Rated 1 out of 5 by Zach90 Rude staff, Unprepared for early check-in
I requested an early check in for my stay because of a wedding I was attending. I confirmed the check-in time several times, including the day of check-in to ensure there were no errors. When I arrived, I was told my room wasn't ready because they were short-staffed and I should wait in the lobby while they prepared it for me. I was informed it would only take 30 minutes at the most. I waited for an hour and 35 minutes before the room was ready. On top of that, the staff was extremely rude. Nobody apologized for the error, and I was told several times that it was my fault for not calling before I came in, even though I did call before I came in. I explained the situation to the staff at the front desk- I had called a few hours prior to arriving to confirm early check-in, I had to get to my brother's wedding, etc. They told me there was nothing I could do about it and I needed to get out of the way while I waited because other customers were trying to check in. All staff I encountered was extremely rude.
July 15, 2013
Rated 1 out of 5 by Brian555 Sub par
The room was nicely remodeled except the bathtub--original with mold in the grout line and repairs
There was no hot water the first night.
The blanket was covered in dried blood(I discovered the next morning)
Had to request extra towels twice
Very poor hotel!
July 19, 2012
Rated 1 out of 5 by CatCat13 I Was completely dissatisfied
The room was nice and room service was good, but that is were it ended. The room wasn't ready at 3:00 when we checked in and we didn't receive a phone call until 8PM to let us know it was ready. We ordered the romance package which included Champagne and chocolate strawberries, which was supposed to be in the room when we got there and it wasn't so we had to call down and ask for it, and the champagne was locked up for the night and so we had to have sparkling cider. It also included a full American Breakfast in the room, and we were told at check in that breakfast would be served in a dining room between a specific time, so we went down and that was terrible. There wasn't even a place for us to sit down. And when we went to check out we were told that our credit card would be charged for all the services and the room fee. This had been paid for in advance as the room was a wedding gift and my sister had already filled out the CC authorization form DAYS before our stay. The man at the desk rolled his eyes at us and took in a deep breath, which relayed to me he was thinking " I have to deal with this now". I had to call my sister and she had to talk to the clerk to let him know she had already filled out the form then we had to wait for the manager to be available to come over and look it up. I don't understand why all of that wasn't taken care of before our arrival. Then there was a hold on our credit card for 2 days for the room even though it was already paid for . Needless to say I will NEVER stay at this Hotel again and will be sure to let everyone know about my dissatisfaction.
September 20, 2014
Rated 1 out of 5 by Kne72 Never Again
This is the worst Sheraton ever. It should be bulldozed and rebuilt. Outdated everything. And it was incredibly crowded with really ttrashy clientel during our thankfully brief stay. At least the staff was nice and friendly.
June 30, 2013
Rated 3 out of 5 by Valionjo Our preferred hotel in Salt Lake City
Good hotel. Consistent, friendly service. Should have automatic wi-fi to every room. Badly need more electric outlets. I have a CPAP machine and had to crawl under the bed to plug it into an electric strip.
June 12, 2013
Rated 5 out of 5 by DCRFam Staff is OUTSTANDING
Everyone welcomed me and my family, and were able to mention some of the features of the hotel. Staff was prompt and super freindly with our reqeusts.
Food was wonderful in grill also
October 15, 2012
Rated 5 out of 5 by ljm2012 Friendly Staff
The staff was friendly & helpful from the minute we checked in. Warm and welcoming smiles from the ladies at the front desk. We loved the meals especially the salmon.
September 6, 2012
Rated 4 out of 5 by Steve946 Bathroom needed work
The bathroom wasn't properly cleaned when I checked in. There was used soap in the shower. Also the faucet in the sink was loose
Otherwise everything was fine
June 15, 2013
Rated 5 out of 5 by Iowan Very nice
The staff was eager to help with anything that you needed.Room was clean and comfortable and the food was good and reasonably priced.I would stay here again.
October 23, 2012
Rated 5 out of 5 by GaryJan Very friendly staff
Enjoyed meeting and talking with TC in the 10th floor lounge, very pleasant to everyone.
September 16, 2014
Rated 5 out of 5 by Molina Great Stay, Fantastic Staff
I had an excellent time here, booked a room using my starpoints but paid to upgrade to the club lounge. The room was fantastic, high floor and massive bathtub, great amenities, water and wifi. Part of the club benefits include access the club lounge for afternoon drinks and snacks, which we really enjoyed and also you get breakfast in there in the morning. All of the food and beverage offered in the club lounge was great (loved the starbucks coffee) and the lady who tended to us was a gem. Hotel was close to all the shops we wanted to go to in downtown, and parking was an ease too. I will definitely be back the next time I'm flying out to SLC.
