Rated 5 out of 5 by WH1958 BEST EXPERIENCE !!!
Staying at the Sheraton Times Square has become a refuge for me in the city of NYC. The front desk managers know me and check me in often before I even arrive in front of the front desk clerk and then usher me up to my room or suite. The club floor is amazingly lovely with some of the best views of nyc and delicious breakfast and happy hour. it has the best coffee in NYC and no need to go to Starbucks as I make my own sugarfree vanilla lattes! This last time, I had a huge suite on a higher floor. It is probably the nicest hotel room I have had in NYC. I could live there and would never get an apartment in NYC because I have THE SHERATON TIMES SQUARE AS MY HOME.
October 14, 2014
Rated 2 out of 5 by EJYoung Great location but disappointed
No fridge space, storing bags at hotel costs $, no free wifi in room, no coffee jug, pool is shared with another hotel diagonally across the street.
August 5, 2012
Rated 1 out of 5 by hdslfadlkj Bye Bye
Filthy bathroom, was not cleaned despite request for housekeeping to re service the bathroom. Attempted contact to front desk manager got no result.
April 4, 2013
Rated 4 out of 5 by Michael1129 Club Lounge
The variety of food served has gone from spectacular to below average. the presentation has suffered the same. The staff was helpful and attentive.
August 7, 2013
Rated 4 out of 5 by DannyS Nice stay, but
Everything about our stay was good, except the check-in process. The front desk was understaffed and the wait to check in was around 20-25 minutes.
October 12, 2012
Rated 1 out of 5 by SG80 Bogus charges on the receipt
I stayed for one night at this hotel and got slapped with charges for bottles of wine and water that I did order.
This is totally unprofessional
January 22, 2014
Rated 5 out of 5 by Batravnen Perfect hotel close to everything
I will reccommend Sheraton New York TImes Square Hotel any day, sinces the rooms are perfect, the staff friendly and the location is just perfect.
March 19, 2013
Rated 5 out of 5 by Roxy18 Great place to stay.
Great place to stay. Very clean and conveniently located. Staff were helpful, friendly and prompt when call to the room. I would stay there again.
June 30, 2013
Rated 1 out of 5 by boater1 Really needs attention
I will explain the negative answers above:
Staff met my needs: there was a student group on my floor. I couldn't sleep for two nights. Very noisy. The chaperones decided to "camp" outside MY door in chairs and talk very loud! Like they were having a "social". I had to call security twice to get you to come up and address. I listened as security barely asked them to move on so I came out. They said they were there to keep the kids in their rooms!
When I came out of my room the next morning there were four "chaperone" chairs in the hall. When I told your receptionists upon checking out, they told me to ask for a non-kid floor next time!
Cleanliness: My shower curtain had some "crusty" thing on it resembling something that comes out of a nose. I was already naked so I had to remove it. Really Gross.
Met needs: I work for the television network close by so it met my needs, I could walk there. BUT, it was so noisy.
I will say this, the room service came immediately!!!
Also, when I checked out, the person knew nothing about arrangements for my company to pay for room. I got so frustrated I asked for manager. He saw it immediately and apologized.
June 15, 2013
Rated 1 out of 5 by John61 Bad experience
I had high expectation but was very disappoited. Bad customer service and little cooperation. This hotel is not one i would recommend to anyone
May 4, 2013
Rated 1 out of 5 by Awfull2013 Awfull
Complete lack of pride, no knowledge of customer service. Change everyone , managers, bad example of hotel industry standards
August 7, 2013
Rated 1 out of 5 by jetmichael TERRIBLE BEDS
For this price of $329- the beds were terrible and springs were protruding.
NOT what is expected from a hotel of this standing.
August 15, 2013
Rated 5 out of 5 by Diane Great location
This hotel was on the high price but it was worth it. The first 4 nights (May 16-20) we stayed here we were on the 40th floor with a view of Times Square. When we came back (May 20-28) we were on the 50th floor. The service on that floor was the best. We got a paper (which we didn't on the 40th floor), the housekeeper was very friendly.
It was nice to have a coffee maker in the room but the hotel should think about getting a small refrigerator for each room that would be free.
