Rated 3.8 out of 5 by 291
reviewers.
Rated 1 out of 5 by vick2500 this hotel is very very BAD
1) the room wasn't ready
2) the staff are very nasty and the hotel manager is and stupide and tough
too many polices you cant even move
July 9, 2014
Rated 5 out of 5 by skiwater Beautiful property
We attended this property for a wedding. All events were timely and the banquet staff was the best I have ever seen. My only comment would be a map possibly of the hotel as our events were scattered and when I asked the front desk agent I was told we don't have any but I could tell you. That was helpful but a property map with room names would be very helpful.
July 7, 2014
Rated 2 out of 5 by hk14 staff
Hi
I was pleasantly surprised by the rudeness of some of your staff.
I had asked a question about the outdoor pool if its heated, since it was significiantly colder then the day before, and I was attacked like I asked the worst question, response was outright disgusting and uninviting. (they were like yelling at me, why would an outdoor pool be heated, the sun heats it, go indoors if your cold. WTF ) I watched as a kid by mistake peed on the pavement outside of the pool. and this caused 5 employess to come and embarrass the parents as if they asked the child to do it. the parent apologized, but it wasn't enough. this Chinese lady/employee kept yelling at the father, I DONT TEACH MY KIDS TO PEE ON THE FLOOR. over and over again. I mean really!!!!!!! is that the standard we live upto, to get harassed by hotel employees over a little accident, IN A SHERATON????? and I am not the only one that complained, im sure you will be seeing plenty of bad reviews on trip advisor etc.....
July 7, 2014
Rated 5 out of 5 by JagK Overall outstanding
As always is with Sheraton Hotels, this particular Sheraton Hotel in Parsipanny, NJ was outstanding in terms of the facility, food, service and professionalism.
June 23, 2014
Rated 5 out of 5 by Dennis08 my trip
the hotel is great. i especially appreciate three things...the fitness center (gear and hours), the front desk (Justin makes the place run and is very professional) and the Tipperary Restr/Bar. I'd like to especially commend Dan Bezaniuk for his excellence. I've eaten there several times, preferring to sit at the bar, and he takes great care to ensure the meal is perfect when delivered.
May 30, 2014
Rated 5 out of 5 by Aver Great hotel
Sheraton Parsippany was the perfect venue for our Hindu/American wedding. Absolutely gorgeous and rooms and staff were outstanding.
March 25, 2014
Rated 5 out of 5 by gewgaw The Sheraton Parsippany is Wonderful
The Sheraton Parsippany has become my home away from home, as I stay there for extended periods for work. I cannot praise the staff enough for being friendly, professional, and always willing to go the extra mile for anything I have ever asked for.
In addition, the periodic Happy Hours for SPG members are great fun, and the latest one last week for St. Patrick's Day was particularly good. My compliments to the chef for the delicious Beef Stew, Veggie Shepherd's Pie and Champ! The local beer selections were also very tasty.
March 14, 2014
Rated 4 out of 5 by chadb Business Trip
Outstanding stay with Sheraton Parsippany while there on business last week. I would recommend this hotel for leisure as well. Great facility and amenaties. Close enough to EWR yet far enough to feel like your'e secluded in the forrest.
June 23, 2014
Rated 4 out of 5 by MikeCar 2 week business stay
Value for money. This hotel is a safe place to stay. It has a wonderful mix of business guests with little tourists. The gym is the best you will ever find in any hotel! The staff at the bar is great, Joli the manager is bubbly & accommodating while Tom behind the bar gave every patron attention and made you feel like you were at your local watering hole! Tom made blue cheese staffed olives for our cocktails that were to die for! I will miss Tom & the other staff!
May 11, 2014
Rated 5 out of 5 by LL22 EXCELLENT STAFF
Whoever is running the Front Desk should be awarded. They truly know customer service. The hotel is clean and very nice! I will defiently be back.
