Rated 4 out of 5 by Lynnb62 Best service ever
I was greeted in the lobby for check in by Misha. She was very personable and expedient. Later I went down for a soda but the store was closed. Misha called for help and two sodas came running. She would not accept a gratuity.
She gets five stars just for loving her job.
January 15, 2016
Rated 4 out of 5 by Cece2016 Good and bad stay
My family and I (and our dog) have stayed at this Sheraton a few times all of which have been great. The main selling point of the hotel is the friendly welcome from the concierge staff, especially mary mastrobuoni. They are fantastic!
For this stay we had issues with a much less than helpful front desk and there inability to give my parents their room. They had to wait more than 24 hour for their room (in that time they had to switch rooms and we're made to feel like vagabonds). The front desk staff were not helpful in the least. They eventually offer a "free" night to compensate for the inconvenience, however this never materialized.
January 10, 2016
Rated 4 out of 5 by MCT5082 Great Stay
I stayed at the hotel for 3 nights and was amazed by the high level of customer service found amoungst many employees . Asia and Allison from the front desk really understand those roles and go above and beyond for each guest ! Tasha who was our waitress at the Breakfast Buffet was awesome ... She was personable and helpful....
January 4, 2016
Rated 1 out of 5 by pancake363 Disappointed in Center City Philly
Out of all the Sheraton experiences I ever had, this was by far the worst. I was disappointed because it was in the center city Philly district and paid for a quality location and service. The only Pro is the location.
1. Housekeeping never cleaned our room when we left at 8AM.
2. Mattress had brown stains under the sheets
3. Windows were unclean
4. No refrigerator for a hotel that had the space for it? Also for a hotel that is in the center city of Philly? I expect better from Sheraton.
5. Check-out desk did not address or seem to care when I mentioned some of these things.
6. Toilet was broken - water kept running for a long time after flush.
7. TV cable was not HD. Terrible quality.
January 4, 2016
Rated 1 out of 5 by DIamond320 Not what you'd expect from Sheraton
This hotel was quite disappointing especially for the price paid. Check in took a very long time, drinks overpriced in the lounge, breakfast room service was bland, and I did not get what I ordered. Shower was ice cold, and getting out of the parking garage was frustrating to say the least. I spoke with the front desk and left a comment card... No one cared or ever contacted me.. Won't stay here again!
December 21, 2015
Rated 1 out of 5 by Chris143108 Poor Quality
I stayed here for a week for work and had a cold shower every morning and night. The room was not very clean, the remote did not work (and was also unclean), the SPG lounge did not have spoons out for the yogurt and other snacks, and the overall quality of the hotel was poor. For as many hotel options as there are in Philadelphia, I would never stay here again and it amazes me that a hotel can operate like this and stay in business. Beyond dissatisfied.
December 13, 2015
Rated 5 out of 5 by Bport Staff was phenominal
The staff was phenomenal and very helpful and accommodating. Wynton, John K. Mary M. Maurice (can't remember his last name) did a great job helping me find places to eat and enjoy my down time.
December 7, 2015
Rated 2 out of 5 by David234 Tired hotel. Disappointing
Location is good but the hotel is very tired. The carpet was old and had a iron burn mark in it. Bathroom was similarly old with grouting a little icky. I didn't really want to walk around in my bare feet. Definately not what I expected. If had the tiredness I would expect of a $80 hotel.
December 6, 2015
Rated 4 out of 5 by Cran3 Great Stay
We have designated this hotel as our get away hotel and a place to recommend to visiting family and friends. Check in and out was quick and staff was courteous. The room was clean, well maintained and large. It was a fantastic view on the 22nd floor. The pool was great and bathtubs are hard to find in hotels in Philadelphia. I look forward to our next stay.
November 23, 2015
Rated 5 out of 5 by KRFROMNC Exceeded All Our Expectations!
The staff and accommodations here are phenomenal. Everyone is so friendly. Their guest services/concierge desk staff goes above and beyond, particularly one gentleman named O.J., who even remembered is when we came back two weeks later! The club lounge is worth a couple extra bucks a night. Everything is within walking distance. The skyline views are great. The room was clean. The housekeeping staff, even the maintenance guys we saw on the elevator were so incredibly friendly. This is what hospitality is all about! I travel a LOT and I've never been so impressed. A++++ y'all!
November 23, 2015
Rated 4 out of 5 by Lester27 This hotel has a good location
It's very convenient to visit museums.
