Rated 2 out of 5 by Nottoreturninmylifetime You need to do better
The room service delivery charges are obscene and the quality of the food both in the buffet and room service is average at best. They charge you for wi-fi which is usually now included in most room rentals as part of the room charge or loyalty program. Issues brought to the front desk are not resolved unless you speak to a manager. Wow! I haven't seen service like this anywhere in years. It's a "no" for me.
June 27, 2014
Rated 4 out of 5 by Joseph51 Great location and staff
I always enjoy staying here. The location is great and allows for an easy walk to all the central sights you want to see. The staff is always super helpful.
June 29, 2014
Rated 1 out of 5 by patr This hotel was terrible
Rude front desk staff. rooms not ready on time. Room smelled like a wet dog
June 29, 2014
Rated 2 out of 5 by Swimmerk So-so, better properties in the area
I stay at this hotel quite a bit (approximately 10x over the past 6 months).
- Most of the staff are very helpful
- The location is great, most of Philly is easily accessible
- I can never seem to get the internet to work on the higher floors
- Your room type request is merely a suggestion
- You may or may not get adequate toiletries or towels
- The property is in dire need of an update (mystery red stain on door handle, stains on carpets, hole in wall, shower which will not get hot)
The property has potential and the staff is great... but this place really is a dump.
June 29, 2012
Rated 5 out of 5 by MPDa4 Great staff
I wanted to single out Andrew Puzdrak for going the extra mile for me during my stay and he should be recognized for his due diligence in that regard. I arrived Monday late evening after a gruieling 8 hr flight and went to the lobby restaurant for a light evening meal (by the way the soup/salad combo hit the spot). Long story short, i was tired and axiuous to get some sleep so i paid the bill and went to my room. I did not realize I left my blue double breasted blazer on the back of the restaurant chair. The next morning, after the 0500 hrs fire drill and during dressing for our IQPC conference i releaed my jacket was not in my room closet. I proceeded to the Mezzenaine and shared my story with Andrew. I gave him the description and he asked me to wait in the meaaenaine area. He was gone a good 15 min and appeared with my jacket, had me sign for it and was on his way.Andrew is a cut above the cloth to say the least and should be rewarded/recognized for going the extra mile in my behalf..
June 26, 2014
Rated 1 out of 5 by Karen217 Disappointed
I have stayed at many Sheraton hotels but this was by far the most disappointing. For starters the parking was outragious. I paid 27.00 for less than 12 hrs. Upon arriving the loby was pleasant and the staff firendly but then I went to my room. 127 I belive. The room was dark, dusty and I was shocked the paint on the bathroom door was peeling. The sheets had stains. If it hadn't been so late at night and the fact that I had to get up at 6:00 a.m. I would have checked out.
June 23, 2014
Rated 5 out of 5 by Manju Highly Recommended
I would recommend this hotel to anyone traveling to Philadelphia, whether it be for business or fun. The rooms were clean, the location was perfect, and the entire staff most helpful with any request. I have read some other reviews, and disagree with most of their comments. I am the type of person that cares less about whether or not the bathtub is a jet-stream or if the room has fancy amenities. When I travel, I like to enjoy the city and the company I am with, and this hotel helped me do exactly that. The location provides easy access to all of Philadelphia, by foot or by subway. The staff go above and beyond by providing suggestions and answering any question that one may have, making sure your stay is enjoyable. Also, the room was perfect for a relaxing evening and quality sleep. I will definitely stay here again.
April 24, 2012
Rated 5 out of 5 by AJ2012 The good and the BAD about Sheraton DT Philly
My partner and I travel a little too much and we WERE faithful patrons of another chain due to several bad experiences we decided to go with the Sheraton...Well, what an unbelievable weekend....
Here we go:
Room= The room was impecable, the staff with no hesitation or question gave me new towels when we asked.Kudos to house keepng..that rooms met my OCD habbits lol..
Pool - amazing, clean however too many kids :)
THE BAD::: WE HAD TO LEAVE :( But i'll be BACK
March 13, 2012
Rated 3 out of 5 by Maddie1964 so disappointing
I booked my hotel 3 months ago - all the way from Australia. I was so disappointed to arrive and be told that the only deluxe room left was on level 7 on the pet friendly floor - a hotel with over 600 rooms and I booked this over 3 months ago and I get a pet friendly room?? It was old, no character and I would give it a 2 star at the most. So disappointing when people who booked after me had much nicer rooms on higher floors - and they were only there for one night.
June 22, 2014
Rated 4 out of 5 by Mags773 This hotel is comfortable
Nice bed. Good rates. Close to shopping and restaurants. Good food. Good in room coffee. Great view from 26th floor. Valet could be more attentive and assist guest with carrying luggage upon arrival and departure. Reception desk and bell boy friendly and professional. Bell boy welcoming and took time to show me room and coffee maker, etc. Asian bar man is nice. Room service delivery somewhat slow. Good hotel. I will recommend and return to this hotel.