May 19, 2014
Rated 3 out of 5 by DonnaMarie Staff quickly fixed problem
Overall I will be back, thankfully because of the attention my room was given after I saw some problems. These were not "little" problems. I only complained about the one, which was the fact that my bed sheets were stained and had hair everywhere when I pulled the comforter back. I WAS SHOCKED, TO SAY THE LEAST! I did call the front desk and they sent housekeeping up to redo the bed. It sill bothered me though. Especially since the glasses in the bathroom were filthy as well. I did not complain about that, I just didn't use them. I did expect more from such a nice hotel.
June 2, 2014
Rated 5 out of 5 by MikeNKatie Another wonderful weekend
Another great stay for us and our beloved field spaniel Katie at our home away from home. No better place to stay while visiting family in NJ.
Staff is always attentive, facility is clean and well-kept. Weekend rates are a bargain, and free parking and breakfast in the club room clinch the deal.
Katie gets happy feet in the car when she sees the Sheraton Parsippany. She loves the hotel, but especially loves the park, the trail, the pond, and the squirrels out back.
We love this hotel.
October 2, 2013
Rated 4 out of 5 by 500NightsLifetime Good Sheraton except for the pub food
Pub food was sub-par. Tried it several nights, but no hope.
June 10, 2014
Rated 2 out of 5 by Zelda1623 Hotel a Little Overbooked
We were very pleased with the staff at the beginning of our stay. We had reserved a room, and with the influx of people staying at the hotel for the weekend, they did give our reservation away. They gladly gave us an upgraded room at no extra charger. However, the hotel was so overbooked that there was no sleeping by me or my fiance. We had children running up and down the hallway all morning while we tried to sleep in on our vacation. We never said anything, and the staff never asked us as we left how our stay was, so we gave up. The room and accommodations were nice, but no way to relax at the hotel.
July 18, 2012
Rated 3 out of 5 by Alice50 Experience in Parsippany
The meeting rooms were fine, clean, in general the hotel is good for events. although the day I arrived I went to have lunch at tha bar as there was another restaurant which was not opened. The waiter was very slow, could not explain the menu, mixed up our orders.
The food did not have the quality I was expecting for the price.
For the cost of the hotel, they need to have better chefs, and better quality of food.
I was there for business and spend all day in the hotel, and I would expect for it to have the quality they say.
so I would recommend th hotel for an event, but not to stay
October 21, 2013
Rated 4 out of 5 by Terrrrrr Night before the wedding
Other than the 8:30 a.m. Indian Wedding Parade waking me (our room was on corner with great windows, but close to the ballroom entrance) it was one of the best stays ever!
We asked for a cot and received it complimentary for first request..room was great sq ft for 3 of us preparing for a nearby wedding that day....also got internet for free when I joined SPG club!!!
THAT'S CUSTOMER SERVICE !
May 29, 2014
Rated 5 out of 5 by lm177 This hotel has great features
This hotel has great features
April 14, 2014
Rated 4 out of 5 by Jangur Stayed for Daughters Wedding
Everything was great, except room service forgot to put shampoo and conditioner in the bathroom and it was 1am and I was already wet so no shampoo! I don't know what happened to the ones that were in there the night before. Not happy. Also the heated pool was very cold. And it looked dirty. I like my water crystal clear this was cloudy.
May 28, 2014
Rated 1 out of 5 by LB123 Nightmare in New Jersey
I am part of a staff that travels and teaches on conventions for dance. I frequently stay at SPG hotels and this by far was the worst experience I've had ever. The power in the hotel went out for hours which was the main reason it was a bad experience but beyond that, the staff at the restaurant and throughout the hotel were not accommodating at all. To get a salad to go, I waited over 40 minutes and there was no wait or anyone in the restaurant. Staff was rude and not experienced, I practically had to beg to get a bite to eat. I'm saddened by the experience I had here and it unfortunately left a bad taste in my mouth about the Sheraton enterprise.
March 14, 2013
Rated 4 out of 5 by SPG1 Close to New York City
Hotel has recently been renovated and looks good. The location is great - less than a half-hour to downtown New York. An added benefit is the free parking. The one not-so-positive is the number of weddings and other gatherings on the weekend making the lobby and elevators very crowded.
May 27, 2014
Rated 4 out of 5 by Ukhan8 clean
nice hotel
indoor / outdoor pool was nice. Indoor pool got a bit busy, but overall it was nice. Hotel was clean. didn't deal with staff much or eat on site - so can't comment on that much. overall, it was very good.
