Sheraton Waikiki

  • 2255 Kalakaua Avenue
  • Honolulu,
  • Hawaii
  • 96815
  • United States
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Rated 4 out of 5 by 884 reviewers.
Rated 4 out of 5 by Sheraton Waikiki Solid hotel - great staff Rooms sparse RE: furniture..........one chair with no place to work April 28, 2014
Rated 4 out of 5 by Nice stay I stay at the hotel two weeks every year. My last stay was the week of August 20th. The hotel seems full and the service was not a good as it normally is when I go there. The front desk seemed to be under staffed and the wait took a while. The food did not seem to be a good as in the past. August 28, 2012
Rated 5 out of 5 by Great Waikiki Hotel This is a great hotel with excellent facilities and unparalleled location, and outstanding service. The SPG Lounge on the 30th floor is the best that I've seen. April 14, 2014
Rated 2 out of 5 by hotel not what we expected for a Shereton Hotel Rooms were runned down, bathroom grout rusty and nasty looking for Shereton. Pool was overcrowded, other Hotel guest using pool area. Never was able to get a seat close to pool without reserving early in the morning, or paying (really?) for a seat, ridiculous! Drinks and food overpriced. January 7, 2013
Rated 5 out of 5 by Excellent stay Stayed for 2 nights Jun 15-17, 2012. Was upgraded to top floor (31) with ocean view of Diamond Head. Very nice. I had asked for a suite when I checked in, but the room provided was very nice and clean. Lounge was nice and provided nice breakfast, but was only open from 6-10am and 4-8pm. Would have been nice to have access to the lounge during other hours to relax....especially since it was so windy during one of our days there. Lounge staff was great. I had stayed at this hotel a few times in years past, and they made some GREAT remodels, to include the adult only infiniti pool, seperate pool area for families with a water slide, nice lobby, and Rum Fire bar. Not sure if the resort charge is worth it at $25.00 per day, as were not able to take advantage of any resort activities, nor did we use the parking, and internet would have been included anyway as a lifetime platinum. Overall a nice hotel, great location, and friendly service. Thanks for honoring platinum status...as not all Starwood hotels do. June 20, 2012
Rated 5 out of 5 by A beautiful resort hotel The hotel services and facilities are everything you would expect from a world class hotel group, day to day the resort was ran very well and staff professional at all times. The cleanliness of the room was not of a high standard though, a shame as it let our overall impression down. September 6, 2013
Rated 4 out of 5 by Resort Charge and Service, SPG Gold Amenity I paid the daily resort charge and did not receive water bottle a couple days. when notifying the front desk 3 separate times to bring it up, they never did. Also, as a Gold member, expected to have some additional amenity or service, but was only granted 1 visit to the club lounge. January 1, 2013
Rated 4 out of 5 by Best Spot in Waikiki For a terrific location and beautiful views, Sheraton Waikiki is a great find. Lots of uniques shopping opportunities on property (love the hat shop) and million more a stones throw away. Plenty to do or a great place to relax and enjoy the hotel amenities. Kind and responsive staff. February 14, 2013
Rated 4 out of 5 by Very nice hotel Overall, an excellent experience. Only one criticism in that whatever hot items were served in the Leahi lounge on Floor 30 were tepid. I realize that, with people serving themselves, burn issues need to be addressed. However, tepid entrees and scrambled eggs are most unappetizing. February 24, 2013
Rated 5 out of 5 by Million $ views and location The facility exceeds any other hotel on Waikiki Beach. Best pools and service, the Rum Fire lounge, the Edge Bar, your right there watching the turtles and beach activities. From the front desk to guest services, you are treated with Aloha spirit and they make reservations happen. September 26, 2012
Rated 2 out of 5 by A tired old lady Despite extensive renovations to the lobby and pool area the rooms (Maila Suite room 1844) just for eample or tired, worn out, dirty with ripped carpet, no water pressure, old furniture, filthy showers and toilets - all for $800 a night. But there are new flat screens in the room February 1, 2013
Rated 3 out of 5 by Suite was dark like a cave We were upgraded to a mid size suite. It was run down and while the view was nice from the balcony, the rooms were dark and cave like. The bathroom was oddly very hot all the time too. Would have preferred the standard ocean facing room we booked on a high floor over this 'suite' November 22, 2012
Rated 5 out of 5 by Best pool ever! We love hawaii but the infinity pool made our vacation! Best view of diamond head and Waikiki beach. Adults only so there were no kids ! With the giant floating beanbags and the dj Saturdays!!! It was like a Vegas pool party without the drunks! And with a breathtaking view!!! December 11, 2012
