Rated 2 out of 5 by TerraPrime13 A tired old lady
Despite extensive renovations to the lobby and pool area the rooms (Maila Suite room 1844) just for eample or tired, worn out, dirty with ripped carpet, no water pressure, old furniture, filthy showers and toilets - all for $800 a night. But there are new flat screens in the room
1 de febrero de 2013
Rated 2 out of 5 by Karen Not Impressed
A particular staff member at reception was extremely rude and very unhelpful. It was a very upsetting experience and my very simple request could not be sorted out satisfactorily.
31 de enero de 2013
Rated 2 out of 5 by GG13 This hotel has many opportunites to improve
Elevator wait time is excessive.
Check-in wait time is excessive.
Restaurant/Bar wait time for service is excessive.
Front desk seems to upsell ( I asked about internet service and I was told I had to get the resort package, a $15/night difference).
Attitude from staff seemed that they were always doing you a favor by letting you stay there or serving you.
28 de enero de 2013
Rated 2 out of 5 by notdelighted This hotel needs work
While the hotel's common areas have obviously been upgraded, the rooms have not. The Texas phrase, "It's like putting lipstick on a pig" definitely suits this hotel. If the staff had been the least bit friendly and accomodating, it might have made up for the sub-par rooms, but sadly, I did not encounter one staff member who was polite, let alone friendly. I would never recommend this hotel to anyone.
25 de enero de 2013
Rated 2 out of 5 by Crunch Disappointed
I have twice before stayed in the Sheraton Waikiki and this was my wife's first visit to Hawaii. Two days after arriving, we both suffered with allergy and sinus problems. She has recovered and I am still congested, Common areas of the hotel are old, show their age and feel musty. The carpet in our room was very dirty as evidenced by dirt prints in the tub when I entered to shower each morning. I walk barefooted in hotel rooms and at home. I don't have this problems in hotels and we travel 8 - 9 times a year.
When the maid failed to replace the tissue paper (kleenex) and provide a new soap bar (one day only) I called the front desk and had to call a second time since there was no delivery by 45 minutes after my first call. When I asked for something at the front desk and stated I was a SPG, there was no reaction or acknowlegement.
23 de enero de 2013
Rated 2 out of 5 by Bunnie04 Needs improvements
1) There was hair in my bathtub upon check-in.
2) The room was not clean - dust balls on the floor.
3) The grout in the shower was nasty/dirty.
4) Every time the air conditioning kicked in, it rattled for as long as the air was on. Made for hard sleeping.
5) They ran out of food at several of my business meetings.
22 de enero de 2013
Rated 2 out of 5 by Liz411 Hotel is chaotic and outdated
Upon arriving in our room we found it to be old and outdated. The carpet and paint was dingy and the bathroom sink and toilet had some hairs laying around. The sink would not drain well and the tile in the shower was dingy. Also, the shower head did not stay put and the water flow was low. At the pool I tried to get a seat at 7 am and found every seat was already taken but no one was there. People had reserved their seats with dirty towels and did not show up until much later around 11 am. The pool staff seemed to do nothing to fix this problem. The hotel was overcrowded and seemed dirty . We will definitely not stay at a Sheraton again.
8 de enero de 2013
Rated 2 out of 5 by hawaii25 hotel not what we expected for a Shereton Hotel
Rooms were runned down, bathroom grout rusty and nasty looking for Shereton.
Pool was overcrowded, other Hotel guest using pool area. Never was able to get a seat close to pool without reserving early in the morning, or paying (really?) for a seat, ridiculous! Drinks and food overpriced.
7 de enero de 2013
Rated 2 out of 5 by Shannon1975 Very Disappointing
We have stayed in Sheraton Hotels all around the world and this has to be the worst! Over priced, over crowded and very rude staff!
Put me off ever staying in another Sheraton Hotel.
