Rated 4 out of 5 by Kelda Great Club Floor amenities
Food selection was superb; however, as a member of hotel frequent guest programs, I was surprised to observe the number of persons who had access to the Club floor. I have always felt it is for the busy business person; however, there were way too many persons with too many children that took away from a totally positive experience.
November 14, 2012
Rated 5 out of 5 by erin1 Family Get Away
This hotel was ideal for meeting friends who were also travelling with their families. Pool is awesome, rooms are great. I recommend upgrading to the "club floor" perfect for breakfast with the kids ;) Hotel was super clean and staff were extremely helpful and accommodating!
My only negative is the $46 for parking - bit extreme.
August 30, 2013
Rated 3 out of 5 by TiredOfWaiting123 Overly busy - lines and busy signals
There were lines everywhere, and the staff wasn't too motivated to get them to move fast. Busy signals and hold music constantly when calling front desk and room service. Restaurant long waits. They needed a lot more staff around... Over priced for what you got and the attention you got.
December 16, 2013
Rated 1 out of 5 by Snowman Ok hotel but don't use the bellhop services!
We left our bags with the bellhop services after we checked out of the hotel and due to the rough handling of the bags I returned to not only a laptop with a dented corner and broken screen, but also a bottle of alcohol that had been smashed and soaked all my clothing.. I would NOT go back to this hotel...WORST GUEST SERVICE EVER!
December 26, 2012
Rated 5 out of 5 by SJJMariah39 SJJMariah39
Great customer service. Clean rooms with beautiful views of downtown. First time I have stayed at Shearton and it is defintely a 5-start hotel.
February 4, 2014
Rated 5 out of 5 by Seattle12 This hotel has great features
My room was great, the beds were confortable, the room was clean and very organized. I almost wanted to just stay in the room and order movies... but the Space Needle was calling my name! Will stay at the Sheraton again. One bonus... the cost of my car to stay in the parking garage was less than the web information had suggested.
August 28, 2012
Rated 5 out of 5 by Deebo63 Best fitness room, and bed around!
The fitness room was absolutely amazing. It included state-of-the-art equipment AND a beautiful view to boot! You can't help but run your fastest times while looking over downtown Seattle. The bed was so comfortable, you fall asleep as soon as your head hits the pillow. This is an excellent hotel, one of the best I have visited!
November 29, 2011
Rated 4 out of 5 by seahawkfan it was fun
i was disappointed the pool was closed sunday morning during our stay till 9 am
instead of opening at 630. and when I finally went swimming the water was too cold ? I was not given my $100 macys promotion card at check in and it took three people and 20 minutes to receive it?
December 23, 2013
Rated 5 out of 5 by Zorba Often Traveller
The room was comfortable and spacious. Staff was always helpful and friendly. Great location in the downtown area. The concierge was extermely helpful arranging for dinner reservations, trasnportation, directions to other locations and venues. The fitness center is one of the best on-site hotel center's I have ever experienced.
June 25, 2012
Rated 4 out of 5 by Adventurat Location Location Location!
Fantastic location in downtown Seattle, close to the main shopping area anchored by Nordstrom & Macy's, and surrounded by fantastic dining options, from super-high-end to food-fair casual. Easy walking distance to Pike Place Market, and to the transit tunnel at Westlake Center. And the view from the pool deck is breathtaking.
September 12, 2012
Rated 4 out of 5 by Gummy1 Great Location
This beautiful hotel is situated in a great location for easy access to downtown conference center, shopping, restaurants and events. A bit of a walk to the waterfront but well worth it.
Starbucks in the hotel room and on the first floor made my mornings!
Taxi stand always has cabs ready and waiting.
Staff is very nice.
June 26, 2013
Rated 2 out of 5 by Nurse2013 Check in and out problems
Had surgery, Lifting restriction. Requested adjoining rooms, got room on same floor, but not close. Had roommate for 1 night, requested one bill, gave 1 credit card. Told staff in person and 2x on phone, still divided the bill and had wrong price. Staff had difficultly putting the bill back together. I think my credit card got charged twice. The new receipt can only show the date I checked out. Staff scolded me for not telling them at check-in. But I did tell the trainee and called that night to make sure it was correct and the staff called me again because we didn't leave two credit cards and I told them also. Those 3 people just chose not to enter it correctly. Also, not having the beds made to save water means you also don't get your garbage dumped or bathroom cleaned. Four days without maid service is not worth the $10.00 you get to spend in the hotel on food. I chose to put the $10.00 towards SPG points. Hope I get to use them someday. Not a good experience.
June 28, 2013
Rated 3 out of 5 by Abdul Great location, but poor service
The hotel is very convenience to the conventional center and in the middle of the downtown Seattle a really great location,and good room space and furniture.
The bad experience with me is the room service, were they don't serve from the first call, you have to call several time. Up to four time for me and the to be serve.
April 29, 2013
Rated 5 out of 5 by HonoluluTourist1 Great Stay in Seattle
It was during the holiday season and the accomodations were wonderful. The staff was always very helpful and eager to please.
If I had to have to recommend any improvement, it would have to be the resturants. I solved this by eating out; no problem in the area.