November 22, 2015
Rated 2 out of 5 by LaRue Way off mark
I was very disappointed with this stay. Huge line at check-in, no mention of any concierge floor for free breakfast (I am gold). I had an accessible room, with a horrible bathroom, lacking a counter or proper lighting. Room was dark and looked out onto a mid-level roof, blocked from sunshine. Luckily I was able to switch rooms and the bathroom was ok. I noticed carts in the hall for hours (was the cleaning crew napping??) and room service food trays sitting there all day. The lobby needs refreshing. When I mentioned these things at check-out, the manager was very nice and offered some Starpoints as a concession. I still haven't seen them; hoping they will still show up in my account. This was over a month ago...
November 19, 2015
Rated 5 out of 5 by Montu41 Sheraton Philadelphia
This Sheraton location is much like many others I've stayed at but severely struggles with room key cards.
On the 2 weeks I've stayed here so far I've been locked out of my room due to the card reader no functioning. This has happened to me with two different rooms. It seems like this is an issue the staff is aware of but can do nothing about.
I think it's crucial for this hotel to implement the new smart phone readers allowing people who stay at the hotel to always be able to get into they're rooms. I really don't like having to go down at the front desk twice in a 3 night stay to get a new card.
It would also help skipping the line on Monday evening check in as everyone who stays at this hotel is in the city for business.
November 16, 2015
Rated 5 out of 5 by ADF2015 Great stay!
No complaints. Great location, comfortable rooms -
Would definitely stay again.
November 16, 2015
Rated 5 out of 5 by Scotsgirljane Erica was exceptional
I had to get a room at the last minute, everything was excellent apart from a noisy fan in the A/C. Pool was good. Breakfast buffet could use oatmeal. Really great for business.
November 11, 2015
Rated 2 out of 5 by JenMarieS Very unclean and leaves a lot to be desired
I was placed in a handicapped room, as well as the three other individuals in my party when I first checked in. The room was incredibly run down, especially the bathroom and the shower. The carpet was unacceptably dirty and the room was visibly dusty almost everywhere. I asked to change rooms, and was promptly moved without question. Perhaps the only plus is that the staff is friendly and attentive at this hotel. The hotel bar has mediocre food and drinks at best, much less than I expected would be at a Starwood Hotel especially at a downtown location in a big city. There were quite a few homeless people loitering in the lobby while I was trying to meet with clients. Cleaning carts were left in the hallways hours at a time, leading me to believe that cleaning staff were not in fact cleaning during the day and spending the day in the their rooms. This would explain the overall dirty appearance of the hotel. Despite the good location, I would never recommend this hotel and told our meeting services director to never book this hotel for our staff or our clients ever again. Cleaning really needs to be made a priority at this hotel as well as a management overhaul. I've stayed at Hampton Inns and Holiday Inns much nicer that this.
November 3, 2015
Rated 1 out of 5 by Verified Reviewer Needs Improvement
I would like to bring a few things to your attention - i work in a hotel and I would want to know these things -
Front Desk -
At check in - everything went great, but as I was checking in 2 staff members were talking about what kind of beer was best and how - one of there co-works loved PBR. Not something a guests needs to know.
I had 3 rooms - 1 for 2 nights and 2 for 1 night - on Saturday I went to see if I could check in the 2 rooms at 11am and was told I could but they would not be on the same floor but if i wait till after 3pm we would all be in on the same floor so i waited - checked back after 3pm and that was not the case - I told the lady check in me in and she said there was no way - as she was making my keys the same gentleman was telling a guests that you were over sold Saturday night - I think that is TMI to tell a guest.
Room - Rooms was clean, the plug in the bathroom didn't work when we checked in but engineering came and fixed it.
Guest Services - I called guest services a few time for different things and every time they were rude and short - no thank you or is there anything else i can help with nothing just short and then hung up on me. The first time was for the plug and that got fixed, but the ice maker on the 6th floor didn't work the entire weekend. I called to get ice and I was told just go up a floor and get it - very inconvenient.
I was there on a friend and family rate and I thank you for sharing that with me. I just wanted to share these items with you. Thank you and have a great day.
October 26, 2015
Rated 2 out of 5 by Platinum15 This hotel is tired
I am a Platinum SPG member, and stay at this hotel on a frequent basis. Today, the best the hotel could do is a room with ripples in the carpet, a toilet with a seat that isn't the right size for the fixture, and a door that is directly across from the Ice and Soda machines. All this along with it took an hour and a half to get a very mediocre salad in the restaurant. Points or no points, I am looking for alternatives in Phly.
October 20, 2015
Rated 3 out of 5 by Mike2111 1 Night Stay
We love the Starwood group, and were hoping for another pleasurable experience. Upon arrival the staff was very pleasant although busy with several groups and events.
We got to our room, and a dirty tray for room service was still in the room, however the rest of the room had been cleaned. We then proceeded to get unpacked etc, and noticed two bugs in the bed about 20 minutest after check in. I took a photo, and calmly came down to the front desk to show the photo and see if we could get a new room. The staff was responsive and apologized for the issue and got us into a new room as soon as it was ready.
