Rated 5 out of 5 by Andrea001 Awesome hotel!
Loved our stay here! Resort amenities and pool were fantastic. Staff is super friendly and helpful...everyone was constantly greeting us. Room seemed a little bare...minimal modern-ish furniture and our view was terrible (we saw the rooftop pool and parking garage of the hotel next door). This was my only complaint given that we are SPG gold members I expected a better room since other SPG hotels always gave us a decent view. On a positive note, the beds were awesome and very comfortable, my kids especially loved them. We had a mini fridge in the room which was fantastic to have. Rooms were superbly cleaned. We've seen other hotels and we are so glad we chose this one! High end shopping all around as well as restaurants and the International Market place (pearls and Hawaiian souveners). Resort fees and parking was actually lower the other hotels. Thank you for an great anniversary experience!
May 25, 2013
Rated 4 out of 5 by Nevertoreturn Wonderful Beach View
Great position on point and has therefore best views and most sun. We has amazing views from 25th floor of Waikiki. Rooms and common areas are a bit tired and need refurbishment but it did not detract from the experience. The hotel is also very centrally located. I would definitely stay there again
May 22, 2013
Rated 2 out of 5 by NickM Not the best :(
Spent Nearly $2000 For 3 nights, Friday, Saturday and Sunday Expecting alot from my money and all i got that was worth it was the View from my hotel room balcony. The view was amazing but the hotel room was very out dated. I would have been better and more happier staying a $50 a night back packers. I had lamps that didn't work and a piece of glass in my carpet that wasn't cleaned from the last guests( room 2058). There was no service at all any place in the hotel for me. No staff checking up on me to see if i was happy Or needed anything !!!!The only time i got service was when i hired a cabana on Sunday and the waitress dropped a tray of drinks on me. Defiantly not happy with my 3 days...
When i checked out the lady at the counter didn't ask how my stay was. she just walked away !
The only person that was decent and helpful for me was the lady that helped me find my shuttle bus back to the air port.
Very pore effort! i don't think ill ever return or stay in another Sheraton hotel ever again :( I'am a chef in a big hotel in Australia and ill never recomened This hotel to my staff or friends
May 22, 2013
Rated 2 out of 5 by Joshy un satisfactory. I would not reccomend
We are Gold members of starwood. We asked for an upgrade which we are entitled to. Did not get upgraded to club level. Our room had very basic beds not the excellent Sheraton beds we have slept on before. We did not even have a chair in our room let alone a table. I wiil never stay here again or reccomend. This should be a 1 star hotel.
May 21, 2013
Rated 5 out of 5 by Candy15 Perfect location on Waikiki
The hotel's location on Waikiki Beach makes it a wonderful choice if you want to be right in the action!
May 21, 2013
Rated 5 out of 5 by Holly84 Great central Waikiki beachfront Hotel
This hotel is exceptional, it right on Waikiki Beach, in a great central location and offers fantastic service! I will be recommending to all my family and friends!
May 21, 2013
Rated 4 out of 5 by Paul45 Special Mention
I'd like to commend Jennifer in Guest Services for her exceptional effort in difficult circumstances to rearrange rooms to enable us to be located near to our grandchildren during the AIMS Convention earlier this month. Her diligence and helpfulness was much appreciated.
May 20, 2013
Rated 5 out of 5 by Jermar Elevators
I have stayed in probably stayed in 750 to 2000 hotels and never have I seen elevators not ring to noticing you when it's stops on your floor after pressing button. This has 10 elevators. You push down button and 1 stops but dosn't ring. If your not looking all around you miss it
May 20, 2013
Rated 2 out of 5 by JayJay Disapointing stay.
Too noisy room and small capacity.
- I've complained about nextdoor and bar noise even after midnight.
No good room /c poor view
No kind staff.
May 20, 2013
Rated 2 out of 5 by RufusInHI Hit or Miss; More Miss than Hit.
OVERALL IMPRESSION: Nothing terribly wrong with this place except for the inconsistent Front Desk and the poor Club Lounge unhospitible service. Having stayed at this properties several times the SPG check in line is hot or cold when it comes to delivering genuine Hawaiian hospitality.
SPG RECOGNITION: Is more miss then hit. The typical excuse is the hotel is sold out of premium rooms and suites, yet a call to SPG reservation or check online shows that the hotels has high category rooms and suites are still available. After complaining to Management; it is amazing for the Hotel to eventually find a suite that was just returned to inventory by the maintenance department. How many of us Seasoned Platinum SPG Members have heard this same excuse time and time again.
THE ROOM: Non-suite rooms are small; typical for Waikiki. If you are very fortunate to get a suite upgrades, the suites are very spacious. Rooms are clean and recently renovated and nicely furnished with Hawaiian theme.
LOCATION: You can't beat it! It is definitely central Waikiki off the main street (Kalakaua Ave); so traffic noise is not an issue.
EXCEEDED EXPECTATIONS: Hotel has two swimming pools. The adult only infinity pool (Ewa side) is a nice respite from the loud and crowded main resort pool on the Diamond Head side of the hotel.
