Rated 4 out of 5 by Mike46 Above average Sheraton
Check in was smooth. We had 2 separate reservations but were told we were allocated the same room throughout the stay. Room is nice with everything you need and nicely refurnished, so nothing to complain.
We got an upgrade to a high floor, so we could enjoy a good view of Lisbon.
Club lounge is extremely small and not really comfortable. Fortunately they allow you to go for the main breakfast area. Breakfast is good, however service is slow and 2 out of 3 mornings not really friendly.
While the hotel is slightly outside the city center, you could still walk to the center (20-30min). it is a nice scenic walk.
July 29, 2013
Rated 4 out of 5 by Ian1906 New Sheraton Look
This property has been upgraded since my last visit. They've done an amazing job! Exclusive SPG Floor, cool avant gaurd decor throughout and rooms that are conducive to rest with great beds and fantastic electronic black out blinds.
September 14, 2012
Rated 4 out of 5 by SP2652 Comfortable and friendly staff
The staff were very helpful in all requests. The rooms are comfortable, nice amenities, and quiet. Housecleaning staff were excellent. Location is convenient and there are nice quaint local restaurants in the area
July 14, 2012
Rated 5 out of 5 by Ciaobellissimo A Great Night's Sleep
This hotel has been beautifully renovated and the rooms are sleek, spacious and comfortable. All the quality and service you would expect from Sheraton and more.
September 26, 2012
Rated 5 out of 5 This hotel is extremely comfortable.
Ended our 2 week vacation in Portugal in Lisbon. We stayed 2 nights at the Sheraton Lisboa. The hotel was extremely comfortable and the staff friendly.
August 9, 2012
Rated 5 out of 5 by RGallagher Wonderful Stay and Service
First time being in Lisbon and could not feel more welcome and comfortable. Staff was very accomodating and friendly and room was great!
June 30, 2012
Rated 5 out of 5 by gold great, cool, hip hotel
lovely rooms, great club lounge. We were there for the 40th anniversary party and got invited to the reception. the staff is outstanding
November 16, 2012
Rated 5 out of 5 by ThomasF Great Expectations
My wife & I loved everything about this property. All of the personnel were gracious,extremely helpful & welcoming.
September 28, 2012
Rated 5 out of 5 by Whippetgirls Fantastic
Probably the best Sheraton we have ever stayed in.
September 19, 2012
Rated 5 out of 5 by GH01 Very nice stay
A very nice hotel in a good location.
June 7, 2012
Rated 5 out of 5 by NataliE Great Location, Best Staff
The Best Hotel in Lisboa to Stay!
November 15, 2011
Rated 4 out of 5 by Ahava Great SPA
Really enjoyed SPA treatments
July 25, 2012
Rated 5 out of 5 by jechho Great hotel!
Stayed here three nights. We have stayed at other Sheratons, but this is one of the best. In fact, ordinary Sheratons (esp. in the US) don't even come close.
- fantastic club floor lounge. Snacks/drinks all day, and a very tasty breakfast. Very quiet, with great views for many tables. If you don't mind a slightly limited selection of food and drinks, this is where you want to have your breakfast.
- stylish and modern rooms with great views. Free nespresso coffee was a great treat.
- great location - close enough to the action, but away from the touristy areas.
- helpful concierge. Got us two restaurant reservations on requested time.
- big fitness center.
- the pool area looked nice, though it was too cold to use it.
- rather affordable, we got a very good rate (the Ritz was in comparison much more expensive):
- from time to time you could hear your neighbours conversation and other noises. Not sure if it was through the walls or ventilation system.
- loved that we were upgraded to a jr suite at check in without asking. However, having booked a twin bed room, one would expect that the suite also had two beds. Instead we got a king bed room. They corrected the mistake by giving us another suite, but we instantly saw that this was a smoking room (we had booked a non-smoking room). Despite the smell, two ashtrays AND a smoker-sign in the closet, the front desk girl (that was with us in the room!) insisted that this was a non-smoking room. What? However, as the alternative was losing the suite upgrade, we kept the room (none of us are allergic).
November 13, 2011
Rated 4 out of 5 by Rich3 This hotel has great features
Very convinient to visit the several places in Lisbon.
