Rated 3.7 out of 5 by 2629
reviewers.
Rated 5 out of 5 by DMac1970 Don Macaulay
Outstanding service and really nice hotel. I try to book this place every time I travel to new york (I go there a lot for business!). Not only is it centrally located, but it is a beautifully appointed hotel. Kuddos to the entire staff.
May 12, 2014
Rated 4 out of 5 by Jacqui26 Fantastic location
I have stayed in this hotel for the 3rd year running as being a lone traveller the location is great for being out and about at night. You have a subweay station right outside on the corner, you are two blocks from 5th Avenue, a couple of blocks from Times Square in one direction and Central Park in the other. Great gym provided, room service and cleanliness excellent. Great sized room although I feel the bathroom could have being doing with a quick nrefurb as it was slightly old looking. That is my only complaint. The staff are totally helpful as with all Sheraton hotels.
May 12, 2014
Rated 5 out of 5 by LMV1955 Great location, way above your average hotel!
Located within a short 5 minute walk to Time Square and Broadway and Rockefeller Center. Very comfortable room and was impressed that you couldn't hear any outside noise. Beautiful lobby and very helpful staff. When we return to NYC, we will being staying here again!
May 12, 2014
Rated 5 out of 5 by artgirl123 pleased customer
Great stay at this Sheraton! More than met our expectations, nice amenities and lovely room.
May 12, 2014
Rated 2 out of 5 by bostontraveler14 Very Disappointing Sherton
This Sheraton does not meet Starwood standards. The lobby is nice, but the rooms are not. They are dated and LOUD. The staff was not the best either.
May 12, 2014
Rated 4 out of 5 by cokavt Great Conference Facilitities
Attended a conference and was surprised that the hotel had wonderful meeting rooms. Elevators very fast and efficient, location great for meal options, and everything is within walking distance or subway during non conference times!
May 12, 2014
Rated 5 out of 5 by Hast48 My stay in NYC
This hotel was wonderful. Great location and the staff was great! Loved the Club Lounge. Thanks for a great stay!!
May 12, 2014
Rated 5 out of 5 by Ajay70 Excellent stay with great upgrade!
I recently stayed for 3 nights for a quick weekend trip to New York. I chose this hotel due to its proximity to Times Square. I felt very welcome at the hotel and as a Platinum was upgraded to a Superior Room, even though they were sold out the first night. Jonathan Lomitola (Asst. Dir, Front Office) personally met me the following morning and further upgraded us by adding the adjoining parlor room for the last 2 days to make it comfortable for my wife & daughter; so it ended up being even better than a suite upgrade! He took personal interest to make us comfortable and promptly emailed us when the adjoining room had been prepared. It's service like this that makes me want to stay with Starwood, as well as make this my first choice when visiting New York.
The only suggestion is that the appetizers in the club lounge are same every evening. There should be at least some variety day to day.
May 11, 2014
Rated 5 out of 5 by TeachPlus Location!
My husband and I stayed three nights for a conference. It was so great to stay right in the heart of NYC. We have visited the city many times but this was our first time staying in Manhattan. We were offered a free upgrade upon our arrival and were thrilled with the view of Times Square from our 33rd floor room. Exceptionally fast elevators and efficient check in.
May 11, 2014
Rated 4 out of 5 by Umma High Marks all around
The location of the Sheraton TS is perfect for us. The rooms are nicely done and very comfortable and as a Starwood Preferred Guest, I appreciate the services offered on the Club Floor.
Although the hotel large and is very busy with groups, they handle the crowds well in the large lobby and we have never felt crowded or uncomfortable. Thank you.
May 11, 2014
Rated 4 out of 5 by FredCO Loved this extended stay
Just wrote a note regarding another stay at this hotel. Cannot say enough about the great location, access to the city and excellent staff. Big hotel gives a personal touch. Brittany, Jorge and Anne Marie were the Starwood Lounge professionals who assisted much in little and big needs I had during my day. . They are can-do concierge level people who know their way in and out of the system. Super helpful, super courteous, and super friendly.
May 10, 2014
Rated 4 out of 5 by FredCO Great VIP Hosts
Had the privilege of being helped by SHeraton's VIP managers during this visit to NYC. I wish to personally thank Anne Mari, Brittany and George who assist of different days in the Concierge Lounge. I was with the hotel for over a week this stay and found their help extraordinarily useful in terms of making sure I was in a comfortable room and when I had guests join me they were able to pre-block room nearby. Exactly what I needed while studying for business exam's in the City. I cannot wait to return in July with my wife and family for a long weekend and hope to be in touch with this excellent team of managers.
I must add that on more than one occasion while in the Starwood Lounge I saw them go above and beyond in providing excellent customer service. This could range from helping a distressed person with room issues, to helping a person get comfortably seated in the lounge when it was full, to looking up reservation details, to assisting with a multitude of issues that travelers encounter. They were invaluable aspects of my experience at the Sheraton Time Square. Thank you to all 3 of them - Brittany, George, Annemarie.