The hotel was within walking distance of most broadway shows and good restaurant to eat at. I would recommend this hotel to all who would be making a trip to New York.
May 29, 2013
Rated 2 out of 5 by Sheraton2011 Room condition was unacceptable
As a result of SPG's failure to credit my 3 for 1 promotional points as promised, I was forced to transfer from the Manhattan (4 star) to the Sheraton (5 star) to a handicap accessible room a few days before my trip. Being a 5 star hotel I was shocked to find that the room was in horrible condition. The drapes were hanging and missing hooks which did not allow me to close them all the way and the swtich to raise the shade was broken. The radiator had peeling paint and worst of all, the bathroom had broken handles and was in the worst condition I've ever seen; and was more like a cheap motel than a 5 star hotel. Needless to say, I was appalled.
December 13, 2011
Rated 5 out of 5 by Al1900 Great Location
So close to Times Square but not in the madness of it. Also, th egym was one of the best I've seen in a hotel. I'd stay again in a second
January 11, 2013
Rated 5 out of 5 by Girlsweekend Great weekend trip
All Staff was very accomdating and made every attempt possible to please us. Especially Felicia in Customer Care, Thank you all so much.
November 1, 2012
Rated 5 out of 5 by normanbridge Personal Service
I wanted to mention the Warren and Jon of the staff made our stay in NYC friendly and persoanble. We greatly appreciated their kindness.
February 11, 2013
Rated 2 out of 5 by Freqtrav22 Club hours
Club hours are too short in the morning (7:00-9:30). Most other clubs are open until at least 10:00 am and frequently 11:00 am.
August 12, 2013
Rated 1 out of 5 by SG80 Bogus charges on the receipt
I stayed for one night and got charged for bottles of wine and water that I did not order.
this is totally unprofessional
January 22, 2014
Rated 4 out of 5 by Alex801 Perfect Location
Walk to Ed Sullivan Theater, Times Square, great restaurants, and Broadway plays. Easy transportation from subway to taxi.
March 4, 2013
Rated 2 out of 5 by Chops club floor is a joke
I already responded re my concerns about crowded club floor lounge that was not limited to club floor guests. poor system
December 16, 2013
Rated 5 out of 5 by DeeCee Top rating earned
Room great as expected but staff and convenient parking better than expected in this excellently located mid-town hotel.
January 28, 2013
Rated 5 out of 5 by lisa58 Love the location
a little busy/noisy with groups but very quiet in the room. breakfast buffet was amazing!...so good - great selections.
June 28, 2013
Rated 5 out of 5 by denny254 ny,ny
this is the only place I would stay in ny. you are in the center of everything. my wife and daughter w love this place
December 3, 2013
Rated 1 out of 5 by Avidtraveler Bad stay at Sheraton New York - below average place
First off we had a room that was connected to 3 other rooms which was a horrible experience as we were all on top of each other. I'm an SPG member and use a credit card connected to SPG but for some reason Sheraton New York routed me to this inferior room.
The bathtub tile was visibly and clearly dirty. I told the front desk and there was no action taken. I got the feeling at the Sheraton New York that they were so busy and so crowded that they had no time for service other than taking money and issuing rooms.
We were without hot water from 8pm at night until 8am in the morning.
This was a very bad stay and not up to previously viewed par.
June 29, 2014
Rated 5 out of 5 by jane156666 Great location
The hotel is in a great location and excellent facilities. Staff really friendly and would happily stay there again.
January 18, 2013
Rated 5 out of 5 by Crump3 US Open Trip
Very comfortable room. Clean. Friendly. Well Located. I highly recommend this hotel to those traveling to Manhattan
September 3, 2013
Rated 1 out of 5 by DisappointedLoyalist This hotel charges for storing luggage
Very bad attitude of the staff. Very disappoinbted with their charges for storing luggage even only for few hours.
April 26, 2013
Rated 5 out of 5 by Frank41 courtesy of staff makes your stay a pleasant one
Very courteous, professional and willing to help staff at reception is really something unusual elsewhere, thanks.
January 7, 2013
Rated 4 out of 5 by Martin212 Holiday in NYC
In excellent position, all facilities in hotel as expected by a Sheraton hotel. Seems to be run professionally.
November 19, 2013