August 1, 2014
Rated 5 out of 5 by fhspg2011 ;ake my stay very comfortable
I was in a one week holiday in Lisbon, Alfubeira and Seville staying in this hotel and in two luxury collection hotels in the other places. My prior ranked this hotel 3rd. But it ended up being the best hotel. It started at the reception when a problem in my checking (my mistake) was rapidly corrected and followed by a very nice stay in genarl and in details as well.
July 27, 2014
Rated 5 out of 5 by 02PR60 Great hotel . . . even greater staff at all levels !
Where do I start? When the Doorman (Jorge) and the Bellmen (Alberto and Rui)) remembers us from a year ago, the Club Level staff (Anna Maria) looks after us like we were really VIP's and the Lobby Restaurant staff (Nuno and Joao) "welcomes us back." The Customer Service Supervisor (Vanda) is superior to any we've seen on five continents. I suppose the standards set by the GM are so high that most people would be pleased and amazed. THANKS FOR ANOTHER GREAT VISIT. We can't wait to return next year.
May 13, 2014
Rated 4 out of 5 by GeorgeFromSarasota The Fishbowl Bathroom
First, the good news. Without exception, the staff at the Sheraton Lisboa were friendly, courteous and helpful. They were the reason for my "Good" rating. The room itself is another matter. While "attractive" in a modernist way, it has the worst bathroom arrangement that I have ever encountered in 50+ years of traveling. Why would anyone in their right mind think that a glass-enclosed bathroom (with glass doors of course) was a good idea?? One of the glass walls is right next to one of the beds in the room, so if you are into either voyerism or exhibitionism, this is the room for you. To make matters worse, the blinds that are embedded between two layers of glass in this clear wall would not go up and down - and they couldn't be fixed without taking out the glass wall. We were moved to a second room. Here the blinds did go up and down, but the slats continually opened and closed. It took five minutes to get them mostly closed. While there was a nice, big shower-head, turning on the shower became a challenge in trying to figure out the right combination of the two knobs that were required to control the temperature and direction of the water (tub or shower). Why can't bathroom designers just keep things simple? You shouldn't need to be an engineer to take a shower. And the towel rack that hangs from the ceiling at the back of the tub was actually pulling out from its ceiling mounts, ready to fall out on some unsuspecting guest in the future. And the "closets" in the room were actually spaces with hanging rods that were hidden behind brown curtains (no doors) that darkened the whole feeling of the room. Also, other than the mirror in the bathroom, there were no other mirrors in the room. Whoever designed this room, should have their architect's/decorator's license stripped from them. Oh, and speaking of the desgn of the hotel, there is a ferocious wind tunnel effect at the main entry. Any wind is magnified many times, so that it is often dificult to open close the hotel doors and even doors to cabs. The Sheraton should send a secret evaluator to take a look at the really dumb design flaws inthe Sheraton Lisboa.
January 21, 2013
Rated 4 out of 5 by Slav Club launch
Very nice hotel with great staff. However, as a SPG Gold member I was planning to use the Club Launch and did that just for one day.
The size and quality/volume of service offered is equivalent to 3* hotel not 5*.
There is very limited breakfast but acceptable. However the Happy Hours do not offer quality/volume of the food. Traveling around the world I've seen much better service. If you are Platinum member the access is free. Between breakfast and Happy a Hours there is practically no snacks available. If you are Gold and have to pay 30 euro per day spend it outside hotel. It would be a better investment.
July 2, 2014
Rated 4 out of 5 by Fox64 Sheraton Lisbon
The hotel advertises as a 5 star hotel.
However, reception at check in was poor, there were no bathrobes etc in the rooms and guest service was not very responsive.
Location however is good, as is the food and the bar at the top floor with magnificent view over the city
July 28, 2014
Rated 5 out of 5 by corr77 Surpassed expectations !!
This hotel was exceptional in every aspect of our 7 day stay from the very moment we pulled in. The welcome at the front door and front desk was followed by exceptional service and friendly staff. Wow what a team. Restaurant and food at top of this hotel are absolutely the very finest in Lisbon not to mention the view and ambience .Well beyond my expectations.
May 29, 2014
Rated 5 out of 5 by Fabz Great comfort and value
The Club Level rooms are fab, the Lounge is welcoming and well stocked and the traditional Portuguese specialties and wines at the Lobby Restaurant are excellent.
