Rated 3 out of 5 by DRose91 Room
Sorry, We Were. not happy with were hotel stay. Our room was not clean as it should have been and carpet was not clean. We requested a King bed room. There was a clothing tag size XXXX Large on the floor which is not my size nor my husband. Also there was a cigarette butt on the floor. The front desk was apologetic and switched us to a different room with dinner and breakfast, which I thought was nice. Only thing we were still charged for our room. I am not the type to complain a lot but, I felt it fitting.
September 29, 2014
Rated 2 out of 5 by weswes123 Too many problems and issues
Narrow selection of channels on TVs
Constantly being questioned everytime I walked through lobby.
Printer did not work and front desk staff had some difficulty producing a boarding pass
$19.95 ($25 with taxes and tip) for a pedestrian breakfast buffet. At that price point have better selection or a ocean.
An extra $100 was put on my bill to cover incidentals. Desk said that would be credited back in 5-7 business days. Never experienced anything like that before. Never had my AmEx Platinum not sufficient.
Difficult to log onto internet.
September 18, 2014
Rated 5 out of 5 by Tigress08 Very comfortable and clean
Some of the best sleep I've gotten in a while. Housekeeping also did a great job.
September 8, 2014
Rated 5 out of 5 by Mitch45 outstanding
great service, great room and convenient to shopping and restaurants
August 18, 2014
Rated 4 out of 5 by jburn56 Great hotel but lacking in a few areas
The bed was amazing, i also liked the layout of the room,and the shower experience was like a mini spa! The downside was I think the TV should have more regular local channels instead of movies! The only other issue was the card reader in the elavator...never experienced that before!
August 18, 2014
Rated 2 out of 5 by JCme Thermostat WRONG
This hotel had a room thermostat that used IR ( infra-red) detectors. I understand the reason - if you're not in the room, the AC turns off -but if you did not move every 5 to 10 minutes then the AC turned off then as well. So, when you sleep the AC turns off! And then the room gets hot ( Houston in summer hot ). I spent the night waking up too hot and then having to move around to keep the AC on.
August 15, 2014
Rated 4 out of 5 by JCOX Great stay
This is a fine hotel with comfortable beds and aminities. The bar and restaurant looked good although we did not use them on this visit. I have stayed in the galleria area often and will,come back to this hotel.
August 11, 2014
Rated 5 out of 5 by cruisequeen VERY COMFORTABLE BED
GREAT COMFORTABLE BED, GREAT LOCATION IN THE GALLERIA AREA. I USUALLY STAY AT ANOTHER STARWOOD PROPERTY IN THIS AREA, BUT I WILL BE RETURNING HERE....
August 8, 2014
Rated 1 out of 5 by TravelBB Wet mattress
Our room was upgraded, since we're Gold, to the club floor. We unpacked and got ready for bed. My wife laid on the bed, and it was wet and smelled of bleach. We called the front desk, and they changed rooms. But, they didn't offer to help move us. The manager on duty offered us more points. It wasn't handled professionally and we won't be staying here again. We checked out and we slept great at another Starwood Hotel.
August 2, 2014
Rated 4 out of 5 by Edago42 Edago42
Excellent as always and consistent in providing good service.
July 31, 2014
Rated 4 out of 5 by TravelerL2H Hotel is great, but smelled stale smoke in the bathroom
I have stayed at this hotel many times. Overall, the room is great. However, on my most recent visit, I smelled stale smoke in the bathroom of my non-smoking room. If I had not checked in so late, I would have requested a room change which I am sure they would have accommodated.
July 25, 2014
Rated 4 out of 5 by NothappyinDallas Really nice
Here for a meeting and everything was handled beautifully.
July 18, 2014
Rated 1 out of 5 by Natch Nice hotel
Great romos, recently renewed.
Great staff, a new Club Lounge.
July 18, 2014
Rated 2 out of 5 by Pat6 AC and water issues
The AC was too sensitive and difficult to regulate (either too cold or too hot). Toilet water kept cycling thru causing noise throughout the nights.
July 18, 2014
Rated 3 out of 5 by JLand Good property...
We had a family reunion over the 4th of July weekend and this property was in a good area for travelers. The location is wonderful for those wanting to shop, with the Galleria in walking distance. The facilities were clean. The lobby area was beautiful and the banquet room was adequate. The banquet staff was very attentive. The check in and check out was challenging. I expect to be greeted immediately upon arrival and when checking out and I don't like waiting until the staff member completes their telephone conversation. Our room had a couple of issues which I reported upon checking out of the facility. After traveling for business and staying in various hotels overall, this hotel was nothing special. When traveling as a family we normally stay at one of the competitors when we travel that offers breakfast and an evening happy hour in addition to a larger living space. Otherwise, not a bad place.