Sincerely, Fred Michel
Starwood #; 53612676
May 10, 2014
Rated 3 out of 5 by mickey14 motion control thermostat
great motion control thermostat, assuming cost is number one concern and not guess comfort. the hall was cooler than my room. couldn't set temp any lower than 65 and during the night the room temp would get warn enough to wake me. it would be a nice feature if the hotel could provide someone to sit in my room during the night while I sleep to keep the motion detector active and my room cool.
May 10, 2014
Rated 2 out of 5 by paul7725 was disappointed with this stay
the cleaning person didn't adequately clean the room. for example, i left empty takeout boxes, and they never got picked up. when the ethernet went out, i called the operator. rather than try to get the ethernet fixed, he told me to use wireless. what he didn't tell me is that the wireless network was about 100x slower, and sometimes cut out completely.
May 9, 2014
Rated 4 out of 5 by JRP04 Surprisingly Good Stay
I've stayed here a number of times and know it as a "hotel factory" - always busy to the point of not getting any personalized service. But my most recent stay with my family was surprisingly good. The VIP team took very good care of us as we celebrated a family birthday. We'll definitely return.
May 8, 2014
Rated 4 out of 5 by DavidStetson Great NYC stay for 12k points
Good use of points, room was small however.
May 8, 2014
Rated 5 out of 5 by etta my trip
I appreciated the security--not intrusive but present
May 8, 2014
Rated 4 out of 5 by gretanyc NY Times Sheraton
There is one side of the hotel that does not seem to be as updated (lower 20 floors). The reception staff is very busy - and didn't give eye contact or smile.
May 8, 2014
Rated 2 out of 5 by Carl11111111 What is Sheraton's edge?
The location is great, but otherwise the hotel has little extra and nothing that that you can't find anywhere else.
In short:
Positive: location
Negative: internet stability, pricing and speed (useless if you need to work - Sheraton: please understand that charging for internet is not the future...), room doors are far from sound proof (felt like people passing by were in your room) and showers are not designed for tall people and have poor water preassure.
There are other hotels with the same location - use them instead.
May 8, 2014
Rated 5 out of 5 by singergina Superior rooms and service!
As a first time visitor to New York, I was met with so much kindness by people working at the Sheraton! Everyone was welcoming and helpful to me! The room was quiet and clean, and I will definitely be staying there again! Thanks so much for the hospitality!
May 7, 2014
Rated 5 out of 5 by Elomda This hotel is great
Both my wife and I have enjoyed our stay at this hotel. The staf were great, friendly and helpful. The location is perfect. close to all needed and desired activities. Its a recommended hotel.
May 7, 2014
Rated 3 out of 5 by Janef Overall it was fine
However the bag storage was not acceptable. The line was almost out the door to store bags. It was slow and I almost missed an appointment.
May 6, 2014
Rated 4 out of 5 by Pank Lighting
The reading lighting abve the bed in the room was not great though the rest of he features and ameneties were fine.
May 5, 2014
Rated 5 out of 5 by Pam69 Great Location
This hotel is in a great location! The staff is friendly and very responsive. The room we had was very clean and larger than we expected. We enjoyed the Starbuck's in the morning and the bar in the afternoon:). Good use of space. Our granddaughter has already asked for a return visit to the city- including staying at this very hotel. We will recommend this hotel to others
May 5, 2014
Rated 4 out of 5 by cyc88 Great Location
Hotel is situated in a great location. Check-in was easy and quick. Counter staff is very efficient and courteous.
May 5, 2014
Rated 4 out of 5 by PeterHa Great Location
Great location, pleasant abd good size room (superior), nice staff. A hotel I would recommend.
May 4, 2014
Rated 5 out of 5 by jojo55 Repeat customer
I have to return often to NYC and use this hotel every time. The location is perfect for business and pleasure. The staff goes out of their way to accommodate my needs. I will be back.
May 2, 2014
Rated 5 out of 5 by 1227victor Sheraton Times Square
The staff makes you feel special even though you are so far from home. The smiles are genuine and it is good feeling to know somebody's glad to see you.
April 30, 2014
Rated 4 out of 5 by Yolo49 Tjhe hotel is well located
We arrived at 8:30 pm our room was not ready. Staff gave us a complementaty pass for diner which was ok. The room was finally ready at 10:30. Too long considering I am a paltinum member, i would expect the place to be ready when i come... Anyhow, once we were installed thing got better.
April 30, 2014
Rated 4 out of 5 by DissapointedAtThisTime Room very small for very large price
The room was extremely small for the large price paid. There was no expectation for the presidential suite to be provided, but certainly something a bit larger than what was received. Didn't complain on this occasion but definitely will if this ever happens again.
In the question below there is only a 'yes' or 'no' as to whether or not to recommend the hotel. The answer is, if the hotel provides value for money & has an overall good satisfaction reached (room, facilities, location, staff attitude, etc.) & in this case, with respect to room size being bigger, then 'yes', if not then 'no'.
The staff were excellent with everything else. Dave at the bell desk was exceptionally helpful & courteous every time we asked for directions. He's an excellent ambassador for the hotel.
April 30, 2014