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Rated 4 out of 5 by 924 reviewers.
Rated 5 out of 5 by This hotel is excellent! We slept, swam, ate and laughed our way all through the most relaxing vacation ever. The staff was wonderful from the beginning until we finally had to say goodbye. The sea turtles swam up close to the hotel every day and they were great to see as well! We look forward to returning next year! June 24, 2014
Rated 5 out of 5 by Amazing Hotel This hotel has the perfect location for beach, surfing and shopping September 15, 2014
Rated 5 out of 5 by Another excellent stay It is always a pleasure to stay at the Sheraton Waikiki. I have just returned home after a wonderful two weeks. The staff are great, with a very helpful attitude - especially the Guest Experience Manager, Sheri Thom, who is a real asset and who exemplifies the spirit of Aloha! July 14, 2014
Rated 4 out of 5 by Great amenities Loved our stay...great ocean view room! Problem with getting the 2 beds requested & had to crowd 4 bodies in a one king bed room with a small roll away. Roll away took several hours & 3 requests to be delivered, though. Neighbors in the room next door were very noisy but didn't complain since our stay was so short. July 16, 2013
Rated 4 out of 5 by Best thing about the Waikiki is the location we could walk to all restaurants that we wanted to. We used the gym daily but very frustrating to have the gym be on the 4th floor and no bathroom facilities...very unusual. Housekeeping was lax...hair on the bathroom floor as we entered the room on the first day....carpet throughout the room and halls were dirty. September 4, 2012
Rated 2 out of 5 by Needs improvements 1) There was hair in my bathtub upon check-in. 2) The room was not clean - dust balls on the floor. 3) The grout in the shower was nasty/dirty. 4) Every time the air conditioning kicked in, it rattled for as long as the air was on. Made for hard sleeping. 5) They ran out of food at several of my business meetings. January 22, 2013
Rated 4 out of 5 by Ideal location and friendly staff My mom and I arrived at the Sheraton for a 5 night stay. We were offered a complimentary upgrade to an ocean view room after my original booking in a partial ocean view room. The girl at the front desk (didn't get her name) was very nice and accommodating. I could not ask for better service. Although the rooms are basic and could use upgrades, we had a wonderful time and enjoyed our room to the fullest. The room was clean and the views were to die for! Room service was prompt and the staff was very friendly. We saw TURTLES swimming in front of the infinity pool almost every day of our stay. We also had a great view of Diamond Head and the pool area. I read some people had issues with "thin walls". We were lucky not to have this issue. We were on the 7th floor. I slept like a baby and I'm generally a light sleeper. Only negative....there was a couple of people smoking on their balcony during our stay. I'm a non-smoker and had to return to my room for 10 minutes after enjoying coffee on the balcony to avoid the disgusting smell. I think it would be nice for the hotel to post a "non-smoking" sign on the balconies if they are indeed a non-smoking area. What I consider a smoking "issue" would not stop me from staying at this hotel again. I certainly recommend this hotel for couples, families and general travel. Thank you Sheraton for a wonderful stay! September 26, 2014
Rated 3 out of 5 by Not enough staff at check in Only 1 person for Gold/Platinum line. when i asked the guy at the other desk who was just standing there if he could help spee things up he said he was only able to help the regular line. Really? Not very good service. And he did not seem to be bothered by this. i waited 20 minutes while the regular zipped by. November 13, 2012
Rated 4 out of 5 by This hotel is a great place to stay There are no VIP or Handicapped check-in counters at this hotel. Received a city view double room but reservation was for a Kai Ocean Suite which was not available so finally had to settle for the Malia Suite that did not have any view from the balcony July 28, 2014
Rated 5 out of 5 by Beautiful Housekeeping staff are very flexible and efficient to our needs. Front desk is very pleasant, check in & check out was a breeze! Enjoyed the great view from our room. The food is delicious at the Edge. The Infinity pool & deck is very nice and comforting! This was our second stay & we will come back! Maholo! July 17, 2012
Rated 1 out of 5 by Rooms were low quality While the lobby is very nice and the location is excellent, the rooms do not even look finished. There was literally no furniture in the room other than a bed, desk, and tv. No drawers, no dressers. Wires exposed, and a tiny bathroom. You expect alot more from the pictures online. I was greatly dissapointed. June 17, 2013
Rated 5 out of 5 by Staycation This hotel has everything! Good mix of restaurants and stores to shop at. Kai Market seafood night is the best! Two pools to relax at. My gf and I got the best massages at the Spa on the fourth floor. Great location right in the heart of Waikiki. Staff and hotel exceeded our expectations. We will be back! November 15, 2012
Rated 5 out of 5 by This hotel made our stay We felt going back to hawaii again this year was a bit of a compromise until we checked into the Sheraton Waikiki and experienced the service and true welcome we received. Stayed nine days and enjoyed everyone of them. The Club Lounge was a great place to meet new friends and enjoy the spectacular Sunsets. March 4, 2013
Rated 1 out of 5 by Hawaii Disappointed Lacked the size of amenities capable of handling the number of people at the hotel. Pool way too small as well as deck space. Pool services were ess than adequate. Guest room linens were sub par and dirty. Will nt return to this property nor recommend. Terrible value for the money. The pictures fooled me. September 9, 2013
