Rated 5 out of 5 by Paul2010 An excellent visit
I echo the comments of the last two writers. The location, the facilities, the staff, the service, the cleanliness and the club lounge were all excellent and exceeded our expectations and our experience at other hotels. We come to NY often and this was our first stay at this hotel. We will return to NY next weekend, had reservations in a different hotel and changed them so that we will stay at this hotel again. We enjoyed it very much.
30 de abril de 2012
Rated 5 out of 5 by Grrink Hotel is always prefect
I'm at Starwood hotels every week in some part of the US. This hotel is consistently friendly, extremely attentive actually often at check in remembers my name, goes beyond the call to make sure my stay is the best possible
29 de abril de 2012
Rated 5 out of 5 by Campos64 best hotel & staff
I STAYED IN YOUR HOTEL FOR 5 DAYS AND IT WAS ONE OF THE BEST HOTELS I HAVE STAYED IN IN A LONG TIME FROM THE DOORMAN TO THE CLEANING STAFF HELEN AT FRONT DESK WAS GREAT YOUR HOTEL WAS VERY CLEAN AND YOUR STAFF WAS VERY KIND AND POLITE AT ALL TIMES I WILL RECOMMEND TO ANYONE I KNOW TO STAY AT THIS HOTEL THANK YOUR STAFF FOR MAKING MINE & MY SONS STAY GREAT
18 de abril de 2012
Rated 5 out of 5 by Kristin72 Fantastic hotel with super location!
We stayed here on Spring Break for 2 nights. I can't say enough about this hotel! It's location is perfect, right in the heart of Manhattan. There is a subway entrance right outside and the location made it convenient to stop by the hotel for a rest, drink, etc. We stayed on the club floor which was fabulous! The club lounge was incredible and the best we have enjoyed of any Sheraton. In the evening, there were scrumptious hors d'oeuvres (hot munchies, veggies, dip, cheese, crackers, delicious kettle chips, cookies & non-alcoholic drinks). The breakfast was incredible with assorted hot & cold cereals, a delicious variety of fresh fruit, yogurt, pastries, coffee, tea). The breakfast was available until 11 which was very convenient. And the club lounge is open 24 hours a day so you can go and grab a soda, water, tea or coffee. The coffee machine offered lattes, cappuccinos, cocoa, etc. After a long day, grab some pastries at Fluffy's one block over from the Sheraton (excellent and reasonably priced) and take them back to the lounge to enjoy with a drink. The room was remodeled and clean. The room & bathroom are small but that is standard in NYC. The beds are very comfy. We are gold members and were able to check out of our room at 4 which was very helpful. The only (almost) negative was they seem to charge to hold your luggage ($3.25 per bag). We got to the hotel in the AM and the room wasn't ready since check in is at 3, so we checked our bags but when we came to get our luggage, they didn't charge us. Overall, this is a fantastic Sheraton! We can't wait to visit again!!
17 de abril de 2012
Rated 5 out of 5 by Gmoney13 Renovations are great!
We reserved 2 rooms for a trip to NY for my wife's parents who had never been to NY. First implressions can be critical and they just loved the hotel! The newly renovated rooms were first rate and while there were signs of renovations to the exterior of the hotel, the inside areas especially near our rooms were very quiet. I sometime have business in the area and will definitely stay there again!
13 de abril de 2012
Rated 5 out of 5 by Ron3422 My stay at the Sheraton Towers in NYC
The hotel and service was first class in every respect. The club room breakfast as well as the evening cocktail hour far exceeded anything I've has in other Sheraton Hotels over the past several years. I can't wait to come in March of 2013. Congratulations for providing a superior experience.
Ron R from MN and Scottsdale
27 de marzo de 2012
Rated 5 out of 5 by Dixie EXCELLENT
I took my 18 yr. old granddaughter to New York for the first time.The Sheraton was the perfect pick.Close to the theatres and Times Sq.The Staff was very helpful and friendly.The rooms are clean and spacious I would recommend this hotel and can`t wait for a return trip....
19 de marzo de 2012
Rated 5 out of 5 by Mishimoqua Great
Comfortable and clean, nice staff.
9 de marzo de 2012
Rated 5 out of 5 by jsm63 great location for theatre
great rooms. daughter upgraded to beautiful corner room. close to theatres, central park and times square. all the staff was super sharp and friendly. from doormen, to housekeeping, and esp. the woman at the front desk. first time to nyc and would stay there on next trip. could not have been better.