6 de enero de 2013
Rated 2 out of 5 by LR47 Too crowded - disappointed
This hotel is a great location, but we won't stay here again. It is extremely crowded and we had a few problems. First being, housekeeping threw away a special bandage my husband had for his toe. It was nowhere near a trash container. Management did offer to send him to a doctor, but who wants to deal with that on vacation. Second was the pool. It was a race in the morning to get a lounge chair. If you were not in place by 7:30 you were out of luck for the day and who wants to get up early on vacation. The best ones were gone by 5:00 am. The pool staff also played favorites. We were told they couldn't move umbrellas, but when I saw a large tip exchange hands an umbrella magically appeared for one of the other customers. The same customers were also not held to the same standards, it was an adult only pool and their 3 children were there most of the time. There were really only 2 staff members who were kind and gave good customer service - Debbie from Ingredients, remembered my breakfast order every day and Cyndi from the concierge staff made sure she went out of the way to talk to folks. Other than that I was extremely disappointed. I would go to ask for towels and was told they weren't open yet, but when I turned back around, they were handing towels to someone else. They also had a New Year's Eve party out poolside so you if you had paid the extra price for an ocean front room, you also got to hear the party go on until 2:30 am, which I wasn't too happy about. Needless to say we will not be returning to this location or recommending it.
5 de enero de 2013
Rated 2 out of 5 by Giantfan56 Employee Training is needed
My family spent the Christmas season again this year at the Sheraton. We noticed right away a huge difference in the
customer service from 2 years ago. Employees almost seemed put out to help you. The front desk is a disaster and the pool service was even worse. To top it all off, Sheraton now charges you a pool rental charge on top of the daily resort fee. With all the choices of hotels, I would be hard pressed to stay their next Christmas.
31 de diciembre de 2012
Rated 2 out of 5 by Deereboy Not Sheraton quality I am used to
This is an old hotel. Rust in bathrooms and cracks in walls. Pass through between bathroom and bedroom has no privacy for nose. Hotel is not restful - busier than a zoo. No relaxing at all. Location is good for shopping. Room service food poor. Staff not as professional or efficient as I'm used to. I am a platinum member so I have many comparisons. Would not recommend.
30 de diciembre de 2012
Rated 2 out of 5 by Evo187 Very disappointing!
The only good thing about this hotel is the location and view. We booked and stayed in a deluxe oceanfront room and got very little value for money. The quality of the bathroom was less than many 3 star hotels I have stayed in in country NSW at less than a quarter of the price. The rest of the room could only be described as "average". The room was far from deluxe. We felt a general atmosphere of "meanness" at this hotel very much out of keeping with our experiences of other Sheraton hotels. - No shower caps provided to room unless specifically requested; no bathrobes unless specifically requested; extra cost to sit in front row deck chairs at the infinity pool with signs hanging on back; smallest pool towels I have ever seen and reluctance to provide more than one at the family pool; very slow internet access with more than half the PCs not working every time we went to use them; no minibar in the room. Even the executive club was poor compared to the usual ones in Australia for hotels of this supposed class. With the exception of the person who checked us in the attitude of staff was poor. 2 of the 3 check in staff appeared to take a break while we and others were still waiting in line to check in. When I commented to one of the reception staff about how poor I thought the bathroom was they said "all the rooms are the same! It is the busiest Sheraton hotel in the world and you are paying for the view". The infinity pool does not live up to its publicity photos also it was quite strange that they did not allow the beach umbrellas in this area to be raised because it was too windy but they were raised in both the bar areas at each side of the pool area that were just as windy. With the exception of the Rum Fire bar the eating areas were also very average. We would not stay at the Sheraton Waikiki again and have strongly recommended the same to all our family and friends.
23 de diciembre de 2012
Rated 2 out of 5 by Aveit3730 Gift issues
My mom tried to order me a bday cake and had major issues. After two hours on the phone she finally got strawberries and champagne ordered. We checked in and it was delivered several hours later when we were out. They were not good the next morning. After the trouble and expense it was not worth it.
We booked local rate since we live in Hawaii. Upon check in the requested our hawaii id. I have them our Texas license with the Hawaii address since we're military. They said that wouldn't work but we could use our electric bill. How is a license not better than an electric bill with the same address and name but no picture? They hassled me for 20 minutes while a line of people waited. They decided to give an exception. The rate is not that much cheaper. Our weekend stay was $600. We could have chosen to stay somewhere just as nice for cheaper but I like the sharton.
21 de diciembre de 2012
Rated 2 out of 5 by Blesdib AWKWARD!!