June 23, 2014
Rated 4 out of 5 by Vicki2014 Good weekend
The room was comfortable, clean and updated. I thought it was great that there was both a shower and tub in the bathroom. After hours of walking around, a good soak was very welcome. Everyone I interacted with at the hotel was friendly and helpful. I had a "Pure" room, which was not adequate for my allergies, but might be perfect for someone having less of an "allergy year" than I seem to be having this year. There is no in-room safe, however, so I had no way to adequately secure my electronics. Also, I paid for the breakfast, but would not do that again. There are mostly carbs, not good for me, but the selection was healthy at least. Also, they don't put out enough snacks, and I never saw any hot appetizers, so if you want some, I guess you have to be first in line. Finally, while the wifi is not free, there are some computers available and the one in the Club, if you purchased access with our room, can be used for free.
June 24, 2014
Rated 4 out of 5 by March013 NO MORE FREE PARKING
Until last month this hotel routinely comped parking for SPG guests. This month I was told there is a new parking lot management company, and no more comps. No more comps = no more stays for me!
June 25, 2014
Rated 5 out of 5 by JMBH Sheraton Philadelphia
The staff was wonderful and extremely helpful.
June 26, 2014
Rated 1 out of 5 by sfdjah Avoid at all cost
I stay in hotels almost 200 nights per year. My company makes me stay in this one once a year and it is BY FAR the worst hotel we stay in.
For example, on the last trip I checked in, went to the first room...it was still dirty, bed not made, towels everywhere...it was gross.
Went downstairs got a second room...somebody was IN the second room watching TV. Thank goodness they had clothes on!
The third room was finally clean (relative term, it really wasn't clean, clean) and unoccupied. When I asked if they could at least give me a drink coupon or something, for all of the mess the front desk manager said..."oh, no. We could never do something like that." Seriously?
All of this not even to mention that this has to be one of the dirtiest hotels ever...hasn't been thoroughly cleaned in years.
Avoid it at all cost. But if you decide to stay here anyway all I can say is...good luck!
June 1, 2012
Rated 5 out of 5 by KateSS Met most of my needs
I loved the bed and most of the room facilities. No way to keep AC blower from blowing into the curtain, which is inefficient. The handling of the conference was excellent. (I was only a participant.)
June 25, 2014
Rated 3 out of 5 by Rosa01 It's okay but a fire alarm went off
The hotel is kind of old or not renovated. I was in a conference and the hotel had a lot of miss-communication. Furthermore,at 5am the fire alarm went off and they kept saying" stay in the room" for 20 mins!
June 25, 2014
Rated 3 out of 5 by Spec1295 Hotel dated and worn
The hotel is dated and showing age. Hall carpets are old and worn, hotel room doors jam and hard to close. Bar area was kept too cold with air conditioning running to the point where we had to take our food back to our room on two different evenings.
May 2, 2014
Rated 5 out of 5 by gao18 Excellent hotel for all purposes
I would rate 5 stars for all category if I was not happen to lost some sleep due to a fire alarm trigger by neighbor building.
June 25, 2014
Rated 3 out of 5 by June2012visitor Sloppy Chef
I saw a disregard for any culinary standards during three meals at the Sheraton last weekend.
I had vegan meals at the American Humanist conference June 6-7 (2014 not 2012). The first dinner was mismatched pasta with a can of diced tomatoes poured on top and unseasoned vegetables. Lunch was burned, mushy, and downright inedible squash on eggplant. The next dinner was tolerable rice and soy cubes with pea pods but the pods still had the stems on. 0/3 on what should be the easiest meals to prepare. Every dessert was diced fruit; tasty but lazy. I'd be happy to offer some ideas to reduce cost and better service vegan customers, but the bottom line is the meals were prepared badly.
June 11, 2014
Rated 5 out of 5 by bf707 comfortable and convenient
I was very impressed with the layout of the lobby and the friendliness of the staff. The room was great and the view was magnificent. Only problem was the noisy air conditioner
June 24, 2014
Rated 5 out of 5 by MelMel43 Staff is the Best!
This hotel is older, but very comfortable - especially the beds. What "makes" this hotel is the staff which is always very accomodating, professional, and friendly. The location of the hotel cannot be beat and has beautiful views of the Ben Franklin Parkway
June 23, 2014
Rated 3 out of 5 by Ping71 A 'so so' Sheraton
The room (which is of course the most important when staying is a hotel) is nice, comfortable and big enough. The services of this Sheraton could use some improvements.
For instance, there is no room service available between 11 am and 5 pm. Rather inconvenient when arriving from overseas.
The front desk is friendly but hardly recognises the SPG membership.