DID NOT MEET EXPECTATIONS: Club Lounge while has a spectacular view of Waikiki Beach and Diamond head, the staff is unfriendly and the evening food selection is very stodgy. Lounge Agents are more concerned about whether you are eligible to enter the lounge/ NOTE: access to the lounge requires your room preprogrammed electronic key to unlock the club lounge door which has to be programmed by the Front Desk. Yet you still have to provide your name and room number to the club agent which is validated prior to club entry. I invited two business colleagues to the lounge and was embarrassed and chastised by the Club lounge agent and reprimanded me in front of my guests that the Club lounge was only for Hotel guests. The Club lounge access restricted to only Hotel Guests not allowing the Hotel Guests to bring their guest/friends/family/business colleagues makes no sense especially when alcoholic beverages are not free and provided at an absorbent cost. The is no Aloha in the pretentious Club Lounge. Complaints to Hotel Management went unheeded and meet with curt excuses to defend the club policies.
May 18, 2013
Rated 1 out of 5 by larry0358 HORRIBLE EXPERIENCE!
Horrible experience, would not recommend to anyone. There was NO ONE there at the front of the hotel when we unloaded our car for check in, it took 30 minutes in line to check in in the early afternoon, they gave us TWO DOUBLE beds when our reservation was for one KING and did not TELL US until after we took all our OWN luggage (6 items) upstairs to our room. Then, we had to take our OWN LUGGAGE back downstairs and wait in the check-in line, which took another 30 minutes, and get in line again to get the room we wanted. The manager did not seem to believe anything I told him that just happened to us, so I had to SHOW him my one KING bed reservation on my phone. The service provided overall was really bad. I would not come here ever EVER EVER again.
May 16, 2013
Rated 5 out of 5 by suesue22 Best Pool on the beach.
The Sheraton Waikiki seems to be the best place to stay whether you want night life or relaxation. The infinity pool is the best pool on the beach. The staff is always right there with whatever you need but they don't hang on you waiting for your requests. If you want to go down to the beach and get in the ocean it's right there. The room was clean and the staff was attentive to your needs.
May 15, 2013
Rated 4 out of 5 by Jilly47 Good location for Waikiki activities
For such a large hotel everything seems to work remarkably smoothly. Breakfast buffet seating very adequate inside and outside on lanai.
Check in/out handled very efficiently.
Poolside/beach personnel efficient and helpful.
May 14, 2013
Rated 4 out of 5 by jack26 Better than expected but resort charge
I was there with my fiance last week and I used my points for a stay but I found out that there were $31 resort fee that I had to pay which was disappointing because I was not notified when making reservation. Pool was good but the bar was little overpriced. Late check out was good but I had to change room in the morning.
May 14, 2013
Rated 3 out of 5 by Mini30 The staff make it
This hotel needs to be seriously updated. The rooms are old and tired...like something out of the 70s. The pool isnt big enough, and its not a pleasant experience to spend an afternoon there. On the other hand the staff were amazing, especially Alex who does the graveyard shift. he went out of his way to make us feel welcome. Some other good points are the Edge bar...the food is good here and cocktails are yummy. The location of the hotel is perfect too. I would only stay here again if they did a complete renovations.
May 13, 2013
Rated 5 out of 5 by Edwin Mahalo Sheraton Team
A wonderful location, run by a fantastic GM and capable staff. Everyone was so wonderful.
I would have to say that the housekeeping staff was always smiling, saying good morning and so well motivated.
The crew at the Pool - Bruno and Nate!
The whole staff at the Peet's Coffee (Guy with the Mohawk and pregnant girl)
Rum Fire - Aaron, great service and attention to detail.
May 12, 2013
Rated 5 out of 5 by KJlized KJlized
Location is great for family trip. It is close to beach, main street and Duty free shops. Two pools are clean and great to relax in. Kids love the slide. Ocenview Room is excellent and the staff are really friendly.
May 8, 2013
Rated 5 out of 5 by Becky AMAZING CUSTOMER SERVICE
Everyone was very friendly...everywhere we went.
May 8, 2013
Rated 4 out of 5 by Bobcat12 Nice and convienent property
Hotel was in popular area close to shopping, restaurants, and entertainment. Facility was clean and offered many extras. Property is worth return stay in the future.
May 8, 2013
Rated 4 out of 5 by Smokey52 Beautiful Hotel but needs nice restaurant
It was a beautiful hotel. Our room, balcony and view was very nice. The lobby and shops were nice. However, a nice restaurant for fine dining is needed. Also, the Kai Market needs to be open for lunch as well. The Rum Fire restaurant didn't have much of a menu, very limited.
Get rid of those orange floating bean bags in the infinity pool. They are useless and everyone I saw had trouble getting on them.
May 8, 2013
Rated 5 out of 5 by JULIE GOOD
THE ONLY PROBLEM THAT I HAVE
WITH THE COMPANY I BOOKED WITH
I WAS NOT AWARE THAT I DID NOT EARN
STARWOOD POINTS BECAUSE I BOOKED WITH A THIRD PARTY.