Upon entering our oceanfront room we encountered two naked people, my husband and I backed out of the room very quickly! This gave our trip a start that we will not soon be able to get out of our minds. The manager was sorry it happened (yea, us too!) but did very little to compensate us for our AWFUL experience. She kept saying just let me know what I can do, GIVE ME A BREAK!! If you don't know how to right this situation YOU SHOULD NOT BE MANAGING A HOTEL!!!
We will never stay in a Sheraton again!!! ALOHA!!
21 de diciembre de 2012
Rated 2 out of 5 by SPGRoo Quite disappointed
We had been looking forward to our Hawaii vacation for several months as it would be our first stay at an SPG hotel as actual SPG members.
Unfortunately, our first stay has left us rather soured on the experience.
to be succinct, the first room we were assigned had a rather offensive smell to it.
When we asked for a different room, we practically had to beg for it as we seemed to be a major inconvenience to the front desk person with whom we were speaking.
Housekeeping was excellent and every member of housekeeping that we ran into gave us a very hearty "Aloha"
Checkout was another disappointing experience as they just shuffled us out without so much as a "Thank you for staying with us"
For such a high profile hotel, we certainly expected much better service, even if we had not been SPG members.
We have no plans of returning to this property.
13 de diciembre de 2012
Rated 2 out of 5 by Nellie54 Disappointed in cleanliness and ambiance of rooms
Cleanliness= We had a 2" blood smear on our white comforter along with hot pink lipstick and coffee stain, and the dust ruffle around our beds were filthy. We spoke to housekeeping supervisor who promplty took care of it and apologized sincerely. The carpet was stained (needs to be replaced).
Room ambiance/Decor= was cold, white and non appealing. The room did not have a "warm cozy" feeling to it rather sterile cold feeling. There were no other mirrors outside the bathroom to be able to put on makeup or do hair while others were in the shower (which was a great inconvenience and frustratoin). There was no table to or chairs to sit and enjoy inside the room. We were very disappointed with the room. We went to hawaii to have an Aloha experience not a San francisco or LA experienceo. The room reminded me very much of solitary confinement. I apologize for the harsh discription but it was not a pleasant stay at all. WE were here 21 years ago and our stay here was much more pleasant.
The coffee pot was a single cup maker with the coffee packets for a 4-6 cup coffe maker.
There were no screen doors on the balconies and the birds kept coming in.
Ocean front room = we were unable to enjoy our first evening with the door open to the ocean because of the overly loud partying going on at the club below us! Your guests services were as good as they could be under our circumstances. but we will not restay here again. As far as employees go you have done well... other hospitality needs improvment!!! So sorry
12 de diciembre de 2012
Rated 2 out of 5 by Rickkl Sheraton Waikiki review
Great location and pool, but rooms and hallways are in need of refurbishment. No lounge acces for other than Platinum members and only limited time per day. No 4 pm late checkout possible.
12 de diciembre de 2012
Rated 2 out of 5 by grumpydad My Stay
Great location and pools, rooms need upgrade, some staff need an attitude adjustment. Paid for large suite and got a mid size suite. Then we moved into a large suite which had ants in the living room and bathroom. Moved again and was told, I'm sorry.
27 de noviembre de 2012
Rated 2 out of 5 by Mokeboi Room was not cleaned
I live in Waikiki, I wanted to get away for a night with my wife on our anniversary. I always walk by the hotel and like the property, so decided to stay. Checked in about 3:30, went to my room, entered, noticed the bed sheets were messy, looked around and saw the whole room was messy! It had yet to be cleaned and I was checked in to it! This has never happened before, even in the most sketchy places! I called the front desk, told them what happened, the staff didn't seem surprised or apologetic (does this happen often?), but told me I would be getting another room and to meet the bell hop at the new room. Waited for at least 20 minutes, could of went to the front desk myself about 3 times. Called the front desk again to see what was happening as I was in a rush to get to my dinner reservations and surprise my wife. The person I talked to was rather rude, so I asked to speak to a manager. Manager was apologetic, but offered nothing for my troubles until I asked for him for it. Room which was on a "special" floor was nice, good size, but had broken tiles in the bathroom, stains on tub and hairs here and there including in towels. Also there was only one coffee cup.