We were given free breakfast buffet passes which was appreciated, however I do not think we would stay at this location again.
October 18, 2015
Rated 1 out of 5 by Sallykat Disappointing
I was not impressed with my stay at this Sheraton. The elevators were barely functional - all weekend there were long lines in the lobby to get on to the elevators, and getting to and from the room took a long time. The pool was nice looking, but unheated, so swimming was not possible in October. It took 12 hours and numerous calls to get foam pillows delivered to my room, from check in to the time I went to bed. Not fun to come home tired and realize you can't sleep because your pillows still haven't arrived! I had upgraded to a club level room, and my key would not work in the lounge door at all. Overall, I was disappointed in the quality of the hotel, and would not recommend it at this time.
October 13, 2015
Rated 5 out of 5 by Claire53 Excellent staff and perfect location
I had a wonderful 4 night stay at the Sheraton.
Upgrading to use the Club floor was perfect.
Anthony, who was the staff working the club lounge was fantastic.
I'll be back.
Thank you everyone.
September 30, 2015
Rated 5 out of 5 by RYung Great location
I benefited from the location when I was in Philadelphia for business. Close to everything downtown. The staff was also very friendly and service oriented. Room was clean, and the bed was comfortable for good nights sleep...as I've' come to expect from Sheraton properties.
Great hotel for business in Philly.
September 15, 2015
Rated 1 out of 5 by Poorservive Disappointed
My work depends on wifi connection and this Sheraton misled me because there is free wifi access but zero connectivity. Staff unresponsive and hung up on me when I called to inquire about possible problem. One staff said wifi is weak due to weather then another said no wifi since the hotel is crowded. Weather is unseasonably perfect!
Black stains on carpet and dirty.
No show for ordered coffee service in morning. Really frustrating.
My room has not been cleaned, trash emptied or anything in 3 days.
I travel weekly and have never run across poor service as this hotel.
August 28, 2015
Rated 5 out of 5 by Rene54 had a great stay
staff was friendly and answered all our questions.'
Rooms were very clean and comfortable
August 18, 2015
Rated 4 out of 5 by Cruiser31 Standard Property with Amazing Staff
I stay at this property frequently. It is a standard Sheraton with some renovated rooms (higher floors). Good choice for business travelers. The Club Lounge in the evening is better than many other Sheratons. Most importantly, the staff is amazing. Big thanks to Misha and Asia for always going above and beyond to ensure that I enjoy my stay.
August 11, 2015
Rated 2 out of 5 by JAHWashingtonDC Tired Hotel - Needs help
This was a great disappointment. It did not meet my expectations. I was moved 3 times. Fortunately the staff came to my distress and the manger moved me finally to an acceptable room.
August 6, 2015
Rated 5 out of 5 by BrittanyVictor EXCELLENT!
My boyfriend and I had the pleasure of being helped out by Dani/Danielle through the customer service line in Ontario. She was extremely patient and helped us out more than we ever expected- for 25 minutes to be exact! From the service I received via phone and in- person, I was truly amazed. I will definitely be staying again thanks to Dani! :) she was awesome at meeting our needs!
August 3, 2015
Rated 5 out of 5 by AlicesDad Nice Hotel, Great location
I stayed at this Sheraton at the end of July 2015 while on a business trip. The hotel was clean and the staff were very responsive. The location is terrific, as it is right downtown in the middle of everything. It's an older Sheraton, but it was well-maintained. The hotel seemed to have more families on vacation than business travelers, but that was probably due to the time of year. I'd stay here again.
August 1, 2015
Rated 5 out of 5 by Spglove22 Great one night stay!
I stayed here with my out-of town family after I graduated from the Art Institute of Philadelphia. It was a great one night stay from the door man to Ms. Stella at Starbucks.
Weekend parking garage prices were pleasantly low.
I will stay here again.
July 29, 2015
Rated 5 out of 5 by AllyBama Very Nice Hotel
I really enjoyed my stay at this particular hotel. I've stayed at many Starwood properties in different countries and I must say this staff was one of the best! They were very kind and attentive and always greeted me when I entered the building. I want to give a special thanks to Tiesha Robinson, Tasha Melton for being so hospitable and the Che Otis Youngfor the tips he gave me making better omelets, lol).
The only negative thing I can say about the hotel - and it's not the staff's fault - is that it was disappointing to learn that the Starhot rates for meals and services are not honored at this location. I understand that it's considered an "independent" hotel, but I feel that if it bears the name of the company and basically operates as a Sheraton, then the same rules should apply.
Overall, I think it's a nice hotel in a great location with a great staff. Kudos!
July 28, 2015