highly recommend hotel and we will stay here next time, when we visit the Burgh!
September 9, 2014
Rated 1 out of 5 by TOMandJEN Absolute worst experience EVER!
Our stay was horrible. First room was dirty...second room was a business conference room with a fold up bed (definitely not the romantic room we reserved for our anniversary!) and the third room's bathroom and hall light did not work. Add to it that there was a very loud cargo train that passes within feet of the hotel...EVERY 15 MINUTES. Last insult to injury, the desk told us that the breakfast buffet was available until 12 noon on a Saturday. We arrived at 10:40 and it was already shut down to start setting up for a special event. All in all...the worst stay we have ever experienced.
April 9, 2013
Rated 2 out of 5 by md65 Is this hotel going bankrupt?
This was for a business trip. I really enjoyed the city of Pittsburgh but the last place I wanted to be at the end of the night was my hotel. I "purchased" a club floor room and even with my gold status and purchasing of the club floor I was put on a floor far away from the club. I asked and was told there weren't any available - despite the fact that I purchased one. My room was dirty, the wall paper was coming off and the AC was not on (middle of summer). The clock was not working, nor was the phone by the desk. The refrigerator in the room was very loud and old. The maids the next day (after taking my tip and writing a thank you) left wet towels on my bed and on my desk. Certainly not where I left them. Room service was wrong twice and they were shocked when I wanted it replaced. The gym seemed fine. The area seemed fine but the staff and the cleanliness are not Starwood quality at all. I would have moved hotels if I had the time. I'm just happy I didn't have a trip that required more time "in the hotel"
August 2, 2013
Rated 2 out of 5 by albertjdz Needs more Customer focus!
Check-in Staff told me that I had to go to Bell Station to arrange delivery of my bags to my room! Hotel Front Desk should do this, not the Guest! And after waiting for more than 10 minutes for a Bellman, who actually NEVER appeared, I had to take my OWN bags to my room, along with my daughter in a wheel chair!
September 11, 2014
Rated 2 out of 5 by Jansco25 The hotel needs better housekeeping
For the price you pay for a Jr. Suite the room should be above par. The floors were not swept, When I advised the front desk that there were sunflower seeds on the floor, they sent housekeeping in, but the floors were not touched, sunflower seeds still in same spot all weekend.
The air conditioner was louder than the trains that went by at all hours of the day and night.
And they are pet friendly, but we should not have to listen to barking dogs early in the morning or any time. I did not bring a pet, I should not have to put up with barking dogs.
August 20, 2013
Rated 4 out of 5 by JAKW Overall good service
Our recent stay was very good and the room had just been remodeled. Very nice and clean.
The breakfast buffet was fair. They are in definite need of improvement with the toaster situation. Only one toaster was working and the second one was actually removed and not replaced during our 3 day stay. I did not feel the process was very sanitary in obtaining bread and placing in toaster. Many bare hands were in the breadbox-no tongs available. The bread was too large for toaster therefore you had to flip it to toast both ends of the bread.
We had an excellent dinner served to us during our event. Service was excellent.
June 23, 2014
Rated 4 out of 5 by TRoman5486 Need for an electrical outlet.
I would like to have had circuit to plug in my sleep apnea machine but couldn't find an outlet to plug it in close to the bed. Otherwise I was very pleased as I have stayed in this hotel numerous times and will continue to do so.
September 9, 2014
Rated 1 out of 5 by Greg717 Hard to believe this is owned by Sheraton
I recently spent 4 nights at this hotel on a business trip and it was apparent from the moment that I walked in the room that I had been fooled by the name. From stained carpets and sheets to outdated furniture, it doesn't even come close to what you would expect from Sheraton. These issues are troubling from a "getting your money's worth" perspective, but to add to your enjoyment they have decided to make the walls as paper thin as possible. This means you will hear not only the conversations in the hallways at all hours of the night, but you will also be able to hear everything that is going on in the rooms adjacent to yours. Six of my co-workers also stayed at the hotel during the 4 nights that I was there and they reported similar issues with the rooms and the paper thin walls. Two of them also had the luxury of having their rooms right near the train tracks with freight trains running all night.
One of the reasons we chose this hotel was they offered a complimentary shuttle that supposedly runs every 30 minutes. We bought tickets to a Penguins game and asked the front desk what we needed to do to ensure the shuttle would be able to take us and we were told that we should be in the lobby at 6. We arrived downstairs at 5:45, ordered ourselves a drink and began watching for the shuttle. 6:00 comes and goes, and around 6:15 I walk over to the front desk and am told that the shuttle should be here any minute; I explain to the lady working that we are trying to get to the game and that it is imperative the shuttle makes it there soon. She reassures me that it runs every half an hour, despite the fact that we have been waiting for over 30 minutes. 6:45 rolls around, still no shuttle so I decide to ask the front desk again what the status is. She tells me she isn't sure where he is and can't give me an estimate to when he will arrive. At this point I tell the lady I am going to call for a taxi and ask if the hotel will cover the cost of the taxi. She informs me that the hotel is not responsible if the shuttle doesn't arrive on time and therefore they won't be paying for it. We end up taking a taxi which arrived at the hotel around 7:10 and still the shuttle had not arrived.
