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Rated 4 out of 5 by 918 reviewers.
Rated 4 out of 5 by Very clean Great pools and spa. Room was clean, fresh and bed was wonderful. Sound proofing walls were a plus. The hotel restaurant menu was very limited and not many options for a large family. July 30, 2012
Rated 5 out of 5 by Hotel very clean My husband took me to Hawaii for our 25th Anniversary. Staying at the Sheraton Waikiki wasn't my first choice. Now it will be my only choice!! May 21, 2014
Rated 5 out of 5 by Great Honolulu Experience The hotel location is ideal. The kids could play in the pools and the parents could walk around and shop. The staff is amazing, June 1, 2014
Rated 1 out of 5 by substandard hotel Staff not interested in there jobs annoyed when asked questions then not listening would not only not recommend would advise others not to stay there and we were guests of Maui Jim October 28, 2013
Rated 4 out of 5 by Nice hotel but missing furnishing touches Great hotel with great staff. However, room renovations leaves it lacking. The room is so sparse that there is no couches. Drawers are replaced by shelves in the closet. Seriously? April 15, 2013
Rated 2 out of 5 by This hotel need improvements Good location, swim polls very good. The rooms need a complete re due, for the price, food so so. It reminds me of a very very tired hotel. May 21, 2014
Rated 2 out of 5 by Not the best :( Spent Nearly $2000 For 3 nights, Friday, Saturday and Sunday Expecting alot from my money and all i got that was worth it was the View from my hotel room balcony. The view was amazing but the hotel room was very out dated. I would have been better and more happier staying a $50 a night back packers. I had lamps that didn't work and a piece of glass in my carpet that wasn't cleaned from the last guests( room 2058). There was no service at all any place in the hotel for me. No staff checking up on me to see if i was happy Or needed anything !!!!The only time i got service was when i hired a cabana on Sunday and the waitress dropped a tray of drinks on me. Defiantly not happy with my 3 days... When i checked out the lady at the counter didn't ask how my stay was. she just walked away ! The only person that was decent and helpful for me was the lady that helped me find my shuttle bus back to the air port. Very pore effort! i don't think ill ever return or stay in another Sheraton hotel ever again :( I'am a chef in a big hotel in Australia and ill never recomened This hotel to my staff or friends Sorry Nick M May 22, 2013
Rated 4 out of 5 by Hotel amenities intensely disagree with resort fee. Also hotel has eliminated HD and the Golf Channel from the lineup which I find remarkable, especially in view of the $30+ per day resort fee. January 13, 2014
Rated 2 out of 5 by Not Impressed A particular staff member at reception was extremely rude and very unhelpful. It was a very upsetting experience and my very simple request could not be sorted out satisfactorily. January 31, 2013
Rated 5 out of 5 by Great Waikiki Hotel This is a great hotel with excellent facilities and unparalleled location, and outstanding service. The SPG Lounge on the 30th floor is the best that I've seen. April 14, 2014
Rated 5 out of 5 by Awesome view! I only stayed one night in this beautiful hotel and everything was perfect. The staff at the front desk was very nice and professional and gave me all the information I needed. May 28, 2013
Rated 4 out of 5 by Room size there was not enough space to put luggage in a practical space. Table by small couch is as big as a big pizza and did not accommodate laptop & a cup of coffee in the same time December 1, 2013
Rated 5 out of 5 by Great Stay A great stay on extremely short notice. Wonderful accommodations in a fantastic location. Thank you for making it such a pleasurable experience. I hope to come back very soon. February 10, 2013
Rated 5 out of 5 by SCrocker Great hotel, Staff are the best in the business. From Flippo on the pool deck to Stanley in the lounge amazing service. 3rd visit can't wait for number 4. April 22, 2014
Rated 4 out of 5 by Customer Service Your hotel did a great job in terms of making us feel special. The partial ocean room was great and the staff were pleasant, thanks for making our vacation a memorable one. September 1, 2012
Rated 2 out of 5 by Disappointing Check-in was very delayed despite SPG gold status. It was very disorganized overall. The room was very shabby and didn't even have a dresser or any drawers for our clothes. March 4, 2013
Rated 4 out of 5 by A good, centrally located property We found the hotel to be conveniently located to transportation, shops and restaurants. The view was terrific and we enjoyed seeing the turtles foraging for food every day. July 6, 2013
Rated 5 out of 5 by This hotel is in a spectacular location The facilities and staff were exceptional and friendly. They showed they care about how our stay was and how the service met our needs. Clean,rooms with comfortable beds. February 13, 2013
Rated 4 out of 5 by Great Service The hotel is very clean and the beds are very comfortable. My room was spacious. The hotel staff were excellent and made me feel at home. I highly recommend this hotel. August 26, 2013
Rated 4 out of 5 by The hotel has good amenities The hotel has good amenities July 4, 2014
Rated 5 out of 5 by Front Desk We had a great time, Justin was very professional and efficient during our check -in. June 15, 2014
Rated 5 out of 5 by Great stay The Sheraton in Waikiki is a well run ,well placed hotel with friendly ,helpful staff. Highly recommended. June 3, 2014
Rated 5 out of 5 by Great Experience Pool is fabulous and room was great. The staff went out of their way to take care of us while awaiting our late flight. Can't say enough about the Sheraton Waikiki. December 18, 2013
Rated 4 out of 5 by Nice and convienent property Hotel was in popular area close to shopping, restaurants, and entertainment. Facility was clean and offered many extras. Property is worth return stay in the future. May 8, 2013
Rated 3 out of 5 by problems with infrastructure, a surprise for sheraton property drainage issues with bathtub. sliding glass doors were too thin to bar out the noise of dropping metal and construction. atypically below a sheraton class property December 17, 2013
Rated 4 out of 5 by service sat at a table outside the bar for 20 minutes waiting get served. Left without a drink. Food selection at bar is very limited. Add more appetizers that are filling January 27, 2013
Rated 5 out of 5 by Great central Waikiki beachfront Hotel This hotel is exceptional, it right on Waikiki Beach, in a great central location and offers fantastic service! I will be recommending to all my family and friends! May 21, 2013
Rated 5 out of 5 by honeymoon We had nothing but perfect service at this hotel. They were very accommodating and went out of their way to help with anything they could. We can't wait to return May 1, 2013
Rated 4 out of 5 by Great resort feel Great resort feel! Service was above average. The front desk staff and paint shop staff were very friendly. Would have stayed longer if the hotel wasn't sold out. February 12, 2013
Rated 2 out of 5 by Not HAPPY at all Pool service JUNK. Ran out of towels!! FAIL!! lifeguards playing with kids while working, double FAIL! Pool too small. DUM that balls are allowed in TRIPLE FAIL! March 27, 2013
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