July 28, 2014
Rated 5 out of 5 by Luv2fly Great stay in Lisboa
Stayed as a couple on a pleasure stay for 8 nights.
Check in was quick and I was recognized as a Starwood member and treated accordingly.
We never experienced any problems with staff or the property.
Easy to reach any of Lisbon's attractions from this location.
All in all our experience was very positive and would stay here again.
July 25, 2014
Rated 4 out of 5 by Cindy23 Sheraton Lisboa
Hotel was advertised as being centally located. It is not! We were very disappointed that we had to pay 12 euros to sit in the sun at the pool. That is ridiculous! I was told that the reason is that it's a business hotel and that's how they keep the room price down. Huh???
We stayed on the club level which was fabulous with food, drinks and staff. Nomu was extremely pleasant and helpful. Another problem with 2 computers as printer didn't work and we couldn't print out our boarding passes---and this is a business hotel?! Took hours to fix the situation.
July 31, 2012
Rated 3 out of 5 by Mac73 Most of the front desk staff below average
I rarely see such an obvious lack of interest and enthusiasm from the front desk; with one exception they will do only absolute minimum or less for you - that's the message I have received during my recent staying.
Coffee at the lobby - very, very poor and scandalously overpriced - 10 Euros for something called "double espresso" - the quality of this liquid was below any reasonable standard.
The rooms are very nice, modern and comfortable.
They charge for access to the pool - even if you are Gold card holder; something I rarely see in other hotels .
July 1, 2013
Rated 5 out of 5 by BR058 Outstanding Starwood Property
This is an excellent Hotel well located for business and a short metro, taxi ride or a good walk to the city centre attractions. The renovation on this facility is first class but more important the staff are outstanding, set excellent service levels and follow up. The decor and renovated rooms allow you to set the right lighting - not dark dingy rooms, the bathrooms are well done and you can even hang two towels. We were very impressed by all, the ambience and total experience - a great hotel to stay at and enjoy your visit to Lisbon.
January 2, 2013
Rated 5 out of 5 by TKE1947 Fantastic Experience
This was our first trip to Lisboa and we had a wonderful time. The staff was amazing. Front desk, front door, restaurant and, cleaning staff were all fantastic. We would like to especially point out Armando who was the concierge while we were there. He made great suggestions, terrific reservations for us and was really helpful about how to get around the city. He seemed to be there all day and all evening so we wondered when he ever got the chance to sleep! Thank you to everyone. We will highly recommend the Sheraton Lisboa Hotel
April 15, 2013
Rated 5 out of 5 by Cakeslice Hits the spot
I stayed at the Sheraton Lisboa for a business meeting. Getting off to a good start with a particularly friendly and welcoming check-in, I was fortunate to stay in a club room. Not only was it very fresh and modern, for the first time in perhaps tens of years I was able to enjoy a bath. Normally I am too tall to use a bath in comfort. The bath in the Sheraton Lisboa was enormous. Elsewhere, food, meeting rooms and bar service were consistently of high quality, with great service and reasonable prices. Excellent.
March 16, 2013
Rated 5 out of 5 by HHI19 Excellent Staff
What a great staff!
We needed a heat pack microwaved and Grassa was this wonderful smiling lady from room service who heated it for us multiple times. She was excellent! And, we thank her!
Excellent young woman in the restaurant too named Sara I think.
Great spa too!
July 20, 2014
Rated 4 out of 5 by UKtraveller Very Good Stay at the Sheraton Lisboa
Good central location and very close to the Metro.
Very comfortable room with excellent views over the city.
The food and service in the Panoramic restaurant were excellent.
Staff were very friendly.
No enhanced room on check in which, as SPG Gold, was a little disappointing.
April 21, 2014
Rated 4 out of 5 by EAA1947 Nice Hotel well located
This is a nice Sheraton property. We were somewhat disappointed as we were not given an upgrade and this is despite my pointing out that I was an SPG Gold Member. Otherwise staff is excellent an the breakfast is very good. The WiFI needs a lot of improvement as it is too slow and frequently cuts out often one has to wait for hours before the wifi come-on again. Club Lounge is very good and open for a cup of coffee until quite late.
July 20, 2012