Rated 5 out of 5 by Staycation Treated exceptionally well! Stayed overnight for my daughter's birthday. Staff and facitlities were amazing. The front desk staff of Chirstine, Allison and Jennifer was exceptional! The host and attendants (Stephanie) in the Executive lounge were very friendly and helpful. June 27, 2012
Rated 4 out of 5 by Perfect location The Sheraton Waikiki is in a perfect location, right in the middle of all of the action of Kalakaua Avenue. Rooms are very small and have this peculiar "feature" of having shutters on a bathroom wall. RimFire is great, but the Edge bar feels very cramped. January 25, 2014
Rated 2 out of 5 by Rooms need update The room I was given seemed to be in the "old" portion of the hotel facing the front. The room itself was like an older motel room, not what I would expect for the cost of this facility. The windows were butting up to a flat roof, not even a city view. Very disappointing. March 11, 2013
Rated 4 out of 5 by Easy access to the best of Waikiki Great and easy location for the beach, shopping and dining. As an SPG Gold, I got a nominal upgrade (as per the normal upgrades I tend to see,) but had a great sunset with partial ocean view. The rooms are comfortable and clean and the staff was very warm and welcoming. October 16, 2013
Rated 4 out of 5 by Special Mention I'd like to commend Jennifer in Guest Services for her exceptional effort in difficult circumstances to rearrange rooms to enable us to be located near to our grandchildren during the AIMS Convention earlier this month. Her diligence and helpfulness was much appreciated. May 20, 2013
Rated 1 out of 5 by Room was dirty at check in. Upon checking in the room was dirty had used soap and wash clothes in bathroom. After calling front desk instead of sending someone to clean room, they sent sheets and new bathroom washcloths and towels. Had to go to front desk to request to be moved to another room. January 7, 2013
Rated 4 out of 5 by Overnight at The Sheraton Waikiki Hotel Staff were very friendly from the check in line to the housekeeping staff. The view of Diamond Head and the ocean from our room was AMAZING. Easy access to the beach, the pool, restaurants, shopping areas, and my favorite is the mini grocery store in the lobby. December 2, 2013
Rated 5 out of 5 by Waikiki Sheraton A wonderful respite from the winter of the mainland. Your facilities were comfortable and the staff was willing and able to assist us with our needs. The only additional requests would be for a larger variety of menu items in your poolside restaurant. January 8, 2014
Rated 4 out of 5 by Ocean View Wonderful hotel at the end of Waikiki Beach. Great access to all the amenities of Waikiki as well as the ability to get away from the madness if you choose. Best pools in Waikiki and a terrific staff that was helpful all over the property. Would absolutely return. July 3, 2013
Rated 5 out of 5 by Great Hotel Our stay at the Sheraton Waikiki was fantastic. The customer service was 5-star. Not only were the staff aware of our needs, they continually went above and beyond to insure that our stay was flawless. I would highly recommend this hotel for your stay in Honolulu. August 28, 2012
Rated 4 out of 5 by Good Time at Sheraton Waikiki After an initial hiccup with an upgrade (we were placed in a newly painted room with very strong paint fumes), we were moved to our original room and had a very pleasant time. The hotel had a variety of "Things To Do", a great location on Waikiki, and great views. April 6, 2013
Rated 3 out of 5 by Good and Bad The good; public areas and most of the hotel staff were excellent. The bad; rooms need updating and cleaning, pool staff lacked any sort of management and were generally unhelpful, hotel design created a wind tunnel effect at the kids pool area. Overall, just OK. December 24, 2012
Rated 3 out of 5 by Great beachside dining! Lovely beachside view while dining. April 28, 2014
Rated 3 out of 5 by Great hotel with lovely facilities The hotel has one of the nicest pool in Wakiki. The infinity edge pool has a fantastic view and is lovely to hang out all day. Food in the buffet is very good, pastry and bake goods are exceptionally well. Lowson Station is better than the normal sundry shop. September 27, 2012
Rated 5 out of 5 by Great Hotel highly recomended Great stuff and best location in town. Great for kids as they have a best swimming pool and beach. April 16, 2014
Rated 5 out of 5 by Too short of a stay! We had a great time, and can't wait to go back. Floating on the bean bags in the pool was so relaxing and such a great idea! The service was great... and the hotel is located in such a great spot. Everything was perfect. The club lounge was a nice addition. September 23, 2012
Rated 4 out of 5 by This hotel is excellent for family We stay at Sheraton Waikiki for 6 nights. Our 4 yrs old son has a good time at Keiki pool and waikiki beach. We love Kai market restaurant, they have variety food for all of us. We leave your place with smile and best memory Thank you. We'll be back again. August 25, 2012
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