Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • Nueva York,
  • Nueva York
  • 10019
  • Estados Unidos
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Rated 3,7 out of 5 by 1751 reviewers.
Rated 4 out of 5 by Comfort and location We're considering a return trip (for fun, not work) to NYC and would stay at this Sheraton location. It is centrally located with access to the subway, Central Park, shopping, and theater, but not near the congestion and craziness of Times Square. Our room was clean, quiet and well appointed. 14 de agosto de 2013
Rated 4 out of 5 by Good but not great The hotel was very nice, conveniently located etc. It bothered me that there was mold on the tile around the bath tub. Also the tub did not drain easily. 14 de agosto de 2013
Rated 4 out of 5 by We will be back! We had a great stay here. The room was very clean, and the staff was very friendly and helpful. We were in walking distance many of the NYC attractions. The one thing that we did not like was a surcharge for many things including a refrigerator. However, this would not stop us from staying here again. 14 de agosto de 2013
Rated 4 out of 5 by Great Location Got upgraded to a good view floor but did not get upgraded to Club Level access - a disappointment. Love the location for theater and restaurants. Morning coffee lounge in bar is a nice plus. Hotel is very busy and crowded. Concierge service was very poor. Quick and efficient laundry service although pricey. Room is very comfortable but shows signs of aging. Complaint about concierge was well and quickly handled. 10 de agosto de 2013
Rated 4 out of 5 by What's up with having to pay for Internet Nice hotel, great location, excellent staff, but having to pay for Internet left us feeling less than great. Maybe we are over reacting but will look at other options next time we are in NY just because of this. 10 de agosto de 2013
Rated 4 out of 5 by Great Stay It was a great stay at a reasonable price. 8 de agosto de 2013
Rated 4 out of 5 by Club Lounge The variety of food served has gone from spectacular to below average. the presentation has suffered the same. The staff was helpful and attentive. 7 de agosto de 2013
Rated 4 out of 5 'True' Sized Hotels I only stayed for one-night. Didn't really explore the entire hotel as this is a 'true' sized hotel based on the 80's standards (but not to the extent of Vegas style). It's been a while that I've stayed in one of these as (I think) that since the idea of designer and boutique hotels have flourished, many of us forgotten about these 'true' sized hotels. The great thing about it is the sense of space when you get in to the property. There's lots of space: from the lobby to corridors to meeting rooms etc... On this note, is that the Front Desk agent was able to not just work with pre-assigned rooms on the list of reservations that comes in every day. But, he was generous enough to ask me which floor i'd prefer! However, I have to say that many 'true' sized hotels accommodate lots of conventions and conferences. These groups requires 'meeting points' and during my stay, there's just a bit too much going on at the lobby. Consider using meeting rooms (if not booked) to offer to these groups as 'break-out and meeting points' so that the lobby is a bit more quiet, plus the fact that easier for security to spot strange activities? 7 de agosto de 2013
Rated 4 out of 5 by Good place in NYC comfortable beds, friendly staff, great location 6 de agosto de 2013
Rated 4 out of 5 by This hotel's lobby was too crowded The lobby was always too crowded, other than this I did not encounter any problem. It was a good stay. 6 de agosto de 2013
Rated 4 out of 5 by This hotel is in a great location in NYC the hotel is near a subway stop, taxis are readily available, shopping and museums near by. It is a busy hotel due to its location. Room size is small by American standards and looks exactly like represented on website. The rooms don't seem to have insulation for sound - I was awakened by the phone ringing in a nearby room. 21 de julio de 2013
Rated 4 out of 5 by great location This was the perfect hotel for what i needed to do in the city. great location. close to transportation, restaurants and activities. 15 de julio de 2013
Rated 4 out of 5 by Too many youth groups ruined my business stay This is the third time of staying at this hotel on business, on this occasion for 4 days last week. There were numerous school/youth/ young teenage groups staying at the hotel who were loud, not properly supervised and badly behaved,. They completely took over the entire lobby and front of hotel area in the mornings and early to mid-evenings. They don't even talk to each other, they shout and generally make a lot of noise, They have no sensitivity to the fact that other people are also paying guests, probably at a higher rate, and that we too deserve consideration. They did not keep quiet in the hotel corridors and one group spent 30 - 40 minutes having a loud conversation outside my room door and continued even after I complained. I also complained to the hotel staff but no-one seemed to arrive. And yes, I actually have two teenage children myself so its not that I am intolerant of kids. Just badly behaved kids. Sadly, I will not stay at this Sheraton again simply because of this experience. I do not spend $2.5k on a 4 day business trip to be aggravated by badly behaved adults and teenagers. Awful. 15 de julio de 2013