THIS SHOULD BE MADE KNOWN TO
I BOOKED A TOTAL OF 12 NIGHTS ALL
AT SHERATONS AND ALSO I JOINED
MY FRIENDS AS WELL ONLY TO FIND OUT WE ARE NOT ENTITLED TO ANY POINTS
May 8, 2013
Rated 3 out of 5 by Pickle Great location. Service needs improvement
Pros: Great location. Easy access to beach/pool and convenient. Everyone in Hawaii is friendly
Cons: Our phone and room internet wasn't working. We went to front desk and they said they would send an engineer to look at the issues and fix them. Went back to room that night and issues still not fixed and voicemail light was on. Obviously, we couldn't check vmail cause the phone doesn't work!
Vmail prob from housekeeping. Left it alone. Maybe needed another day to fix it. Nothing happened. Eventually, we had to get the internet fixed ourselves. During the last night, we had to complain about the phone again because apparently, my sister left me an urgent voicemail days ago. During the stay we also couldn't ask for morning calls cause the phone doesn't work. I also got misinformed about some information. Fitness Center not up to par. Food ok.
I would stay here again but service needs improvement.
May 3, 2013
Rated 3 out of 5 by KirbyWe Disappointed in Waikiki
Whe the hotel location was very good, that is about all I can say. The platinum suite upgrade was nothing more than what appeared to be a regular room on a higher floor.
On my day departure, I had to ask 3 different staff members if there was someone manning the SPG preferred desk. Twice the person I asked disappered and never came back. It wasn't until the thrid time and 15 mnutes later that I told a front desk employee hat I could not wait any longer and that the hotel could bill me for any expenses. She then went to the back office and within about 5 minutes a staff member came out to help me. In the mean time I realized I would have been almost just as well off and probably much less frustrated if I had ust waited in line with everyone else trying to check in to the hotel but I was under the impression that the SPG preferred desk would/should be manned at all times. If not then I would expect that an employee working the front desk would recognize a preferred customer and come to the SPG desk to assist that customer. If not then why bother havnig an SPG preferrd status at all.
All in all I have been very satisified with SPG. However, due to the front desk staff I will never stay at the Sheraton Waikiki again.
May 3, 2013
Rated 5 out of 5 by KaySL True Resort Living
Great location and amenities. Kai Market was a great breakfast buffet option. Dole whips around every corner. Convenient shops for needs and gifts. Resort fee a little high, but take advantage of all that it offers. Lei making class was fun. Khakari Spa - excellent. Gorgeous infinity pool. Extremely close to everything in Waikiki. Only down-side - sheets had stains or odor on fresh change.
May 3, 2013
Rated 1 out of 5 by Reese Sheraton Waikiki
Unsatisfactory! I had to contact the front desk manager about the room cleanliness and that my rooms toilet ran all night...
May 2, 2013
Rated 4 out of 5 Good hotel in Waikiki but pricey
It is a good hotel to stay but lacking all the personal touch. It is also relatively pricey. The hotel will charge an additional daily charge for the use of Internet in the room, a bottled water, use of towel, etc. it will cost an additional $32 per day on the top of the rate that you will be paying.
May 2, 2013
Rated 5 out of 5 by Savytraveler honeymoon
We had nothing but perfect service at this hotel. They were very accommodating and went out of their way to help with anything they could. We can't wait to return
May 1, 2013
Rated 1 out of 5 by pguinnsr 35th Anniversary Trip to Waikiki
Unconcerned about satisfaction of guests.
April 30, 2013
Rated 5 out of 5 by sdman36 Very nice week at the Sheraton Waikiki
From the time we arrived, we were treated like VIP's. From the suite upgrade, to the Platinum benifits offered. The club room was great, for both breakfast, and evening food and drinks. The staff was kind, and friendly everywhere we went. We loved the place, and will come back some day soon.
April 29, 2013
Rated 4 out of 5 by Shell Suites need remodeling, furniture looked old
Originally booked the Malika Suite, rate was $518 per ngt, description says its ocean front etc, but thats not so. My room was on the side of the hotel overlooking pool area, view was somewhat blocked by trees as well. Living room area was dirty, tiles by hallway had stains and it looked horribly dirty, sofa in living room looked old and outdated. Called hotel mgr to complain, he was nice, he did move us to a larger suite called Kai, he explained that some of the rooms at hotel needed to be renovated, The view in this suite was incredible, definitely ocean front, but once again the sectional sofa was old, and it was ripped up. It was so bad that I asked them to cover it with sheets so I didn't have to look at it. The suite def has a lot of potential, it was spacious, but they desperately need to change the furniture and upgrade the bathrooms, the fixtures and tub looked outdated. I stayed in the bedroom most times because i didn't want to look at that sofa, the pillows looked dingy and the sofa had an old odor. Once again, the mgr on duty was kind, he tried to help make us comfortable, gave us a late check out which we appreciated, but for $518 a night, no one should have to cover furniture up with sheets at a Westin Hotel just so they don't have to look at it. This was my second stay there, my first stay was better. This trip I was disappointed, not with the service, but with the accommodations relating to the furniture and the description of the Malika suite being ocean front, when it's really not.
April 28, 2013