On Thursday we decide to try and use the shuttle to go for dinner, I stop down at the front desk around 4:30, I explain the issues we had the other night and I am reassured the shuttle will be available at 6 to take us. Again we get down to the lobby at 5:45 and start our wait. At 6:15 when the shuttle has not arrived, I walk over to the front desk and ask what the status of the shuttle is. The lady working tells me I need to see the bellhop since apparently only he can call and find out where he is. I find the bellhop and he calls the shuttle driver on the phone and the driver informs him that he won't be back until 6:45 and that once he gets back he is taking his half an hour lunch and won't be taking anyone anywhere until 7:15. I immediately walk to the front desk and demand to speak to a manager thinking I will finally be able to get some answers from someone whose main responsibility is customer service. The lady who comes out is immediately irritated that I have asked to speak to her and wants to know how the shuttle not being here is her responsibility. I calmly explain to her that the website says the shuttle runs every half an hour and that twice now I have confirmed with the front desk earlier in the day that I would need a shuttle at such and such a time and no one told me differently. She tells me that she has no control over when he takes his lunch or what time he arrives and that I shouldn't be complaining since the hotel is offering it complimentary. I explain to her that this is now the second night it is well over an hour late and that they should modify their website to explain that a shuttle might not be available. She tells me that there is nothing she can do and my only option is to wait for him to take the shuttle at 7:15 or find some other means of transportation. I am appalled at her rude attitude so I decide to explain to her the concept of customer satisfaction and judging by the look on her face, this is clearly the first time she ever had her job explained to her.
I'm pretty confident that just about any other hotel in Pittsburgh would provide a better experience than this hotel and at half the cost.
February 2, 2014
Rated 2 out of 5 by Lorich39 Needs Improvements
We stayed at this hotel because the website said it had free parking. There was no free parking. They were understaffed. Long wait at check in... without a long line No one gave the same answer to the same questions. Not friendly at check in... they say you have only a few seconds to make an inpression and ours was not good. The Hotel is older and in needs repairs. The elevator slams shut on you because of the old doors. Staff needs to work on the customer service skills.
August 26, 2013
Rated 2 out of 5 by brian55 Underwhelmed
I was disappointed at check in when I heard the person beside me getting all the information about the hotel including parking and times for breakfast meanwhile I was waiting to be checked in and couldn't get anything out of the front desk girl except "here are your keys". Then upon getting to the room I was under the impression that the room would have a sleeper sofa but was rudely corrected about my misinformation when I called down. I wasn't in the room much after that point but the next morning when I made a cup of coffee in the room I used the creamers in the room and ended up putting lumps of curdeled half and half in my cup. Wasted cup of coffee! at that point I just checked out and wanted to get home. Even though it was nice to stay right in station square, I will pay the difference in cab fees and stay across the river.
February 12, 2013
Rated 4 out of 5 by kerry68 Pittsburgh steelers
Stayed at the hotel for a steelers game. Great spot to stay, convenient to either walk or take ferry to game.
September 8, 2014
Rated 2 out of 5 by hector86 Bad experience
I stayed in the hotel a cpuple of weeks ago and the first thing I saw was that the toilet was dirty.
After a few days I found out that they charged me an additional $200 USD without notice, when I called to ask about it they told me that they found evidence that I smoked in the room, I spoke with Vanessa in guest services who told me that they will call me after an investigation, its been a week and i haven't heard anything from them.
October 10, 2012
Rated 5 out of 5 by Survival1 Love this Hotel
The Staff, rooms, and restaurant, are always the top of the line and cater to the needs of the competitors. My husband and I travel a lot around the country competing, we have found the Sheraton to the be a home a way from home.
The staff is warm, friendly and professional. Starting with yo9ur staff, Beverly and Shirley at the front of the dinning room, Jamie and Kenny and all the other wait help we find to be exceptional and cater to the competitors ever need. And you must understand we are difficult group to deal with.
Kim the main floor expeditor and housekeeper will always go out of her way for us.
The front desk staff are always welcoming and keep things moving along in a professional manner.
We look forward to making our reservation for The Master's Nationals Competition in July.
Look forward to seeing everyone there again.
Mr. & Mrs Scelfo-Cino
September 2, 2014
Rated 5 out of 5 by roll Well trained and friendly Front Desk Staff
Front Desk staffs are all friendly and helpful. They are all very attentive and quick to assist when in need. The agent who helped me actually asked for my SPG number to ensure I am not missing out on any promotion/points. All information I need to know were given to me upon check in without asking, which prevent the hassle of keep calling guest services for extra info/details. Overall, they made my stay enjoyable
October 16, 2013
Rated 3 out of 5 by Garfield0612 My conference hotel
I stayed at this hotel, which is also the conference hotel. The bed is comfortable, the front desk staff helpful, most restaurant staff nice, and the driver (Steve) of free shuttle (NOT to the airport!) is VERY nice. Now, here is the rundown of problems:
1.Found a comment card dated 7/21-22 on the desk and I check in on 9/16.
2.Waste basket in the bathroom is dirty
3.Towel doesn't look clean
4. Bedside alarm clock was not turned off and went off at 5am first morning I stayed in the room! (maybe a previous guest turned it on)
5.There is a "S" sticker on the mirror (when you buy new clothes, there is the small round sticker that shows the size of the garment)
6.Second floor (conference venue) lady's room is worse than some highway-side McDonald restroom that I used
7.Overall, room shows signs of aging (e.g., bathroom door cracking on the side, white TV table isn't clean etc)
September 18, 2013
Rated 2 out of 5 by powed Bad service at check in
I booked a king and even called to confirm that my check in would be late but hold my room. Upon check in I was told that I was getting two double beds instead of a king. There were no king rooms available and the check in clerk made no attempt to try to resolve my issue. Very unfriendly. Then why make a reservation and confirm it if it doesn't matter. Very disappointed and will never recommend.
October 14, 2013