July 9, 2014
Rated 2 out of 5 by Isaiah6 Limited
Stayed at this location and the customer service on the night shift needs improvement. You really should look into extending your internet to guess for free. The environment wasn't people friendly, we stayed there 3 days and the only person that greeted us was the the staff in restaurant during breakfast. No hospitality was extended at all. Very disappointed.
July 7, 2014
Rated 1 out of 5 by Sunny9914 Poor service and facility
When I checked in the person who waited on us was not very help. Rush through the process. Did not explain the self parking. Just told me to put the tag in my window. The parking lot person exlained to me how things worked. I requested extra blankets. I never received the blankets. I had to go to the lobby. My televison in the bedroom did not work very well, nor were the channels satisfactory. I real;ize that we were not there to watch TV. But the selection was poor. The toilets backed up twice. The second time I called down to the front desk and the person was less than helpful and sounded irriated that I called and no one ever showed up. I told them when I checked out; they said why didn't you call and report it. I told them I did and no one ever showed up. The pool was not kept up very well. I expected more from the Sheraton. I was very disappointed.
July 7, 2014
Rated 5 out of 5 by Em55 Best of everything hotel
I travel a whole lot for work and pleasure. The only time that I/we don't stay in a Starwood hotel or resort is because there is not one in the city that I'm visiting. I always fine all the staff really friendly and helpful and just really make us feel welcome and that our needs are important to them. I definitely recommend this hotel for any purpose.
June 30, 2014
Rated 4 out of 5 by Natch Great location and nice facilities
Almost all meet a great experience. The location is superb for shopping and in my case it is near my Houston office.
The AC has some sort of problema since it doesn't give you some times the temperatura tou are lokng for.
All the rest is OK bur the Club. I this the food has to be with more options and in most cases, my experience is that the wine is for free and this is not the case at this facility..
The food in general is not for my taste. I liked it better before the change.
June 27, 2014
Rated 4 out of 5 by ELVish Galleria
Overall very well done.
More small portions and fitness focus room service dining options would be appreciated
June 27, 2014
Rated 5 out of 5 by Phx81 Beautiful Rooms
Beautiful property, excellent stay!
June 26, 2014
Rated 4 out of 5 by KHJ22 Very Comfortable Hotel
I was pleased with the convenient location of the hotel, the cleanliness, the comfort of the room and the amenities offered and the friendly and helpful staff.
June 23, 2014
Rated 3 out of 5 by MJ04 Congested Location
Room was newly remodeled and comfortable. However, feeder road to hotel was extremely busy, so it was hard to get into and out of the hotel. If you are looking for a quite location to spend time at the pool, this is not the place! Half of the parking garage is outside parking which can be really hot for your vehicle.
June 23, 2014
Rated 5 out of 5 by Sheraton24 Sheraton Suites Houston near the Galleria
Stay here on frequent trips to Houston.
Highly recommend the location, facilities, staff, and comfort lever.
June 22, 2014
Rated 5 out of 5 by BizTraveler4040 Great Rooms
Love the rooms. Usually stay in another hotel nearby but will be coming back here instead.
June 20, 2014
Rated 5 out of 5 by rembam rem-bam Birthday Weedend
Excellent stay @ Sheraton Suites - Houston. We will return....!!!
June 2, 2014
Rated 5 out of 5 by Hymie22 Wedding Anniversary
Had a great time on our 33rd wedding anniversary. Staff went over and above to make our stay pleasant and enjoyable.
June 2, 2014
Rated 1 out of 5 by NR88 Unprofessional staff
My original reservation from 05/18/14 to 05/22/14 was cancelled without informing me, although I checked in prior to the check out time and a penalty (equal to the rate / night) was charged for not showing up. At the time of check in, I asked the staff member to reinstate my reservation, but instead she charged me a no show penalty. I called the hotel and they transferred me to the billing department, but I still didn't hear back even after leaving several messages. I'm very disappointed with the staff at this hotel and I hope that Starwood management would take appropriate measures to resolve this issue.
May 25, 2014
Rated 2 out of 5 by chakria Room needs maintenance and upgrade
During my stay, air conditioner didnt work properly, either its running constantly blowing cold air or doesnt run at all. Power outlets are loose, and dont make good contact with your power adapter or the table lamp plugs. Had to constantly jiggle the wires to get this going.
shower heads are leaking water and couldn't get them to shutoff completely
May 16, 2014
Rated 1 out of 5 by starinhouston Newman's stay
It was an ok stay they forget to refil the water, and the price went from affordable to waaay overpriced overnight.
May 6, 2014