Rated 5 out of 5 by Lee20 This hotel has a great location
I recently stayed at the Sheraton New York and was surprised how beautiful the hotel is with their recent renovations. The beds are outstanding and the service as well. I definite return to this hotel.
January 25, 2013
Rated 5 out of 5 by deerisle Great location and club lounge
This hotel is located very near to Times Square and Broadway. The facilities are very nice, and the club lounge was one of the best that I've experience. Fantastic hotel for a business traveler.
October 30, 2011
Rated 5 out of 5 by Marilyn19711 Just wonderful!
This is the second time I have stayed at your hotel. The location in NYC cannot be beat! Such easy access to everything one wants to see and do. LOVE the comfort of the beds. Slept like a baby!
October 16, 2013
Rated 5 out of 5 by Alisha77 Check In was great experience
We were greeted very warmly and professionally! Akada at the front desk made us feel like we were not only appreciated, but like guests in her own home! She is an amazing asset to your company!
May 5, 2013
Rated 5 out of 5 by LibraryTeach23 Handy Location
I stayed at the hotel for the conference I attended in July. The proximity to everything I wanted to see was a great bonus. Shows, proximity to Times Square, subway 5th Ave. made the visit fun.
August 1, 2012
Rated 5 out of 5 by Bob66 Great hotel experience
We stayed two night and it was a very pleasant experience. We travel to NY often and this was one ofthe best hotels. Clean, comfortable, great location. Staff was very nice and accomodating.
May 2, 2012
Rated 5 out of 5 by CaboVacation Spring Break
Most professional Starwood hotel on the east coast. I gave up on Starwood hotels after some bad experiences. The Sheraton Time Square restored my faith.
I will definitely stay there again.
April 2, 2013
Rated 5 out of 5 by WalkInRegistration Go Figure
Hotel folks were great, friendly - - However - - Booked room as "walk in" so could not use AAA. Explanation was only an advance booking online allows that.
Techology 1, In Person 0
February 3, 2014
Rated 5 out of 5 by David1749 Superb
This facility greatly exceeded our expectations and Seher Funk was absolutely the very best. You should be very proud of ALL of the staff that serviced us during our stay this past week.
December 1, 2013
Rated 5 out of 5 by Mart14 Cozy Refuge in NYC
I love staying at the Sheraton New York. Rooms are cozy, nicely appointed and very comfortable. Room Service is timely and tasty! Front office staff very friendly and accommodatin!
January 29, 2014
Rated 4 out of 5 by PamelaD Too many youth groups ruined my business stay
This is the third time of staying at this hotel on business, on this occasion for 4 days last week. There were numerous school/youth/
young teenage groups staying at the hotel who were loud, not properly supervised and badly behaved,. They completely took over the entire lobby and front of hotel area in the mornings and early to mid-evenings. They don't even talk to each other, they shout and generally make a lot of noise, They have no sensitivity to the fact that other people are also paying guests, probably at a higher rate, and that we too deserve consideration. They did not keep quiet in the hotel corridors and one group spent 30 - 40 minutes having a loud conversation outside my room door and continued even after I complained. I also complained to the hotel staff but no-one seemed to arrive. And yes, I actually have two teenage children myself so its not that I am intolerant of kids. Just badly behaved kids. Sadly, I will not stay at this Sheraton again simply because of this experience. I do not spend $2.5k on a 4 day business trip to be aggravated by badly behaved adults and teenagers. Awful.
July 15, 2013
Rated 2 out of 5 by Aisny21 Far from the best experience
As a platinum member; it would have been nice to have gotten an upgrade; my room was cold and boring; walls in bathroom had some stains; hotel needs to have wireless in the guest rooms
December 12, 2011
Rated 5 out of 5 by NYCSeptember Great Location
Great location. Just a few block walk to Central Park. Subway station around the corner. Starbucks and Bar Americain just across the street.
Staff including housekeping very helpful.
October 7, 2013
Rated 3 out of 5 by Lisa72 Great location
I've stayed in tis Hotel several times a few years ago and have always loved the location. With the new renovation the Hotel have gained another star in My book. Lovely bedcomfort!