May 27, 2014
Rated 5 out of 5 by MFrankfurt Staff and location wonderful
My family and I returned to the Sheraton Parsippany as we have done frequently this summer for a two day get away. My kids love the staff and the grounds.
During my stays I have seen too many rude guests who do not treat the staff well. That being said, I have watched the staff react and am amazed at how polished, professional and mature they are in their dealings with these customers.
If you stay at this hotel, please be kind to the staff. They are wonderful and work hard to make your stay an enjoyable one.
July 29, 2013
Rated 5 out of 5 by WeddingDE Wonderful stay
Attended a wedding at the Sheraton and decided to stay the night even though we live in Parsippany. Selected a deluxe room on the Club floor and loved it. Room was spacious and nicely appointed. Bed was wonderful and beverages available in the Club lounge were a nice finish to a great evening. Food at the wedding was great and the staff working the wedding as well as the front desk and housekeeping were efficient, friendly and accommodating. Looking forward to getting away for the night here again soon.
November 4, 2013
Rated 1 out of 5 by Mike722 One of the worst HVAC systems of any hotel I've stayed at
I have stayed at this hotel several times before. I had given up on it, but decided to try it again after the remodeling. Beneath the new decor remains the same old, tired, noisy HVAC system which makes the primary purpose of a hotel (a good night's sleep) quite difficult. When checking out, this hotel tried to charge me $400 for one night, for the room I booked on it's website for $85. I objected to the hotel manager, who actually tried to justify the overcharge. Overall experience: As ugly as it gets.
November 26, 2012
Rated 5 out of 5 by JM1234 OK
Missing a safe in the room, windows don't open, view from room depends on room you are in. A/C noisy
May 26, 2014
Rated 5 out of 5 by Joecel Celgene Hosted Party at Sheraton
This year our company had it's xmas party at the sheraton in parsippany. We have been growing and had over 1500 people attend this event. Sherton gave us a special rate for our room, However due to air travel, I had to come in an extra night. After I spoke to General Manager Angel Cueto he gave me the special celgene rate, instead of me paying the full price. That is customer service and I will host all events at the Sheraton! EXCELLENT CUSTOMER SERVICE!
December 17, 2013
Rated 1 out of 5 by PD36 This hotel needs a lot of improvements
I was a long staying guest at this hotel and it was the biggest mistake I made by expecting that the hotel and its staff will meet my requirements. Desptie being a platinum member of Starwood, I had to struggle for almost everything. If this is the way a platinum member is treated, I pity all the others that end up using this property. The stay has been nothing but disappointing and I would neither recommend this hotel nor come back to stay in the hotel.
June 6, 2012
Rated 4 out of 5 by PatL Lovely hotel
This is a lovely hotel, clean and helpful/friendly staff. The only thing negative is that the air condition is very noisy. This is usually found in lower brands of hotels with window units. This hotel has a central unit but just very loud. So I had a hard time falling to sleep. I turned the AC off but the blanket/bedding was quite heavy. I usually like a very cool room so am usually fine with a thicker blanket but it was not comfortable.
August 14, 2013
Rated 3 out of 5 by proudva Beautiful on the outside...but??????
This is a beautiful hotel on the outside and inside, but the room cleanliness was very poor. Anytime you can SEE the dust on the clock, nightstand and TV, someone is not doing their job. The mattress was very uncomfortable and noisy when getting off the bed. The MAIN shocker to me was there was NOT a frig in the room at all. I have stayed at hotels rated less than this one and it had a frig, more tv channels, clean and I was very pleased.
October 19, 2012
Rated 3 out of 5 by Dickie501 Sheraton Parsippany
On check-in I was told that no rooms on the SPG floor were ready, and was given a Room on the 2nd Floor - surfaces were covered in dust, and while both beds had been made, one obvioulsy had very dirty sheets ie not changed. The room I was subsequently given was cleaner, but not clean. Restaurant staff are rude, and dishonest - tips were added to breakfast slips. This was pointed out to Front Desk.
July 17, 2013