December 26, 2013
Rated 4 out of 5 by gr82bart Please upgrade your key system
Your key system was the only flaw in an otherwise great hotel. I stay at this hotel at least 15 weeks in a year and each time, at least once (one time 6 times) your keys get demagnetized. It gets beyond annoying now. It's the only reason I wouldn't rate this hotel 5 stars.
December 18, 2013
Rated 4 out of 5 by CDaily1 Excellent Seattle Location
I often stay here for business. Great location, great service and nice facilities. This is the first time that there was noticeable noise from adjoining rooms. I was on the preferred guest level and the room above me must have been a common area which was very noisy. Room was large, but the noise was tough to deal with.
June 3, 2013
Rated 2 out of 5 by HolidayPartyOvernight Poor Staffing and Service
The hotel room was OK, but walls were thin and we could hear people next door. Room Service took forever, 15+ minutes to answer phone, then 60+ minute wait for delivery. Valet was not taking calls, so had to walk down to lobby to request vehicle which was another 45+ minute wait in the busy lobby instead of in our room.
December 30, 2011
Rated 1 out of 5 by HeBrews don't stay here
when we had to move to another room & the air conditioner did not work we told the front desk of this at 7:45-52a.m. & when we returned that evening NO one had looked at it and we were told by the front desk that NO mention of this had been made-don't call me a liar and if something doesn't work why did you not move us?
August 8, 2012
Rated 4 out of 5 by frugalarists Mixed reviews
I loved the opportunity to opt out of having my room cleaned daily. I'm happy to reuse towels, etc and appreciated the $5 off coupon. On the other hand, the prices for drinks in the bar were outrageous and I was disappointed that I couldn't use my coupon there. I did happily use it for lunch one day in the Daily Grill.
July 5, 2013
Rated 3 out of 5 by LeeAnne32 Bad choice
Our A/C broke in the middle of the night. Although we informed staff next morning, It had not been fixed when we got back to our room in late afternoon. We had to pack up all our things and move to another building and we were told this happens often. Although it's in a great location, I would not stay here again.
September 15, 2013
Rated 3 out of 5 by JSem Reliable downtown
Enjoyed our 1 night stay. Close to shopping, restaurants & attractions. We used the monorail to get from downtown to Seattle Center (Space Needle & EMP). Too many homeless people in downtown Seattle now. Won't return. Becoming too seedy & uncomfortable. Encountered this issue in September 2012 & again during this stay.
June 10, 2012
Rated 2 out of 5 by Lizza Hotel need better customer services
Beautiful lobby, staff polite. One towel per guest in room, with standard amenities. Called three times to front desk about a billing issue, each time called answered by different person who promised to call right back, no call after 90 minute wait went to front desk, bill still inaccurate and there seems to be no end
February 17, 2013
Rated 5 out of 5 by Jprecious2012 Wonderful staff throughout
From the moment we arrived we were immediately impressed by the helpfulness and professionalism of the staff at every level. From check in to check out we found the staff made the difference between a good stay and a great stay. We will not hesitate to make this our first choice when booking future stays in Seattle.
December 21, 2012
Rated 4 out of 5 by FrequentTravelerBob Enjoyable Stay
We stayed at this Sheraton for a weekend wedding. The hotel facilities and service were terrific. We did notice that the registration and concierge areas can generate long lines at check-in/out as this is a very large hotel. If you're visiting Seattle Center, access from the hotel to the monorail is very close.
July 30, 2013
Rated 4 out of 5 by HappyWife Strong marijuana smell on smoke free floor
Everything was perfect for our business use.
Except the strong marijuana smell on our smoke free floor night and early morning.
February 1, 2014
Rated 5 out of 5 by Smargo Seattle Getaway
We called at the last minute to the SPG rewards, they helped us get a room at the club level. We were greeted warmly at the SPG counter and we were checked in within seconds. My husband was outside still with the valet and we were ready to go to our room.
Everything was to the standard we expected and more.
September 6, 2012
Rated 2 out of 5 by winsom not to return
I have stayed at the Sheraton Seattle many times and this will be my last visit. The bathroom was not clean and the front desk staff and bell staff were very unfriendly and did not make me feel welcome. I was at the Westin Seattle in October and they have my vote. Sheraton - it's time to step up your service.
December 6, 2011
Rated 5 out of 5 by gabyo The hotel has great service!
This is quite possibly the best Sheraton in which I've stayed. The staff was attentive and helpful. The accommodations were fantastic. The room was clean. My only complaint is that my room on the club level did not have nearly enough electrical outlets to meet the demands of today's technology-laden traveler.
September 16, 2012
Rated 4 out of 5 by maryrupprecht Good for the Holidays
This is the second year we have stayed at the Sheraton for an overnight gig to Seattle. We missed out on the holiday package because we booked late, but it's still great for the central location and I think the Gingerbread Houses get better every year.
December 22, 2013
Rated 4 out of 5 Sheraton Seattle
This very central and convenient location was perfect for our Seattle stay. The room provided a quiet respite from our city forays. The carpet could use a bit of attention, particularly since I like to get on the floor and do my morning yoga routine. Otherwise, the facilities and staff attention were suberb!
August 9, 2012