Rated 2 out of 5 by pepperchina Not what I expected...not worth the $$$
This may be a nice hotel for some, but not for me...and not for the money I spent.
*Not enough poolside chairs
*Elevators & Hallways extremely hot, not air conditioned at all, I would immediately start sweating in the elevators...they were hotter than the outside temp.
*Rooms are basic, (could have been in Oakland)...not very clean and despite air conditioning units the room did not cool down.
* All the doors to all the rooms and bathrooms have a weird 1-2 inch gap so that you can SEE and HEAR people walking by in the hallway or using the bathroom in your room...very STRANGE and LOUD
*The furniture in lobby and common areas is worn and the cushions are stained.
*Seems to cater to a convention crowd
*Right on the Beach
*Fast elevators (when not stopping on 20 floors)
While this hotel is on the beach, it really could have been anywhere...I am sure to some this hotel is just right, but for the money I spent you would think my room would be clean, the doors reach the floors, and that the elevators would be air conditioned...
July 16, 2014
Rated 4 out of 5 by Tofer Great experince
The Sheraton is our preferred Waikiki hotel. It has a great location and is good value for money. But we do not like the resort fee and can see no need for it. Why should we have to pay for parking, which we do not need?
April 7, 2014
Rated 5 out of 5 by MikeHodge First Class service and amazing views!
The service, location and staff are excellent and the views from our balconies in the Kai suite were amazing. We had a great time and were welcomed by Betty who more than met every expectation we had for a spectacular week.
December 29, 2011
Rated 3 out of 5 by horriblepoolservice HOrrible pool service
Had hotel pool guy remove items from our chairs, eyewitnessed and pointed out by guests, when asked for items back,"did not have them"! Talked to manager of pool guys was NO help...horrible pool service at this facility!!!!
January 15, 2013
Rated 4 out of 5 by Jilly47 Good location for Waikiki activities
For such a large hotel everything seems to work remarkably smoothly. Breakfast buffet seating very adequate inside and outside on lanai.
Check in/out handled very efficiently.
Poolside/beach personnel efficient and helpful.
May 14, 2013
Rated 5 out of 5 by MLR7 Amazing location, facilities, and services
This hotel is the center of all the actions of Waikiki. They have a great system to run this huge property successfully. The staff is friendly. Fun, fun, fun place to stay and enjoy Waikiki
July 15, 2014
Rated 4 out of 5 by Mirka This hotel was really great
We were first time in Honolulu and we were really very happy with our hotel. Nothing was missing, the location, the staff, the room, the pool, everything was great. We also recommend the SPG member, we enjoyed our stay.
April 13, 2013
Rated 5 out of 5 by DakotaFamily Best Experience Ever
Spent 5 days at the Sheraton Waikiki. The hotel is perfectly located on Waikiki Beach. The staff (especially the Leahi Club staff) were the best! The rooms and food were great! Have a Sunset Mai Tai and enjoy the view!
February 23, 2013
Rated 5 out of 5 by kim2639 Amazing Service!
From check in to check out we had amazing service! Everyone was friendly and helpful and made our honeymoon stay extra special. Only thing is that we didn't have enough tokens to give out to exceptional staff members.
October 4, 2012
Rated 5 out of 5 by Kelly12 Sheraton Waikiki Experience
We stayed at the Sheraton Waikiki last week and the only problem I had was Brian, the manger. Very poor service.
Other than him, our stay was amazing as usual. I would highly recommend this hotel for everything else.
September 29, 2012
Rated 3 out of 5 by Ebrahim Overall a good stay
Overall the our stay was good.
Employees were very friendly.
The idea of adult only pool is great.
There is a bad odor in the halls leading to the rooms.
August 9, 2014
Rated 5 out of 5 by KJlized KJlized
Location is great for family trip. It is close to beach, main street and Duty free shops. Two pools are clean and great to relax in. Kids love the slide. Ocenview Room is excellent and the staff are really friendly.
May 8, 2013
Rated 3 out of 5 by BR123 Rooms are out dated
Property is very nice but rooms need to be upgraded; small and dated bathrooms; small tv; sparse furnishings; autotemp on airconditioning did not owrk and ran continuously. No recognition for SPG status or upgrade.
December 1, 2012
Rated 4 out of 5 by Joanna29 Just great
I spent a fabulous vacation in the Sheraton Waikiki hotel. Great ocean view from my room, the room was spacious and clean. The staff was very friendly and service-oriented. I would recommend this hotel at any time.
March 24, 2013
Rated 4 out of 5 by marco60cr Very Pleasant Stay But Not Memorable
This was our second stay; the first one, back in 2009 was memorable.
The location is impressive, one of the best in Waikiki. We were on the 23rd floor ocean front, overlooking the Infinity pool; the room was nice, but not fantastic: IMHO, the best rooms are the ones looking towards Diamond Head, such as the one we had on the occasion of our previous visit.
There are way too many birds, more than I can remember: don't leave any food on your lanai, and always lock the window if you don't want to find them in your room.
