Rated 5 out of 5 by MLM13 The accommodations were perfect!
We had a wonderful stay, could't have asked for anything more.
September 10, 2014
Rated 5 out of 5 by Roshio Beautiful view
Beautiful hotel! great room, great view and the food was excellent. Well priced.
The only problem with the stay was that my wife got double charged on her credit card.
Overall wonderful stay!
September 5, 2014
Rated 3 out of 5 by IBM201408 Shoulda woulda coulda
I will not be staying at this hotel again, nor will I ever recommend it to anyone. This is too bad, because it's a stunning edifice with gorgeous surrounding scenery, beautiful rooms, great service, food, and amenities. This is rendered moot by unnecessary and avoidable shortcomings:
1) Sketchy Internet - Party like it's 1999 with 2MB/sec wifi. No, I'm not going to spend $12+/day for your high-speed wifi package. No in-room wired connections are available either, so there I streamed no shows during my stay.
2) Worthless A/C - lower the thermostat with no corresponding temperature change! No post-shower cool-down = sweat every morning until I get into my car (which has A/C with an actual working thermostat).
3) $4.60 bottled water - Don't drink the water: it's not complimentary. There was no price tag on mine, so coworkers had to actually tell me what was up with the bill on my corporate credit card (and how to get it taken off, but I'm not going to make AmEx pay for something that Sheraton pulled). Keep it! The fact that you would even consider pulling a low-rent stunt like this guarantees I won't ever be coming back.
September 4, 2014
Rated 3 out of 5 by HT26 No advance info - Club Lounge Close
We expected to see a nice view from the Club lounge with your great variety of Eve Hors D Oeuvres, but informed lounge closure upon check-in. We were so disappointed. If this was scheduled, hotel guests, esp who booked the Club floor, should have been informed in advance. Best, HT
September 2, 2014
Rated 5 out of 5 ALL GOOD!
COMFORTABLE & CLEAN ROOMS. PERSONNEL ATTENTIVE. BEAUTIFUL GROUNDS. CLUB UPGRADE VERY NICE WITH GOOD SNACKS.
September 1, 2014
Rated 3 out of 5 by Marc10is Conveniently located
Perhaps it s good hotel to hold a conference or exhibition. But as a platinum guest, I didn't find the comfort and quality of the hotel to be on par with other Starwood 4-star hotels. However, for anyone travelling up or down the east coast, it's a good strategic place to stop - right near the Tappin Zee Bridge.
August 30, 2014
Rated 4 out of 5 by momomf Good Room
The room we had was very clean; however, there was an area in front of the bathroom door the carpet was coming up.
August 27, 2014
Rated 4 out of 5 by megmyst great hotel
love this hotel - i can take my dog, staff is friendly, bartenders nice. Rooms are normally great but last time ac did not work well. I was too tired to call about it in fairness to the hotel.
August 21, 2014
Rated 1 out of 5 by Jeff500 Not Up to Starwood Standards
We stayed this past weekend. Was woken up at 2:30 am on the Starwood Floor by two different rooms from a wedding that was going on. Had to call security twice.
Went to pool twice -- no towels both times. Waited 30 minutes one time for housekeeping to come, then 15 minutes next time. Plus hot tube was lukewarm. The front desk didn't seem to care about anything.
August 19, 2014
Rated 3 out of 5 by Michael1950 Poor service
Checked in, said I have insulin, need fridge. Took 5 hours and four calls to get one. First one delivered was broken. Same story for extra towels/pillows- 4 hours, numerous calls. Very noisy to sleep as doors all slam hard when closing. Beautiful looking hotel in an equisite setting but holiday inn quality service.
August 18, 2014
Rated 4 out of 5 by shmiel this hotel has everythng for a biz traveller
i was able to work from the road , with ease, while my family enjoyed the facilities and the local shopping. the business center is very useful
August 17, 2014
Rated 3 out of 5 by d251 Shower issue
low shower head and slow drain in tub....good way to prevent long showers :)
August 12, 2014
Rated 4 out of 5 by Z1962 Good environment out side but...
I stayed 3 nights and very like this outside environment, but inside was not like outside because you can hear people talking in corridor, an India wedding reception,they made a big noise in middle night 1 AM, too bad.
August 11, 2014
Rated 5 out of 5 by Cynthia32 Business Features work well in this hotel
I traveled here for a business trip, and the features of this hotel were close to my office at home. Printer, WiFi and a large desk area to complete assignments in the evenings, made it easy for my team and I to finish work and then enjoy the amenities.
Not only is the location beautiful, but functional too.
