Rated 5 out of 5 by HHI19 Excellent Staff
What a great staff!
We needed a heat pack microwaved and Grassa was this wonderful smiling lady from room service who heated it for us multiple times. She was excellent! And, we thank her!
Excellent young woman in the restaurant too named Sara I think.
Great spa too!
July 20, 2014
Rated 4 out of 5 by Stany Just about good enough
Considering 1 night free and 3 others discounted due to SPG points, I can't complain at price. However having to pay €12 just to use the pool is just plain cheeky.
July 14, 2014
Rated 5 out of 5 by MACH My favorite hotel
I always feel at home when I stay in this hotel
July 14, 2014
Rated 5 out of 5 by Joao PORTUGAL'S BEST ADDRESS
As a frequent traveler i stay at various hotels and this is one of my favorites.
The staff always make you feel like you are part of the family and nothing is impossible to accomplish.
You are a few minutes walk to the best that Lisbon has to offer.
July 13, 2014
Rated 5 out of 5 by DCConsultant A special event was an occasion to remember
I had arranged a special occasion for my wife's significant birthday in the Panorama Bar and Restaurant. The staff involved could not have been more attentive and helpful. in addition, the hotel was most helpful with booking in our friends who came to Portugal for the event.
July 8, 2014
Rated 5 out of 5 by Angelacaledon Great stay!
Another wonderful stay at a Starwood hotel! At check in we were upgraded to a beautiful city view room. We celebrated my 60 th birthday at the hotel restaurant and our meal and service exceeded our expectations. After a day on on a wine tour, we arrived back to our hotel and found a tray of delicious strawberries ! An unexpected treat! Everything was perfect!
July 6, 2014
Rated 5 out of 5 by Phil144 Loved our stay.
The room was fabulous, on the 25th floor we could see almost all of Lisbon. The Club Lounge was very nice for entertaining guests. We think all Starwood hotels should have this.
The food in the restaurant was very very good. We ate there several times. We even took guests there.
This was our second stay at the Sheraton in Lisbon and we will go back again.
July 5, 2014
Rated 4 out of 5 by Slav Club launch
Very nice hotel with great staff. However, as a SPG Gold member I was planning to use the Club Launch and did that just for one day.
The size and quality/volume of service offered is equivalent to 3* hotel not 5*.
There is very limited breakfast but acceptable. However the Happy Hours do not offer quality/volume of the food. Traveling around the world I've seen much better service. If you are Platinum member the access is free. Between breakfast and Happy a Hours there is practically no snacks available. If you are Gold and have to pay 30 euro per day spend it outside hotel. It would be a better investment.
July 2, 2014
Rated 5 out of 5 by Peg123 Hotel Employee's
The Staff of the hotel was exceptional, very courteous and friendly, offering great help with any request. Mr. Paulo Ferreirs at the front desk reception, was one of the nicest people and I could tell he enjoyed his position with the hotel. Thank you
June 30, 2014
Rated 4 out of 5 by VolkerFromDUS Great to combine business and pleasure
Coming back after a few years it is still the great hotel at a very good location in the middle between offices, downtown and shopping areas. I love the Spa and the restaurant with great view.
June 28, 2014
Rated 5 out of 5 by NancyMV Best of all
I have stayed in many Sheraton Hotels mainly in the U.S. and Canada but this hotel is by far THE BEST. Staff is great, the room is gorgeous and the whole experience is a 5.
June 24, 2014
Rated 5 out of 5 by Anamar Lisbon
The Lisbon Sheraton hotel is a very confortable hotel, with great facilitéis, spacious rooms, and a very proffessional staff. I would strongly recomend this hotel
June 23, 2014
Rated 5 out of 5 by corr77 Surpassed expectations !!
This hotel was exceptional in every aspect of our 7 day stay from the very moment we pulled in. The welcome at the front door and front desk was followed by exceptional service and friendly staff. Wow what a team. Restaurant and food at top of this hotel are absolutely the very finest in Lisbon not to mention the view and ambience .Well beyond my expectations.
May 29, 2014
Rated 3 out of 5 by Hague Nice hotel but staff service needs to be improved
The hotel is located in a nice area. The welcome and car valet parking were well organised. The hotel room looks nice but unfortunately some facilities need maintaining. The bath tub was broken and it could not be filled with water. The plug was broken and could not closed the drainage of water. The sound installation did not work too in the bathroom. Last but not least the bed was too hard.
A bite disappointing was the swimming pool and spa facilities. Beside the overpriced charges of 12,50 euros per person to visit the swimming pool, the lady behind the counter was not really friendly. We paid 25 euros for two persons and she even did not have a locker available. Although there were many lockers (more than 30 lockers) in the changing room but according to this lady every locker was occupied. On the other hand there were only less than 10 people around the swimming pool and spa. She could not offer anything to store my personal gadget (Iphone, Ipad, etc.) and she gave me the impression she did not care. Further on the spa vichy facility was closed too and the pool was really small.
My last remark is about the charges of wifi internet. I expect from a 5 star hotel that the wifi internet is included in the price.
May 16, 2014
Rated 5 out of 5 by AM2014 GREAT COMFORT
Very nice design of the rooms
May 16, 2014
Rated 4 out of 5 by pbutter Nice features
Nice spacious hotel entrance; comfortable rooms; great work out facility; one downside is distance from main Lisbon Town center and the cute neighborhoods
May 15, 2014
Rated 5 out of 5 by 02PR60 Great hotel . . . even greater staff at all levels !