Rated 5 out of 5 by Family vacation The staff was top notch. They bent over backwards to make us feel valued. This hotel is very kid friendly with a great pool designed for them along with one for adults. The lounge was a time and money saver as well. Overall this was a great hotel with all the amenities you will need for a family vacation. September 1, 2012
Rated 2 out of 5 by DG0071 Location excellent, Ocean view was great, Unfortunately was given a room with 2 double beds when should have been given 1 queen, made my romantic stay a bit uncomfortable, generally felt that if I wasn't part of a tour group I didn't matter to them, definitely come back to Hawaii but not stay here again. May 26, 2013
Rated 5 out of 5 by Great location Perfect location, nice facilities. Need to add a second shower for folks coming from beach to pool area, one is not enough for 1600 rooms and thousands of guests. August 27, 2014
Rated 5 out of 5 by Love the hotel and location Hotel is perfectly located on the beach. My family age range 19-54 love all the amenities the hotel has to offer. We love the diversity of the hotel guests, the infinity pool, the beach and proximity to the hustle and bustle of Waikiki. First hotel choice always. Staff is always welcoming and friendly. October 29, 2012
Rated 5 out of 5 by Hawaii Getaway First time we stayed here and it was great. We were able to a get a partial ocean view from the balcony as an upgrade, the infinity pool was fantastic, the grounds and surrounding what you would expect for a 5 star hotel. We stayed with cash & points and thought the place was great. Hope to return. April 5, 2014
Rated 5 out of 5 by This Hotel has Wonderful Accommodations for Children My children absolutely loved the pool and the easy access to the beach. They swam their hearts out and slept in a nice, cool and comfortable room. Seeing the joy in their face was worth every dollar spent and a reason to revisit the Sheraton Waikiki. July 21, 2014
Rated 5 out of 5 by Great Hotel in a great location The hotel has great facilities including the pool with it's slide - kids had a great time. It's also right on the beach so you can swim in the pool or the ocean. The room we had had a great view across to Diamond head. It is truly paradise my family and I had a fantastic time at the Sheraton Waikiki. July 16, 2012
Rated 4 out of 5 Good hotel in Waikiki but pricey It is a good hotel to stay but lacking all the personal touch. It is also relatively pricey. The hotel will charge an additional daily charge for the use of Internet in the room, a bottled water, use of towel, etc. it will cost an additional $32 per day on the top of the rate that you will be paying. May 2, 2013
Rated 2 out of 5 by not up to standards Your staff try.....and I try to like this hotel because of the location, but after something like 6 or 7 stays, I continue to be disappointed in the amenties provided, the quality of the rooms, etc. This will unfortunately be my last time staying at the Sheraton Waikiki. I have quite simply given up. October 18, 2012
Rated 4 out of 5 by the best of Waikiki I have spent many nights on Waikiki as I have family and friends in Honolulu. This was our best time by far because with an ocean view room we were away from the sounds of the city. The infinity pool and hot-tubs were very enjoyable. The only down side was that the hotel is HUGE and the rooms small. January 27, 2014
Rated 5 out of 5 by B'est Hotel on Waikiki This was our first trip to Hawaii and I would return to the Sheraton Waikiki if I ever come back. I don"t normally like big hotels, but this one gives personal service unlike any I have ever been in. The rooms are great, the views are terrific and the staff is first class. Can't wait to come back. March 13, 2014
Rated 4 out of 5 by Nice but traffic makes noice The hotel has nice and peaceful location, but the noice from lorries starting service early in the morning is annoying - the peeping alarm sounds while they are backing up is almost continuos starting before 6 AM every morning. My room's balkony was on the western side. June 30, 2014
Rated 4 out of 5 by great location We were quite delighted overall, however the lack of cups,and utensils were unavailable, this was a five star hotel exspected a cup and saucer at least. The standard of room was ok but it could have been updated, however again, outside of that a pleasant and beautiful place to stay. C & N. Roskruge October 28, 2012
Rated 4 out of 5 by Wonderful Beach View Great position on point and has therefore best views and most sun. We has amazing views from 25th floor of Waikiki. Rooms and common areas are a bit tired and need refurbishment but it did not detract from the experience. The hotel is also very centrally located. I would definitely stay there again May 22, 2013
Rated 3 out of 5 by aaaa The WLAN connection did not usually work at all. The room cleaning was always ongoing when returning to room and lasted a long time. No reasonable breakfast possibilities (very expensive). No possibility for later check-out. August 4, 2014
Rated 5 out of 5 by always a winner here I always stay here when in Hawaii and am always happy. As a platinum member of SPG I used my suite upgrade and was given a 2 room suite. I have to admit I was a little shocked when I realize that there was a murphy bed in the living room so it would be great for families. I was only there with my husband so the bed stayed in the closet. From the welcome gift of a bag to fill with goodies in their shop to club lounge access we were impressed. This is one of the nicest clubs in Hawaii with wonderful food for breakfast and wine and beer at happy hour along with great food. Rumfire is one of my favorite places to go for a drink and they always have good music. We were pleasantly surprised this time with the addition of a music group from a local California college that played each night - it was a full band with singers and we knew all of the songs. They were out by the pool area and just added to the fun of our stay. My husband decided when we return to Hawaii this is the only place he wants to stay from now on- Thanks to all July 6, 2014
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