August 11, 2014
Rated 4 out of 5 by PartyTime82 Very Nice Hotel
Convenient, Clean and Comfortable hotel with a professional and accommodating staff! Would definitely stay here again.
August 4, 2014
Rated 5 out of 5 by Dhiren Excellent hotel to stay
Fantastic place to stay in Mahwah, NJ and surrounded by many good restaurants.
August 1, 2014
Rated 3 out of 5 by DisappointedWeddingGuest A pleasant hotel but a less than great wedding venue!
The food was extremely disappointing at the cocktail hour and the dinner, and actually bad at the day-after brunch. At least warm up the bagels so they're not hard and keep the bacon warmer than room temp!!
And put up a tent for wedding guests on hot, sunny days! The woman sitting next to me almost fainted and had to be helped into the shade after 30 minutes!!
July 28, 2014
Rated 3 out of 5 by MarkS01 Ok at best
This is the closest Starwood to Woodburry commons outlets. Hotel is ok, nobody to help with bags we had a lot being with the kids. No real upgrade for a platinum member which I would have excepted being with 4 people. The club lounge was handy to feed the kids breakfast. Resturant recommendation being with kids was weak at best, staff really didn't seem to care, felt like robots behind the desk.
July 28, 2014
Rated 5 out of 5 by LJS9403 5 star hotel! superior customer service
The best place to unwind and relax.
amazing food on Club Level! yes, book a club level room.
Super pet friendly
clean and dust free rooms!
July 25, 2014
Rated 2 out of 5 by TOMMY07920 July 11,2014
THIS HOTEL CLAIMS TO BE THE BEST IN THE AREA. HOWEVER THE FURNITURE IN THE ROOMS WAS OLD, CHIPPED AND IN NEED OF REPAIR. GIVEN THE OTHER HOTELS IN THE AREA I WILL USE ONE OF THEM ON MY NEXT VISIT. AND I WAS ON THE CLUB LEVEL AT THAT.
July 25, 2014
Rated 3 out of 5 by ROMER20 Never Coming Back
The telephone in our room (2226) was not working and we have contacted the desk service twice. It was never fixed.
July 21, 2014
Rated 3 out of 5 by captaineddieb great hotel
i have to say i was very disappointed this stay! I had no water to shower and I ordered coffee and never delivered. When I went to front desk the girls response was I forgot!
July 19, 2014
Rated 5 out of 5 by Grammie28 Great upgrade
Room and staff were fine. Breakfast in the hotel restaurant was very costly.The food was okay as well as the service. The bill was outrageous. Two of us got a side of eggs and a prepackaged bagel with cream cheese. The cost: $20. Four people cost over $70 with tip!
July 15, 2014
Rated 5 out of 5 by karwms Great
The facility was great and clean
July 14, 2014
Rated 5 out of 5 by DEPOT23 GREAT STAY
GREAT STAY NO COMPLAINTS WISH COULD HAVE STAYED LONGER WOULD RECOMEND TO ANYONE BEST FRONT STAFF EVERY VERY HELPFULL
July 14, 2014
Rated 5 out of 5 by Margaret21 hotel staff were the best
I look forward to returning
July 12, 2014
Rated 4 out of 5 by 9324 Nice stay
Beautiful location and nice Place for Wedding ceremony. I enjoy the hotel, and all function ...
July 9, 2014
Rated 3 out of 5 by WED14 this hotel needs improvement
You have a great site,but as far as the hotel- it needs to be improved as far as having families meet for events. The rooms don't have refrigerators. They are available but for a fee. You charge for bottled water. Nice quilts but double beds are miserable to sleep in. You have an unheated indoor pool. You due bridal room blocks but no suites, connecting rooms are given but you pay for both. Seem to cater to HIndu/Indian weddings. Which is fine as I am sure that's what keeps hotel going. But, the smaller room blocks of 20-25 have guests separated. We were to have that but on holiday weekend the 4th was booked even though those rooms were supposed to be held. They were sold out way in advance of our closeout date.
July 8, 2014
Rated 5 out of 5 by kp52 wedding party
good for weddings and business meetings.
July 8, 2014
Rated 3 out of 5 by dljones The Hotel That TIme Forgot
elevator rides are more exciting than they need to be. the pool is kept at a refreshing 55 degrees or so. lots of property and no place to sit outside unless you drag out your own chair from the bizarre pool area- just remember to prop that door with a towel! nice bartenders. Kudos to the group sales department tho. lots of weddings. My room was surprisingly small and smelled heavily of bad cologne. Windows do not open even a crack. beds are comfortable. depressing lobby with plastic flowers and randomly placed furniture...
July 7, 2014