The best thing about my stay was the pool areas and breakfast. Overall, most staff was friendly, but not sensitive to needs of guests.
As a local, I thought I would be offered the Kamaina rate, but I had to beg for it, and was told that they usually don't allow changes in reservations, but since I had a dirty room they would allow it. I saw no place for me to book for Kamaina while making my reservation. On checkout, I was going to be charged for my breakfast, which was supposed to be comped, until I told them the manager told me I would have a free breakfast. I'm not about trying to get free things, but if you mess up, I expect some recourse.
I really was looking forward to staying here and expected way more out of this "luxury" resort. As it stands now, I am unable to recommend this resort to anyone, which is sad because I really like the location.
I think the reviews on here are carefully selected, this will probably not make it on here.
23 de octubre de 2012
Rated 2 out of 5 by Luann not up to standards
Your staff try.....and I try to like this hotel because of the location, but after something like 6 or 7 stays, I continue to be disappointed in the amenties provided, the quality of the rooms, etc. This will unfortunately be my last time staying at the Sheraton Waikiki. I have quite simply given up.
18 de octubre de 2012
Rated 2 out of 5 by UnionColony Don't expect to get your Gold perks here!
Booked 6 nights at on Maui followed by 6 nights at Sheraton Waikiki. Used my Starpoints to book a honeymoon for step-son and new bride. My name and my step-son's name were placed by SPG rep on both reservations when the phone rep learned my Starpoints were for a guest of mine/honeymoon. In speaking with the SPG rep, I had understood that in using/paying for the reservation(s) with my starpoints and tieing my name to those reservations, my family would be extended the same courtesy and perks as if I were in attendance. On Maui, the couple was given a list of GOLD perks BY THE HOTEL that they could take advantage of. Upon checking into the Sheraton they were told that since I was not present, they did not get Gold perks. Once advised I confirmed this by calling SPG Gold Customer Service who then forwarded my call to the Sheraton, where I spoke with Allison at the Front Desk. Not resolved to my satisfaction. So, be aware that if 1. As a SPG GOLD member you make the reservation using your Starpoints 2. Advise SPG that you are "gifting" your Starpoints 3. That you will not be in that room yourself >>>do not expect your guests to recieve Gold perks even though you "paid" for it and your name is on the paperwork.
PS: In March 2012, my wife and I stayed here for 5 days, followed by another 5 days next door. So we were familiar with the Sheraton Wakikii and thought we knew what to expect.
26 de septiembre de 2012
Rated 2 out of 5 by SAS12 Very disappointing
From the moment of arrival the problems began with our lack of service. Check-in we were promised a phone call when our room was ready - never happened. Were told room just needed to be cleaned - 2 1/2 hrs. Called to have safe fixed - never happened. Rumfire Restaurant had to walk out - not even acknowledged. No wash cloths from room service one day - didn't even bother to call. Went to checkout on TV - message to try back later. This was very unfortunate because the facility is very nice, but the service was quite lacking. I would expect better service anywhere even if I did not have a gold status.
11 de septiembre de 2012
Rated 2 out of 5 by WTong Nice hotel but poor service
The hotel is nice in that the hotel is very conveniently located on Waikiki beach and the pool is very nice.
However, the service at the hotel was very poor. I was met with frequent condescending remarks, staff that cut me off in the middle of my sentence because they thought they knew what I would be asking for, and one time, the staff almost yelled at me.
Also, the hotel has a resort fee of $25/day. This would not be as much of an issue except that the internet did not work on the first two days of my stay. That definitely contributed to the poor experience since internet is definitely something I need to plan my vacation.
Overall, I would recommend this hotel but only due to the location and amenities. The hotel is very busy and I think staff sometimes forget how much the customers are paying to stay there.
I was definitely not impressed with the staff here.