Where do I start? When the Doorman (Jorge) and the Bellmen (Alberto and Rui)) remembers us from a year ago, the Club Level staff (Anna Maria) looks after us like we were really VIP's and the Lobby Restaurant staff (Nuno and Joao) "welcomes us back." The Customer Service Supervisor (Vanda) is superior to any we've seen on five continents. I suppose the standards set by the GM are so high that most people would be pleased and amazed. THANKS FOR ANOTHER GREAT VISIT. We can't wait to return next year.
May 13, 2014
Rated 5 out of 5 by hoosierchick Lisbon
Hotel was in a great location. Staff was very helpful. Food in the restaurant was excellent. Club level amenities were handy.
April 24, 2014
Rated 4 out of 5 by UKtraveller Very Good Stay at the Sheraton Lisboa
Good central location and very close to the Metro.
Very comfortable room with excellent views over the city.
The food and service in the Panoramic restaurant were excellent.
Staff were very friendly.
No enhanced room on check in which, as SPG Gold, was a little disappointing.
April 21, 2014
Rated 5 out of 5 by Suzanne0425 Great Location Amazing Staff
This was our first visit to Lisboa, the managment and staff made our trip very memorable.
April 15, 2014
Rated 5 out of 5 by newegg Obviously The Best Hotel in Lisbon
The hotel is beautifully furnished and the service is fantastic. The rooms are not particulrly large, but they are very well appointed and have a luxurious feel. The hotel breakfast is alao a feast for the senses.
We did not use the subway, but noticed that there was a station right next to the hotel. There are also three small shopping malls in 1 to 5 minute walking distance. We took in a movie one nite. It was great. Only a 5 Euro cab ride tp the center of town. The concierge arranged 2 tours for us. Everything was great.
Its a very comfrotable hotel. I miss it already. One of our better platinum stays.
April 5, 2014
Rated 4 out of 5 by Barbaridade Great! But still opportunities to improve
I enjoy staying at the Sheraton every time I go to Lisbon. It is comfortable and the staff is very helpful and pleasant. The three areas of improvement are: 1) the check out time, it is too lengthy and seems clumsy; 2) the size of the bath towels; 3) the poor quality of the wifi coverage in some bedrooms.
March 29, 2014
Rated 4 out of 5 by Eddy29 For practical people.
this hotel is excellent for people who surch, commodity, practic in accommations. Apart the rooms are huge and the business room very useful.
March 25, 2014
Rated 5 out of 5 by Hugoxxx A dream to stay in this hotel
This hotel has great architecture, great location (near subway), great food/restaurants, great staff and great rooms. A dream come true ...
March 22, 2014
Rated 5 out of 5 by Dax61 A "known" surprise
My first time in Sheraton Lisbon : very relaxing experience, one of the best hospitality ever.
Free Wifi in the room to be considered.
March 17, 2014
Rated 5 out of 5 by Frank79 Wonderful Hotel
I highly recommend the Sheraton Lisboa Hotel & Spa. Excellent service, very comfortable room, great location. Staff is available and responsive. We will return next time we visit Lisbon.
March 4, 2014
Rated 5 out of 5 by Bingodog Best Sheraton I've stayed at
The Sheraton Lisboa is one of the most modern and best designed Sheraton hotels in Europe. I stayed in an executive suite (SPG platinum upgrade) on the 24th floor which was really beautifully designed, with a wonderful living room/work space and bedroom and a great view on the city. The room was also perfectly sound proof.
All the staff at the hotel were very helpful, smiling, always ready to assist and help.
The Spa has a large sauna, a steam room and a very stylish jacuzzi/pool. Entrance to the spa is complimentary for SPG platinum guests.
There is also a relax room with 4 beds and another quiet room to cool down. The gym is perfectly appointed and very spacious as well. The outdoor pool looked very nice, too.
The club lounge provides drinks and snacks during the day and more substantial hors d’oeuvres in the evening, and a very good breakfast in the morning, with several hot and cold choices.
The breakfast in the main restaurant is also very good. And the view from the panorama bar at the top is breathtaking.
February 26, 2014
Rated 3 out of 5 by DomCarlos1 Appalling welcome
I cannot believe how unfriendly the receptionist was when I arrived. I have stayed with you many times in the past and to have no recognition of that was unacceptable.
The plain fact is that the only thing that is good about the hotel is the mattress and the view upstairs. Breakfast is dreary beyond belief, the restaurant food was stone cold and dull, so if you cannot even get the welcome right then that is really bad.
Also I find it really irritating that you charge extra for the spa.
Sadly after many years of unnoticed loyalty to your hotel I started to examine alternatives for my next trip..
February 17, 2014
Rated 4 out of 5 by AliceEM Service
The staff members were excellent and very friendly. Although I was disappointed by the business services, I was part of a group of 130 people and we asked to print some colour pages the initial reply was this service was not available. After pressing a little I was given access to one visit to Starwood level for my printing - I found this service quite disappointing for some colour prints!
February 16, 2014
Rated 5 out of 5 by GWBMAD Best hotel in town!
My wife and I spent phantastic 3 days at Sheraton Lisbo Hotel. Throughout all departments one can feel the joy with which the team serves their customers! The culinary product can be highly recommended. Well done! Congratulations!
February 13, 2014