November 11, 2013
Rated 5 out of 5 by BR5249 This hotel has a great Club Floor
The added cost for the club floor are well worth it, the food, beverages and relaxation were just what we needed after traveling all day.
September 17, 2012
Rated 5 out of 5 by Silverjo Convenent Place to Stay
This is a very good location. Easy walk to restaurants, good public transportation. Only complaint was rude bellman on arrival.
September 22, 2012
Rated 1 out of 5 by Naenae1 Wouldn't recommend this hotel
We did not get the room we paid for and was not compensated for it. Unhelpful staff members. We will never stay here again.
July 7, 2013
Rated 5 out of 5 by Travel111 Great stay. Great Loft.
Hotel located at a great location. Extremely welcoming lobby and clean, spacious rooms. One of the best Sheraton hotels.
July 15, 2012
Rated 4 out of 5 by PEstefania Nice property however the food quality left much to be desired
Great property with a great location. The staff was friendly and responsive for the most part.
The pool is a great feature!
Now the food...wow not only it is expensive (it was a waste of money to be honest) it was also not worth it. The appetizer was not cooked properly and did not look appealing. The main plate chicken was burned and the salad was soggy. With all due respect, went to McDonalds across the street and got a better quality meal (that is saying a lot), quicker and much more affordable. The restaurant/bar needs a MAJOR OVERHAUL ASAP!!! Don't waste your money in the restaurant until they fix it!
July 23, 2014
Rated 5 out of 5 by GimT Excellent facility
Great staff. Comfortable room. Clean n up to date hotel. A good place to rest the night.
June 10, 2013
Rated 5 out of 5 Great pillows and sheets
The pillows and bed was great. The room was clean and the AC worked well.
September 17, 2012
Rated 2 out of 5 by Poplar Not a happy platinum
Checked in on Monday 6/18 and had to be placed on the second floor on the wing instead of the main tower. was told the club floor was full. (really?) Anyway went to the lounge and found out that had no access. Went to the front desk and asked to grant me access. The clerk looked at my record and told me I am not a platinum. Asked her to double check my SPG number she said that my status had expired which I know it did not. Asked them to look up on the file to find my correct SPG number. They said they could not find it. Went back to my room, logged in and made sure my status is still Platinum and got my number. Went back to the front desk they finally updated my record. Gave the key card to the clerk asked her to rekey my access. She said there was no need she already gave me access. So I went up to the lounge only to find out the key still did not work, I went back to the front desk and questioned how could it be so many errors which caused me great inconvenience. The clerks insisted that she gave me access and refuse to go to the lounge with me to verity. Finally my card key was replaced but no explanation or apology.
I have stayed and enjoyed the hotel many time in this year but now I don't feel like coming back anymore.
June 27, 2012
Rated 5 out of 5 by Nancyk12 Nice rooms!
Very comfortable beds/pillows.
October 16, 2012
Rated 5 out of 5 by Shoemaker Saved in Salt Lake City
SLC's largest trade show of the year just finished. Because of its size, any decent hotel is booked completely through the show's Housing Authority. For some unknown reason my housing reservation was dropped from their system so I had to make one on my own. The facility was modest at best -- in need of repair and no transportation available. I called the Sheraton, explained my situation and my Platinum status with SPG. They were in a SOLD OUT position. The following morning I received a call advising that they had a room for me for two nights.
Loyalty has its rewards and I certainly appreciated Sheraton's going above and beyond to accommodate me.
August 6, 2013
Rated 2 out of 5 by MbMe Gorgeous Hotel...Terrible Customer Service
*Please disregard the typos I'm using my Iphone...This sprawling hotel is gorgeous! I loved the spacious rooms, Starbucks in the lobby (the barista was amazing) I appreciated the convenience of being downtown BUT all that is diminished by the horrific front desk staff.
You'll be greeted coldly by the front desk staff, are you a platinum member? There may be no rooms available for you despite the massive hotel. there won't be any apologies. She will say "Yes" instead of hello and welcome. While she clicks on her computer you won't exist. It's quite possible your room won't be cleaned and if you ask for it be cleaned (after a long day at work) you'll get attitude followed by a poor job missing amenities and no clean towels provided. If you ask for a bottle of water you will again be greeted with incredible rude attitude and it will be shoved into your hands. Yes, you'll stand there in disbelief.