January 10, 2012
Rated 3 out of 5 by SirShane Rude Management
I booked the room through a relative with StarHot and at the desk we were referred to the Manager. Along with working in the business for sometime I am a Starwood Platinum member. The Manager at the front desk which I didn't get his name, white guy wearing a pinky ring, was very rude to me basically accusing me of fraud before he even checked up on my reference. Once he did and saw it was legit, he still continued to be very cold towards me which made me and my wife uncomfortable. We check in to the room and it had an oder to it. We just decided to deal with it since this guy was already unfriendly. I've stayed at a lot of your properties and always had a great experience until this one. I would not stay at this property again, too many other options.
September 23, 2014
Rated 1 out of 5 by emily27 the reality is far from to be nice
HOTEL STAFF DIDN'T INFORM ABOUT LACK OF HOT WATER AND STOP OF WARM AIR CONDITIONING. NOT CLEANED COLD ROOM. Not comfortable bath facilities. Nobody care about there guests.
March 11, 2013
Rated 1 out of 5 by moonsandstars Dirty + Broken AC no response from staff
There was BIG black stains on the tile in the bath
Room in bad shape
AC and TV did not work
worst part was i asked 3 times for the staff to look at it and they never did
November 20, 2012
Rated 1 out of 5 by Nicholas3 service not up to expantationd
On arrival we were not allowed the early check-in I had requested. the two bed room I had requested was not available either. I had called in Nov. when I made the reservations and requested the above. On arrival their was no record of my requests. My son and I spoke to a person at 7am about the room and was informed it would be near noon before
we could get into a room.
At noon I was informed they had our room with one queen size bed, needless to say that would not do. Half an hour later I was informed they had a king with a chase. I said we would make do. after 3 requests for bedding for the chase it arrived while we were gone and we had to make it up. the next day the chase was made, but on the last night it was not made up.
I was very unimpressed with the whole visit.
August 9, 2014
Rated 5 out of 5 by Patt Well Done
Great location, efficient knowledgable front desk staff. Found all staff pleasant and professional. Very happy with service an the facility. Keep up the excellent work!
February 11, 2013
Rated 5 out of 5 by CLH14 This hotel is in the heart of New York City!
It provides great facilities and is within walking distance of so many attractions. It is close to multiple subway stops to easily get around town.
March 5, 2014
Rated 3 out of 5 by Fred2000 Was expecting more from Sheraton...
The bed was not as comfortable as I thought. Only stayed one night but had hard time sleeping. The sheets were rough. Not the Sheraton experience I was hopping for.
November 29, 2012
Rated 5 out of 5 by Kathyspg This hotel has great features
Everyone was very friendly.
October 14, 2014
Rated 5 out of 5 by DayTripper88 Excellent Stay
The room made a positive impression as soon as we opened the door. It was clean, well lit and the furniture selections were well coordinated.
Staff at Reception and the Concierge desks were very pleasant and helpful.
The housekeeping staff were wonderful. The room was always refreshed when we returned to the room in the afternoon. They even laid out our toiletries on cloths like a salon would do.
The location was good for walking, proximity to the subway, and ease getting cabs.
September 30, 2014
Rated 5 out of 5 by JAW81 Location, location,location
While nothing was particularly flashy about this hotel, they did everything well. Walking distance to most theater activities made this a great location for us.
November 26, 2013
Rated 3 out of 5 by Bubs202 Drafty & Noisy
I know this is in the heart of midtown/times square, but the room was extremely loud with outside noise. And it was extremely drafty, even with curtains closed.
November 18, 2013
Rated 5 out of 5 by Sandy23 Great stay
First time that we have stayed here and loved it. The staff was very helpful and the location can't be beat. Wi-fi in the room was the only thing that we missed.
July 18, 2012
Rated 5 out of 5 by Hopey Great hotel
We had a wonderful experience in New York at the Sheraton. They met our every need and went beyond the call of duty. I would stay here again.
December 8, 2011
Rated 5 out of 5 by wwgjr Staff was excellent!
We were given an upgrade to the club level and that was a nice surprise! The rooms were extremely comfortable and I love the accessibility to Times Square!
June 24, 2013
Rated 5 out of 5 by Charlie Shearton New York 2013
Quick check-in. All staff friendly and helpful.
Location great for access to shows and great eating places. Coffee in rooms great. Beds very comfortable.
February 21, 2013
Rated 4 out of 5 by tulip19 Convenient
Everything was as expected. Room design tasteful. Nice coffee and coffee machine. Nice location. The only odd thing was that my room was never cleaned.
November 12, 2013