Rated 4 out of 5 by Joy made my stay I have stayed at this hotel a few times and it is right in the middle of everything. The location is perfect for business or pleasure. As such, it is a VERY busy hotel, but they do a very good job trying to get to everyone. The hotel is very clean, the room was great. But what made my stay was Joy. She was working the reception desk at check-in, and she truly lived up to her name. She was kind, considerate and incredibly helpful. She did whatever she could to accommodate my requests, and even went the extra mile by providing detailed written instructions on how to get somewhere. (with tips and everything) So while the hotel is good, Joy's attitude and obvious love for her job made my stay excellent. Thanks Joy! 15 de julio de 2013
Rated 4 out of 5 by Improved This was our second stay and it was a much better experience! The staff was very nice and accommodating. Unlike last year, the room was cleaned properly everyday. It was a very enjoyable stay. I hope it stays like this. 8 de julio de 2013
Rated 4 out of 5 by Hotel In Prime Location My wife and I had a great experience at this hotel. In the heart of Time Square, we were able to walk to many great places, including the subway. Great place!! 7 de julio de 2013
Rated 4 out of 5 by Great hotel in NYC We had a great experience with the Sheraton during our recent stay. Hotel location was great, a few blocks from Times Square which we liked because the sidewalks were not jam packed with people like a hotel right in Times Square. We had a great front desk experience and got the room type we booked and was able to get in right away as our rooms were ready. The room was spacious for NYC as we had a king bed and the other room we booked had two double beds. We did have to call for our toilet to be fixed because the chain broke off the rubber part (in the tub part) and when we returned from our day of site seeing it was fixed. The only downside to the rooms were they smelled little bit, stuffy, like mildew, more so in the bathrooms. Overall, would stay here again. 7 de julio de 2013
Rated 4 out of 5 by Great location Great location!!! The best in NYC!!!! 3 de julio de 2013
Rated 4 out of 5 by Great Location This hotel is in a perfect location. Close enough to Time Square without the congestion. 3 de julio de 2013
Rated 4 out of 5 by Fine hotel The hotel is well situated and service overall is fine with friendly staff. 1 de julio de 2013
Rated 4 out of 5 by Friendliness and close approximity Speedy check in and out and entire great coordination work by ground team facilitate smooth movement. Within walking capability to reach theaters, convinience store, shops and great eating outlets. Strongly recommended to first time visitor to NYC. I will be back !! 28 de junio de 2013
Rated 4 out of 5 by Excellent location This hotel have an excellent location. The first time, the room was ok (floor 49) but the second time, my room was very tinny (room 1953). The hotel looks good, little old but in general was a good experience. 25 de junio de 2013
Rated 4 out of 5 by Nice Hotel My daughters and I spent last week in New York at this Sheraton. The location is excellent. A short walk to Times Square, central Park, subways, Rockefellar Center, etc. The hotel is well maintained and the rooms were nice. The staff in general is very friendly but I found the individuals handling the front desk to over promise and under deliver. Upon check in the gentleman offered to upgrade us to a corner room. Upon checking there was not one available that night but he said to stop back the next day and he would have one availble and we could move. The next day when I went back, the man on duty said nothing had been done but he again would have one ready for us the next day. Again I went back and the woman working said he did reserve one but it wasn't clean yet and she would have the keys delivered to our room. I explained we would be heading out in an hour and she said it would be about 5 minutes. Surprise no keys were delivered so we gave up. In general the hotel was very nice but don't believe it when they promise you upgrades. I would have preferred he never said anything. 24 de junio de 2013
Rated 4 out of 5 by great location The 1st room that I was assigned had a really dirty bathroom. I had to go back to the front desk and get another room. 24 de junio de 2013
Rated 4 out of 5 by Great Location Busy location, lots going on. Check in was timely & didn't spend too much time there. Would definitely stay there again. 23 de junio de 2013
Rated 4 out of 5 by Great Location Shower in room #2825 did not function properly, was extremely difficult, need to be repaired. Could not have the full flow on the actual shower head, it was 50/50 (50% shower head, 50% tap). Food assortment on "Club Floor" has been drastically reduced, big disappointment. 21 de junio de 2013
Rated 4 out of 5 by Very convenient. Billing needs work. I was charged for something called Link@sheraton.cafe that I never used and despite a phone call and two e-mails nothing has been done to correct this. 20 de junio de 2013
Rated 4 out of 5 by This hotel has great features Great location, they care about details. 20 de junio de 2013
Rated 4 out of 5 by Tough room experience I say this about every Sheraton - the pillows are awful. Please get firmer fuller pillows. Room smelled like mildew. Also I understand saving water, but the shower pressure was particularly bad. I love thus hotel and have stayed here many times, this was not my best stay here. 17 de junio de 2013
Rated 4 out of 5 by Would Return Overall this is a good property. The lobby area can get a little crowded. Staff is generally pleasant. Expect to spend a bit of time waiting for the elevators from morning until early evening. 16 de junio de 2013
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