After expressing your discomfort you'll be told "if you have an issue talk to my manager"who you'll discover also has little value for you comfort.
I provide this feedback as a regular international traveler who works for a fortune 500 company, travels 3 weeks a month 4 nights a week.
There are so many beautiful hotels in that area...save yourself the frustration and stay elsewhere. I'm certain if you do you're experience will match the gorgeous scenery SLC has to offer.
April 5, 2013
Rated 4 out of 5 by Lax14 Great hotel, but some issues
The hotel is great, but when it's 90 degree's the air-conditioning should be working. My husband spoke with the maintenance engineer in the hall working on the main unit. He said there was something wrong with the censors, but nothing was done about the room. Also keep in mind that all the beds are doubles not queens so when it's hot and no air conditioning sleeping next to someone in a small bed makes it worse. Not sure why i'm posting this because nobody from the hotel reads them. Last time after I did the survey I got a letter from the "President" of the company asking me to fill out the survey to help the hotel get better.
May 30, 2014
Rated 3 out of 5 by 19d40 Needs better management
Check in was excellent. Person worked patiently to provide SPG amenities and services.
Room was fine except for the hall light shining under the door all night so it lit the entire room. At 3:30 am after not sleeping I stuffed a towel under the door to reduce the light. When I mentioned this to the clerk at check out the next morning he appeared to care less. His attitude reflected no appreciation for our loyalty or for staying at the hotel. Bathroom amenities were skimpy and, in some cases, non existent.
August 25, 2014
Rated 4 out of 5 by Buffalo83 nice hotel
Had two stays over a one week period. hotel was extremely accommodating to me to find a room with my specific needs on short notice and during a period of high occupancy.
hotel is older exterior and somewhat dated lobby area. However, rooms and other common areas are recently updated and modern.
CHECKIN - smooth. used the plat counter, no wait. staff was extremely friendly and efficient. Recognized me as a plat both times, pointed out the lounge and hotel features, and posted my amenity w/o a problem. upgraded to the club floor both times (during full occupancy)
ROOM - room was modern, though appears and feels somewhat small. Bath was updated. room and amenities were in line w/ brand standards. Room was clean, and no complaints with housekeeping.
LOUNGE - great lounge. large morning and evening spread. one of the better sheraton lounges i've seen. the lounge attendant took great pride in the offerings, and was attentive and thorough.
EXERCISE ROOM - Somewhat small exercise room that felt cramped. 4 treadmills, 2 bikes, 2 elliptical, a weight machine, and free weights. was quite busy at 530 AM both mornings i used it.
OTHER - hotel has a great bar. feels like a real bar, nicely set up and a lot of fun. Free parking was also a plus. Location is right at the fringe of downtown... not the most central location, but walkable if you are in shape. Location was safe though. used the internet 2 nights, one night was quick, one night was so slow it was unusable.
Overall, i'd rate the hotel 4.5 stars (only dings for the cramped exercise room, smaller rooms, bad internet one night, and dated appearance). Will def return again
July 21, 2012
Rated 3 out of 5 by eugmember Great looking hotel, not great infrastructure
I was very impressed when I first walked in to the hotel. The decor is very contermporary and quite pleasing. As soon as I entered my room, I had a smell of some kind of glue. I am still not sure what it was. I then turned on the tv and tuned to fox news. Even though the tv was a large LCD, the picture was terrible and the sound faded in and out. After that let down, I turned on my laptop and connected to the wifi. It was terribly slow. Pages took a long time to load and it seemed like I had to reconnect several times. I was attending a conference and I had heard the hotel was sold out, so my options were very limited. I decided that I could live with those initial dissappointments. The next morning however the straw broke the camel's back. The shower didn't even work. No water would come out of the shower head at all. I notified the front desk about the cable and the shower and was offered a starbucks coupon. She said that engineering would visit my room and repair the issue. She also mentioned that the cable system was being repaired. I was pleased with her concern for the issue. When I returned to my room there was a note from engineering that the problem had been resolved. The next morning however I discovered it was not. I ended up having to wedge a lotion bottle in the tub spout to make the water come out of the shower. Very frustrating way to start my day. Overall, I was not pleased with the hotel. I feel like they poured a lot of money into fancy furniture and nice fixtures but they spent very little on updating the infrastructure of the hotel. I travel a lot for work and the only two things that I really care about are high speed internet and a good shower. This hotel, while catering to businesses for conferences, provided neither to me.