5 de septiembre de 2012
Rated 2 out of 5 too crowded
too many people, not enough staff
23 de agosto de 2012
Rated 2 out of 5 by Kirby Only wish we got the room we booked
We enjoyed this hotel: the best pool for the kids, good location, beds were pretty comfy. However I did not get the room i booked. I reserved a double room months prior to our trip and when we got there I was told that they only had a king available. ok, but I have four people. I was told we could get a rollaway for free. Um, ok, but will that hold two people? The response was, "your kids are small". We switched rooms after three restless nights but I felt like our original room was given to one of the "Preferred Guests". What's the point of making a reservation if they "cannot guarantee beds, only a room"?
17 de agosto de 2012
Rated 2 out of 5 by JDreal below average
Requested a room with 2 doubles.None available. Dirty tile grout in bathroom.Woodwork in disrepair and needs paint. No dresser draws to store clothing. Not even close to Sheraton standards.
15 de julio de 2012
Rated 2 out of 5 by MikeOahu2012 Did not feel like Hawaii
My family (including 2 kids, grandparents) have been trying out all the islands. Last year on Maui, had nice stay at BlackRock Sheraton. Unfortunately, Waikiki beach is more like NYC than Hawaii. Depending on arrival time, took over 1/2 hour to get into facility once off freeway. Because gold member, did get free valet service which was nice. However, had 4 rooms on reservation and all on the city side (tried initially to get ocean view but told none on cash/points but could get upgraded when there). "Upgraded" to mountain view which just means higher up the building but still essentially a city view along with all the noise. All rooms backed up onto service entrance/road so got to hear truck beeping (while in reverse) all night long. Lots of hallway noise also throughout the night (lots of people on different time schedules). Only shelves in rooms, no drawers. City noise very loud- people, sirens, motorcycyles, etc. Did not want to spend ANYTIME in the room. The infinity pool is adult only so no kids. The kids pool area was EXTREMELY windy for all 8 days. VERY minimal seating there and very hard to keep an eye on your kids. No actual beachfront (shares with neighboring hotels). Peet's coffee was a real bonus (only locations in all Hawaii). Food at Rum Fire OK but cold. Gym is solid.
Overall, I did not feel very valued as a gold member though they did refund me some of my hard spent SPG points once I complained a bit. The services at the resort were OK. Wanted to go to Hawaii to relax and now feel like I need a vacation. Only way I would go back is if no other islands available and if I was ensured to have ocean view room. Too bad as I typically love all SPG resorts.
2 de julio de 2012
Rated 2 out of 5 by TomandDonna will not stay here again
this was the 2nd year we stayed at this resort. First year was fine, this year was much different. Right from the start things went wrong. We pulled up to the front and was not greeted by anyone. This was the first time we had a car there so we didnt know what to do about check in. A cab driver told us to do park our car in the garage and then come check in, this is what we done since a hotel staff member did not greet us. We had a hard time finding a parking place in the garage, we walked all the way back to check in and got our room. They told us to go back up and get our car if we wanted help with the luggage (which we needed). So all they way back up to the garage we go, waited on the bell man to bring our luggage for 1/2 an hour. The next morning at 6 am we were woke up by the people next to us blasting their tv. At night while trying to rest from the day all we heard was loud chanting from outside. We went to Rum Fire resturant one night and could not get waited on. The rooms were very very small. Upon check out we had a late flight so we "used" the hospitality room. We were only given 1/2 hour for 2 people to get clean up. We walked into a dirty room from the last people after being told house keeping was in cleaning the room and we would have to wait when we tried to check into the room. Everyone at this hotel was rude, including the guest.
27 de junio de 2012
Rated 2 out of 5 by Dance2011 Only Looks Good from the outside
room was not cleaned there was sand every where,soap on the mirror etc, we were woken up every day by cleaning staff at 7:30 am, sheets were changed only 2 times in 2 weeks, no mini bar, not enough toilettries delivered, we requested and paid extra for a room on the 23 floor with buffet b/fast we did not get it. The B/breakfast was not of high standard and if it's a buffet that would and should include your drinks as you have paid for it, this did not. As it was a package deal the higher the up you go the more you pay the more you extras you get. But they did not itemise it and they did not give us what we paid for. We even had to carry our own luggage up to our room. We were very disappointed as it did not feel like we were staying at a 4.5 star hotel. Apart from the location and the view, i have nothing good to say about this hotel and we were really regret staging at the Sheraton Waikiki.
17 de abril de 2012