6 de marzo de 2012
Rated 5 out of 5 by Rvkplat Excellent Hotel!
I stay at this property several times a year and have always had outstanding stays. The staff really cares about the level of service you receive. The rooms are in excellent condition. The club lounge is one of the best in the Starwood system. Zoe and her staff really care about providing excellent customer service. I have never been disappointed when staying at this property. I have stayed at many of the Starwood properties in NYC and this is my first choice when traveling to NYC.
26 de febrero de 2012
Rated 5 out of 5 by Kelly22 Excellent location- Super Clean rooms!!
We stayed in a newly renovated room on the 22nd floor with two full beds. The room was super clean and roomy with extra outlets and charging stations as well as flat screen TV, coffee maker and desk area. The location is excellent..just blocks from Central Park and Times Square, but just enough away from the congested areas. It was quiet ( no sreet noise at all) and the beds were super comfortable! The price was very competitive for such a nice facilty in a super location. Book it!!!
25 de febrero de 2012
Rated 5 out of 5 by Jennyjoe2001 Great for business, leisure, or romantic getaway
SPG Meeting Planner since 2001, phenomenal property, great rooms, outstanding catering services, and the location is second to none!
19 de febrero de 2012
Rated 5 out of 5 by ccps Ideal hotel
I would stay again at this hotel. Very modern and roomy. Great beds. Lots of electrical plugs and very well lit rooms.
Great midtown location--easy subway access and cabs available. Close enough to Times Square to walk but not overpowered by it. Lobby was simple and uncrowded. Elevators were fast and frequent. Staff very accomodating. My only complaint was the water in the shower was either too hot or too cold. The bathroom was a little small but since the room was a nice size this was not too much of a problem.
8 de febrero de 2012
Rated 5 out of 5 by McMurv Best night in NYC in years!
Enough can't be said about the Sheraton Towers since the remodel! The rooms are incredible! The gym is one of the best for a hotel! The staff are great!
The Sheraton Towers is my new go to NYC hotel!
15 de enero de 2012
Rated 5 out of 5 by SPGChampion Great Hotel
This is one of the best Starwood Hotels in NYC.
For first time visitors to New York, I highly recommend it. It is located very close to the central park as well as the E subway line which takes you to JFK Airport.
The renovated rooms are really nice as well as the overall feel of the hotel.
The club lounge has great views and a good selection of appetizers in the evening as well as breakfast ideas.
Hudson Market is great for breakfast also!
14 de enero de 2012
Rated 5 out of 5 by SPGPlatinum111111 GREAT STAY
Fantastic hotel, just renovated and looks beautiful. I travel 75 nights a year for business and this is one of my favorite hotels to stay. The staff treat you with respect and make you feel very comfortable. If you are coming to NYC on business or pleasure this is the hotel to stay.
9 de enero de 2012
Rated 5 out of 5 by bev50 fantastic choice of hotel
i stayed in this hotel at the end of november 2011 for 5 nights, it is absol;utely excellent the position is so close to everything 3-5 mins walk fromm central park, rockerfellar centre, times square 5th ave etc etc it is spotlessly clesn and the staff were very accomodating (although we didnt really need to ask them much)!! it is a safe area in the evenings especially for a group of females!11 definately would stay there again its PERFECT!! and well priced too
9 de enero de 2012
Rated 5 out of 5 by spiritandstyle great hotel. great location.
As a 5 star elite owner and a platinum prefered guest for 11 years, my expections are very high, and we were not disappointed, from the moment we entered the lobby till we checked out 5 days later,
We were upgraded and given an arrival gift and welcome letter, for frequent travellers as ourselves it is important to recognise loyality. The hotels' renovated lobby and bedrooms were made with good design, the rooms and bathrooms were clean and fresh, although a tad smaller than other hotel bedrooms but then again this is manhatten.
The club lounge was very well laid out and breakfast and evening food was very tasty, I have to mention the club lounge staff and in particuliar VIP Manger Zoe, who went beyond her role to assist us with our next sheraton stay in vancouver, along with SPG. Supervisor Lacey, thank you both.
and all the staff at this great guest orientated hotel.