Housekeeping on one day forgot to check the bathroom amenities and on the other day to check the free Starbucks coffee pads.
The room has no safe!!!
Sorry Sheraton, you really could do better!
May 19, 2014
Rated 3 out of 5 by RAL65 Disappointed
This was my second time staying in downtown Philly. I am disappointed about a couple of things:
1. Room cleanliness: our room had no tea and limited creamer. It was also quite dirty and dusty, especially the bathroom. There was a huge film if dust on the lamps, and the bathtubs had the previous residents hair in it.
2. Internet: the fact that this hotel, in this day and age charges for internet and at such a price, is positively shameful.
3. Cost of parking. Unbelievably expensive. No discount for those staying at the hotel.
4. Bar service: we were waiting for 1 hour before anyone came over to take our order for drinks. They walked by us multiple times, yet no one asked if we had been helped. Then it took forever to get our check.
The best thing about the hotel were the people checking us in and more importantly, the female concierge who was positively the best thing about our stay. She was wonderful.
May 27, 2014
Rated 3 out of 5 by DRMJr Needs More Attentive Management
For a large conference and tourist hotel under the Sheraton brand, the hotel experience was adequate. Positives were Front Desk (Mr. Koss and Shakura); front door staff; room was clean, beds a little on the older side but the expected high quality bed linens.
Areas for improvement would be adequate staffing fo a busy graduation and conference weekend. Restaurant staff on the evening of Sun., May 18 were stretched but some non-wait staff from lobby attempted to help out, but I did not see any management trying to direct resources and service. And on Monday, single Bell person disappeared for 15 minutes and management stood in lobby chatting and finally came over to assist. One had the impression that when things were busy being slow to service was SOP. Not for business travelers! Details matter.
May 20, 2014
Rated 5 out of 5 by charliei Extremely helpful staff
I was staying at the hotel while attending a three day conference. Upon my arrive, I noticed that the two buttons underneath the sleeves of my dress shirt were missing. I asked the front desk rep if she had any safety pins and she happily gave me some thread and needle with two safety pins. I would have like to actually use the thread and the two buttons that can with it to sew on to my shirt but I didn't know how. Peggy, one of the housekeepers on my floor was gracious enough to assist me, as she sewed on the buttons for me. Superb service by staff.
June 12, 2014
Rated 5 out of 5 by Lindy1 Great hotel, Green Initiative needs work
The hotel and room were comfortable and met our expectations. I liked that they offer a Green Initiative, where you can decline daily maid service for new towels and linens. Instead, you receive a $5 food voucher or 500 points for each day you participate. We received the voucher the first morning, but the two subsequent mornings of our visit I had to go to the front desk to request our voucher. A minor inconvenience, but still something that they should address if they are going to offer this incentive.
Parking is expensive, but "normal" for area hotels at $38 a night. One block over is a public garage that is $18 for 24 hours and $5 on the weekends. It's worth the very short walk!
June 27, 2012
Rated 5 out of 5 by mlt3 Great Service at a Packed Hotel
Staff service means everything when a hotel has multiple events going on inside the hotel plus major city events. Our stay was for business to attend a conference at the hotel, Philly Marathon was Sunday. Our front desk experience with PHILLIP, CRYSTAL and TONI was exceptional as well as the service from MARY (concierge) BLESSING (housekeeping),and NICOLE (our waitress in the Lobby Bar). SPECIAL THANKS GO TO EDWARD in security who went above and beyond to make our stay exceptional. On Saturday the hotel provide complimentary fruit, beverage and pretzels ALL DAY. Very appreciated and unexpected.
November 23, 2011
Rated 1 out of 5 by Manju Not what I expected
The check-in process was great, very courteous and helpful. However once I got to my room I was very disappointed. I would never have expected all the scary stains I saw in that room! From what looked like rust marks on the pillow cases, to black mold-like stains on the bedding (as well as hair that was not mine), and stains on the carpet and curtains, it was gross! It felt like the whole room and everything in it needed a proper wipe down and certainly the bedding needed a bleaching.
Lastly, I tried to leave a parking permit at the front desk for a colleague (not staying at the hotel) to pick up the next day. Unfortunately, the item I left mysteriously disappeared into a random black hole that no one at the front desk could account for. After being grilled by staff about whether or not I had the correct Sheraton I had to leave the event I was working at, walk two miles to meet up with my colleague and provide a secondary permit. The whole issue was ridiculous and a big inconvenience.
May 15, 2012
Rated 4 out of 5 by Armey Good lodgings
Excellent bath room. I didn't have to fight to activate the shower. Room could have used a fridge.
June 18, 2014
Rated 3 out of 5 by jovijerseygirl You pay for what you get
Breakfast was not included and there was not a fridge in the room. For $150, it was just OK.
June 17, 2014