Breakfast buffet at the Kai Market is good, even if i t lacks of variety, a problem if you are staying for some time. Last time we came, breakfast buffet was on the 30th floor, with a spectacular view of Waikiki and Diamond Head
The $25/day resort fee does include self parking and internet, plus other amenities. Good value, IMHO.
Among other benefits SPG platinum & gold members enjoy a priority line at the Kai Market, which is very valuable when this 1600 rooms hotel is completely full :-)
Overall, a very pleasant stay, but this time not memorable :-(
August 21, 2013
Rated 4 out of 5 by Steele67 Hotel service and amenities are outstanding
The hotel is great -- top to bottom. The service all the way around was outstanding, the location could not have been better and the amenities were great. My only request is that you include dressers with drawers.
August 13, 2012
Rated 5 out of 5 by aklein10721 Beautiful View
The Sheraton Waikiki has taken advantage of their location and allowed for all of their rooms to have a beautiful view of the ocean or pools. I could sit on the balcony of the room all day and never be bored!.
August 13, 2012
Rated 5 out of 5 by Roger96789 VERY COMFORTABLE STAY
Since the hotel is on Waikiki Beach, the view from my room was awesome! My room was attended to immaculately. I was consistently comfortable especially since the room temperature could be personally adjusted.
November 6, 2012
Rated 5 out of 5 by angie88 Fun, modern and friendly!
The room was clean and very spacious. The service all around the hotel, the front desk, the f&b outlets, housekeeping staff and engineering were all very gracious and full of aloha! We had an excellent time!
March 11, 2013
Rated 4 out of 5 by Tm2554 This hotel is everything you want in a hotel
Thoroughly enjoyed staying at this hotel. It had lots of eating shops & shopping. The pool Area was very busy but still nice. Close to all other shops & restaurants & bars. Would highly reccomend this hotel
September 3, 2012
Rated 4 out of 5 by DJM0682 Over all appearance
The facility looks a bit dated in the rooms, halls, facilities. The elevator system of buttons was some what confusing to determine when and where the elevator you were waiting on was actually going to be.
April 15, 2013
Rated 4 out of 5 by Bisquick The Maids
Our Maid whose name is Arlene P.
She was the best, very polite and keep our room very clean. We were very happy with her work. I got to talk to her a little bit one day in the hall. Very nice lady.
May 4, 2014
Rated 5 out of 5 by Sekar Excellent Service and Great Hotel
Excellent hotel, very friendly staff, great location right in Waikiki beach. Nothing to beat this place among all the hotels in Oahu-Waikiki Beach. Would certainly recommend Sheraton Waikiki to everyone.
December 25, 2012
Rated 4 out of 5 by Jay555 This hotel is in a great location
We were very impressed with everything. The location was great from the beach to shopping everything was near by. The staff made sure that all are needs were met. Will be returning soon
April 6, 2014
Rated 5 out of 5 by donnival Amazing Stay
We had a stellar stay at the Sheraton Waikiki and it cements our desire to stay at this property whenever we want to return to Honolulu and Waikiki Beach.
You can see the pride of the Sheraton Waikiki team given the cleanliness of its common areas and rooms, the friendliness and courteousness of the staff.
We used SNAs for this trip; we were upgraded to a beautiful suite that was perfect for our family and made our trip unforgettable.
The Leahi Club Lounge was one of the best club lounges I've been in, and by far the best one I've ever experienced in the US. The views were jaw-dropping. The food options that they had for breakfast and evening appetizers were surprisingly high-quality, rivaling and exceeding restaurant-level food.
The staff was consistently friendly and courteous, and made every effort to help us have the best experience possible, including bringing toys to our one-year old daughter, making great recommendations for hikes and sightseeing around the island, and being happy to strike up a conversation at any moment.
We had a terrific time and can't wait to return.
March 11, 2013
Rated 5 out of 5 by Ron28 Wonderful stay
We can say enough good things about how we were welcomed and treated at the Sheraton. The facilities and accommodations were excellent.
August 9, 2014
Rated 4 out of 5 by waikikivisitor great hotel but...
i had confimed late checkout and had 'do not distrub' on the door but housekeeping kept knocking to check when i will be out of the room. other than that, it is a great hotel to stay in waikiki area.
October 11, 2012
Rated 5 out of 5 by Paul81 Vacation R&R
My wife and I relaxed at this location.
The infinity pool and beach access was just the ticket.
The location at Sheraton is second to none, with the staff above and beyond expectations.
November 12, 2012
Rated 5 out of 5 by jnbLaX great location
This was our first visit to the islands. This hotel was located right in the middle of all the fun and excitement of Waikiki. Wonderful rooms, excellent service, 30th floor club great for SPG guests.
December 4, 2012
Rated 4 out of 5 by SydneyNick Pool
Proper policing of the adult infinity pool is required.
Non-guests need to be kept out.
Signs stating the eligibility of those that can attend the adult pool should be erected to avoid embarrassment.
July 6, 2013