28 de diciembre de 2011
Rated 5 out of 5 by GoingWoman Frequent Traveler
NYC rooms are traditionally small but the total renovation at this property has mazimized the usable space. Great renovation job. The staff is always very friendly and helpful and its nice to see the same faces time after time. I only visit the hotel about 4 times a year so I am delighted that I am remembered.
26 de diciembre de 2011
Rated 5 out of 5 by ckw11 Excellent hotel in a great location.
We had an excellent stay at this hotel. We booked the hotel for 4 nights through Priceline. We were upgraded to a renovated king which was beautifully appointed and clean. The staff throughout our stay were very professional and friendly. The only downside was the valet parking operated by the garage beside the hotel...we rarely drive into New York...good news...they were _very_ slow both on arrival, and on departure...like 30 minutes+... the hotel itself though was perfect...we added a day to our stay from the Sheraton website...
26 de diciembre de 2011
Rated 5 out of 5 by FrequentVisitor Fantastic Experience
We stayed here the weekend before Thanksgiving and had a fantastic experience. We were upgraded to an executive suite which was huge and very nice. The club lounge was nice, but very busy in the morning, difficult to get a seat. We were provided a nice welcome in our room by the General Manager which was a nice WOW factor. Only complaint is that we asked for additional towels, but had to call a second time as they were not delivered for several hours.
15 de diciembre de 2011
Rated 5 out of 5 by StevePA Great Location, Rates and Staff
For the 5th year in a row, we spent a Holiday weekend in NY. This hotel is located close to Radio City, Rockerfeller Center, Times Square, 5th Ave shops and of course the subway. NO rows of tour buses unloading at this hotel...very nice !!
Room was clean. Easy checkin and checkout. Easy storage of bags before checkin and after checkout. High recommend it. We will be back. Happy Holidays.
15 de diciembre de 2011
Rated 5 out of 5 by StevePBoston Very, very hard working and friendly staff
Christmastime in New York. Very, very busy time, and stress is at an elevated level with shoppers and customers. I saw everyone from the front desk crew, to the bellman, to the Concierge, to the management display class, helpfulness, and smiles. Outstanding staff, excellent new, upgraded rooms at a fair price for New York. My first choice when coming to the city!
14 de diciembre de 2011
Rated 5 out of 5 by MPBOS WE LOVED THIS HOTEL ......WE WILL BE BACK!!
We had a wonderful stay at this hotel-
The room was immaculate and the bed was extremely comfortable! The location was superb; only a short walk to the Museum of Modern Art, Rockefeller Center and Times Square! The front desk reception couldn't have been nicer-
We will be back soon...Thank you!!
14 de diciembre de 2011
Rated 5 out of 5 by Hopey Great hotel
We had a wonderful experience in New York at the Sheraton. They met our every need and went beyond the call of duty. I would stay here again.
8 de diciembre de 2011
Rated 5 out of 5 by Michael45 Great Hotel
We stayed on a club level floor in which the room was large, clean and impecably decorated. I was a bit nervous after reading other reviews but the hotel far exceded what I had expected. We were there during a warm holiday weekend and the entire city was packed but they hotel had us checked us quickly and were quicj to answer any questions we had. We had an issue with the room next to us, which they immedately looked into, although not resolved to my liking we realize only so much can be done with inconsiderate loud people.
7 de diciembre de 2011
Rated 5 out of 5 by Cindy54 Would definitely stay here again!
We used our Starwood Points to pay for the two rooms and I must say, the people working the Preferred Guests desk were eager to service our needs despite being sold out. It was extremely busy! One nasty rep can ruin a hotel stay but each and every person had a smile on their face. We had a delightful stay. Our rooms were warm, however. We attempted to adjust the temp but to no avail so we opened the window just a crack and we were comfortable.
6 de diciembre de 2011
Rated 5 out of 5 by OrwigsburgOwl was very happy
was very happy with stay; clean; club lounge very good
30 de noviembre de 2011
Rated 5 out of 5 by Cookie26 Fabulous Location
The updated rooms are great. The location of the hotel is within walking distance of all major attractions. You can't beat the price!
10 de noviembre de 2011
Rated 5 out of 5 by deerisle Great location and club lounge
This hotel is located very near to Times Square and Broadway. The facilities are very nice, and the club lounge was one of the best that I've experience. Fantastic hotel for a business traveler.
30 de octubre de 2011