October 21, 2012
Rated 1 out of 5 by UnhappyGuest2012 Poorly managed hotel - you should avoid if you can
-- Hotel management committed but didn't follow-up
-- With their body language and the words they used they made us feel like a problem that was clearly the hotel's technical issue was our fault somehow
-- After multiple discussions about the problem we were having, the same folks at the front desk within a matter or a few hrs refused to recognize us. And behaved like we had never discussed it with them before.
After trying for 2 days the hotel management couldn't get keys to work for our room. I understand technical issues happen and if we were treated better I would not be upset. But the hotel front desk staff and managers handled the situation very poorly.
They committed multiple times to look into it and assured us that they would follow up shortly, but they never did and when we reached out a few hrs later they had made no progress or from the sound of it had made no attempts to fix things.
We had to reschedule our vacation plans because every time we returned to the room it took them a long time to find someone who would let us back into the room.
Also, what annoyed me most was how they made us feel like this was our fault somehow and that they had little interest in resolving things. Some examples: every time I went to the front desk the same people who I had previously discussed the problem with didn't remember ever hearing about it and of course didn't recognize me. They used words like "sorry, I'm confused, I'm not sure what you're talking about." When they finally decided to give up trying to fix the lock, they gave us a suite worse than the one we had initially reserved, didn't offer to move our things between rooms, and as before made us wait for a long time before letting us in to the room to pack up our things.
I would expect more from SPG!
December 29, 2012
Rated 5 out of 5 by brianlynn2013 over all
we stayed here on Dec 11 and the overall feeling was amazing. the rooms were fantastic in their set up and were clean. we checked in and had our room on the 10th floor waiting for us. the front desk gave us directions to walk and enjoy this beautiful city. The 10th floor lounge and TC running it make this place one step better than others. She is funny polite and helpful to make sure all your needs are looked after. We met three men who come here for 10 years at this same time who come here for her not just the hotel. We will recommend this hotel to all our friends travelling through. Also love all the decorations for the holidays
December 13, 2013
Rated 5 out of 5 by BobSuch Three Great Stays
We recently stayed there three separate times, and each time had a great experience. Thanks to Veronica at the Front Desk and T.C. in the Club Lounge.
September 9, 2014
Rated 3 out of 5 by buylowsellhigher A "no frills" Sheraton
Stayed here 3 times for a total of 12 nights between Dec '11 and Mar'12. Main purpose is for leasure, as a downtown hotel to stay at for my fly-in ski trips. I'm a frequent guest of Starwood Properties and stay on average ~30 nights a yr mostly on biz travel.
Compared to the other Sheraton's I've stayed at, the Sheraton SLC is an "up to par" "no frills" SPG property. Its an older property that completed, in my opinion a minor renovation/face lift.
Location is prime, free parking is a bonus, proximity to slopes, and the number of SPG points to get a free room is a "bargain". This is what brings me back to the Sheraton SLC.
However compared to other Sheratons I've stayed at, SLC probably ranks among the last. This was probably one of the "black sheep" Sheratons to which a renovation was forced upon the property. I feel that it just went thru a minor facelift for lobby and room.
The staff also doesn't feel as "polished" as the typical SPG property... either the corporate politics here or minimalist training. Quality of service offered can be reflected in both front desk service, housekeeping as well as room condition.
The first stay was A-OK, no real problems except swing shift front desk guys making lots of noise at night and a homeless drifter cruising thru the floors looking for recyclables.
Second stay: Door kept malfunctioning, housekeeper recognized the problem, but engineering never addressed it. Tub was also clogged, towel rack in front of the sink comes off easily, housekeeper didn't close my door shut after cleaning.
Third stay: 6th floor, non-spg floor. Didn't come with free bottled water despite gold status, they'd deliver it to me free of charge (with exception of tip) every time but I'd always have to call the request in. The towel rack in front of sink was also loose.
Note: These are just my detailed observations of the property, YMMV... I still recommend this property and will still come back. Although its just that the instance of strange "issues" happens way more often than other SPG properties. I feel that better staff training will improve the SPG experience geatly.
March 13, 2012